Helpdesk Support

Our team will be able to assist quickly without baffling you with technical geek-speak.

Category: IT Support

Did you know our team of friendly helpdesk technicians are available round the clock, with the office manned 8.30 – 5.30 each day and further support available outside of these hours should customers need it? Our clients tell us that our team is genuinely different from other IT support teams, and we frequently receive 100% “awesome” feedback across the month.

Whether you are having a problem with your printer, need advice on how to set up your emails on your phone or if your server has gone up in smoke and your network is down, our team will be able to assist quickly without baffling you with technical geek-speak. Got a support query? Fancy a product demo? Ask our awesome team! 

Our helpdesk boasts industry-leading average resolution times and we consistently get 100% positive feedback from our customers. As of 2020 we are extremely proud to deliver an average response times of 12 minutes and an average resolution time of just 31 minutes.

If you need us onsite that’s no problem either – we have a team of mobile field engineers who are always happy to come to your rescue..keep an eye out for our fleet of Systemagic cars on the road.

We have been working with businesses in Bath, Somerset, Wiltshire and beyond for over 21 years helping them to save money, stay secure and operate seamlessly. If you’re looking to streamline your IT Solutions, why not take a look at the other services we provide, check out our awesome helpdesk support team or book in your FREE introductory call today!

Systemagic are real people, who speak in simple language, who respond quickly 24/7 when we have a problem, who try to understand our company. These are not traits I have experienced with other IT companies in the past - we think Systemagic are a real find!
Gerry Copsey, Managing Director
The Just Grenada Group
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