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Modo25 gave Systemagic three key challenges as part of our initial discussions. First, they wanted a system that was secure, instantly scalable and supportable remotely as they planned to onboard team members in Leeds, London and Australia thereby negating the option of on-site support (even though we had lots of volunteers to go to Melbourne).
Secondly, they needed seamless access and communication across their network so that their team could work from anywhere, securely, reliably and efficiently as if they were in the office.
Finally, they wanted a network that could mix Apple and Microsoft technology intelligently and a support provider that was comfortable working with both.
Systemagic were employed to ensure Modo25’s solutions fit the requirements of a business with significant development and growth plans. We were confident that our team would be able to support the business throughout this period of expansion and provide their team with everything they needed no matter where they were located.
Apple and Microsoft Hardware procurement, set up and support
Microsoft 365 set up and SharePoint integration
Online backup and data recovery
VoIP Telephone System
Office infrastructure including secure router and firewall to ensure privacy in a serviced office environment as well as video conferencing hardware and infrastructure
Email signature management
On-going remote IT support
All of this was delivered despite Modo25’s base in Leeds being some 250 miles from Systemagic’s HQ in the South West, with all support and procurement handled remotely and devices being pre-configured for users before being shipped to Modo25. The teams at Systemagic and Modo25 have built a great working and interpersonal relationship even without the luxury of in-room face-to-face contact.
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