Our customers tell us we’re genuinely different to other IT companies.
Get in touch today to find out more.
Or call us today on 01225 426 800
Since 1999, we have provided fast, responsive and reliable IT support to businesses, resolving IT issues, reducing business downtime and helping them get the most from their technology.
We’re proud to be fully accredited, a Microsoft Gold Partner, Apple Certified Technician, ESET Gold Partner and independently ranked as one of the top MSPs in the UK.
Our business IT support services are offered on rolling contracts and are a fixed price per user, per month – making IT spend predictable and easily scalable. We can provide your business with as much or as little support as you need, including:
Although we are an IT support company, we see ourselves as an extension of your team and care about your organisation’s success as if it was our own.
With a passion for delivering excellent customer service; our award-winning IT support technicians are on hand to solve your IT problems. Whether your laptop won’t boot, software won’t update, emails don’t sync, or there’s a bigger problem at hand, we’re here when you need us.
Whilst handling an average of 3,500+ support tickets a month, our IT helpdesk consistently achieves an average customer satisfaction rate of more than 99.5%.
Our remote support agreement includes unlimited telephone and remote support within normal business hours.
We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified.
We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 & backups.
We ensure your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks.
Our team manually verifies that your backups are successful. If a backup fails, we will notify you and take corrective action.
We verify that your antivirus software is operational and that updates are deployed as soon as they’re available.
We keep an eye on local and national issues that might affect your business and proactively alert you (e.g. BT lines are down).
We keep an up-to-date list of your warranties and expected refresh dates, so that you always know when investment might be needed.
We ensure that all available verified software patches are applied to your systems to maintain security and stability.
Our remote support agreement includes unlimited telephone and remote support within normal business hours.
We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified.
We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 & backups.
We ensure your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks.
Our team manually verifies that your backups are successful. If a backup fails, we will notify you and take corrective action.
We verify that your antivirus software is operational and that updates are deployed as soon as they’re available.
We keep an eye on local and national issues that might affect your business and proactively alert you (e.g. BT lines are down).
We keep an up-to-date list of your warranties and expected refresh dates, so that you always know when investment might be needed.
We ensure that all available verified software patches are applied to your systems to maintain security and stability.
Everything you need to know about our IT support, security, and onboarding process.
With a brand new campus opening, Systemagic worked alongside the project team to get the campus ready for students, with a data cable network, servers and super fast wifi systems.
Alex Read - Chief Financial Officer
With a brand new campus opening, Systemagic worked alongside the project team to get the campus ready for students, with a data cable network, servers and super fast wifi systems.
Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.
Laura Griffiths - IT Manager
Having experienced slow resolution times and poor customer service from their previous IT support company, SafeLifes sought to find a provider that could meet their requirements.
True To Nature were looking for a fresh pair of eyes for their IT systems, so they called in Systemagic to help.
Annie Scott - Executive PA
True To Nature were looking for a fresh pair of eyes for their IT systems, so they called in Systemagic to help.