Supporting Charities

From maximising tight budgets and protecting sensitive data to supporting hybrid teams and maximising your Microsoft 365 or Google Workspace setup, we provide reliable, secure, and jargon-free IT support tailored specifically to the charity sector.

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Do These Challenges Sound Familiar?

Limited budgets, rising expectations

Making every penny count is second nature, but trying to keep up with security and compliance requirements and working with legacy tech creates constant friction for your staff.

Cyber risk and trustee accountability

Trustees carry heavy legal responsibilities for data security. Without robust, proactive defences, a single phishing email or cyber threat puts sensitive donor and beneficiary data and your reputation at risk.

Hybrid teams and inconsistent support

When staff and volunteers are working across different locations, slow response times and disjointed IT help leave people stranded and unable to focus on your mission.

Microsoft 365 or Google Workspace not fully utilised

You are likely already using Microsoft 365 or Google Workspace, but without expert configuration your team is missing out on powerful collaboration tools, automated workflows, and built-in security features already included in your plan.

Frequently Asked Questions

Everything you need to know about our IT support, security, and onboarding process.

We know that moving IT providers can feel daunting, especially for a lean charity team. We handle the entire onboarding process smoothly and collaboratively, working closely with your outgoing provider or internal staff to audit systems, map out users, and minimise any downtime. We manage the handover step-by-step so your day-to-day operations and beneficiary services remain uninterrupted.
Yes. Whether your staff and volunteers are working from home, travelling, or split across multiple community offices, we ensure everyone has secure, reliable access to the files and systems they need. We provide cloud-based collaboration tools and friendly remote helpdesk support so your team can work effectively from anywhere.
We treat cyber security with the seriousness trustee boards expect. We implement robust, layered defences—such as multi-factor authentication, endpoint protection, and regular staff security awareness training—to protect sensitive donor and beneficiary data. We also help you align with key compliance frameworks and standards (like Cyber Essentials) to satisfy auditors and stakeholders.
Absolutely. We know that every pound spent on overhead is a pound away from your cause. We actively help non-profits leverage heavy charity discounts and donated software programmes (such as Microsoft non-profit grants and cloud credits). We optimise what you already have to maximise value, ensuring you never pay for licences or services you don't need.

Ready to make your IT easier, safer and more strategic?

Start with a practical charity IT review.

Related Case Studies

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Following a cybersecurity audit, Big Give needed a way to centralise their identity management and secure their cross-platform fleet.

Dominique Standring

Big Give - Jumpcloud

Following a cybersecurity audit, Big Give needed a way to centralise their identity management and secure their cross-platform fleet.

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Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Laura Griffiths - IT Manager

SafeLives

Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Fast & Reliable IT Support
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Quick Onboarding
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What our customers say

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As always, the procedure and responses were timely, well written, friendly and helpful. So this is a rating for that, not just that you solved the problem - which you did. It felt like having a helpful colleague in the room to make sure requirements were understood. Thank you.

Chris Moore, Pound Arts Trust

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It was just a small fix, but has made so much difference to my working day - Thank you Sam

Angela, Bath Cats & Dogs Home

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Adam has gone above & beyond on this query & been very proactive about management of the situation going forward. - Thank you

Angela Chapman, Bath Cats and Dogs Home

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Excellent as always. Your customer services, attitude and “can do approach” are outstanding- thank you again.

Adrian Fletcher, Belay

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All the support I have received this morning has been excellent.

Jane Bush, Southside Family Project

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