CUSTOMER FOCUSSED IT SUPPORT FOR BUSINESSES

At Systemagic we’re proud to be supporting customers today who signed up to our services over twenty two years ago!

At Systemagic we provide Cloud solutions, Internet services and IT Support in Chepstow and across the South West of the UK! We’re proud that many of our clients who initially signed up to support services on a short term basis in 1999 are still working with us today and our customers buy in to our “Doing IT Differently” ethos.  Our clients tell us that our values are very different to other IT providers because..

All of our services are provided on flexible 30 day rolling terms. We don’t tie customers into long term contracts.

Our industry-leading response and resolution times speak for themselves – with most issues being fixed in less than 25 minutes!

Our Customer Experience Manager is always on hand and dedicated to ensuring our clients get the absolute most from their relationship with Systemagic.

We have over 22 years’ experience and 99.99% client retention (which we’re super proud of!)

Our people-focused approach means you always speak to a friendly human who communicates with you in plain English.

If your organisation would like more information on business IT Support in Chepstow, why not get in touch today?

“Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focused around the people not the technology really resonates with our ethos and the way our team operates.

Their helpdesk team are friendly, efficient and communicate well and the senior team have delivered solutions and ideas for a range of issues that growing businesses like ours encounter, enabling us to scale and work from wherever we are with the minimum of fuss.

We really enjoy working with them and appreciate the effort they have put in. They really are partners in our business, and we love working with them.”

John Readman, CEO & Founder

Modo25

What our customers say

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"Adam was excellent at helping diagnose the problem, he went through step-by-step to diagnose the problem and was very patient on the phone."

, On Field Research

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"Charley has been a great support in sorting out everything we have needed to smoothly onboard Louisa. Feedback from Louisa has been great so fab experience and thank you."

, Carescribe

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"Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes."

Gena, Bath Box Office

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Always a pleasure to deal with the team at Systemagic, Alex was very efficient.

Emma, Anglo Welsh

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Adam was excellent, as he always is. Really appreciate the thorough explanations of what was done, tried, etc.

Darren Coleman, On Group

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Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes.

Gena, Bath Box Office

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As always, the procedure and responses were timely, well written, friendly and helpful. So this is a rating for that, not just that you solved the problem - which you did. It felt like having a helpful colleague in the room to make sure requirements were understood. Thank you.

Chris Moore, Pound Arts Trust

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Always a quick response, even to the most silly of questions. Thank you!

The Dental Implant Clinic,

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Luke, Hazel and Imogen have been exceptionally helpful in setting up 6 new devices for us. They communicated throughout set up and Luke worked hard to get the devices ready for collection an hour before the agreed slot so I could beat the rush hour traffic! Thanks so much team!

Maudie, Nine Feet Tall