Our IT helpdesk is here to support your business when technology develops a mind of its own.
We have provided IT support services in Swindon for over 25 years, including remote IT support, system/network monitoring, cloud services maintenance, manual backup verification, warranty tracking, and software patch management.
Whether you’re struggling with Microsoft 365, forgotten passwords, connectivity issues, data loss, server downtime, email problems or something bigger – our team of IT experts are here to help!
You’re spoilt for choice when it comes to IT support providers in Swindon. Here are just a few reasons why over 350 local businesses trust our managed IT services.
We understand that IT downtime costs your business money, that’s why we work hard to keep our average response and resolution time as low as possible. In 2023, they were just 22 minutes and 67 minutes (respectively).
Doing a great job means a lot to us and we always strive to improve our customer service. We’re proud to share our customer satisfaction results each month, and even prouder that they regularly sit above 99%.
Unlike many IT support providers, we don’t tie customers into lengthy and expensive contracts.
We offer our services on flexible 30-day rolling terms. After all, if we keep our customers happy, why would they want to leave?
Our IT technicians speak in plain English and avoid using complicated jargon. We’ll never leave you feeling confused.
Over our 25-year history, we’ve earned many accreditations, including Microsoft Gold Partner, ESET Gold Partner and Apple Certified Technician status.
Luke, Hazel and Imogen have been exceptionally helpful in setting up 6 new devices for us. They communicated throughout set up and Luke worked hard to get the devices ready for collection an hour before the agreed slot so I could beat the rush hour traffic! Thanks so much team!
Maudie, Nine Feet Tall
Great advice and service as always - special thanks to Joe Timmins and Karl Smillie for all their help, advice and patience!
Jackie Parker, BOA Occupational Health Serviceass
Jamie rectified the issue very quickly and everything is working as it should :) Thank you
Sarah, Emberson
Great service this morning from Austin fixing everything and got me sorted. As always, Systemagic are fantastic to deal with!
Nat, Cowin Global
Charley really went above and beyond with the ticket to try to resolve the issue providing regular updates explaining what they were doing and how they were investigating the request.
Georgie, BNS
Austen was polite, very helpful and got the problem sorted. Great job Systemagic!
Ian, HJ Knee
Luke was great - instantly sorted my issue and gave clear instructions for how to do this myself in the future. Thank you very much.
Kate, Oakensen
Really appreciate your help getting this sorted Adam. All our team appreciate that you explain things to us in simple terms so we can understand what you're doing and don't try and bamboozle us! Also appreciate your quick response. Thank you!
Miranda, Andiamo
Alex gave me a useful explanation and demonstration of how to sync SharePoint locations to the file explorer so I can easily attached files to emails.
Lisa, Norland College
