Genuinely different support

Our helpdesk boasts industry-leading response and resolution times and we consistently get 100% positive feedback from our customers. We’re extremely proud to deliver an average response times of 14 minutes and an average resolution time of just 31 minutes. We recruit very carefully to make sure that your helpdesk support is delivered with personality and passion by people who actually care about their customers.

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Whether you are having a problem with your printer, need advice on how to set up your emails  or if your server has gone up in smoke and your network is down, our team will be able to assist quickly without baffling you with technical geek-speak.

Our team of friendly helpdesk technicians are available round the clock, with the office manned 8.30 – 5.30 each day and further support available outside of these hours should customers need it. Our clients tell us that our team is genuinely different from other IT support teams and we frequently receive 100% “awesome” feedback across the month.

Our team takes pride in our helpdesk statistics and this is reflected in our customer feedback and the fact we enjoy a 99.2% customer retention rate.

systemagic helpdesk

If you need us onsite that’s no problem either. We have a team of field engineers who are always happy to come to your rescue..

We have been working with businesses  for over 22 years helping them to save money, stay secure and operate efficiently.  If you’re looking to receive better customer service, faster response times or to improve your IT systems, why not meet our awesome helpdesk support team or book in your introductory call today!

Are you looking for IT Support help?

Get in touch via our Contact form or call us on 01225 426 800