As your trusted IT partner, we’re here to help you when your computer system develop a mind of its own. Our friendly IT Technicians are available to help, no matter how big or small the issue. Through our knowledge, experience and growing resource centre, we can help you get more from technology, introduce tools and procedures to help streamline your business practices.
There are a lot of IT support providers in the area, so why choose us?
We’re proud of our industry-leading average response and resolution times. Last year, we averaged a 22 minute response and 67 minute resolution time against a whopping 52,000 tickets!
Making our customers happy is important to us and we love to know that we’re doing a good job. All of our technicians are customer service-trained and we regularly measure CSAT rate (99.3% in 2023).
Unlike other IT providers, we don’t lock our customers into expensive long-term contracts. We offer our services on rolling, 30-day terms – we prefer that our customers want to work with us, rather than be forced to.
Want to learn more about how we’re Doing IT Differently?
"Adam was excellent at helping diagnose the problem, he went through step-by-step to diagnose the problem and was very patient on the phone."
, On Field Research
"Charley has been a great support in sorting out everything we have needed to smoothly onboard Louisa. Feedback from Louisa has been great so fab experience and thank you."
, Carescribe
"Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes."
Gena, Bath Box Office
Always a pleasure to deal with the team at Systemagic, Alex was very efficient.
Emma, Anglo Welsh
Adam was excellent, as he always is. Really appreciate the thorough explanations of what was done, tried, etc.
Darren Coleman, On Group
Austen and Gabriel were extremely helpful! Always nice to be able to pick up the phone and get things resolved within minutes.
Gena, Bath Box Office
As always, the procedure and responses were timely, well written, friendly and helpful. So this is a rating for that, not just that you solved the problem - which you did. It felt like having a helpful colleague in the room to make sure requirements were understood. Thank you.
Chris Moore, Pound Arts Trust
Always a quick response, even to the most silly of questions. Thank you!
The Dental Implant Clinic,
Luke, Hazel and Imogen have been exceptionally helpful in setting up 6 new devices for us. They communicated throughout set up and Luke worked hard to get the devices ready for collection an hour before the agreed slot so I could beat the rush hour traffic! Thanks so much team!
Maudie, Nine Feet Tall
