4 Benefits of Outsourcing Your IT

As the owner/manager of an SME, it’s likely you oversee most areas of your business, including marketing, bookkeeping, HR, operations and IT. 

This reason alone makes it unsurprising that 70% of SMEs in the UK outsource at least one part of their business, according to a YouGov survey.

As the most technically complex business function, it’s even less surprising that 1/3 of SMEs outsource their IT to an outsourced IT provider.

In this blog, we take a closer look at some of the benefits of outsourcing IT support to a managed service provider.

The Benefits of Outsourcing IT Support 

Reduced Costs 

Managing IT in-house can be time-consuming and costly.

We meet many business owners who manage IT themselves (just about). Although they do a good job, IT moves at such a pace that systems quickly become outdated and their businesses are behind the curve.

Some business owners consider hiring an IT Manager. However, managing an in-house IT department can be incredibly expensive.

According to Glassdoor, the average base salary for just an IT Manager is £53,742 per year. 

In addition to a base salary, it’s also important to consider training costs, holiday cover and overtime payments. Because IT problems don’t just happen from 9-5!

When you outsource IT support, all training and development is managed by the MSP.

This means you can reinvest the money saved into other business areas.

For smaller businesses, hiring, managing and training an internal IT Manager is often inaccessible, making outsourced IT support an attractive alternative. 

Access to an Experienced Team 

Outsourcing your IT function provides you with access to an experienced team. Whilst an internal IT Manager would have a degree of experience, business IT support providers typically have technicians with various specialisms and accreditations; such as Microsoft experts, Apple experts and cybersecurity specialists.  

In addition to having technical experience, an IT provider is likely to have experience working with businesses of a similar size and sector to you. Meaning that they understand the unique challenges your business faces.

We are speaking in broad terms. So before engaging with an outsourced IT support provider, it’s important to check what experience they have. 

Increased Productivity

With an experienced team working on your IT problems, things get fixed quickly, reducing business downtime. Most MSPs work to service-level agreements. Or have an average resolution time, which is a good gauge to see how efficient they are. 

Not only are IT techs great at solving problems, but they can also prevent them. With the latest tools and software, outsourced IT providers can ensure that your systems are properly monitored and maintained, preventing system failures and technical issues. 

Finally, with an IT support provider managing your IT, you no longer have to scratch your head trying to fix the issue yourself. Rest assured it’s all taken care of and you can focus on your important tasks.

Reduced Risk

According to Statista, 18% of UK businesses experienced a cyber breach at least once a month in 2022. This makes cybercrime a massive worry for small and mid-sized businesses, especially ransomware and phishing attacks.

Outsourcing your IT helps reduce the risk of an attack, as your MSP will be monitoring your systems closely.

Your outsourced IT provider should be able to advise you on the best cybersecurity solutions for your business.

With an experienced MSP behind your back, your business should be at a reduced risk of cybercrime.

Looking to Outsource Your IT?

We work with over 350 SMEs to ensure that their systems are up and running, and safe. If you’re looking to outsource your IT, we’d be delighted to help through a casual, no-obligation chat about your IT needs.

With Systemagic there’s no hard sales approach or follow-up harassment by telephone – we just want to help!

To learn more about our outsourced IT support services, please email info@systemagic.co.uk or give our friendly team a call on 01225 426800.


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