As your trusted IT partner, we’re here to help you when your computer system develop a mind of its own. Our friendly IT Technicians are available to help, no matter how big or small the issue. Through our knowledge, experience and growing resource centre, we can help you get more from technology, introduce tools and procedures to help streamline your business practices.
There are a lot of IT support providers in the area, so why choose us?
We’re proud of our industry-leading average response and resolution times. Last year, we averaged a 22 minute response and 67 minute resolution time against a whopping 52,000 tickets!
Making our customers happy is important to us and we love to know that we’re doing a good job. All of our technicians are customer service-trained and we regularly measure CSAT rate (99.3% in 2023).
Unlike other IT providers, we don’t lock our customers into expensive long-term contracts. We offer our services on rolling, 30-day terms – we prefer that our customers want to work with us, rather than be forced to.
Want to learn more about how we’re Doing IT Differently?
Alex gave me a useful explanation and demonstration of how to sync SharePoint locations to the file explorer so I can easily attached files to emails.
Lisa, Norland College
Jamie was very helpful and quick to solve our IT issue. It's very useful to be able to deal with the same person from start to finish.
Lorna, Eyedot (Europe) Ltd
Adam always displays patience together with a full explanation of resolution. Thank you also for providing top tips on folder management , so thoughtful.
Angela, Bath Cats and Dogs Home
Charley was absolutely amazing with super quick help resetting my password and making sure I could access my accounts again. Thank you for being friendly and professional.
Modo25,
My phone call was answered quickly. Sam accessed my laptop and sorted out the authentication issue for me - all within the hour! Thank you.
Maria, Emberson Group
Thank you Charley and Joe for a super duper service as always, thanks for making sure we continue to tick along!
Jackie, BOA Occupational Health
Fantastic service as always. Never anything less than superb!
Emily, Five Mile Films
Luke was professional, friendly, and knowledgeable resolving all of my issues. My laptop is now working efficiently. Great service, and glad to have you guys on board supporting our team.
Angela, SuDSPlanter
Alex has been amazing, he is so patient with our thousands of issues and questions. We cannot recommend him enough. Thank you Alex!
Carmelia, Homewood Park
