PROVIDING RISK FREE NO LONG TERM CONTRACTS TO CLIENTS IN TROWBRIDGE

As an experienced IT company, we’ve provided customer-focused IT support, cloud solutions and internet services to businesses in Trowbridge since 1999. We’re proud to still be working with clients who signed up to our services over 22 years ago.

We’re very proud to support a huge variety of businesses in Trowbridge, including recruitment agencies, cleaning companies, retail, charities, healthcare organisations, estate agents and more. We are based in Bradford on Avon, only 10-minutes outside of Trowbridge.  Our services are provided on unique 30-day contract terms, demonstrating our commitment to customer care and our dedication to delivering a quality service.

Our clients tell us we’re genuinely different because:

Our services are offered on rolling 30-day terms, rather than long contracts

We have industry-leading response and resolution times

Most issues are fixed in under 25 minutes!

We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship

We have over 22 years of experience and 99.99% client retention

Our customer-focused support means you always talk to a friendly human who talks back in plain English

At Systemagic, we’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos as they tell us time and time again our clear culture and values are very different to most IT providers. Our amazing customers see our services as a partnership, working together to enhance their business and we’re thrilled to be working with such a broad spectrum of businesses ranging from sole traders to colleges, NHS departments and thriving SMEs helping them get the best from their IT infrastructure. Talk to us about your business IT Support in Trowbridge today.

Don’t just take our word for it. Have you heard what our customers have to say about working with us? 

Systemagic make every effort to understand our systems and respond to our needs with a sense of urgency. What’s more, they’re great to work with.

Gemma Bolton – Appoint Recruitment 

We​ ​have​ ​worked​ ​with​ ​Systemagic​ ​for​ ​the​ ​past​ ​10​ ​years​ ​and​ ​have​ ​found​ ​their​ ​invaluable​ ​help​ ​an​ ​absolute necessity.​

Mark Thompson, Branch Manager – Cobb Farr

IT Support FAQs

If your business relies heavily on IT and technology, it's important that your systems are properly managed and maintained to avoid business downtime and a loss in productivity.

We’re based in the picturesque town of Bradford on Avon, however, our customers are based all across the UK.

Our IT support contracts are based on rolling monthly terms. We believe customers should want to work with us and not be forced to.

Yes! We’re also Cyber Essentials Plus certified and an ESET Gold Partner

IT support costs vary from business to business due to the number of users, licenses and add-ons such as cybersecurity. No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote. Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. The only additional cost you’d incur is for unavoidable onsite visits, and project work when buying hardware or software. For a personalised quote, please get in touch with our friendly team.

Understandably, some bigger IT issues require physical attention. If you need us on-site, that’s no problem! We have a team of Field Engineers who are always happy to visit you.

What our customers say

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Spoke to Adam about two issues and he resolved both efficiently and was thorough in checking all sorted. I'm new, and it was only my second day so this was really helpful!

Lucia Sheppard, BOA Town Council

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Simple non technical explanation and example given - very helpful thank you :)

Rachel Hill, Southside

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Sam was very helpful and fixed the issue we were experiencing quickly, and provided thorough feedback about what had been done.

Darren Coleman, On Group

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Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela Chapman, Bath Cats & Dogs Home

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

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Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

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As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

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Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Bath Cats and Dogs Home Logo
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Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

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