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As a scaling business, South West Business Finance (SWBF) outgrew its IT infrastructure and provider. Struggling with downtime and slow support, SWBF looked to find an IT partner that could address their challenges, deliver consistent support and implement solutions to aid its growth.
As SWBF grew, their IT needs became more complex. With team members working across multiple locations, they required a robust IT system to support remote working, data security and consistent user experience.
Previously, SWBF used a mixture of in-house solutions and ad-hoc support from smaller providers. However, this combination didn’t scale well with their needs; resulting in downtime, inconsistent support and hindered productivity.
It also placed strain on internal resources, who were having to spend time troubleshooting IT, rather than focusing on growth and operations.
After reaching out to us, we met with the SWBF team to discuss their challenges and goals in detail.
Once we got a clear understanding, we proposed our fully-managed IT service, as well as suitable tools and solutions to help SWBF achieve its objectives.
We now provide SWBF with business IT support, cybersecurity services, cloud tools and connectivity solutions – all of which work seamlessly together.
“Systemagic stood out for their proactive, friendly, people-focussed approach. They took the time to understand our business model and culture and were extremely clear in addressing the solutions that they could provide to support our growing business. Everything was explained in a clear, no-jargon way which really helped the team to understand the process.”
Like many businesses, SWBF were concerned about switching IT providers, but felt assured by our dedicated Switching Service. Our team managed the entire process, liaising with incumbent suppliers to ensure a smooth and hassle-free onboarding with minimal downtime and disruption.
Since working together, SWBF has experienced reduced IT & tech downtime, more confidence in its IT systems and increased productivity.
