PROVIDING RISK FREE NO LONG TERM CONTRACTS TO CLIENTS IN FROME

About us

At Systemagic we have over 22 years of experience providing business IT support in Frome. We understand that your infrastructure is a vital part of your organisation and our team are proud to provide people-focused support to our client base.

A couple of our team live in Frome so we consider ourselves locals, and our offices are just 20 minutes away in Bradford on Avon.

Frome IT support

We understand the important role technology plays in your business. That’s why our friendly and knowledgeable helpdesk team are on hand to solve your IT problems quickly. With Microsoft Gold Partner and Apple Certified Technician status, it doesn’t matter if you’re exclusively Windows or Mac, or even a mixture of both – we can provide seamless IT support for all of your devices.

Our IT technicians appreciate that not everyone is an IT expert and make a conscious effort to be sympathetic, speak in simple terms and avoid using ‘technical geek speak’.

Whether your laptop won’t boot, emails won’t sync, you’ve accidentally deleted a file or something much bigger has happened, we’re here to help!

How are we different?

As a local business, you’re spoilt for choice when it comes to IT support providers in Frome. Although IT support companies may look the same from the outside, we’ve been described as ‘geniunely different’. Here are just a few reasons why:

We Won't Keep
You Waiting

Our average response time is just 25-mins.

You Won't Be
Tied Down

We provide IT support on rolling monthly contracts.

You'll Be
Taken Care Of

We have a 99% customer satisfaction rate.

We Won't Confuse
You

We don't speak in jargon or 'geek speak'.

We Don't
Cost The Earth

We've been carbon neutral since 2016.

Microsoft Gold
Partner Status

We're experts in all things Microsoft.

Certified Apple
Specialists

We're also experts in all things Apple, macOS and iOS.

Cyber Essentials
Certified

We've achieved Cyber Essentials and CE+.

We’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos because our clear culture and values are very different to most IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business and we truly believe that our client base of over 400 businesses demonstrates success in providing a valuable and essential IT service.

Trusted by businesses in Frome since 1999

What our customers say

quote

Spoke to Adam about two issues and he resolved both efficiently and was thorough in checking all sorted. I'm new, and it was only my second day so this was really helpful!

Lucia Sheppard, BOA Town Council

quote

Simple non technical explanation and example given - very helpful thank you :)

Rachel Hill, Southside

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Sam was very helpful and fixed the issue we were experiencing quickly, and provided thorough feedback about what had been done.

Darren Coleman, On Group

quote

Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.

Angela Chapman, Bath Cats & Dogs Home

quote

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

quote

Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

quote

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

quote

Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Bath Cats and Dogs Home Logo
quote

Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

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