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Award winning hotelier Sue Williams sought Systemagic out having worked with us previously at The Bath Priory and Gidleigh Park, to lend our expertise to Whatley Manor. Their previous IT system was slow, outdated and didn’t reflect that of a 5* property and member of Relais & Châteaux and Pride of Britain. Whatley have also implemented a green agenda, and we were tasked to reduce the IT system’s demands on power significantly.
Our team were able to identify a number of areas that needed modernising throughout the hotel and spa, all in an effort to improve the guest experience and ensure the IT systems supported the staff in delivering a 5* service. This included fixing issues with the wifi system’s coverage and reliability, addressing IT security and networking and ensuring servers were capable of running the hotel’s software systems.
Our helpdesk support service was also required to provide rapid support to members of staff who wanted to see an increase in response and resolution times, which further allowed them to deliver service to exceed their guests’ expectations.
Our team installed a superfast dedicated fibre line which increased Whatley’s internet speeds by over 50x the previous speed. This has been coupled with a new secure, strong and stable enterprise grade wifi system which has significantly improved coverage. Whatley’s new system ensures corporate guests booking the board room and meeting areas can be confident in the IT systems throughout.
For leisure guests, the internet speed and stronger wifi allows ultrafast download speeds, the streaming of HD video and fast access to data.
We replaced all network switches throughout the hotel complex and replaced their 8 outdated servers running different software systems to 2 physical and 4 virtual servers, all running the latest operating systems and saving significant amount of power – which ultimately saves money as well as the environment. All computers have been replaced with modern, low power, devices running Windows 10 and able to provide staff with the performance and security they need.
As well as their infrastructure updates our team of friendly helpdesk technicians are available round the clock to provide support as and when the team at Whatley require assistance.
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