At Systemagic, we have over 25 years of experience providing business IT support in Frome. We understand that your IT infrastructure is a vital part of your organisation and our team are proud to provide people-focused support to our client base of local businesses.
With one of the fastest response and resolution times in the area, our friendly and knowledgeable helpdesk team are on hand to solve your IT problems quickly. With Microsoft Gold Partner and Apple Certified Technician status, it doesn’t matter if you’re exclusively Windows or Mac, or even a mixture of both – we can provide seamless IT support for all of your devices.
Our IT technicians appreciate that not everyone is an IT expert and make a conscious effort to be sympathetic, speak in simple terms and avoid using ‘technical geek speak’.
Whether your laptop won’t boot, emails won’t sync, you’ve accidentally deleted a file or something much bigger has happened, we’re here to help!
Our remote support agreement includes unlimited remote telephone and email support during business hours.
We constantly monitor key system parameters, including warning signs and errors that may occur – these are automatically rectified.
We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups.
We ensure that your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks.
Our team manually verifies that your backups are successful. If a backup fails, we will notify you and take corrective action.
We verify that your antivirus software is operational and that updates are deployed as soon as they’re available.
We keep an up-to-date list of your warranties and expected refresh dates, so that you always know when investment might be needed.
We ensure that all available verified software patches are applied to your systems to maintain security and stability.
As a local business, you’re spoilt for choice when it comes to IT support providers in Frome. Although IT support companies may look the same from the outside, we’ve been described as ‘geniunely different’. Here are just a few reasons why:
Our average response time is just 25-mins.
We provide IT support on rolling monthly contracts.
We have a 99% customer satisfaction rate.
We don't speak in jargon or 'geek speak'.
We've been carbon neutral since 2016.
We're experts in all things Microsoft.
We're also experts in all things Apple, macOS and iOS.
We've achieved Cyber Essentials and CE+.
We’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos because our clear culture and values are very different to most IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business and we truly believe that our client base of over 400 businesses demonstrates success in providing a valuable and essential IT service.
Excellent patience, investigation skills and ultimately resolution. Thank you for your help.
Ella Hutchings, Vedette Consulting
So detailed, so helpful, so fast and efficient. Can't fault these people - ever!
Sarah, Five Mile Films
Reported issue, issue fixed in a timely manner!
Mark, Smart Integrated Systems
Super quick response time and very helpful! Issue sorted out within 20 minutes of reporting!
Ilna Taylor, Cowin Global
Great help from Adam, fixed the issue and explained how I could look into this myself should it happen again!
Daisy Newsome, Andiamo!
Thank you for checking out the email so promptly and confirming it was a potential phish/scam. All deleted now.
Lisa Walters, Humblebee Films
Louis was very helpful and kept searching for a resolution to our problem until the problem was fully resolved. Thank you for all of your help Louis!
Charlotte Knapper, Bath Spa Dentistry
Jamie was very helpful from the start right through the end of the call.
Norma Fernandes, Goatacre
Adam dealt with my query quickly and efficiently and explained what he had found and how to deal with it and solving the problem for me.
Sam Viner, BWS
