Outsourced IT Support for SMEs

IT and technology is the backbone of most organisations, but it’s often the hardest to manage internally due to an ever-changing landscape and high recruitment and training costs. This has made quality IT services inaccessible for many businesses and is one of the main reasons why many SMEs have turned to outsourced IT support.  

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Outsourced IT Services

Although we’re an outsourced IT provider, we see ourselves as an extension of your team. We care about your organisation’s success as much as our own.

Our outsourced IT services cover all areas of IT, including user support, network management, cybersecurity, cloud support and IT projects.

Outsourced IT Support

Over 350 businesses trust our outsourced IT support services to keep their systems running smoothly. Users can contact us via phone or email and know they will receive a consistent, fast and friendly service. No matter the issue, our IT helpdesk is on hand to help! In 2022, we closed over 41,000 tickets, with an average response and resolution time of 25 and 88 minutes respectively and a customer satisfaction rate of 99%.

Network Management

We also manage our customers’ networks and systems, performing various services including patch management, updates and backups. As a Microsoft Gold Partner and Apple Certified Technician, we can support organisations running Windows, Macs or a mixture of the two.

Cybersecurity

Many SMEs come to us wanting to improve and enhance their cybersecurity and threat defence. With a Cyber Essentials Plus certification and an ESET Gold Partner, we keep our customers safe and sound with a range of cybersecurity solutions, including antivirus implementation, BCDR and cybersecurity awareness training.

Cloud Support

Does your business want to get more from the cloud? Whether you’ve already migrated or you’re looking to move, we can help! Migrating your data to the cloud could save your organisation a lot of money. We recently migrated True to Nature to Microsoft 365, which has saved them around £750 per month.

Why Choose Systemagic for Outsourced IT Support?

Finding the right IT provider for your business can be a challenge. Here are just a few reasons why our customers choose us over other outsourced IT providers.

We Won't Keep
You Waiting

Our average response time is just 25-mins.

You Won't Be
Tied Down

We provide IT support on rolling monthly contracts.

You'll Be
Taken Care Of

We have a 99% customer satisfaction rate.

We Won't Confuse
You

We don't speak in jargon or 'geek speak'.

We Don't
Cost The Earth

We've been carbon neutral since 2016.

Microsoft Gold
Partner Status

We're experts in all things Microsoft.

Certified Apple
Specialists

We're also experts in all things Apple, macOS and iOS.

Cyber Essentials
Certified

We've achieved Cyber Essentials and CE+.

Are you looking to outsource your IT support?

Get in touch via our Contact form or call us on 01225 426 800

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