We provide Modo25 with cloud services and ongoing support, Apple and Microsoft procurement. This has supported their rapid expansion and international team from start-up to over 40 staff.

Apple & Microsoft Hardware procurement, set up & support
Microsoft 365 set up
VoIP Telephone Systems installed

The Challenge

Modo25 gave Systemagic three key challenges as part of our initial discussions.  First, they wanted a system that was secure, instantly scalable and supportable remotely as they planned to onboard team members in Leeds, London and Australia thereby negating the option of on-site support (even though we had lots of volunteers to go to Melbourne).

Secondly, they needed seamless access and communication across their network so that their team could work from anywhere, securely, reliably and efficiently as if they were in the office.

Finally, they wanted a network that could mix Apple and Microsoft technology intelligently and a support provider that was comfortable working with both.

Systemagic were employed to ensure Modo25’s solutions fit the requirements of a business with significant development and growth plans. We were confident that our team would be able to support the business throughout this period of expansion and provide their team with everything they needed no matter where they were located.

The Solution

Apple and Microsoft Hardware procurement, set up and support

Microsoft 365 set up and SharePoint integration

Online backup and data recovery

VoIP Telephone System

Office infrastructure including secure router and firewall to ensure privacy in a serviced office environment as well as video conferencing hardware and infrastructure

Email signature management

On-going remote IT support

All of this was delivered despite Modo25’s base in Leeds being some 250 miles from Systemagic’s HQ in the South West, with all support and procurement handled remotely and devices being pre-configured for users before being shipped to Modo25.   The teams at Systemagic and Modo25 have built a great working and interpersonal relationship even without the luxury of in-room face-to-face contact.

Get in touch
quote
“Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focussed around the people not the technology really resonates with our ethos and the way our team operates. Their helpdesk team are friendly, efficient and communicate well and the senior team have delivered solutions and ideas for a range of issues that growing businesses like ours encounter, enabling us to scale and work from wherever we are with the minimum of fuss. We really enjoy working with them and appreciate the effort they have put in. They really are partners in our business, and we love working with them.”
John Readman - CEO & Founder

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