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Transform Communications is a multi-award winning, full-service marketing agency, working out of a beautiful, converted barn in the stunning Somerset countryside.
They deliver integrated communications programmes for businesses on a regional, national and international scale.
Drawing on decades of consultancy experience, Transform create plans that demonstrate their clients’ expertise and turn their vision into a workable and results-driven strategy.
We sat down with Laura from Transform Communications to learn more about their IT challenges and how we have supported them.
With a team of 15, Transform Communications didn’t have the capacity for a dedicated IT manager. As a result, managing tech issues and onboarding new team members internally became increasingly difficult. Directors and senior staff were frequently pulled away from their core responsibilities to troubleshoot problems, impacting productivity.
Given their work with large organisations in sensitive sectors, security was a key concern. At the same time, the team was eager to streamline operations by upgrading their tech stack – seeking best-in-class systems that could scale with their growing needs and support their drive for efficiency.
After understanding the challenges Transform Communications faced – particularly around time constraints and internal IT pressures, we onboarded their team onto our monitoring and management system so that our technicians can remotely access devices to fix issues.
To support their goal of improving efficiency and modernising their tech stack, we led a migration project that transitioned the team from Gmail and Dropbox to Microsoft 365 and SharePoint. This shift enabled smoother collaboration, enhanced security, and laid the foundation for scalable, future-ready systems.
Having previously been based in Bradford on Avon, we already knew James Eades and the Systemagic team personally.
We are also recommended Systemagic by one of our clients, who is also a customer, and spoke highly of the service and support they received.
Since working with Systemagic, we have freed up so much time. Having IT specialists available to remotely access a device to troubleshoot and fix issues quickly is great.
When we contact Systemagic with an IT problem, nine times out of ten, it’s resolved within the first contact. We have grown consistently during this period and onboarding of new team members has been seamless.
Equally, we’ve had support when needed in terms of system interruptions. We have not had any security breaches to date (touch wood).
