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Meet the Team

Our team of friendly support technicians speak in plain English and pride themselves on excellent customer service

Managing Director

Technical Director

Operations Director

Project Co-Ordinator

Marketing & Comms Manager

IT Technician & Apple Specialist

Apprentice IT Technician

Helpdesk Administrator

Charlotte Holland

Business Administrator

Join Our Award Winning Team

What we have been up to

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Jul 4

Don't you hate it when your printer won't connect? 🤯 We are on hand to provide business IT support when you need it the most. Give our friendly team a call on 01225 426800 to find out more about how we can help you ☎️ #ITSupport #ITHelp #BusinessIT

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Jun 28

Meet Jamie 👋 Jamie is the latest apprentice Helpdesk Technician to join our team in summer 2020. Jamie has background in delivering great customer service and is responsible for helping man the helpdesk, resolve tickets and ensure clients systems are running as they should. You can learn more about Jamie here: https://systemagic.co.uk/team/jamie-church/ #IT Technician #ITSupport #MeetTheTeam 👨‍💻

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Jun 23

#ProudMoment alert! Emily and Jamie, two of our IT Technicians have just passed their #DrayTek Certified Network Admin certifications. Well done to both of you 👏 #ITSupport #Certified #WellDone

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Jun 22

Heard the good news? We've ranked on the Channel Futures (@msp_501) list of top managed service providers in the world, taking spot 333 globally and 19 in the UK! We're so proud to have achieved global recognition for our services 🌍👨‍💻 #MSP501er #MSP501 #ChannelFutures #DoingITDifferently

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Jun 21

80% of businesses use at least one SaaS application, but only 26% of SMEs use a third-party backup and recovery tool. In 2022, 70% of businesses will suffer an unrecoverable data loss in SaaS applications, resulting in business downtime. 1hr of downtime can cost SMEs £6,250 and enterprises £547,000 (including legal fees, loss of opportunities, productivity, cybersecurity and reputation damage). With this in mind, on average, data recovery can take up to 18.5hrs. As a result, 60% of SMEs that experience a large data loss go out of business within 6 months. Do you back up your SaaS applications, including Microsoft 365? Talk to us today about our backup solution #Microsoft365 #Backups #Cloud #SaaS #SystemAsAService #M365 #CloudBackup #DataRecovery #BusinessContinuity #BusinessDowntime

-- Sources
*invenioit.com/continuity/cost-of-data-loss
*https://docs.house.gov/meetings/SM/SM00/20150422/103276/HHRG-114-SM00-20150422-SD003-U4.pdf
*avepoint.com/blog/protect/how-does-data-loss-happen
*aws.amazon.com/compliance/shared-responsibility-model
*rain.org.za/human-error-accounts-for-over-30-of-data-loss
*athensmicro.com/2019/02/potential-cost-data-loss-company
*infosecurity-magazine.com/news/90-data-breaches-human-error
*datto.com/resource-downloads/ReturnOfTheData_BackupifyForOffice365.pdf
*gartner.com/smarterwithgartner/five-steps-to-closing-saas-security-gaps-2
*shredit.com/en-us/about/press-room/press-releases/sacking-employees-for-data-breach-negligence
*bettercloud.com/monitor/wp-content/uploads/sites/3/2017/05/2017stateofthesaaspoweredworkplace-report-1.pdf
*techzone360.com/topics/techzone/articles/2013/12/04/362415-mcafee-study-finds-eighty-percent-employees-engage-shadow.htm
*gartner.com/en/newsroom/press-releases/2018-09-12-gartner-forecasts-worldwide-public-cloud-revenue-to-grow-17-percent-in-2019

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Jun 21

Meet Emily 👋 Emily previously completed a Business Administration apprenticeship and worked for the NHS, but has now followed her passion for IT and joined us as an IT Technician. You can learn more about Emily via the link in our bio #IT Technician #ITSupport #MeetTheTeam 👩‍💻

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Jun 16

We'd like to say a HUGE congratulations to Jamie, who has just passed his Level 3 Infrastructure Technician apprenticeship 👏 The whole team are incredibly proud of your hard work #Apprenticeship #ITTechnician #ITSupport #Celebrate

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Jun 15

Well done, Jamie 👏 Providing excellent customer service as usual #ITSupport #ITTechnician #BusinessIT

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Jun 14

Meet James B 👋 James is our Apple specialist and brings over 10-years’ experience implementing and supporting Apple business solutions. He is often out and about visiting customers to install kit and resolve issues. You can learn more about James via the link in our bio #IT Technician #ITSupport #MeetTheTeam 👨‍💻

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Jun 10

Did someone say award-winning customer service? 😌 We are honoured to have won 'Business Who Has Excelled in Delivering Customer Service' last night at the Inspire Business Awards. Our team work incredibly hard to consistently provide fast IT support and excellent customer service to our customers, so we are over the moon to be recognised for our hard work. Congratulations to all of the other well-deserved winners and finalists. Finally, we'd like to say a huge thank you to the guys over at Inspire Business for organising such a fantastic event #BusinessAwards #ITSupport #CustomerService #CustomerExperience

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Jun 9

The team are looking smart and are ready for the Inspire Business Awards tonight, where we are nominated for two awards; customer excellence and net-zero #awards #businessawards #blacktie

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Jun 8

Time flies when we're on the case ⏰ Don't suffer from slow IT support, contact Systemagic today! #ITSupport #BusinessIT #ITTechnician

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Jun 7

We are so proud to have achieved a 99.6% customer satisfaction score in May! We'd like to say a huge thank you to our superstar technicians for all of their hard work and dedication 🥳 🤩 #ITSupport #ITTechnician #IOT

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Jun 7

Meet Rhys 👋 Rhys is an IT Technician and deals directly with customers who have technical issues and makes sure clients’ systems are maintained, running smoothly and efficiently. He’s a keen footballer and a huge Arsenal FC fan. You can learn more about Rhys and the rest of the team via the link in our bio 🔗 #ITTechnician #ITSupport

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Jun 1

Thanks to @msannasabine for these treats today! We’re so pleased we could be “Heroes” (see what she’s done there with the choice of chocs?) And get @cassiacollectiveuk BoA connected to its new extremely fast internet. Co-working fully opens on Monday and is taking bookings now!

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May 31

Research has found that in the UK, 86.66% of smartphone users have scanned a QR Code at least once in their lifetime. With criminals finding new ways to target unsuspecting businesses, we want to make you aware of 'quishing' in our latest blog post (link in bio) #Cybercrime #Cybersecurity #Phishing #Quishing

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May 31

Meet Hazel, our Helpdesk Admin 👋 Hazel manages the technical admin created by our busy helpdesk – checking client’s backups, ensuring systems are updated and patched, maintaining documentation and much more! You can learn more about Hazel and the team via the link in our bio 🔗👩‍💻 #ITSupport #ITTechnician #BusinessITSupport

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May 25

Have you heard the news? Systemagic has been awarded Microsoft Gold Partner Status! 🏅 You can learn more about what that means for you via the link in our bio 🔗 #Microsoft #MSGold #MSGoldPartner #MicrosoftPartner #ITSupport

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May 25

We love to see Adam doing what Adam does best 😎 Are you thinking of changing your IT support provider? Visit our website to find out how we do IT differently (link in bio) #ITSupport #BusinessIT #ITHelp #ComputerHelp

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May 24

Meet Sunny, our Project Co-Ordinator 👋 Sunny works with both our team and clients to make sure projects are planned and executed on time. Outside of work, Sunny is an avid hockey player, spending most weekends at matches. You can learn more about Sunny here: https://systemagic.co.uk/team/sunny-petersen/

Are you a looking for IT Support for your business?

Get in touch via our Contact form or call us on 01225 426 800