Remote Support Provider for SMEs

Our award-winning remote IT helpdesk supports over 350 businesses across the South West. With an average response time of just 25 minutes and a customer satisfaction score of 99%, we provide fast, reliable and friendly remote IT support to small and medium-sized businesses.

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What is Remote IT Support?

Remote IT support enables our team of technicians to troubleshoot and fix your IT problems without the need to visit you. This saves time, and money and causes minimal disruption to your working day. To do this, we use non-invasive remote management software to take control of your device(s) wirelessly from our office.

We can fix most IT problems remotely. However, if your device won’t power on or there’s a hardware fault, one of our techs may need to visit you.

Remote IT Support Benefits

With Systemagic, you will have access to unlimited remote IT support during our opening hours (8:30am to 5:30pm Monday – Friday). If you experience technical problems during this time, our friendly team of helpdesk technicians will be on hand to troubleshoot and solve your IT problems.

During the evenings and weekends, a Systemagic IT technician will be on call to provide a ‘best effort’ out of hours service. As our office will be closed, our technicians will try their best to solve your IT problem when they can.

Most of our services are offered on rolling monthly contracts. We believe that our customers should choose to work with us, not be forced to.

As part of our remote support service, we also provide network and device maintenance to improve the performance and security of your systems. This includes software updates and patch management.

Having been around for nearly 25 years, we have a tried and tested onboarding process overseen by our project management team. This process ensures little-to-no disruption to your business when changing your IT support to us.

As a people-focused business, customer service is important to us. We’re proud that our customer-service-trained team consistently achieves excellent customer feedback, with an average rating of 99% in 2022.

We’ll never keep you waiting long for a response. In fact, our average response time in 2022 was just 25 minutes. This was across all priority levels, not just the easy ones to make us look good.

As your IT partner, we will work with you to ensure all new starters have the equipment and accounts they need before their first day. Enabling a seamless technological onboarding process at your organisation.

Equally, when a staff member leaves, we can manage the technological offboarding process. This includes removing/reallocating their account(s) and wiping their device.

Trusted by Leading SMEs

Logos of Remote IT Support Customers

Ready to transform the way you work?

Get in touch with our friendly team today to discover how our remote IT support services can help your business.

Related Case Studies

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Modo25 wanted a secure system that was able to scale fast to match their growth, and a network that could mix Apple and Microsoft with a support provider which was comfortable with both.

John Readman - CEO & Founder

Modo25

Modo25 wanted a secure system that was able to scale fast to match their growth, and a network that could mix Apple and Microsoft with a support provider which was comfortable with both.

Apple & Microsoft Hardware procurement, set up & support
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Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Laura Griffiths - IT Manager

SafeLives

Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

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Systemagic has been supporting Halsall since 2013 and have assisted and adapted to Halsall's requirements as they have continued to grow.

David Barback, Build Manager

Halsall Construction

Systemagic has been supporting Halsall since 2013 and have assisted and adapted to Halsall's requirements as they have continued to grow.

Upgraded Systems
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