Genuinely Different…

Our clients tell us that we’re genuinely different to other IT providers that they’ve worked with, and we thrive on the hundreds of positive feedbacks we receive each month.   Read on to find out how we Do IT Differently at Systemagic

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1. 24 Years in Business

We’ve been supporting businesses for over 24 years.   This means we’re familiar with many industry-specific systems and have plenty of experience supporting businesses of all sizes and sectors.

2. Long Established Clients

We’re proud to still be working with clients who signed up for our services way back in 1999. Our clients stay with us for the long term, which means we can build real relationships. 

3. 30-Day Rolling Contracts

All our services are offered on rolling 30-day terms.  We believe customers should work with us because they want to, not because of a contract term. 

4. Industry-Leading Response Times

Our average response time is just 24-minutes. New clients sometimes don’t believe us until they experience it, but we really do respond super fast and it’s always referenced in our feedback.

5. Award-Winning Team

Our award-winning team deliver people-focused support and communicates in plain English.   No more avoiding calling the helpdesk in case you’re made to feel stupid! 

6. 99.7% Customer Satisfaction Rate

We have 100% customer retention and satisfaction. We now receive over 200 feedback scores every month and over 99.7% of these are scored at the highest level. Over the past 3 years, we’ve retained over 99.5% of our clients too.

7. No Need for Account Managers

Our client retention means we don’t need salespeople and account managers – meaning you don’t pay for overheads you don’t need. This keeps our prices extremely competitive.

8. Industry -Leading Resolution Times

Our industry-leading resolution times speak for themselves with most issues fixed in less than 90-minutes. This includes all our tickets, we don’t just report the easy ones to make us look good. 

9. We Practice What We Preach

We use the same services, technologies and equipment in our own business that we recommend to our clients, so you always know that we’re recommending things because they’re good. 

10. Excellent Staff Retention

Our excellent staff retention means you’ll get to know who’s at the other end of the phone and they’ll get to know you.

 

Are you a looking for IT Support for your business?

Get in touch via our Contact form or call us on 01225 426 800

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