How to Prepare Your Mac Before Returning It


Before sending your Mac back to us, you will need to deactivate a few settings, including your Apple ID.

This guide will show you everything you need to do.

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Step 1 – System Preferences

Start by clicking on the magnifying glass in the top right-hand corner of your Mac. A pop-up box will appear.

Type in ‘System Preferences’ and click enter.

System Preferences on Mac

Step 2 – Find my Mac

Now we need to deactivate ‘Find my Mac’.

To do this, head to ‘Apple ID’, click ‘iCloud’, scroll down to ‘Find my Mac’ and click ‘Options’.

Next, click ‘Turn Off’ and enter your Apple ID password if prompted.

Step 3 – Signing Out

Click on the ‘Overview’ tab and then ‘Sign Out’ at the bottom-left of the screen.

If you have signed out successfully, you will see a pop-up box prompting you to sign-in with an Apple ID and your device is ready to be sent back.

In Doubt? Give Us a Shout!

If you’re one of our lovely clients and you’re experiencing any problems deactivating your Apple ID and Find My Mac, don’t fret!

Pop one of our friendly techs an email at or give us a call on 01225 426800 where we’ll be happy to help.

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Are you a looking for IT Support for your business?

Get in touch via our Contact form or call us on 01225 426 800