Since 1999, we have provided fast, responsive and reliable IT support to SMEs, resolving IT issues, reducing business downtime and helping them get the most from their technology.

We’re proud to be fully accredited, a Microsoft Gold Partner, Apple Certified Technician, ESET Gold Partner and independently ranked as one of the top MSPs in the UK.

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What’s Included in Our Business IT Support Package?

Our business IT support services are offered on rolling contracts and are a fixed price per user, per month – making IT spend predictable and easily scalable. We can provide your business with as much or as little support as you need, including:

A list of features of Systemagic's business IT support services. Unlimited Helpdesk Support: Our remote support agreements includes unlimited telephone and remote support within normal business hours System and Network Monitoring: We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified. Cloud Services Maintenance: We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups. Ongoing System Maintenance: We ensure your system's performance is optimised by carrying out regular maintenance and housekeeping tasks. Manual Backup Verficiation: Our team manually verifies that your backups are successful. If a backup fails, we will notify you and take corrective action. Manual Antivirus Verification: We verify that your antivirus software is operational and that updates are deployed as soon as they're availbale. Proactive Service Notifications: We keep an eye on local and national issues that might affect your business and proactively alert you (e.g. BT lines are down). Warranty Tracking & Management: We keep an up-to-date list of your warranties and expected refresh dates, so that you will always know when investment might be needed. Software Patch Mangement: We ensure that all available verified software patches are applied to your systems to maintain security and stability.

Why Choose Systemagic for Business IT Support?

IT Support for SMEs

Although we are an IT support company, we see ourselves as an extension of your team and care about your organisation’s success as if it was our own.

With a passion for delivering excellent customer service; our award-winning IT support technicians are on hand to solve your IT problems. Whether your laptop won’t boot, software won’t update, emails don’t sync, or there’s a bigger problem at hand, we’re here when you need us.

Whilst handling an average of 3,500+ support tickets a month, our IT helpdesk consistently achieves an average customer satisfaction rate of more than 99%.

Business IT Support FAQs

Q. Why Do I Need IT Support?

A. If your business relies heavily on IT and technology, it’s important that you properly maintain your systems to avoid business downtime and productivity loss.

Q. Where Are You Based & Where Do You Cover?

A. We’re based in the picturesque town of Bradford on Avon in Wiltshire. However, as we provide remote IT support, our customers are based all across the UK.

Q. How Long Are Your IT Support Contracts?

A. Our IT support contracts are based on rolling monthly terms.

Q. Are You Cyber Essentials Certified?

A. Yes! We’re also Cyber Essentials Plus certified and an ESET Gold Partner

Q. How Much Does Business IT Support Cost?

A. IT support costs vary from business to business due to the number of users, licenses and add-ons such as cybersecurity. No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote. Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. The only additional cost you’d incur is for unavoidable onsite visits, and project work when buying hardware or software. For a personalised quote, please get in touch with our friendly team.

Looking to Change IT Support Provider?

Are you fed up with slow response times, regular downtime and poor customer service? Look no further. Our customers describe us as ‘genuinely different‘ – find out why today!

Related Case Studies

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With a brand new campus opening, Systemagic worked alongside the project team to get the campus ready for students, with a data cable network, servers and super fast wifi systems.

Alex Read - Chief Financial Officer

Norland College

With a brand new campus opening, Systemagic worked alongside the project team to get the campus ready for students, with a data cable network, servers and super fast wifi systems.

Network Devices Installed
Enterprise-Level Continuity Solutions
Secure & Reliable WiFi Installed
User & System Migration
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Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Laura Griffiths - IT Manager

SafeLives

Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Fast & Reliable IT Support
IT Housekeeping
Updated WiFi Access Points
Quick Onboarding
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True To Nature were looking for a fresh pair of eyes for their IT systems, so they called in Systemagic to help.

Annie Scott - Executive PA

True To Nature

True To Nature were looking for a fresh pair of eyes for their IT systems, so they called in Systemagic to help.

Supplied new Apple devices
Implemented Microsoft 365
Money saved with new systems
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