CUSTOMER FOCUSSED IT SUPPORT FOR BUSINESSES

At Systemagic we’re proud to be supporting customers today who signed up to our services over twenty two years ago!

At Systemagic we provide Cloud solutions, Internet services and IT Support in Chepstow and across the South West of the UK! We’re proud that many of our clients who initially signed up to support services on a short term basis in 1999 are still working with us today and our customers buy in to our “Doing IT Differently” ethos.  Our clients tell us that our values are very different to other IT providers because..

All of our services are provided on flexible 30 day rolling terms. We don’t tie customers into long term contracts.

Our industry-leading response and resolution times speak for themselves – with most issues being fixed in less than 25 minutes!

Our Customer Experience Manager is always on hand and dedicated to ensuring our clients get the absolute most from their relationship with Systemagic.

We have over 22 years’ experience and 99.99% client retention (which we’re super proud of!)

Our people-focused approach means you always speak to a friendly human who communicates with you in plain English.

If your organisation would like more information on business IT Support in Chepstow, why not get in touch today?

“Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focused around the people not the technology really resonates with our ethos and the way our team operates.

Their helpdesk team are friendly, efficient and communicate well and the senior team have delivered solutions and ideas for a range of issues that growing businesses like ours encounter, enabling us to scale and work from wherever we are with the minimum of fuss.

We really enjoy working with them and appreciate the effort they have put in. They really are partners in our business, and we love working with them.”

John Readman, CEO & Founder

Modo25

What our customers say

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“Charley replied promptly and without patronising me at all, alerted me to the fact that I didn't have a problem at all and the system had been switched off in error.
A quick flick of a switch and I was back in action.“

User, Heywood House

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“SUPERB service. Fast, efficient and ALWAYS stick at it until my problems are solved. Couldn't be MORE satisfied as a customer. Alex has been terrific on every occasion I've encountered him. Faultless.”

User, Five Mile Films

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“Sam was really helpful, patient and knowledgeable. I am very grateful for his assistance.”

User, South West Business Finance

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“We truly appreciate the fast response — the detailed explanations and screenshots were especially helpful!”

User, Geidans

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“Austen was extremely helpful and keen to understand and resolve the issue quickly, and now we are all set :)”

Steph, Climate Arc

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“Thanks to Jamie, I managed to get my new laptop all sorted and Rhys then later sorted out my multiple screens. Thanks to both for making the process so easy and stress free!”

Jo, Pipster Solutions

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"Adam is always so helpful and speedy with any issues I have, thank you so much!"

Katie, Eppiq

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"Luke was really helpful and worked quickly and within my deadlines using his knowledge of our company set up."

Hannah, Frameless

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"Adam was excellent at helping diagnose the problem, he went through step-by-step to diagnose the problem and was very patient on the phone."

, On Field Research