Fill The Gaps in Your IT Team

As the manager of a busy internal IT department, do you find yourself spread too thin, with no time to implement strategic IT projects?

Co-Managed IT Support will free up your time and provide you with extra technical resources, enabling you to focus on your IT strategy and achieving your technical objectives.

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Co-Managed IT Services

As an experienced managed IT services provider, we can support you across all IT-related areas and be involved as much or as little as you need.

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Co-Managed Helpdesk Support

Do you find yourself constantly swamped with support tickets? We can help!

Our friendly IT helpdesk technicians are on hand to provide 1st, 2nd and 3rd line support to your users.

With an average response time of just 25-mins, your users will be in safe hands and benefit from our proactive, responsive and reliable service. We're proud to have been nominated for (and won) numerous customer service awards having consistently achieved a customer satisfaction score of 99% last year.

Co-Managed Cybersecurity Solutions

Managing business cybersecurity and backups can be a full-time job. When it comes to protecting your network, systems and users, we can support you!

We're proud to be Cyber Essentials (and Cyber Essentials Plus) certified, as well as an ESET Gold Partner.

We have helped IT managers like you:

  • Conduct cybersecurity awareness training
  • Install and manage antivirus software and licenses
  • Manage and manually check backups
  • Roll out 2FA and MFA across devices and accounts

Project Management

Whether you're looking to fully outsource a project, or require assistance either planning or executing it, our team can help. We've recently helped IT Managers implement projects such as:

  • Migration to Microsoft 365
  • Cybersecurity awareness training
  • Point

Signs You Need Co-Managed IT Support

Here are some signs you might benefit from Co-Managed IT Support.

  • You and your team are stretched for time
  • IT projects are falling behind schedule
  • You have little time to focus on IT strategy
  • Cyberattacks are causing concern
  • It’s hard to cover sickness and holidays
  • There are skillset gaps in your team

 

Why Use Systemagic for Co-Managed IT Support?

Experienced and Industry Accredited

We're proud to be Microsoft Gold Partner, ESET Gold Partner and Apple Certified Technician.

We Mould in With Your Team

We'll work in accordance to your processes and to your standards.

Quick, Responsive and Reliable

In 2022, our average response time across all tickets was just 25-minutes.

LLL

We're here to support you as much or as little as you need.

 

Extend Your Capabilities with Co-Managed IT

Are you interested in Co-Managed IT Support? Talk to us today to discover how co-managed IT support can help you!

Related Case Studies

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Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

Laura Griffiths - IT Manager

SafeLives

Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.

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