PROUD TO DELIVER INDUSTRY LEADING RESPONSE & RESOLUTION TIMES

With over 350 customers across the South West Systemagic provide people-focused IT support in Shepton Mallet and surrounding areas to small and medium size businesses.

Shepton Mallet is a hive of industry and our clients in the town include the wonderful Kilver Court shopping village. Our award-winning team are trained in delivering excellent customer service ensuring they support users and not just their technology. We put our clients at the forefront of absolutely everything we do which is why we’re proud to still be working with customers who signed up to our services over 22 years ago!

Are you worried about outsourcing your IT Support in Shepton Mallet? Perhaps you’re hesitant to change providers? Priding ourselves on our people-focused approach our clients tell us we are genuinely different to other companies because..  

We offer our services on unique risk-free rolling 30 day terms.

We have industry-leading response and resolution times (which we’re super proud of) with most user issues being fixed within 25 minutes!

We have an awesome Customer Experience Manager who is dedicated ensuring our customers get the most from their partnership with us.

We have over 22 years’ experience in the industry and 99.99% client retention.

Our people-focused approach means you will always speak to a friendly human who talks back in plain English, no confusing techie jargon here!

Our experienced and professional team are available to offer the best possible solution for your business requirements. If you’d like more information on how Systemagic can help transform your business and get the most out of your technology we’d love to hear from you.

Systemagic have been managing our IT systems for a number of years now. Throughout we have always found them immensely professional, accommodating and would regard them as industry experts. They provide us with sound information to protect our business, at the same time a down to earth friendly approach which makes working alongside them an absolute joy. Highly recommended company, we need more of these.

William Long, Co-Founder & Managing Partner

 Madison Oakley

What our customers say

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Spoke to Adam about two issues and he resolved both efficiently and was thorough in checking all sorted. I'm new, and it was only my second day so this was really helpful!

Lucia Sheppard, BOA Town Council

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Simple non technical explanation and example given - very helpful thank you :)

Rachel Hill, Southside

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Sam was very helpful and fixed the issue we were experiencing quickly, and provided thorough feedback about what had been done.

Darren Coleman, On Group

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Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela Chapman, Bath Cats & Dogs Home

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

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Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

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Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Bath Cats and Dogs Home Logo
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Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

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