PROUD TO DELIVER INDUSTRY LEADING RESPONSE & RESOLUTION TIMES

With over 350 customers across the South West Systemagic provide people-focused IT support in Shepton Mallet and surrounding areas to small and medium size businesses.

Shepton Mallet is a hive of industry and our clients in the town include the wonderful Kilver Court shopping village. Our award-winning team are trained in delivering excellent customer service ensuring they support users and not just their technology. We put our clients at the forefront of absolutely everything we do which is why we’re proud to still be working with customers who signed up to our services over 22 years ago!

Are you worried about outsourcing your IT Support in Shepton Mallet? Perhaps you’re hesitant to change providers? Priding ourselves on our people-focused approach our clients tell us we are genuinely different to other companies because..  

We offer our services on unique risk-free rolling 30 day terms.

We have industry-leading response and resolution times (which we’re super proud of) with most user issues being fixed within 25 minutes!

We have an awesome Customer Experience Manager who is dedicated ensuring our customers get the most from their partnership with us.

We have over 22 years’ experience in the industry and 99.99% client retention.

Our people-focused approach means you will always speak to a friendly human who talks back in plain English, no confusing techie jargon here!

Our experienced and professional team are available to offer the best possible solution for your business requirements. If you’d like more information on how Systemagic can help transform your business and get the most out of your technology we’d love to hear from you.

Systemagic have been managing our IT systems for a number of years now. Throughout we have always found them immensely professional, accommodating and would regard them as industry experts. They provide us with sound information to protect our business, at the same time a down to earth friendly approach which makes working alongside them an absolute joy. Highly recommended company, we need more of these.

William Long, Co-Founder & Managing Partner

 Madison Oakley

What our customers say

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Charley really went above and beyond with the ticket to try to resolve the issue providing regular updates explaining what they were doing and how they were investigating the request.

Georgie, BNS

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Austen was polite, very helpful and got the problem sorted. Great job Systemagic!

Ian, HJ Knee

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Luke was great - instantly sorted my issue and gave clear instructions for how to do this myself in the future. Thank you very much.

Kate, Oakensen

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Really appreciate your help getting this sorted Adam. All our team appreciate that you explain things to us in simple terms so we can understand what you're doing and don't try and bamboozle us! Also appreciate your quick response. Thank you!

Miranda, Andiamo

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Alex gave me a useful explanation and demonstration of how to sync SharePoint locations to the file explorer so I can easily attached files to emails.

Lisa, Norland College

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Jamie was very helpful and quick to solve our IT issue. It's very useful to be able to deal with the same person from start to finish.

Lorna, Eyedot (Europe) Ltd

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Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela, Bath Cats and Dogs Home

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Charley was absolutely amazing with super quick help resetting my password and making sure I could access my accounts again. Thank you for being friendly and professional.

Modo25,

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My phone call was answered quickly. Sam accessed my laptop and sorted out the authentication issue for me - all within the hour! Thank you.

Maria, Emberson Group