At Systemagic we have over 22 years’ experience providing business IT support in Frome. We understand that your infrastructure is a vital part of your organisation and our team are proud to provide people-focused support to our client base.

A couple of our team live in Frome so we consider ourselves locals, and our offices are just 20 minutes away in Bradford on Avon.   Our services are provided on unique 30-day contract terms and we truly believe this demonstrates our commitment to customer care and passion in delivering quality service.

Our clients tell us we’re genuinely different because:

All our services are offered on rolling 30 day terms rather than long contracts

We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes!

We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship

We have over 22 years’ experience and 99.99% client retention

Our customer focused support means you always talk to a friendly human who talks back in plain English

We’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy in to our “Doing IT Differently” ethos because our clear culture and values are very different to most IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business and we truly believe that our client base of over 400 businesses demonstrates success in providing a valuable and essential IT service.

Have you heard what our clients have to say about working with us? 

We are absolutely delighted with the service and approach from Systemagic, they are true business partners and really value strong relationships. I would recommend their services to other companies either with a demanding project or someone looking for ongoing support.

Jonathan Walker, Managing Director

No.15 Great Pulteney 

I am so glad to have found a local business like ours with the same focused outlook and value for money. We couldn’t be more pleased.

Natasha Owen, Managing Director

Polebarn House Hotel

What our customers say


Excellent service, my query was dealt with quickly and efficiently. I'm a fan of the explanatory approach used, telling me and as a result teaching me a little about the system while setting up my account.

Dominic Hall, Wavefront Systems


Fantastic team and always polite, happy to help and professional. Resolved the issue in no time.

Samantha Modley, Wiltshire Portage


Another incident solved with a collaborative and pragmatic approach - even better, I was able to leave you guys to do it without me! Perfect.

Ben Hawkins, CHC Global

chc global

Super speedy and sorted straight away - great service, thank you!

Pippa Birch, Pipster Solutions


Best IT service ever, thank you

Layne Lambert, Southside


The team are always available to sort out little niggles alongside the technical stuff which is so important. Thanks.

Maggie Russell, Goatacre Manor Care Centre

corsham manor care centre

Absolutely outstanding knowledgeable solutions delivered by a lovely friendly fella!

Clare Power, Nicholas Wylde

nicholas wydle logo

You have such a competent team of people who provide such a great service – thank you!

Catherine Johnstone, CHC Global

chc global

Excellent as always. Your customer services, attitude and “can do approach” are outstanding- thank you again.

Adrian Fletcher, Belay