“Charley replied promptly and without patronising me at all, alerted me to the fact that I didn't have a problem at all and the system had been switched off in error.
A quick flick of a switch and I was back in action.“

User, Heywood House

“SUPERB service. Fast, efficient and ALWAYS stick at it until my problems are solved. Couldn't be MORE satisfied as a customer. Alex has been terrific on every occasion I've encountered him. Faultless.”

User, Five Mile Films

“Sam was really helpful, patient and knowledgeable. I am very grateful for his assistance.”

User, South West Business Finance

“We truly appreciate the fast response — the detailed explanations and screenshots were especially helpful!”

User, Geidans

“Austen was extremely helpful and keen to understand and resolve the issue quickly, and now we are all set :)”

Steph, Climate Arc

“Thanks to Jamie, I managed to get my new laptop all sorted and Rhys then later sorted out my multiple screens. Thanks to both for making the process so easy and stress free!”

Jo, Pipster Solutions

"Adam is always so helpful and speedy with any issues I have, thank you so much!"

Katie, Eppiq

"Luke was really helpful and worked quickly and within my deadlines using his knowledge of our company set up."

Hannah, Frameless

"Adam was excellent at helping diagnose the problem, he went through step-by-step to diagnose the problem and was very patient on the phone."

, On Field Research

"Charley has been a great support in sorting out everything we have needed to smoothly onboard Louisa. Feedback from Louisa has been great so fab experience and thank you."

, Carescribe

"Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes."

Gena, Bath Box Office

Always a pleasure to deal with the team at Systemagic, Alex was very efficient.

Emma, Anglo Welsh

Adam was excellent, as he always is. Really appreciate the thorough explanations of what was done, tried, etc.

Darren Coleman, On Group

Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes.

Gena, Bath Box Office

As always, the procedure and responses were timely, well written, friendly and helpful. So this is a rating for that, not just that you solved the problem - which you did. It felt like having a helpful colleague in the room to make sure requirements were understood. Thank you.

Chris Moore, Pound Arts Trust

Always a quick response, even to the most silly of questions. Thank you!

The Dental Implant Clinic,

Luke, Hazel and Imogen have been exceptionally helpful in setting up 6 new devices for us. They communicated throughout set up and Luke worked hard to get the devices ready for collection an hour before the agreed slot so I could beat the rush hour traffic! Thanks so much team!

Maudie, Nine Feet Tall

Great advice and service as always - special thanks to Joe Timmins and Karl Smillie for all their help, advice and patience!

Jackie Parker, BOA Occupational Health Serviceass

Jamie rectified the issue very quickly and everything is working as it should :) Thank you

Sarah, Emberson

Great service this morning from Austin fixing everything and got me sorted. As always, Systemagic are fantastic to deal with!

Nat, Cowin Global

Charley really went above and beyond with the ticket to try to resolve the issue providing regular updates explaining what they were doing and how they were investigating the request.

Georgie, BNS

Austen was polite, very helpful and got the problem sorted. Great job Systemagic!

Ian, HJ Knee

Luke was great - instantly sorted my issue and gave clear instructions for how to do this myself in the future. Thank you very much.

Kate, Oakensen

Really appreciate your help getting this sorted Adam. All our team appreciate that you explain things to us in simple terms so we can understand what you're doing and don't try and bamboozle us! Also appreciate your quick response. Thank you!

Miranda, Andiamo

Alex gave me a useful explanation and demonstration of how to sync SharePoint locations to the file explorer so I can easily attached files to emails.

Lisa, Norland College

Jamie was very helpful and quick to solve our IT issue. It's very useful to be able to deal with the same person from start to finish.

Lorna, Eyedot (Europe) Ltd

Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela, Bath Cats and Dogs Home

Charley was absolutely amazing with super quick help resetting my password and making sure I could access my accounts again. Thank you for being friendly and professional.

Modo25,

My phone call was answered quickly. Sam accessed my laptop and sorted out the authentication issue for me - all within the hour! Thank you.

Maria, Emberson Group

Thank you Charley and Joe for a super duper service as always, thanks for making sure we continue to tick along!

Jackie, BOA Occupational Health

Fantastic service as always. Never anything less than superb!

Emily, Five Mile Films

Luke was professional, friendly, and knowledgeable resolving all of my issues. My laptop is now working efficiently. Great service, and glad to have you guys on board supporting our team.

Angela, SuDSPlanter

Alex has been amazing, he is so patient with our thousands of issues and questions. We cannot recommend him enough. Thank you Alex!

Carmelia, Homewood Park

Thanks Luke for getting this turned around so quickly, great work :) Also thanks to James for contacting me so I could arrange the laptop replacement in good time.

Lisa Crowley, SafeLives

Jamie looked at a few fixes and also showed how to fix the sync in case it happens again, which was very helpful. Thanks for resolving this matter quickly.

Kalli, Caroe & Partners

Thank you Adam for going the extra mile AGAIN! Great advice and lots of additional information that's very useful for our business. Really appreciate your guidance, we really value the support.

Jackie, BoA Occupational Health Services

It was just a small fix, but has made so much difference to my working day - Thank you Sam

Angela, Bath Cats & Dogs Home

Actioned promptly and issue resoled in the same phone call

Rony, BNS

Very quick to respond and fixed my problem straight away - thanks

Victoria, Wiltshire Music Connect

Adam explained what he was doing and what was happening. He proposed the solution in professional and friendly manner.

Anna, Oakensens

Excellent patience, investigation skills and ultimately resolution. Thank you for your help.

Ella Hutchings, Vedette Consulting

So detailed, so helpful, so fast and efficient. Can't fault these people - ever!

Sarah, Five Mile Films

Reported issue, issue fixed in a timely manner!

Mark, Smart Integrated Systems

Super quick response time and very helpful! Issue sorted out within 20 minutes of reporting!

Ilna Taylor, Cowin Global

Great help from Adam, fixed the issue and explained how I could look into this myself should it happen again!

Daisy Newsome, Andiamo!

Thank you for checking out the email so promptly and confirming it was a potential phish/scam. All deleted now.

Lisa Walters, Humblebee Films

Louis was very helpful and kept searching for a resolution to our problem until the problem was fully resolved. Thank you for all of your help Louis!

Charlotte Knapper, Bath Spa Dentistry

Jamie was very helpful from the start right through the end of the call.

Norma Fernandes, Goatacre

Adam dealt with my query quickly and efficiently and explained what he had found and how to deal with it and solving the problem for me.

Sam Viner, BWS

Spoke to Adam about two issues and he resolved both efficiently and was thorough in checking all sorted. I'm new, and it was only my second day so this was really helpful!

Lucia Sheppard, BOA Town Council

Simple non technical explanation and example given - very helpful thank you :)

Rachel Hill, Southside

Sam was very helpful and fixed the issue we were experiencing quickly, and provided thorough feedback about what had been done.

Darren Coleman, On Group

Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela Chapman, Bath Cats & Dogs Home

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

As always, Rhys was very knowledgeable and solved my issue speedily.

Natasha Castellano, Berwick Lodge

Adam has gone above & beyond on this query & been very proactive about management of the situation going forward. - Thank you

Angela Chapman, Bath Cats and Dogs Home

Friendly, prompt and efficient service as usual! Thank you

Jackey Bell, BWS Standfast

Jamie went to great efforts to solve a particularly frustrating problem and sorted it! Thanks so much

Clare Hutton , Norland College

Will was helpful, quick and efficient and sorted my problem out in no time. A pleasure to deal with, thank you

Jacqui Anslow, Sureset

I find the team there are always helpful and knowledgeable. I am confident in their ability to solve the issues we come up against.

Ella Hutchings, Vedette Consulting

I’ve really never felt more supported from any IT company. You’ve really raised the bar and I'll be absolutely sure to recommend you to anyone I work with who needs their infrastructure sorted right out! You’re all Superstars!

Catherine Chapman, True To Nature

Excellent service, my query was dealt with quickly and efficiently. I'm a fan of the explanatory approach used, telling me and as a result teaching me a little about the system while setting up my account.

Dominic Hall, Wavefront Systems

Fantastic team and always polite, happy to help and professional. Resolved the issue in no time.

Samantha Modley, Wiltshire Portage

Another incident solved with a collaborative and pragmatic approach - even better, I was able to leave you guys to do it without me! Perfect.

Ben Hawkins, CHC Global

Super speedy and sorted straight away - great service, thank you!

Pippa Birch, Pipster Solutions

Best IT service ever, thank you

Layne Lambert, Southside

The team are always available to sort out little niggles alongside the technical stuff which is so important. Thanks.

Maggie Russell, Goatacre Manor Care Centre

Absolutely outstanding knowledgeable solutions delivered by a lovely friendly fella!

Clare Power, Nicholas Wylde

You have such a competent team of people who provide such a great service – thank you!

Catherine Johnstone, CHC Global

Excellent as always. Your customer services, attitude and “can do approach” are outstanding- thank you again.

Adrian Fletcher, Belay

The reply was amazingly swift! Thanks for answering so quickly :)

Dawn Pascall, Made Tech

Super quick response time. The issue was resolved in minutes, and was also called back to be informed that they were finished

Amy Thom, Vivalis Beauty

As always, the team was super helpful and friendly.

Alex Munro, Combe Grove

Patrick was helpful as always! Everyone needs a Patrick in their lives :)

Eden Merrylees, Magic Touch Promotions

Always very helpful, friendly and solve the issue. Thank you

Martin Park, Pack Masonry

Great breadth of knowledge, very friendly, helpful attitude.

Gary Weston, Energy Management

Excellent service, printer all working in SAGE and ultra fast.

Rob Biswas, Doherty Baines

Thank you for your quick response. Very helpful friendly staff.

Charmaine Prewett, Care Plus Mobility

Very helpful and fast at getting the issue sorted.

Kylie Drake, Knees Home and Electrical

Prompt response to my initial query and a prompt resolve to what needed to be done.

Sheena Duncan, Humblebee Films

Very patient and knowledgeable in dealing with my request. The issue was resolved as quickly as possible and I can now work across two devices with no issues. Thanks so much!

Valentina Mihova, True To Nature

All the support I have received this morning has been excellent.

Jane Bush, Southside Family Project

Great support. Made it easy and quick to resolve. Picked up some other little issues too. Thanks a lot.

Victoria Parker, Total Negotiation

Always get a good response from Systemagic. They try to understand the issues and find the best and quickest solution. First rate service, thank you.

David Barback, Halsall Construction