27 years of doing IT differently
From a small start in 1999 to an award-winning, internationally-recognised managed IT service provider, here are some of the moments that have shaped Systemagic.
Systemagic is incorporated by Mike & Alex Wood, offering both business IT support and website design to small businesses.
We move to our first offices on Windsor Bridge in Bath.
James Eades joins as an IT Technician.
We install our first ADSL broadband for a client and Chris Sweet joins as an IT Technician.
We take on our first (of soon-to-be many) apprentices and we move to bigger offices! This time to Entry Hill in Bath.
We become an official ESET Bronze Partner.
We achieve Microsoft Silver Partner status.
James Eades becomes a director of Systemagic and is included in the IoD ‘Young Director of the Year’ Awards.
James Eades takes over as Managing Director, starting a new era for Systemagic.
We sell our website design and development division, ‘Created in Bath’ to focus solely on IT.
We became an official Microsoft 365 Partner and began selling VoIP.
We move to Waterhouse in Bath, achieve a £500,000 turnover and we win our first ever award – Micro Employer of the Year.
Chris is promoted to Technical Director, we win ‘Small Employer of the Year’ and we attract investment from a new non-exec Chairman to work with us over the next few years of growth.
James is included on the prestigious ’42 Under 42′ entrepreneurs’ list and we launch our new branding #DoingITDifferently.
We moved to our current office in Bradford on Avon, won 3 big awards and became an ESET Silver Partner.
We start the year by winning ‘SME of the Year’ at the South West Business Awards, achieve a £1m turnover, are included in Microsoft’s ‘Inbound Marketing Excellence Award’ list and Business Leader’s ’32 South West Businesses Shaping The Future’, and win ‘Technology & Innovation Award’ at the BOA Business Awards.
James is runner-up in the ‘Male Entrepreneur of the Year’ category of the South West Business Awards and we’re included in the ‘Top 32 South West Tech Businesses’ by Go:Tech and the ‘South West Tech 101’ list by Business Cloud. We also celebrate 20 years in business and Fiona joins us as Customer Experience Manager.
In 2020, after continued growth, we expanded into our full office building. We all know what else happened in 2020!
We achieve Microsoft Gold Partner status!
In 2022, we achieved a £2.5m turnover (56% growth), Fiona is promoted to Operations Director, James wins ‘Male Entrepreneur of the Year’ at the Great British Business Awards and we win the ‘Customer Experience Champion’ at the Inspire Business Awards.
In 2023, we closed a record-breaking number of tickets and achieved our fastest average response and resolution time in 25 years. We were also certified as a Great Place to Work!
Systemagic celebrates its 25th birthday – a monumental achievement for any small-medium business. We also won SuperOps’ ‘Customer Champion’ award.
Continuous improvement
We ranked 11th in the UK in the prestigious MSP501 list