As an experienced IT company, we’ve provided customer-focused IT support, cloud solutions and internet services to businesses in Trowbridge since 1999. We’re proud to still be working with clients who signed up to our services over 22 years ago.

We’re very proud to support a huge variety of businesses in Trowbridge, including recruitment agencies, cleaning companies, retail, charities, healthcare organisations, estate agents and more. We are based in Bradford on Avon, only 10-minutes outside of Trowbridge.  Our services are provided on unique 30-day contract terms, demonstrating our commitment to customer care and our dedication to delivering a quality service.

Our clients tell us we’re genuinely different because:

Our services are offered on rolling 30-day terms, rather than long contracts

We have industry-leading response and resolution times

Most issues are fixed in under 25 minutes!

We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship

We have over 22 years of experience and 99.99% client retention

Our customer-focused support means you always talk to a friendly human who talks back in plain English

At Systemagic, we’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos as they tell us time and time again our clear culture and values are very different to most IT providers. Our amazing customers see our services as a partnership, working together to enhance their business and we’re thrilled to be working with such a broad spectrum of businesses ranging from sole traders to colleges, NHS departments and thriving SMEs helping them get the best from their IT infrastructure. Talk to us about your business IT Support in Trowbridge today.

Don’t just take our word for it. Have you heard what our customers have to say about working with us? 

Systemagic make every effort to understand our systems and respond to our needs with a sense of urgency. What’s more, they’re great to work with.

Gemma Bolton – Appoint Recruitment 

We​ ​have​ ​worked​ ​with​ ​Systemagic​ ​for​ ​the​ ​past​ ​10​ ​years​ ​and​ ​have​ ​found​ ​their​ ​invaluable​ ​help​ ​an​ ​absolute necessity.​

Mark Thompson, Branch Manager – Cobb Farr

IT Support FAQs

If your business relies heavily on IT and technology, it's important that your systems are properly managed and maintained to avoid business downtime and a loss in productivity.

We’re based in the picturesque town of Bradford on Avon, however, our customers are based all across the UK.

Our IT support contracts are based on rolling monthly terms. We believe customers should want to work with us and not be forced to.

Yes! We’re also Cyber Essentials Plus certified and an ESET Gold Partner

IT support costs vary from business to business due to the number of users, licenses and add-ons such as cybersecurity. No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote. Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. The only additional cost you’d incur is for unavoidable onsite visits, and project work when buying hardware or software. For a personalised quote, please get in touch with our friendly team.

Understandably, some bigger IT issues require physical attention. If you need us on-site, that’s no problem! We have a team of Field Engineers who are always happy to visit you.

What our customers say


Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals


As always, Rhys was very knowledgeable and solved my issue speedily.

Natasha Castellano, Berwick Lodge


Adam has gone above & beyond on this query & been very proactive about management of the situation going forward. - Thank you

Angela Chapman, Bath Cats and Dogs Home


Friendly, prompt and efficient service as usual! Thank you

Jackey Bell, BWS Standfast


Jamie went to great efforts to solve a particularly frustrating problem and sorted it! Thanks so much

Clare Hutton , Norland College


Will was helpful, quick and efficient and sorted my problem out in no time. A pleasure to deal with, thank you

Jacqui Anslow, Sureset


I find the team there are always helpful and knowledgeable. I am confident in their ability to solve the issues we come up against.

Ella Hutchings, Vedette Consulting

Vedette Consulting Logo

I’ve really never felt more supported from any IT company. You’ve really raised the bar and I'll be absolutely sure to recommend you to anyone I work with who needs their infrastructure sorted right out! You’re all Superstars!

Catherine Chapman, True To Nature

true to nature

Excellent service, my query was dealt with quickly and efficiently. I'm a fan of the explanatory approach used, telling me and as a result teaching me a little about the system while setting up my account.

Dominic Hall, Wavefront Systems

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