Our customers tell us we’re genuinely different to other IT companies.
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IT and technology is the backbone of most organisations, but it’s often the hardest to manage internally due to an ever-changing landscape and high recruitment and training costs. This has made quality IT services inaccessible for many businesses and is one of the main reasons why many SMEs have turned to outsourced IT support.
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Although we’re an outsourced IT provider, we see ourselves as an extension of your team. We care about your organisation’s success as much as our own.
Our outsourced IT services cover all areas of IT, including user support, network management, cybersecurity, cloud support and IT projects.
Over 350 businesses trust our outsourced IT support services to keep their systems running smoothly. Users can contact us via phone or email and know they will receive a consistent, fast and friendly service. No matter the issue, our IT helpdesk is on hand to help! In 2022, we closed over 41,000 tickets, with an average response and resolution time of 25 and 88 minutes respectively and a customer satisfaction rate of 99%.
We also manage our customers’ networks and systems, performing various services including patch management, updates and backups. As a Microsoft Gold Partner and Apple Certified Technician, we can support organisations running Windows, Macs or a mixture of the two.
Many SMEs come to us wanting to improve and enhance their cybersecurity and threat defence. With a Cyber Essentials Plus certification and an ESET Gold Partner, we keep our customers safe and sound with a range of cybersecurity solutions, including antivirus implementation, BCDR and cybersecurity awareness training.
Does your business want to get more from the cloud? Whether you’ve already migrated or you’re looking to move, we can help! Migrating your data to the cloud could save your organisation a lot of money. We recently migrated True to Nature to Microsoft 365, which has saved them around £750 per month.
Finding the right IT provider for your business can be a challenge. Here are just a few reasons why our customers choose us over other outsourced IT providers.
Our average response time is just 25-mins.
We provide IT support on rolling monthly contracts.
We have a 99% customer satisfaction rate.
We don't speak in jargon or 'geek speak'.
We've been carbon neutral since 2016.
We're experts in all things Microsoft.
We're also experts in all things Apple, macOS and iOS.
We've achieved Cyber Essentials and CE+.