Today marks International Women’s Day so it’s rather fitting we spoke to our female team about how they challenge the stereotype to be women in tech. All our girls all had so much to say we had to put it into two blogs. Here’s part two!
I check that all customer backups are running and working properly as well as checking that servers are getting any updates they need and are running as they should be. It’s amazing what a human pair of eyes finds compared to automated systems. I also do the basic set up of new laptops/PCs for clients. Alongside this I carry out business admin tasks as well as taking parcels to the post office and on occasion delivering direct to the client!
When I was in sixth form I wanted to be a lawyer and even went to Uni to pursue it but realised that wasn’t the right career path for me. I enjoyed the technology side of my previous job and really enjoy my current role.
I have learnt so much from the team while doing the backup and server checks which has led to me holding the title of most tickets closed in 1 day.
With schools being closed during lockdowns I haven’t had much spare time, but in between home schooling and working I like to bake. I used to only like doing cakes and cupcakes but have been trying out new recipes over the last year and found a few good cookie recipes as well. Sometimes my daughter joins in as she likes to bake as well.
If it’s something you want to do then just go for it. Tech companies are no longer all-male and the environment isn’t as nerdy as people assume!
My main role involves resolving tickets that enter the helpdesk, answering the phone calls that come in and providing great customer service to out clients.
Not always, but I have always had a flare for IT and once I got into this role I haven’t looked back.
My proudest achievement to date is definitely passing my exams, I’ve never been fond of exams (I don’t think anyone is) however passing the first 2 was a huge sense of achievement for me!
In the last 9 months we have gone from having no pets to having two whippets, 99% of my spare time is spent either running around after them or walking (more like running) them.
The tech industry is great and I wouldn’t change it, its constantly developing and there are so many different routes to go down. However, being a young female working in a male dominated industry can be difficult at times so my advice would be to just prepare yourself for this.
If you have a passion for customer service and an interest in technology then a career in IT might be for you. Talk to us today about our current vacancies at Systemagic. We’d love to hear from you.