Our customers tell us we’re genuinely different to other IT companies.
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Business technical support is like having your own IT department, but without the high costs associated with employing, training and developing an internal team.
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As a technical support provider, over 350 businesses trust us to manage their IT, networks, and infrastructure. With both Microsoft Gold Partner and Apple Certified Technician status, we can provide technical support to organisations running Windows, macOS, Linux, or a mixture of all three.
Our technical support team care about solving your IT problems quickly and providing an excellent level of customer service. In 2022, our average response time was just 25 minutes and we achieved a customer satisfaction score of 99%.
We always take a proactive approach to IT support. Giving you peace of mind that your IT is taken care of so that you can focus on running your business.
Here are just a few reasons why SMEs trust our business technical support services:
Our average response time is just 25-mins.
We provide IT support on rolling monthly contracts.
We have a 99% customer satisfaction rate.
We don't speak in jargon or 'geek speak'.
We've been carbon neutral since 2016.
We're experts in all things Microsoft.
We're also experts in all things Apple, macOS and iOS.
We've achieved Cyber Essentials and CE+.
We’re based in the picturesque town of Bradford on Avon, however, our customers are based all across the UK.
Our business technical support contracts are based on rolling monthly terms. We believe customers should want to work with us and not be forced to.
Yes! We’re also Cyber Essentials Plus certified and an ESET Gold Partner
Business technical support costs vary from business to business due to the number of users, licenses and add-ons such as cybersecurity. No one likes unexpected fees or costs, that’s why we are 100% transparent when we quote. Every customer pays the same per-user price (we also offer non-profit pricing for registered charities) which keeps our pricing simple and fair. The only additional cost you’d incur is for unavoidable onsite visits, and project work when buying hardware or software. For a personalised quote, please get in touch with our friendly team.
Understandably, some bigger IT issues require physical attention. If you need us on-site, that’s no problem! We have a team of Field Engineers who are always happy to visit you.