No Long Term Contracts | Award-Winning Customer Service | Fast Average Response and Resolution Times

Supporting Businesses in Chippenham

Based in Bradford on Avon, we’re only a short drive from Chippenham, where we are proud to support around 20 local businesses, including SaxonCare, Euridge Manor, BGS Healthcare and Fast Track Solutions.

A handful of our friendly team live in the town, including client-favourite Field Tech, Will.

As your local IT support provider, we can offer a variety of services, including:

  • Business IT Support
  • Cloud Computing
  • Business Connectivity
  • Cybersecurity Services

 

What’s Included in our IT Support Package?

Unlimited Helpdesk Support

Our remote support agreement includes unlimited telephone and remote support within normal business hours. Additionally, our highly skilled technicians are readily available to assist you with any technical issues you may encounter during our agreed-upon service period.

System & Network Monitoring

We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified. In the event of critical warnings or errors that cannot be automatically rectified, our dedicated team promptly investigates and takes proactive measures to ensure minimal downtime and maximum system stability.

Cloud Services Maintenance

We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups. Our comprehensive monitoring and maintenance services extend to your cloud infrastructure, encompassing regular checks and updates for Microsoft 365 applications, as well as diligent backup management, to safeguard your crucial data.

Ongoing System Maintenance

We ensure that your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks, including optimising database performance, cleaning up temporary files, and fine-tuning system configurations.

Manual Backup Verification

Our team manually verifies that your backups are successful. In the rare event of backup failure, we will swiftly notify you and take immediate corrective action.

Manual Antivirus Verification

We verify that your antivirus software is operational and that updates are deployed as soon as they’re available. This proactive approach safeguards your systems against emerging threats and enhances the overall protection of your digital assets.

Proactive Service Notifications

We keep an eye on local and national issues that might affect your business and proactively alert you (i.e. BT lines go down). With our proactive approach, we’ll quickly alert you of any potential issues, allowing you to take necessary precautions and minimise any potential downtime.

Warranty Tracking & Management

To help you with budgeting and future planning, we keep an up-to-date list of your warranties and expected refresh dates so that you always know when investment might be needed. As a result, we can provide you with timely notifications and reminders as to when your devices may need to be upgraded or replaced.

Software Patch Management

As part of our commitment to maintaining the security and stability of your systems, we apply all verified software patches that become available. By regularly updating your software with the latest patches, we help mitigate potential vulnerabilities and ensure that your systems remain protected against emerging threats, while also enhancing overall performance and stability.

Why Choose Systemagic for IT Support?

As a Chippenham-based business, you’re spoilt for choice when it comes to local IT support. However, our customers describe us as ‘completely different’ to other IT firms. Here are just a few reasons why:

We Won't Keep
You Waiting

Our average response time is just 25-mins.

You Won't Be
Tied Down

We provide IT support on rolling monthly contracts.

You'll Be
Taken Care Of

We have a 99% customer satisfaction rate.

We Won't Confuse
You

We don't speak in jargon or 'geek speak'.

We Don't
Cost The Earth

We've been carbon neutral since 2016.

Microsoft Gold
Partner Status

We're experts in all things Microsoft.

Certified Apple
Specialists

We're also experts in all things Apple, macOS and iOS.

Cyber Essentials
Certified

We've achieved Cyber Essentials and CE+.

What our customers say

quote

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren, On Group

quote

Thank you for your swift and helpful response.

Chloe Robine-Durnell, Southside Family Project

quote

As always Adam was super thorough and went above and beyond providing lots of technical info about an issue that must have taken a fair bit of time to collate. I very much appreciated that he took the time to explain where the issue was occurring and how it was resolved. Adam is a massive credit to Systemagic!

Darren Coleman, On Group

quote

Adam's attention to detail to ensure customer satisfaction is 100%

Angela Chapman, Bath Cats and Dogs Home

Bath Cats and Dogs Home Logo
quote

Your prompt and efficient help was very reassuring in a busy day. Thankyou. Great service!'

Louisa Oldfield , Bath Festivals

quote

As always, Rhys was very knowledgeable and solved my issue speedily.

Natasha Castellano, Berwick Lodge

quote

Adam has gone above & beyond on this query & been very proactive about management of the situation going forward. - Thank you

Angela Chapman, Bath Cats and Dogs Home

quote

Friendly, prompt and efficient service as usual! Thank you

Jackey Bell, BWS Standfast

quote

Jamie went to great efforts to solve a particularly frustrating problem and sorted it! Thanks so much

Clare Hutton , Norland College

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