Based in Bradford on Avon, we’re only a short drive from Chippenham, where we are proud to support around 20 local businesses, including SaxonCare, Euridge Manor, BGS Healthcare and Fast Track Solutions.
A handful of our friendly team live in the town, including client-favourite Field Tech, Will.
As your local IT support provider, we can offer a variety of services, including:
Our remote support agreement includes unlimited telephone and remote support within normal business hours. Additionally, our highly skilled technicians are readily available to assist you with any technical issues you may encounter during our agreed-upon service period.
We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified. In the event of critical warnings or errors that cannot be automatically rectified, our dedicated team promptly investigates and takes proactive measures to ensure minimal downtime and maximum system stability.
We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups. Our comprehensive monitoring and maintenance services extend to your cloud infrastructure, encompassing regular checks and updates for Microsoft 365 applications, as well as diligent backup management, to safeguard your crucial data.
We ensure that your system’s performance is optimised by carrying out regular maintenance and housekeeping tasks, including optimising database performance, cleaning up temporary files, and fine-tuning system configurations.
Our team manually verifies that your backups are successful. In the rare event of backup failure, we will swiftly notify you and take immediate corrective action.
We verify that your antivirus software is operational and that updates are deployed as soon as they’re available. This proactive approach safeguards your systems against emerging threats and enhances the overall protection of your digital assets.
We keep an eye on local and national issues that might affect your business and proactively alert you (i.e. BT lines go down). With our proactive approach, we’ll quickly alert you of any potential issues, allowing you to take necessary precautions and minimise any potential downtime.
To help you with budgeting and future planning, we keep an up-to-date list of your warranties and expected refresh dates so that you always know when investment might be needed. As a result, we can provide you with timely notifications and reminders as to when your devices may need to be upgraded or replaced.
As part of our commitment to maintaining the security and stability of your systems, we apply all verified software patches that become available. By regularly updating your software with the latest patches, we help mitigate potential vulnerabilities and ensure that your systems remain protected against emerging threats, while also enhancing overall performance and stability.
As a Chippenham-based business, you’re spoilt for choice when it comes to local IT support. However, our customers describe us as ‘completely different’ to other IT firms. Here are just a few reasons why:
Our average response time is just 25-mins.
We provide IT support on rolling monthly contracts.
We have a 99% customer satisfaction rate.
We don't speak in jargon or 'geek speak'.
We've been carbon neutral since 2016.
We're experts in all things Microsoft.
We're also experts in all things Apple, macOS and iOS.
We've achieved Cyber Essentials and CE+.
Luke, Hazel and Imogen have been exceptionally helpful in setting up 6 new devices for us. They communicated throughout set up and Luke worked hard to get the devices ready for collection an hour before the agreed slot so I could beat the rush hour traffic! Thanks so much team!
Maudie, Nine Feet Tall
Great advice and service as always - special thanks to Joe Timmins and Karl Smillie for all their help, advice and patience!
Jackie Parker, BOA Occupational Health Serviceass
Jamie rectified the issue very quickly and everything is working as it should :) Thank you
Sarah, Emberson
Great service this morning from Austin fixing everything and got me sorted. As always, Systemagic are fantastic to deal with!
Nat, Cowin Global
Charley really went above and beyond with the ticket to try to resolve the issue providing regular updates explaining what they were doing and how they were investigating the request.
Georgie, BNS
Austen was polite, very helpful and got the problem sorted. Great job Systemagic!
Ian, HJ Knee
Luke was great - instantly sorted my issue and gave clear instructions for how to do this myself in the future. Thank you very much.
Kate, Oakensen
Really appreciate your help getting this sorted Adam. All our team appreciate that you explain things to us in simple terms so we can understand what you're doing and don't try and bamboozle us! Also appreciate your quick response. Thank you!
Miranda, Andiamo
Alex gave me a useful explanation and demonstration of how to sync SharePoint locations to the file explorer so I can easily attached files to emails.
Lisa, Norland College
