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We were honoured to have been awarded the Customer Service Excellence Award at the Inspire Business Awards last night in Weston Super Mare. Taking place at Winter Gardens on the Weston seafront, businesses of all shapes and sizes attended the black-tie ceremony to celebrate the successes of SMEs from across the South West.
Systemagic was a finalist in two award categories; ‘excelling in customer service’ and ‘most impressive progress towards net-zero’, however, we were pipped to the post for the latter by Jo Bird & Company, who are very worthy winners.
Suiting up in their tuxedos and evening dresses, we were represented on the night by James, Chris, Fiona, Danny and Hazel, who fed back to the team throughout the night.
Commenting on our Customer Service Award win, Operations Director, Fiona Major said: “As a customer-centric IT support business, we place an incredibly high emphasis on delivering great customer service and a fast response time to our customers. Not only do our team undergo regular technical training, but also helpdesk habits training to ensure we are providing our customers with the fastest, most efficient, and friendly service possible. Our average customer satisfaction score of 99.6% is a true testament to the hard work and service level our team provides”.
Whether your software won’t load, the printer won’t print, or you get locked out of your computer, we’re here when you need us the most. Talk to our friendly team on 01225 426800 or pop us a message via the form below to find out more about how we do IT differently.