About us

At Systemagic we have over 22 years of experience providing business IT support in Frome. We understand that your infrastructure is a vital part of your organisation and our team are proud to provide people-focused support to our client base.

A couple of our team live in Frome so we consider ourselves locals, and our offices are just 20 minutes away in Bradford on Avon.

Frome IT support

We understand the important role technology plays in your business. That’s why our friendly and knowledgeable helpdesk team are on hand to solve your IT problems quickly. With Microsoft Gold Partner and Apple Certified Technician status, it doesn’t matter if you’re exclusively Windows or Mac, or even a mixture of both – we can provide seamless IT support for all of your devices.

Our IT technicians appreciate that not everyone is an IT expert and make a conscious effort to be sympathetic, speak in simple terms and avoid using ‘technical geek speak’.

Whether your laptop won’t boot, emails won’t sync, you’ve accidentally deleted a file or something much bigger has happened, we’re here to help!

How are we different?

As a local business, you’re spoilt for choice when it comes to IT support providers in Frome. Although IT support companies may look the same from the outside, we’ve been described as ‘geniunely different’. Here are just a few reasons why:

We Won't Keep
You Waiting

Our average response time is just 25-mins.

You Won't Be
Tied Down

We provide IT support on rolling monthly contracts.

You'll Be
Taken Care Of

We have a 99% customer satisfaction rate.

We Won't Confuse

We don't speak in jargon or 'geek speak'.

We Don't
Cost The Earth

We've been carbon neutral since 2016.

Microsoft Gold
Partner Status

We're experts in all things Microsoft.

Certified Apple

We're also experts in all things Apple, macOS and iOS.

Cyber Essentials

We've achieved Cyber Essentials and CE+.

We’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos because our clear culture and values are very different to most IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business and we truly believe that our client base of over 400 businesses demonstrates success in providing a valuable and essential IT service.

Trusted by businesses in Frome since 1999

What our customers say


Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals


As always, Rhys was very knowledgeable and solved my issue speedily.

Natasha Castellano, Berwick Lodge


Adam has gone above & beyond on this query & been very proactive about management of the situation going forward. - Thank you

Angela Chapman, Bath Cats and Dogs Home


Friendly, prompt and efficient service as usual! Thank you

Jackey Bell, BWS Standfast


Jamie went to great efforts to solve a particularly frustrating problem and sorted it! Thanks so much

Clare Hutton , Norland College


Will was helpful, quick and efficient and sorted my problem out in no time. A pleasure to deal with, thank you

Jacqui Anslow, Sureset


I find the team there are always helpful and knowledgeable. I am confident in their ability to solve the issues we come up against.

Ella Hutchings, Vedette Consulting

Vedette Consulting Logo

I’ve really never felt more supported from any IT company. You’ve really raised the bar and I'll be absolutely sure to recommend you to anyone I work with who needs their infrastructure sorted right out! You’re all Superstars!

Catherine Chapman, True To Nature

true to nature

Excellent service, my query was dealt with quickly and efficiently. I'm a fan of the explanatory approach used, telling me and as a result teaching me a little about the system while setting up my account.

Dominic Hall, Wavefront Systems

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