Flexible Terms | Risk-Free

How Can We Help You?

Fast and Responsive IT Support

As an IT support provider, we're here to solve your IT problems and answer your technical questions. With an average response time of just 25-minutes and resolution time of less than 90-minutes, our IT helpdesk is one of the fastest and most responsive in Wiltshire. Whether your laptop won't boot, printer won't print, software won't load or emails won't sync; we're here to help.

Explore IT Support

Gold-Standard Cybersecurity

Do you want to enhance your organisation's cybersecurity, business continuity and disaster recovery? Our range of cybersecurity solutions.

Discover Cybersecurity

Co-Managed IT Support

Does your internal IT department require more hands on deck? Perhaps to cover sickness, parental leave and holidays? We can be involved as little or as much as you need.
Explore Co-Managed IT Support

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Doing IT Differently

IT companies can be very similar from the outside, but each one is unique. We’re proud that our clients describe us as genuinely different; here are a few reasons why.

Risk-Free & Short-Term Contracts

Our services are provided on monthly rolling contracts. We believe our customers should choose to work with us and not be forced to.

Customer-Focused Service

We go above and beyond for all of our customers and enjoy providing an excellent customer experience. This has led us to consistently achieve a customer satisfaction rate of 99% and be recognised at regional and national awards.

Our IT technicians are often referred to as ‘calm and patient’, ‘responsive’, ‘very efficient’ and ‘extremely helpful’.

Reduced Downtime & Waiting Times

IT problems reduce efficiency and can sometimes stop business operations. Our industry-leading average response time of just 25 minutes means that you won’t be waiting for long.

Confusion-Free

We appreciate that you might not be an IT whiz. That’s why our technicians speak in plain English and avoid using over-complicated jargon.

Our Accreditations

With over 24 years in the IT game, we’ve developed expertise in many areas and have earnt numerous accreditations:

ESET Gold Partner Logo Microsoft Gold Partner Logo Apple Certified Technician Logo

What our customers say

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Spoke to Adam about two issues and he resolved both efficiently and was thorough in checking all sorted. I'm new, and it was only my second day so this was really helpful!

Lucia Sheppard, BOA Town Council

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Simple non technical explanation and example given - very helpful thank you :)

Rachel Hill, Southside

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Sam was very helpful and fixed the issue we were experiencing quickly, and provided thorough feedback about what had been done.

Darren Coleman, On Group

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Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela Chapman, Bath Cats & Dogs Home

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

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Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

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Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Bath Cats and Dogs Home Logo
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Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

Related Case Studies

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Systemagic has been supporting Halsall since 2013 and have assisted and adapted to Halsall's requirements as they have continued to grow.

David Barback, Build Manager

Halsall Construction

Systemagic has been supporting Halsall since 2013 and have assisted and adapted to Halsall's requirements as they have continued to grow.

Upgraded Systems
Helpdesk Support
Onsite Support
Read More
quote

Modo25 wanted a secure system that was able to scale fast to match their growth, and a network that could mix Apple and Microsoft with a support provider which was comfortable with both.

John Readman - CEO & Founder

Modo25

Modo25 wanted a secure system that was able to scale fast to match their growth, and a network that could mix Apple and Microsoft with a support provider which was comfortable with both.

Apple & Microsoft Hardware procurement, set up & support
Microsoft 365 set up
VoIP Telephone Systems installed
Read More
quote

Total Connections chose Systemagic after wanting to change their IT provider. Since we started our support, they haven't looked back.

Ross Davies, Technical Director

Total Connections

Total Connections chose Systemagic after wanting to change their IT provider. Since we started our support, they haven't looked back.

Server Upgraded
Router Upgraded
Defender Installed
Read More
Business Directory
Business Directory listing for IT support provider Systemagic