As your trusted IT partner, we’re here to help you when your computer system develop a mind of its own. Our friendly IT Technicians are available to help, no matter how big or small the issue. Through our knowledge, experience and growing resource centre, we can help you get more from technology, introduce tools and procedures to help streamline your business practices.
There are a lot of IT support providers in the area, so why choose us?
We’re proud of our industry-leading average response and resolution times. Last year, we averaged a 22 minute response and 67 minute resolution time against a whopping 52,000 tickets!
Making our customers happy is important to us and we love to know that we’re doing a good job. All of our technicians are customer service-trained and we regularly measure CSAT rate (99.3% in 2023).
Unlike other IT providers, we don’t lock our customers into expensive long-term contracts. We offer our services on rolling, 30-day terms – we prefer that our customers want to work with us, rather than be forced to.
Want to learn more about how we’re Doing IT Differently?
Excellent patience, investigation skills and ultimately resolution. Thank you for your help.
Ella Hutchings, Vedette Consulting
So detailed, so helpful, so fast and efficient. Can't fault these people - ever!
Sarah, Five Mile Films
Reported issue, issue fixed in a timely manner!
Mark, Smart Integrated Systems
Super quick response time and very helpful! Issue sorted out within 20 minutes of reporting!
Ilna Taylor, Cowin Global
Great help from Adam, fixed the issue and explained how I could look into this myself should it happen again!
Daisy Newsome, Andiamo!
Thank you for checking out the email so promptly and confirming it was a potential phish/scam. All deleted now.
Lisa Walters, Humblebee Films
Louis was very helpful and kept searching for a resolution to our problem until the problem was fully resolved. Thank you for all of your help Louis!
Charlotte Knapper, Bath Spa Dentistry
Jamie was very helpful from the start right through the end of the call.
Norma Fernandes, Goatacre
Adam dealt with my query quickly and efficiently and explained what he had found and how to deal with it and solving the problem for me.
Sam Viner, BWS
