# Systemagic > Doing IT Differently ## Pages - [Charity IT Support](https://systemagic.co.uk/charity-it-support/): Do These Challenges Sound Familiar? Limited budgets, rising expectations Making every penny count is second nature, but trying to keep... - [Managed Service Provider](https://systemagic.co.uk/managed-service-provider/): Our Managed IT Services As your Managed Service Provider, we deliver flexible, cost-effective solutions designed to keep your business secure,... - [Treating Our Team With Respect](https://systemagic.co.uk/treating-our-team-with-respect/) - [Remote Support Session](https://systemagic.co.uk/remote-support-session/): Click the button below and follow the on-screen instructions to start your remote support session. - [Systemagic Switching Service](https://systemagic.co.uk/switching-it-provider-systemagic-switching-service/): How Our IT Switching Process Works Initial Liaison We start by liaising with your current IT supplier to gather access... - [2024 Wrapped](https://systemagic.co.uk/2024-wrapped/) - [IT Support in Bradford on Avon](https://systemagic.co.uk/it-support-in-bradford-on-avon/): What Do We Do? As your trusted IT partner, we’re here to help you when your computer system develop a... - [Systemagic Shorts](https://systemagic.co.uk/systemagic-shorts/) - [Systemagic Game](https://systemagic.co.uk/systemagic-game/) - [Systemagic 25](https://systemagic.co.uk/systemagic-25/): Test Your Technology Knowledge A LOT has happened in the last 25 years, but how much can you remember? Test... - [Our History](https://systemagic.co.uk/our-history/): Our journey 27 years of doing IT differently From a small start in 1999 to an award-winning, internationally-recognised managed IT... - [Free Consultation](https://systemagic.co.uk/lets-talk/) - [Business IT Support](https://systemagic.co.uk/business-it-support-ppc/): What’s Included? Meet Some of our Team - [Download Finding The Right IT Provider Scorecard](https://systemagic.co.uk/download-finding-the-right-it-provider-scorecard/) - [Referral Scheme](https://systemagic.co.uk/referral-scheme/) - [Enabling 2FA Within Microsoft 365](https://systemagic.co.uk/enabling-2fa-within-microsoft-365/) - [Microsoft 365 Server Status](https://systemagic.co.uk/microsoft-365-server-status/): Latest Service Information from Microsoft Please wait whilst updates load below. Tweets by MSFT365Status - [Quick Quote](https://systemagic.co.uk/quick-quote/) - [IT Support in Wiltshire](https://systemagic.co.uk/it-support-in-wiltshire-2/): How Can We Help You? gg gnhrsnhs Doing IT Differently IT companies can be very similar from the outside, but... - [Systemagic History](https://systemagic.co.uk/systemagic-history/) - [Let's Chat About Your Apple Devices](https://systemagic.co.uk/lets-chat-apple/): Are you looking for Apple IT support? Our friendly team of Apple Certified Technicians are here to help! Systemagic Customer?... - [What Is A Phishing Scam?](https://systemagic.co.uk/what-is-a-phishing-scam/): Whether you think your business is too small or too big to be a target, don’t be fooled... Phishing scams... - [Let's Chat](https://systemagic.co.uk/lets-chat/): Thank you for taking the time to learn about us! We’d love to hear more about you and your business’... - [Our Pricing](https://systemagic.co.uk/pricing/) - [IT Support for Marketing Agencies](https://systemagic.co.uk/it-support-for-marketing-agencies/): Why Do Marketing Agencies Choose Us? We’re delighted to support many marketing, design and media agencies across the UK with... - [Downtime Calculator](https://systemagic.co.uk/downtime-calculator/) - [Hardware Procurement](https://systemagic.co.uk/hardware-procurement/): If you need to purchase or are considering switching to Apple products, we can provide Apple Business & Education discounts,... - [Sustainability](https://systemagic.co.uk/carbonneutralstrategy/): Our Carbon Reduction Strategy We recognise the role that technology and IT play in climate change and through our dedication... - [Cyber Security](https://systemagic.co.uk/cyber-security/): Why Do You Need Cybersecurity? As cyber security threats continue to rise and more organisations are required to demonstrate PCI... - [Cloud Migration](https://systemagic.co.uk/cloud-migration/): Our team has performed hundreds of migrations from on-premise servers and legacy systems to “the cloud”. We’ve also been helicoptered... - [Education](https://systemagic.co.uk/it-support-for-your-school-from-systemagic/): As technology continues to play an ever-growing role in education, it is more important than ever to use technology to... - [IT Support for Estate Agents](https://systemagic.co.uk/property/): With property sales going through the roof, we understand how competitive the property market is. Customer experience and making a... - [IT Support for Construction](https://systemagic.co.uk/construction/): Whether you’re in the office or out on site, our expert team are trained in cloud technologies such as Microsoft... - [IT Support For Film Production Companies](https://systemagic.co.uk/it-support-for-the-film-video-and-tv-production-sector/): IT Services for TV & Film Production We understand the fast-paced environment of production companies and the technology required to... - [Retail](https://systemagic.co.uk/retail/): With sales in both high street and online retail at its most competitive, we understand that customer experience is more... - [IT Support for Hospitality](https://systemagic.co.uk/hospitality-it-support/): Systemagic has a long history of providing IT Services for hospitality working with some of the west-country’s finest independent hotels... - [10 Ways We Do IT Differently](https://systemagic.co.uk/10-ways-we-do-it-differently/): 1. 25+ Years in Business We’ve been supporting businesses for over 25 years. This means we’re familiar with many industry-specific... - [ESG](https://systemagic.co.uk/our-corporate-social-responsibility/): Mental Health Mondays Every Monday our Mental Health First Aider, Fiona, leads a whole-company session where we discuss everything from... - [Careers and Culture](https://systemagic.co.uk/careers-and-culture/): Our Culture We’re firm believers that ‘teamwork makes the dream work’ and that nobody in the team should be left... - [Apprenticeship Scheme](https://systemagic.co.uk/about-us/apprenticeship-scheme/): A Day In The Life of a Systemagic Apprentice Why Choose a Career in IT? The IT sector is a... - [Guides](https://systemagic.co.uk/our-guides/) - [Resources](https://systemagic.co.uk/resources/) - [Testimonials](https://systemagic.co.uk/client-testimonials/) - [(Landing Page- IT Support Provider) People-focused IT Support | No long term contracts | Doing IT Differently](https://systemagic.co.uk/it-support-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/): DOING IT DIFFERENTLY – PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have... - [(Landing Page- Managed IT Service Provider) People-focused IT Support | No long term contracts | Doing IT Differently](https://systemagic.co.uk/managed-it-service-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/): DOING IT DIFFERENTLY – PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have... - [(Landing Page- IT Service Provider) People-focused IT Support | No long term contracts | Doing IT Differently](https://systemagic.co.uk/it-service-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/): DOING IT DIFFERENTLY – PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have... - [(Landing Page- IT Provider) People-focused IT Support | No long term contracts | Doing IT Differently](https://systemagic.co.uk/it-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/): DOING IT DIFFERENTLY – PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have... - [National Apprenticeship Week 2021](https://systemagic.co.uk/national-apprenticeship-week-2021/): In line of National Apprenticeship Week 2021, we spoke to our Apprentice’s past and present to find out what they... - [IT support in Cirencester | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-cirencester-systemagic-doing-it-differently/): At Systemagic we’ve been providing people-focussed IT support in Cirencester and surrounding areas since 1999. We’re extremely proud to offer... - [IT support in Newport | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-newport-systemagic-doing-it-differently/): Systemagic offer IT Support in Newport for small and medium size businesses. At Systemagic we provide IT Support, Cloud and... - [IT support in Chepstow | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-chepstow-systemagic-doing-it-differently/): At Systemagic we’re proud to be supporting customers today who signed up to our services over twenty two years ago!... - [IT support in Tewkesbury | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-tewkesbury-systemagic-doing-it-differently/): Systemagic offer Cloud solutions, Connectivity services and IT support in Tewkesbury since 1999. Our experienced team are trained in delivering... - [IT support in Paulton | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-paulton-systemagic-doing-it-differently/): As an award-winning IT provider we’ve been delivering customer focused IT support in Paulton since 1999. Our experienced, people-focused team... - [IT support in Shepton Mallet | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-shepton-mallet-systemagic-doing-it-differently/): With over 350 customers across the South West Systemagic provide people-focused IT support in Shepton Mallet and surrounding areas to... - [IT support in Midsomer Norton | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-midsomer-norton-systemagic-doing-it-differently/): As an experienced IT company we pride ourselves on delivering the best IT Support in Midsomer Norton to small and... - [IT Support in Glastonbury](https://systemagic.co.uk/it-support-in-glastonbury-systemagic-doing-it-differently/): Business IT Support in Glastonbury At Systemagic, our award-winning team take time to understand your individual business requirements. We then... - [IT support in Street | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-street-systemagic-doing-it-differently/): At Systemagic we have over 22 years experience providing Cloud solutions, Internet services and business IT support in Street and... - [Working From Home: Your Complete Guide](https://systemagic.co.uk/your-complete-guide-to-working-from-home/): In the past month we have seen a seismic shift in our regular office environment as the Coronavirus makes working... - [Your complete guide to spotting suspect emails](https://systemagic.co.uk/spotting-suspect-email/): In the world of emails, the best filter isn’t some fancy new system, it’s you! We’ve created a guide on... - [IT Support in Westbury](https://systemagic.co.uk/it-support-in-westbury/): As an experienced IT company we’ve been providing customer focussed IT support in Westbury to businesses for over 22 years.... - [IT Support in Chippenham](https://systemagic.co.uk/it-support-in-chippenham/): Supporting Businesses in Chippenham Based in Bradford on Avon, we’re only a short drive from Chippenham, where we are proud... - [IT support in Amesbury | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-amesbury-2/): We’ve been providing IT support in Amesbury for over 22 years and we’re proud that our services are offered on... - [IT support in Marlborough | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-marlborough/): With over 350 customers across the South West we’ve been providing IT Support in Marlborough and surrounding areas for over... - [IT Support in Malmesbury](https://systemagic.co.uk/it-support-in-malmesbury/): We’ve been providing valuable and essential IT support in Malmesbury to businesses since 1999. As people focused IT company we take... - [IT Support in Devizes](https://systemagic.co.uk/it-support-in-devizes-systemagic-doing-it-differently/): About Systemagic We have delivered customer-focused IT support, cloud solutions and internet services to businesses in Devizes for over 25... - [Fully Managed IT Support In Bath](https://systemagic.co.uk/it-support-in-bath-sytemagic-doing-it-differently/): Trusted Business IT Support & Services In Bath Since 1999, we have delivered fast, friendly and reliable IT support services... - [IT support in Wincanton | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-wincanton/): We’ve been providing a valuable and essential IT support in Wincanton to small and medium size businesses for over 22... - [IT Support in Frome](https://systemagic.co.uk/it-support-in-frome/): Why Local Businesses in Frome Trust Us IT Support for Frome Businesses We work with a wide range of businesses... - [IT support in Calne | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-calne/): At Systemagic, we are a customer focused Cloud, Internet and IT provider with a team of friendly technicians. We provide... - [Business IT Support in Corsham](https://systemagic.co.uk/it-support-in-corsham/): Trusted Business IT Support & Services In Corsham Whether your team is based in a historic building on the High... - [IT support in Wells | Systemagic | Doing IT Differently](https://systemagic.co.uk/it-support-in-wells/): Our award-winning team have been offering Cloud, Connectivity and IT support in Wells and Somerset for over 22 years. Our... - [IT Support in Swindon](https://systemagic.co.uk/it-support-in-swindon/): What Do We Do? Our IT helpdesk is here to support your business when technology develops a mind of its... - [IT Support in Warminster](https://systemagic.co.uk/it-support-in-warminster/): A Customer-Focused Approach to IT Support Our approach centres on understanding your business needs and providing practical, effective IT support.... - [IT Support in Trowbridge](https://systemagic.co.uk/it-support-in-trowbridge/): Managed IT Services in Trowbridge We’re proud to support a variety of businesses in Trowbridge, including recruitment agencies, cleaning companies,... - [IT Support in Yate](https://systemagic.co.uk/it-support-in-yate/): We are proud that our award-winning team has been providing IT Support in Yate and across the South West for... - [IT Support in Keynsham](https://systemagic.co.uk/it-support-in-keynsham/): With over 400 customers across the South West we’ve been providing customer focussed IT support in Keynsham since 1999. Our... - [Business IT Support in Melksham](https://systemagic.co.uk/it-support-in-melksham/): Trusted Business IT Support & Services In Melksham Since 1999, we have delivered fast, friendly, and reliable IT support services... - [IT Support in Somerset](https://systemagic.co.uk/it-support-in-somerset/): Cloud solutions, Connectivity services & IT support in Somerset for businesses. We’re proud to have supported businesses in the South... - [IT Support in Wiltshire](https://systemagic.co.uk/it-support-in-wiltshire/): As an experienced IT company we pride ourselves on our people-focused approach with flexible and risk free 30 day terms.... - [Looking to Change IT Company?](https://systemagic.co.uk/scared-to-move-it-service-provider/): Why Is It Easy to Change IT Provider to Systemagic? Having been around since 1999, there are a few things... - [Video Library](https://systemagic.co.uk/video-library/): Welcome to our video library where you will find Systemagic’s latest techie tips along with client testimonials. - [Privacy Policy](https://systemagic.co.uk/privacy-policy/): Systemagic Ltd Privacy Notice Systemagic Ltd understands that your privacy is important to you and that you care about how... - [Case Studies](https://systemagic.co.uk/case-studies-from-systemagic/): At Systemagic we believe our diverse client base, ranging from the hospitality sector, media production, education, healthcare, charities and thriving... - [Thank You](https://systemagic.co.uk/contact-thank-you/): Thank you for contacting us. - [Hotelier Tech](https://www.hoteliertech.co.uk/) - [Our Awards, Achievements & Recognition](https://systemagic.co.uk/awards/): We regularly open up our doors to external inspection and scrutiny from business and industry experts. We’re really proud to... - [Newsletter Signup](https://systemagic.co.uk/newsletter-signup/): Name * Email * Subscribe - [Introducing Systemagic](https://systemagic.co.uk/introducing-systemagic/): - [Systemagic's Remote Support Login](https://systemagic.co.uk/remote-support-login/): You can connect to Systemagic’s Remote Support by entering your 6 Digit Code. Call us on 01225 426800 to speak... - [Get in Touch](https://systemagic.co.uk/contact-us/): Existing Systemagic Customer? Please email support@systemagic. co. uk or call us on 01225 426800 to log a ticket. New Customer? If... - [Meet the Team](https://systemagic.co.uk/about-us/) - [Check out our blog for techie tips & the latest news at Systemagic!](https://systemagic.co.uk/systemagics-blog-take-a-look-at-what-weve-been-up-to/) - [Home](https://systemagic.co.uk/): Doing IT Differently Making technology work for your business Our clients tell us we’re genuinely different from other IT companies,... ## News - [We're Celebrating 20 Years of Systemagic Apprenticeships](https://systemagic.co.uk/were-celebrating-20-years-of-systemagic-apprenticeships/): As we hit the 20th anniversary of running our Systemagic Apprenticeship Scheme, we’re taking a moment to look back at... - [Preparing Your Tech, Budget, and Staff for January 2027](https://systemagic.co.uk/preparing-your-tech-budget-and-staff-for-january-2027/): As we head into the final quarter of the year, business leaders are naturally focused on hitting Q4 targets and... - [Why Combining MDR and ITDR Offers the Best Protection](https://systemagic.co.uk/protect-yourself-with-mdr-and-itdr/): As we observe Cybersecurity Awareness Month 2026, the digital landscape looks vastly different from what it did just a few... - [What is ITDR? An Overview of Identity Threat Detection and Response](https://systemagic.co.uk/what-is-itdr-an-overview-of-identity-threat-detection-and-response/): We’ve all heard it a lot: Identity is the new security perimeter. But is it really true? Attackers don’t try... - [Unlock Hidden Productivity With Microsoft Planner](https://systemagic.co.uk/unlock-hidden-productivity-with-microsoft-planner/): If your team is already using Microsoft 365, you might be paying extra for third-party project management apps or drowning... - [The Hidden Risk in Your Team’s Password Habits (And How to Fix It)](https://systemagic.co.uk/the-hidden-risk-in-your-teams-password-habits-and-how-to-fix-it/): It is estimated that the average computer user has over 200 passwords to remember across their personal and work lives.... - [Why Windows 10 End of Life Should Be on Your Radar](https://systemagic.co.uk/why-windows-10-end-of-life-should-be-on-your-radar/): As Windows 10 approaches its end-of-life support deadline, it’s essential for businesses to understand what this means for their systems... - [Why Cyber Essentials Plus Matters More Than Ever for NHS Suppliers](https://systemagic.co.uk/why-cyber-essentials-plus-matters-more-than-ever-for-nhs-suppliers/): If your organisation supplies products or services to the NHS, Cyber Essentials Plus (CE Plus) is no longer just a... - [Systemagic Ranked As The Top 11th MSP In the UK](https://systemagic.co.uk/systemagic-ranked-as-the-top-11th-msp-in-the-uk/): We have some incredibly exciting news to share! Systemagic has officially been named one of the world’s top managed service... - [Upcoming Microsoft 365 Price Changes: What You Need to Know](https://systemagic.co.uk/upcoming-microsoft-365-price-changes-what-you-need-to-know/): If your business relies on Microsoft 365 to keep things running smoothly, there is an important update on the horizon.... - [Why It's Important To Reboot Your Devices](https://systemagic.co.uk/why-its-important-to-reboot-your-devices/): We get it. When you reach out to our support team because a workstation is acting up, and the first... - [Why Human Habits Are Your Biggest Security Risk](https://systemagic.co.uk/why-human-habits-are-your-biggest-security-risk/): One of the most overlooked cybersecurity threats to modern businesses stems from personal web habits. This risk is amplified when... - [The Best Apple Laptops & Computers For Businesses](https://systemagic.co.uk/the-best-apple-laptops-and-computers-for-businesses/): Choosing the right hardware for your workforce isn’t just an IT decision; it’s a major driver of productivity, employee retention,... - [World Earth Day 2026](https://systemagic.co.uk/world-earth-day-2026/): Systemagic may be pink and purple on the outside, but we are green at our core. For World Earth Day, we’re providing... - [What Are The Upcoming Changes to Cyber Essentials?](https://systemagic.co.uk/what-are-the-upcoming-changes-to-cyber-essentials/): The cybersecurity landscape is shifting, and the UK’s leading certification is moving with it. On 27 April 2026, the National... - [What You Need To Know About Apple's 2026 MacBook Lineup](https://systemagic.co.uk/what-you-need-to-know-about-apples-2026-macbook-lineup/): At the start of March, Apple dropped a series of major announcements that signal a massive shift in workplace productivity,... - [We’re Now A Google Workspace Partner](https://systemagic.co.uk/were-now-a-google-workspace-partner/): We’re pleased to announce that we are now an official Google Workspace Partner. This partnership allows us to offer our clients enhanced... - [What is Microsoft Copilot?](https://systemagic.co.uk/what-is-microsoft-copilot/): Microsoft has taken a giant leap forward with the launch of Microsoft Copilot – a groundbreaking AI add-on to Microsoft... - [What Is a Phishing Scam?](https://systemagic.co.uk/what-is-a-phishing-scam/): With over 330 billion emails sent every day, phishing scams are more common than ever. In fact, it’s estimated that... - [What Is Managed Detection & Response?](https://systemagic.co.uk/what-is-managed-detection-response/): For many business owners, there is a common, comforting thought: “We’re too small for a hacker to care about”. Unfortunately,... - [What Microsoft’s 2026 Price Changes Mean for Your Business](https://systemagic.co.uk/what-microsofts-2026-price-changes-mean-for-your-business/): Microsoft has announced that all licences, except Business Premium and E1, will increase in price from 1st July 2026. Final pricing... - [We Win Two Industry Awards](https://systemagic.co.uk/we-win-two-industry-awards/): 2025 was a landmark year for Systemagic, and we’re excited to share why. We’ve been recognised with two significant industry... - [Systemagic's 2025 Christmas Hours](https://systemagic.co.uk/systemagic-christmas-opening-hours-2025/): Ahead of Christmas next week, we wanted to share our opening hours for this festive season: 24th December: 08:30 –... - [The Top Cyber Threats Businesses Should Be Aware Of In 2026](https://systemagic.co.uk/the-biggest-cyber-threats-facing-businesses-in-2026/): Cyber threats are becoming more sophisticated every year, and mid-sized businesses are increasingly in the firing line. According to the... - [Cybercrime Doesn't Discriminate](https://systemagic.co.uk/cybercrime-doesnt-discriminate/): When you hear about cyberattacks, it’s easy to imagine faceless corporations or tech giants being the victims. But the recent... - [Celebrating Charley’s Apprenticeship Distinction](https://systemagic.co.uk/celebrating-charleys-apprenticeship-distinction/): At Systemagic, we’re proud to celebrate the achievements of our team and today, we’re shining a spotlight on Charley, who... - [What Is Advanced Threat Protection?](https://systemagic.co.uk/what-is-email-filtering-and-why-does-microsoft-recommend-it/): Email remains the #1 attack vector for cybercriminals. From phishing and malware to impersonation and data leaks, the threats are... - [Why VoIP Systems Are a Smart Move for Modern Businesses](https://systemagic.co.uk/why-voip-systems-are-a-smart-move-for-modern-businesses/): Businesses need communication tools that are flexible, cost-effective, and scalable. Traditional phone systems (tied to physical locations and outdated infrastructure)... - [The Benefits of Upgrading to Windows 11 for Businesses](https://systemagic.co.uk/the-benefits-of-upgrading-to-windows-11-for-businesses/): As the end of life for Windows 10 approaches in October 2025, businesses are faced with the important decision of... - [What's The Difference Between OneDrive and SharePoint?](https://systemagic.co.uk/whats-the-difference-between-onedrive-and-sharepoint/): Introduction Many businesses using Microsoft 365 often find themselves asking the same question: “Should I be saving this in OneDrive... - [How Cyber Awareness Training Can Benefit You](https://systemagic.co.uk/how-cyber-awareness-training-can-benefit-you/): Let’s be honest, no one gets excited about training. Between back-to-back meetings, overflowing inboxes, and tight deadlines, the last thing... - [What is MDM? Understanding Microsoft Intune](https://systemagic.co.uk/what-is-mdm-understanding-microsoft-intune/): Running a business is challenging, especially when it comes to managing the devices and data that keep your operations running... - [Choosing the Right Microsoft 365 Plan: Business Standard vs Business Premium](https://systemagic.co.uk/choosing-the-right-microsoft-365-plan-business-standard-vs-business-premium/): As a business owner, selecting the right software and tools is really important. With Microsoft 365 offering a variety of... - [Celebrating The Women of Systemagic](https://systemagic.co.uk/celebrating-the-women-of-systemagic/): At Systemagic, we believe in creating an empowering workplace where everyone has the opportunity to thrive. For International Women’s Day... - [Choosing the Right Device Specs for Your Small Business](https://systemagic.co.uk/choosing-the-right-device-specs-for-your-small-business/): Running a small business is demanding, and your devices need to keep up. Slow or underperforming technology can frustrate your... - [Microsoft 365 Will Automatically Switch to New Outlook Starting January 6th](https://systemagic.co.uk/microsoft-365-will-automatically-switch-to-new-outlook-starting-january-6th/): On January 6th 2025, all Microsoft 365 Business Standard and Premium users will be switched automatically from Classic Outlook for... - [Never Miss A Meeting With New Outlook for Windows](https://systemagic.co.uk/never-miss-a-meeting-with-new-outlook-for-windows/): Have you ever missed an important meeting because Outlook wasn’t open? You’re not alone—it’s a common frustration! That’s why the... - [New Features Coming to Microsoft Copilot Winter 2024](https://systemagic.co.uk/new-features-coming-to-microsoft-copilot-winter-2024/): Microsoft is taking productivity to the next level with exciting new Copilot features across several apps, making it easier than... - [How To Improve Your Remote Teams' Cyber Security](https://systemagic.co.uk/improving-your-remote-teams-cyber-security/): Working from home is a new reality for many businesses worldwide and as we transition to a new way of... - [Microsoft 365 vs Google Workspace: Which Is Better for Small Businesses?](https://systemagic.co.uk/microsoft-365-vs-google-workspace-which-is-better-for-small-businesses/): With cloud-based productivity suites at the core of modern business operations, choosing the right platform can make a significant difference... - [End of Free Updates for Windows 10 – What to Expect](https://systemagic.co.uk/end-of-free-updates-for-windows-10-what-to-expect/): From the 14th October 2025, Microsoft will stop providing free support and security updates for Windows 10 users. This means... - [Top 5 Cybersecurity Threats to Be Aware Of In 2025](https://systemagic.co.uk/top-5-cybersecurity-threats-to-be-aware-of-in-2025/): As technology advances, especially artificial intelligence (AI), cybersecurity threats will become more complex. In 2025, businesses will face new challenges... - [Why Is Password Management Important For Business Security?](https://systemagic.co.uk/the-importance-of-password-management-for-business-security/): Protecting your business from cyber threats requires more than just strong antivirus software and firewalls. One of the easiest, yet... - [What are the 4 Main Types of Vulnerability in Cybersecurity?](https://systemagic.co.uk/what-are-the-4-main-types-of-vulnerability-in-cybersecurity/): Cybersecurity has become a paramount concern for individuals and organisations alike. With the rise of cyber threats, understanding the various... - [Systemagic Attend ESET’s 2024 Partner Conference](https://systemagic.co.uk/systemagic-attend-esets-2024-partner-conference/): This week, we had the pleasure of attending ESET’s partner conference at the stunning Hoar Cross Hall in Staffordshire. Not... - [3 Lesser-Known Apps in Microsoft 365 That Will Boost Your Productivity](https://systemagic.co.uk/3-lesser-known-apps-in-microsoft-365-that-will-boost-your-productivity/): Microsoft 365 offers an impressive suite of well-known tools like Word, Excel, and PowerPoint, but there’s a wealth of hidden... - [Keeping Your Device Cool During The Summer Months](https://systemagic.co.uk/keeping-your-device-cool-during-the-summer-months/): As the temperature rises over the coming months, it’s important to keep yourself safe from the sun and heat. However,... - [What is Cloud Computing and How Does it Support Business Objectives?](https://systemagic.co.uk/what-is-cloud-computing-and-how-does-it-support-business-objectives/): Cloud computing has become a pivotal technology for businesses of all sizes. It offers a range of services and capabilities... - [Alternative Low and No Cost Apps for Your Business in 2024](https://systemagic.co.uk/alternative-low-and-no-cost-apps-for-your-business-in-2024/): Finding affordable and effective software solutions is essential for both any business. Unfortunately, many software giants have hiked prices over... - [Microsoft Copilot's Latest Updates (July 2024)](https://systemagic.co.uk/microsoft-copilots-latest-updates-july-2024/): A few months ago, we set Fiona the task of trialing Microsoft Copilot and documenting her experience using this new... - [Systemagic Reduces Carbon Footprint By 11.2%](https://systemagic.co.uk/systemagic-reduces-carbon-footprint-in-2023-24/): We know how important our carbon footprint is to the supply chain reporting of many of our clients. As a... - [25 Years of Systemagic](https://systemagic.co.uk/25-years-of-magic-systemagic-turns-25/): We’ve got some exciting news – we’re celebrating 25 years in business! Systemagic was founded in Bath in 1999. Since... - [The Pros and Cons of Leasing Your Computer Equipment](https://systemagic.co.uk/the-pros-and-cons-of-leasing-your-computer-equipment/): Choosing between purchasing or leasing your business’ computer equipment is an important decision. Both are equally popular options. However, they... - [Fiona Listed on Business Insider's '42 Under 42' 2024](https://systemagic.co.uk/fiona-listed-on-business-insiders-42-under-42-2024/): We’re delighted to share that our Operations Director, Fiona Major, has been included in Business Insider’s ‘42 Under 42’ list... - [6 Reasons Why Businesses Shouldn't Use Windows 11 Home](https://systemagic.co.uk/why-businesses-should-run-windows-11-pro-not-home/): We often get asked why businesses shouldn’t use Windows 11 Home, but Windows 11 Pro instead. It’s a valid question.... - [What is Cyber Essentials and How Can It Benefit Small Businesses?](https://systemagic.co.uk/what-is-cyber-essentials-and-how-can-it-benefit-small-businesses/): Cyberattacks are on the rise, and small businesses are increasingly becoming targets due to their perceived vulnerability. To mitigate these... - [Copilot for PowerPoint & Excel](https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-3/): In this final instalment of ‘How to Get the Most Out of Microsoft Copilot’, I discuss my favourite feature of... - [How To Get The Most Out Of Microsoft Copilot: Part 2](https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-2/): Last week we discussed all the tasks that we need to do to get ready for Copilot. So now that... - [How To Get The Most Out Of Microsoft Copilot: Part 1](https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-1/): When James, our MD set me the challenge of researching Microsoft Copilot with the view to writing a blog about... - [7 Signs You Need a New PC](https://systemagic.co.uk/7-signs-you-need-a-new-pc/): Costing an average of £650 per machine, hardware is an expensive cost for businesses. However, just like any other technology,... - [What Are The New Features in Microsoft Outlook for Windows?](https://systemagic.co.uk/what-are-the-new-features-in-microsoft-outlook-for-windows/): Some of you may have already noticed, but Microsoft has released a new version of Outlook for Windows. In this... - [How Can Small Businesses Modernise Their Technology in 2024?](https://systemagic.co.uk/how-can-small-businesses-modernise-their-technology-in-2024/): Keeping up to date with technological changes is important for small businesses. Technology plays a vital role in improving efficiency,... - [What is Microsoft Copilot?](https://systemagic.co.uk/introducing-microsoft-copilot/): You may or may not have heard about Microsoft’s latest release, ‘Microsoft Copilot‘. So we wanted to take the opportunity... - [Are You Ready for The BT ISDN Switch-Off in 2025?](https://systemagic.co.uk/are-you-ready-for-the-bt-isdn-switch-off-in-2025/): If you’re not already aware, BT is preparing to switch off its ISDN network in 2025 – here’s everything you... - [Our 2023 Recycling Stats](https://systemagic.co.uk/our-2023-recycling-stats/): We’re proud to share that we recycled over 377 devices in 2023, weighing a total of 1,572kg. As a result,... - [Safety Online: Why HTTPS Matters When Browsing Websites](https://systemagic.co.uk/safety-online-why-https-matters-when-browsing-websites/): If you’ve ever noticed a little padlock icon in your browser’s address bar or seen a website with “https://” instead... - [5 Reasons Why You Shouldn’t Store Your Passwords in a Spreadsheet](https://systemagic.co.uk/5-reasons-why-you-shouldnt-store-your-passwords-in-a-spreadsheet/): Secure password management is an incredibly important (yet often overlooked) factor for many businesses. Over the years, we’ve seen clients... - [How Much Does IT Support Cost For a Small Business in 2025](https://systemagic.co.uk/how-much-does-it-support-cost-in-2025/): As an SME, finding cost-effective business IT support in the UK is hard. With so many managed service providers and... - [Top 5 Cybersecurity Threats in 2023](https://systemagic.co.uk/top-5-cybersecurity-threats-in-2023/): Living in an interconnected digital world means that cybersecurity has become more crucial than ever before. With advancements in technology,... - [Mac vs Windows: Choosing the Ideal Operating System for Your Business](https://systemagic.co.uk/mac-vs-windows-choosing-the-ideal-operating-system-for-your-business/): Choosing the right operating system for your organisation is an important decision, and for good reason. Your operating system lays... - [What Does a Managed Service Provider (MSP) Do?](https://systemagic.co.uk/what-does-a-managed-service-provider-msp-do/): As businesses become increasingly reliant on technology to streamline their operations and stay competitive, managing complex IT systems has become... - [Do You Know That Microsoft Doesn’t Back Up Your Data?](https://systemagic.co.uk/do-you-know-that-microsoft-doesnt-back-up-your-data/): How valuable is your business data? What would it cost if you were to lose it? It may seem logical... - [Cloud Storage - Why Local File Storage Falls Short](https://systemagic.co.uk/cloud-storage-why-local-file-storage-falls-short/): As a modern business, efficient file storage and organisation will play a crucial part in your IT strategy. However, relying... - [What is Juice Jacking?](https://systemagic.co.uk/what-is-juice-jacking/): In today’s digital age, our reliance on smartphones and other electronic devices has become an integral part of our daily... - [6 Cybersecurity Basics Every User Should Nail](https://systemagic.co.uk/6-cybersecurity-basics-every-user-should-nail/): Technology is so firmly cemented in modern life that it’s not going anywhere (at least anytime soon). That means that... - [The Importance of Regular Software Updates](https://systemagic.co.uk/why-regular-software-updates-are-important/): This blog is part of our cybersecurity basics series which you can read here. Software and operating system updates are... - [Why Your Older Devices Are a Security Threat](https://systemagic.co.uk/why-your-older-devices-are-a-security-threat/): Although your older device may still work well, it could pose a significant security threat to your business. So before... - [Things to Look For When Choosing an IT Support Provider](https://systemagic.co.uk/things-to-look-for-when-choosing-an-it-support-provider/): With technology playing a critical role in most businesses, the demand for small business IT support has never been so... - [Should I Replace or Extend The Warranty of My Machine?](https://systemagic.co.uk/should-i-replace-or-protect-my-machine/): When deciding between purchasing an extended warranty for a device or replacing it, you must weigh the pros and cons... - [Systemagic Maintains Cyber Essentials Plus Certification](https://systemagic.co.uk/systemagic-maintains-cyber-essentials-plus-certification/): We’re very proud to announce that Systemagic has achieved its Cyber Essentials and Cyber Essentials Plus certification for 2023/24! What... - [Commonly Asked Questions About 2FA](https://systemagic.co.uk/commonly-asked-questions-about-2fa/): This blog is part of our cybersecurity basics series which you can read here. In today’s age, digital security is... - [Why Mid-Sized Businesses Outsource IT](https://systemagic.co.uk/benefits-of-outsourcing-your-it/): As the owner/manager of an growing business, it’s likely you oversee most areas of your business, including marketing, bookkeeping, HR,... - [5 Things to Consider to Provide Great Guest Wi-Fi](https://systemagic.co.uk/systemagics-top-tips-guest-wifi/): Do I Need to Provide a Guest Wi-Fi Network? Providing customers and clients with guest Wi-Fi access has become ‘the... - [What is Remote IT Support? ](https://systemagic.co.uk/what-is-remote-it-support/): Remote IT support is a business service where an IT technician can troubleshoot your technical problems without the need to... - [What Are The Upcoming Cyber Essentials Changes?](https://systemagic.co.uk/what-are-the-upcoming-cyber-essentials-changes/): The National Center for Cyber Security (NCSC) has revealed that the technical requirements for Cyber Essentials are changing in April... - [Does Your IT Provider Need to be Local?](https://systemagic.co.uk/does-your-it-provider-need-to-be-local/): Choosing an IT support provider for your business is a big task. Although IT providers might look the same from... - [What is Full Disk Encryption?](https://systemagic.co.uk/what-is-full-disk-encryption/): You’ve likely heard of encryption before, especially when it comes to messaging apps like WhatsApp and Facebook Messenger. Put simply,... - [Scammers Targeting Users Via WhatsApp](https://systemagic.co.uk/scammers-targeting-users-via-whatsapp/): We’ve written a lot about phishing emails and how to spot them. But recently, more users have reported that scammers... - [The Weakest Passwords of All Time: Has Yours Made The List?](https://systemagic.co.uk/the-worst-passwords-of-all-time-has-yours-made-the-list/): Although they are the first line of defence against a cyberattack, many people still use weak and easily guessable passwords.... - [How to Report a Phishing Scam](https://systemagic.co.uk/how-to-report-a-phishing-scam/): Phishing scams are a problem no matter who you are, how big your business is or what your business does.... - [How to Spot a Phishing Scam (5 Examples)](https://systemagic.co.uk/how-to-spot-a-phishing-email-5-examples/): This blog is part of our cybersecurity basics series which you can read here. As a busy professional, it’s likely... - [WhatsApp Hack Leaks 500 Million Numbers](https://systemagic.co.uk/whatsapp-hack-leaks-500-million-numbers/): In a recent hack, around 500 million WhatsApp users’ data has been compromised. Although the platform uses end-to-end encryption, it... - [The True Cost of Using Free Antivirus](https://systemagic.co.uk/the-true-cost-of-using-free-antivirus/): There are lots of valuable free offerings out there for us all to enjoy on a daily basis – free... - [What Is a Courier Phishing Scam?](https://systemagic.co.uk/courier-phishing-scams-tis-the-season-to-be-wary/): Although it is the season to be jolly, it is also the season to be wary as phishing scams are... - [5 Common IT Problems & How to Fix Them](https://systemagic.co.uk/5-common-it-problems-how-to-fix-them/): As an outsourced IT provider, we receive hundreds of tickets a day from businesses with a range of IT problems.... - [How to Choose a Secure Password](https://systemagic.co.uk/how-to-choose-a-secure-password/): This blog is part of our cybersecurity basics series which you can read here. We get how annoying it is... - [We Bust 6 Myths About Cybersecurity](https://systemagic.co.uk/we-bust-6-myths-about-cybersecurity/): Unfortunately, very few people take cybersecurity as seriously as they should. Or at least not until it’s too late. With... - [What’s The Difference Between 1st, 2nd and 3rd Line IT Support?](https://systemagic.co.uk/whats-the-difference-between-1st-2nd-and-3rd-line-it-support/): If you’ve needed business IT support in the past, you may have heard the terms 1st, 2nd and 3rd line... - [Systemagic Announced As Scale-Up Award Finalist](https://systemagic.co.uk/systemagic-announced-as-scale-up-award-finalist/): We are delighted to have been announced as a finalist for the Customer Champion Award at Business Leader’s Scale-Up Awards... - [4 Reasons Why You Should Care About BCDR](https://systemagic.co.uk/4-reasons-why-you-should-care-about-bcdr/): As a business leader, you’re used to taking risks, right? It’s practically in the job description. However, there’s a big... - [Systemagic Awarded ESET Gold Partner Status](https://systemagic.co.uk/systemagic-awarded-eset-gold-partner-status/): As a managed IT support provider, we collaborate with many partners to further help our customers with industry-leading products and... ## Services - [Identity Threat Detection and Response](https://systemagic.co.uk/services/cyber-security/itdr/): Feature Overviews Session Hijacking Attackers steal session tokens (the digital keys keeping users logged in) and import them into their... - [IT Support for Manufacturing Companies](https://systemagic.co.uk/services/it-support-for-manufacturing-companies/): Expert IT Support For Manufacturers Manufacturing environments face challenges that generic IT providers often overlook: Downtime Costs: Every minute of... - [IT Support for Businesses](https://systemagic.co.uk/services/it-support-for-businesses/): Fast and reliable business IT support, free from 'technical geek speak' - [Managed IT Support For Financial Services](https://systemagic.co.uk/services/managed-it-support-for-financial-services/): Why Financial Firms Choose Systemagic We know that for a growing firm, IT issues aren’t just an inconvenience, they are... - [Google Workspace Support](https://systemagic.co.uk/services/google-workspace-support/): Why Consolidate Your Google Workspace with Systemagic? Moving your Google Workspace licensing to Systemagic is a quick, seamless process with... - [Managed Detection & Response](https://systemagic.co.uk/services/cyber-security/managed-detection-response/): How Does MDR Work? We don’t just hand you a software license and leave you to manage the alerts. We... - [Cyber Security](https://systemagic.co.uk/services/cyber-security/): Cybersecurity built for your growing business - [4G Failover](https://systemagic.co.uk/services/4g-failover/): 4G Failover for VoIP ensures your business never misses a call—even during internet outages. - [Hosted VoIP](https://systemagic.co.uk/services/hosted-voip/): Built for Flexibility With Systemagic VoIP, your team can make and receive calls from anywhere, whether they’re in the office,... - [Microsoft Teams Phone System](https://systemagic.co.uk/services/microsoft-teams-phone-system/): Turn Microsoft Teams into Your Complete Business Phone Solution - [Business Computer Support](https://systemagic.co.uk/services/business-computer-support/): Why Choose Systemagic for Business Computer Support? Experienced & Trusted Partner With a 99. 3% customer satisfaction rating and recognition... - [ESET Antivirus & Protection](https://systemagic.co.uk/services/eset/): Why Choose ESET? Proven, Multi-Layered Protection Trusted by millions of users globally, ESET deploys proactive layers of defence to neutralise... - [Microsoft Copilot](https://systemagic.co.uk/services/microsoft-copilot-home/): Your AI Work Tool - [Equipment Leasing](https://systemagic.co.uk/services/equipment-leasing/): Reduce initial investment and make new tech more accessible - [IT Support Wincanton](https://systemagic.co.uk/services/it-support-wincanton/): Proud to support Wincanton SMEs - [IT Solutions for Small Businesses](https://systemagic.co.uk/services/it-solutions-for-small-businesses/): Fast, friendly and reliable IT support for small businesses - [NordPass Password Manager](https://systemagic.co.uk/services/cyber-security/nordpass/): Securely store login details for all of your accounts in one place - [Microsoft 365 Backup Solution](https://systemagic.co.uk/services/microsoft-backups/): Our Microsoft backup solution ensures your data is safe - [Cyber Essentials Certification](https://systemagic.co.uk/services/cyber-security/cyber-essentials-certification/): Protect your business from the most common cyber threats - [Remote IT Support Provider](https://systemagic.co.uk/services/remote-it-support-provider/): Fast, responsible and reliable remote IT support - [IT Support for Hotels](https://systemagic.co.uk/services/it-support-for-hotels/): Reliable, affordable and scalable IT solutions for hotels - [IT Support for Dentists](https://systemagic.co.uk/services/it-support-for-dentists/): Floss out your technical problems with managed IT support - [Outsourced IT Support](https://systemagic.co.uk/services/outsourced-it-support/): Over 350 businesses in the UK trust our outsourced IT support service to keep them up and running - [Business Technical Support](https://systemagic.co.uk/services/business-technical-support/): Reduce business downtime and increase efficiency with remote technical support - [Web Filtering](https://systemagic.co.uk/services/cyber-security/web-filtering/): Protect your users from accessing malicious websites and content - [Carbon Neutral IT Provider](https://systemagic.co.uk/services/carbon-neutral-it-provider/): Affordable IT Support That Doesn't Cost The Earth - [IT Support in Swindon](https://systemagic.co.uk/services/it-support-in-swindon/): Since 1999, we have provided remote IT support to Swindon-based businesses. - [Managed IT Services](https://systemagic.co.uk/services/managed-it-services/): Proactive maintenance and remote monitoring of your IT infrastructure - [Fully Managed IT Support In Bristol](https://systemagic.co.uk/services/it-support-in-bristol/): Fast & Reliable IT Support for Bristol Businesses - [Co-Managed IT](https://systemagic.co.uk/services/co-managed-it-support/): Compliment and enhance your in-house capabilities - [Business Connectivity](https://systemagic.co.uk/services/business-connectivity/): Internet, telephone and wifi solutions for businesses - [Business Cloud Solutions](https://systemagic.co.uk/services/cloud-computing/): Use our experience and expertise in Cloud solutions to support your business - [Business Phone Systems](https://systemagic.co.uk/services/phone-systems/): Our customers save hundreds of pounds on their annual telephone costs compared to other providers. - [Cybersecurity Awareness Training](https://systemagic.co.uk/services/cyber-security/security-awareness-training/): Calculate, monitor and reduce human cyber risk with cyber security awareness training - [Microsoft 365 Business Premium](https://systemagic.co.uk/services/cloud/microsoft-365-business/): Microsoft 365 makes sure your business is efficient, secure and collaborative. Let our Microsoft certified experts help! - [Search Engine Optimisation (SEO)](https://systemagic.co.uk/services/it-support-at-systemagic/search-engine-optimisation/): We provide three cost-effective SEO packages to help clients increase their online visibility and organic traffic! - [Apple IT Support for Businesses](https://systemagic.co.uk/services/apple-support/): Our Certified Apple Technicians are always happy to help! - [Data Cabling](https://systemagic.co.uk/services/it-support-at-systemagic/data-cabling-with-systemagic/): Our team installs, tests and certifies data cable to give your network a stable foundation. - [Email Archiving](https://systemagic.co.uk/services/cloud/email-archiving/): If your company was required to produce specific emails, would you be able to find them? - [Microsoft 365 backup](https://systemagic.co.uk/services/cloud/office-365-backup/): Our Office 365 backup solution keeps your Microsoft cloud data safe. - [Business Internet Connections](https://systemagic.co.uk/services/connectivity/business-broadband-fibre-leased-lines/): Making sure you have a speedy, reliable and secure connection to the Internet. - [Business Continuity](https://systemagic.co.uk/services/cyber-security/business-continuity/): Backup is important but what can your business cope with unexpected outages or emergencies? - [Microsoft 365](https://systemagic.co.uk/services/cloud/microsoft-office-365/): Support for your Microsoft apps from certified experts - [WiFi Solutions](https://systemagic.co.uk/services/connectivity/wifi-solutions/): Our business wifi solutions make sure that your wireless network is reliable, secure and fast! - [Hosted Exchange Email](https://systemagic.co.uk/services/cloud/hosted-exchange-email/): We make sure that our clients have a robust and secure email solution that simply works – all the time. - [Email Spam Filtering & Security](https://systemagic.co.uk/services/cyber-security/email-spam-filtering-security/): We've previously prevented 94268 spam emails from reaching our clients in just one month! - [System Maintenance](https://systemagic.co.uk/services/helpdesk-support/system-maintenance/): We have a dedicated maintenance team who work hard to make sure your system is kept working smoothly and efficiently. - [Business IT Support](https://systemagic.co.uk/services/helpdesk-support/): Fast and reliable business IT support, free from 'technical geek speak' - [Website Hosting](https://systemagic.co.uk/services/cloud/website-hosting/): Did you know that Google now rank websites that load quicker above those that are slower? - [SharePoint](https://systemagic.co.uk/services/cloud/sharepoint/): Get the most from Microsoft's cloud storage solution - [Online Backup](https://systemagic.co.uk/services/cloud/online-backup/): Our online backup solutions give you the confidence that your important files are backed up. - [Business Telephone Systems](https://systemagic.co.uk/services/connectivity/voip-telephone-setup/): Our customers save hundreds of pounds on their annual telephone costs compared to other providers. - [Connectivity](https://systemagic.co.uk/services/connectivity/): Systemagic focuses on ensuring our clients are always connected in an appropriate and secure manner to meet their needs and... - [Cloud](https://systemagic.co.uk/services/cloud/): We focus on delivering a cloud computing solution that fits with our clients business and is explained and delivered in... ## Teams - [Prim Praimanee](https://systemagic.co.uk/team/prim-praimanee/): Prim joined the team in 2026 as our Marketing and Communications Manager and is responsible for managing the company’s marketing... - [Sbu Kambule](https://systemagic.co.uk/team/sbu-kambule/): Sbu joined us in July 2026 as an IT Technician. Working on our fast-paced helpdesk, Sbu supports our customers by... - [Hugo Bines](https://systemagic.co.uk/team/hugo-bines/): Hugo joined us in June 2026 as one of our new Apprentice IT Technicians. Quick-fire questions answered by Hugo What... - [Sam Jackson](https://systemagic.co.uk/team/sam-jackson/): Sam joined the team as an Apprentice IT Technician in June 2026. Quick-fire questions answered by Sam What do you... - [Dane Davis](https://systemagic.co.uk/team/dane-davis/): Dane joined the team in June 2026 as an IT Technician. Dane brings with him a wealth of experience across... - [Jon Candy](https://systemagic.co.uk/team/jon-candy/): Jon joined the team in June 2025 as our Technical Lead. He will be working closely with our Technical Director,... - [Austen Rudall](https://systemagic.co.uk/team/austen-rudall/): Austen joined us in January 2025 as an experienced IT Technician. He will be working alongside our other friendly technicians... - [Gabriel Hunter](https://systemagic.co.uk/team/gabriel-hunter/): Gabriel joined Systemagic in October 2024 as an IT Technician. He will be working on our helpdesk, assisting our customers... - [Luke Church](https://systemagic.co.uk/team/luke-church/): Luke joined the team in June 2024 as an IT technician. He supports our helpdesk team in dealing with customer... - [Jody Anza](https://systemagic.co.uk/team/jody-anza/): Jody joined the team in mid-2023 as our Finance Manager and is responsible for managing the company’s accounts. You can... - [Joe Timmins](https://systemagic.co.uk/team/joe-timmins/): Joe joined us at the end of April 2023 in the exciting new role of Sales Administrator. Joe’s responsibilities include... - [Imogen Hewitt](https://systemagic.co.uk/team/imogen-hewitt/): Imogen joined us in February 2023 as our Helpdesk Co-Ordinator and was promoted to Helpdesk Manager in October 2025. Day-to-day,... - [Casper & Luna](https://systemagic.co.uk/team/casper/): Casper & Luna are an integral part of our team. As Chief Happiness Officers, Casper & Luna spend their day... - [Barry Hayes](https://systemagic.co.uk/team/barry-hayes/): Barry Hayes joined Systemagic in June 2022 as a Non-Executive Director. With a wealth of experience in entrepreneurship, Barry supports... - [Louis Watts](https://systemagic.co.uk/team/louis-watts/): Louis joined the Systemagic team in August 2022 as an Apprentice IT Technician and successfully passed his apprenticeship in mid-2024.... - [Alex Gerrish](https://systemagic.co.uk/team/alex-gerrish/): Alex joined our team in 2022 and works with the team to help manage the helpdesk, support customers with their... - [Sam Stone](https://systemagic.co.uk/team/sam-stone/): Sam joined Systemagic in June 2022 as an IT apprentice and passed his final exam in 2024. Sam works on... - [Jamie Church](https://systemagic.co.uk/team/jamie-church/): Jamie joined Systemagic in the summer of 2020 as an IT Apprentice and successfully completed his apprenticeship in June 2022.... - [Fiona Burgess](https://systemagic.co.uk/team/fiona-major/): Fiona is our Operations Director and makes sure the business runs like clockwork. Aside from managing the team, Fiona is... - [Join Our Award Winning Team](https://systemagic.co.uk/team/join-the-team/): Are you an IT professional looking to find your next role? With over 25 years in the game, our award-winning... - [James Bunting](https://systemagic.co.uk/team/james-bunting-helpdesk-technician-and-apple-specialist/): James B joined the team in October 2017 and is often out and about visiting customers to install kit and... - [Adam Beer](https://systemagic.co.uk/team/adam-beer-helpdesk-technician-systemagic/): With a history of delivering excellent customer service, Adam joined our Helpdesk team at the start of 2017. He has... - [Hazel Eades](https://systemagic.co.uk/team/hazel-eades-helpdesk-administrator-at-systemagic/): Hazel manages the technical admin created by our busy helpdesk – checking client’s backups, ensuring systems are updated and patched,... - [Rhys King](https://systemagic.co.uk/team/rhys-king/): Rhys is one of our Senior IT Technicians and deals directly with customers who have technical issue, as well as... - [Chris Sweet](https://systemagic.co.uk/team/chris-sweet-technical-director-systemagic/): Chris joined Systemagic way back in 2004 so he’s very much part of the furniture! As our Technical Director Chris... - [James Eades](https://systemagic.co.uk/team/james-eades/): James has been MD of Systemagic since 2010 and focuses on business strategy and direction, making sure to invest in... ## Case Studies - [Big Give - Jumpcloud](https://systemagic.co.uk/casestudies/big-give-jumpcloud/) - [Martin Randall Travel](https://systemagic.co.uk/casestudies/martin-randall-travel/) - [Connect Consultants Case Study](https://systemagic.co.uk/casestudies/connect-consultants-case-study/) - [Workplace Wellness Cyber Essentials Case Study](https://systemagic.co.uk/casestudies/workplace-wellness-cyber-essentials-case-study/) - [Clean Construct Cyber Essentials Case Study](https://systemagic.co.uk/casestudies/clean-construct-cyber-essentials-case-study/) - [South West Business Finance](https://systemagic.co.uk/casestudies/south-west-business-finance/) - [Transform Communications](https://systemagic.co.uk/casestudies/transform-communications/) - [Off The Fence](https://systemagic.co.uk/casestudies/off-the-fence/) - [Server Decommissioning for Media Company](https://systemagic.co.uk/casestudies/server-decommissioning-for-media-company/) - [H2 - Cyber Essentials](https://systemagic.co.uk/casestudies/h2-cyber-essentials/) - [JBC SharePoint Migration](https://systemagic.co.uk/casestudies/jbc-sharepoint-migration/) - [Vedette](https://systemagic.co.uk/casestudies/vedette/) - [SafeLives](https://systemagic.co.uk/casestudies/safelives/) - [No. 15 Great Pulteney](https://systemagic.co.uk/casestudies/no-15-great-pulteney/) - [Achieve Breakthrough](https://systemagic.co.uk/casestudies/achieve-breakthrough/) - [Total Connections](https://systemagic.co.uk/casestudies/total-connections/) - [Knees Home and Electrical](https://systemagic.co.uk/casestudies/knees-home-and-electrical/) - [Magna Housing](https://systemagic.co.uk/casestudies/magna-housing/) - [Whatley Manor Hotel](https://systemagic.co.uk/casestudies/whatley-manor-hotel/) - [Halsall Construction](https://systemagic.co.uk/casestudies/halsall-construction/) - [Norland College](https://systemagic.co.uk/casestudies/norland-college/) - [True To Nature](https://systemagic.co.uk/casestudies/true-to-nature/) - [Modo25](https://systemagic.co.uk/casestudies/modo25/) ## Guides - [ESET MDR Overview](https://systemagic.co.uk/guides/eset-mdr-overview/): Enhance your protection against potential security issues with customised managed detection and response (MDR) services. Today’s cyberattacks are sophisticated, targeted... - [What is ESET's MDR Solution?](https://systemagic.co.uk/guides/what-is-esets-mdr-solution/) - [A Guide to Windows 10 End of Life](https://systemagic.co.uk/guides/a-guide-to-windows-10-end-of-life/): As Microsoft has announced, Windows 10 will reach its end of life on October 14, 2025. This means that after... - [Signing into Outlook on iOS](https://systemagic.co.uk/guides/signing-into-outlook-on-ios/) - [Adding 365 Emails to Apple Mail](https://systemagic.co.uk/guides/adding-365-emails-to-apple-mail/) - [Copilot vs ChatGPT - What's The Difference?](https://systemagic.co.uk/guides/copilot-vs-chatgpt-whats-the-difference/) - [Warranty Coverage Extensions With Systemagic](https://systemagic.co.uk/guides/warranty-coverage-extensions-with-systemagic/) - [How to Avoid Losing Files When SharePoint Stops Syncing](https://systemagic.co.uk/guides/how-to-avoid-losing-files-when-sharepoint-stops-syncing/): Have you ever saved files to a SharePoint folder on your computer, only to find out later that they didn’t... - [How to Change Your Font in Classic Outlook for Windows](https://systemagic.co.uk/guides/how-to-change-your-font-in-classic-outlook-for-windows/): Step 1 Open up Outlook, and navigate to ‘File’ (in the top left hand corner) and then ‘Options’ in the... - [Accessing SharePoint on iOS & Android](https://systemagic.co.uk/guides/accessing-sharepoint-on-ios-android/): Download PDF Guide Downloading Microsoft Apps To begin, you’ll need to download SharePoint and all other necessary Microsoft apps on... - [Why Device Specs Are Important](https://systemagic.co.uk/guides/why-device-specs-are-important/) - [Upgrading Your DrayTek Router](https://systemagic.co.uk/guides/upgrading-your-draytek-router/) - [What is MDM & Why Is It Important?](https://systemagic.co.uk/guides/what-is-mdm-why-is-it-important/): What Is MDM? Mobile Device Management (MDM) is a type of software that allows organisations to secure, monitor, and manage... - [Hidden Tools in Microsoft Outlook for Windows and Web](https://systemagic.co.uk/guides/hidden-tools-in-microsoft-outlook-for-windows-and-web/): 1. Quick Steps Quick Steps in Outlook is an incredibly useful feature that allows you to automate common tasks and... - [Creating a New Team and Channel to Microsoft Teams](https://systemagic.co.uk/guides/creating-a-new-team-and-channel-to-microsoft-teams/): Microsoft Teams is a great tool for collaboration, allowing you to organise projects, departments, or discussions within teams and channels.... - [How to Switch Back to Classic Outlook For Windows](https://systemagic.co.uk/guides/how-to-switch-back-to-classic-outlook-for-windows/): Like Marmite, some users love the new Outlook for Windows, while others loathe it. If you’ve recently switched to the... - [Getting Started With Microsoft Planner](https://systemagic.co.uk/guides/getting-started-with-microsoft-planner/): What is Microsoft Planner? Microsoft Planner is a task management tool designed to help teams organise their work, collaborate efficiently,... - [What Is A VPN?](https://systemagic.co.uk/guides/what-is-a-vpn/): What Is It? A Virtual Private Network (VPN) creates a secure, encrypted connection over the internet between your devices and... - [Backing Up Microsoft 365](https://systemagic.co.uk/guides/backing-up-microsoft-365/): Our comprehensive cloud-based backup solution is designed to protect Microsoft 365 data, including emails, contacts, calendars, and OneDrive and SharePoint... - [Upgrading Your RAM and SSD](https://systemagic.co.uk/guides/upgrading-your-ram-and-ssd/): About RAM and SSD Upgrading your device’s RAM and SSD is one of the most effective ways to boost its... - [Why DKIM and SPF Records Are Important](https://systemagic.co.uk/guides/why-dkim-and-spf-records-are-important/): What is DKIM? DKIM (DomainKeys Identified Mail) is a security feature designed to protect your email communications. It works by... - [How To Spot A Suspicious Email](https://systemagic.co.uk/guides/how-to-spot-a-suspicious-email/) - [What Is BCDR?](https://systemagic.co.uk/guides/what-is-bcdr/): Introduction to Business Continuity & Disaster Recovery No one ever wants to think about ‘what could go wrong’, however, an... - [What is 2FA?](https://systemagic.co.uk/guides/what-is-2fa/): 2-Factor Authentication (also known as Multi-Factor Authentication/MFA) is a simple, yet effective layer to your cybersecurity. When 2-FA is enabled... - [An Overview of Exclaimer Email Signatures](https://systemagic.co.uk/guides/an-overview-of-exclaimer-email-signatures/): Exclaimer is a cloud-based email signature editor for Microsoft 365, Exchange, and Google Workspace that features a drag-and-drop interface. What... - [Equipment Leasing With Systemagic](https://systemagic.co.uk/guides/equipment-leasing-with-systemagic/): Did you know that we provide equipment and machine leasing to our customers? If you’re looking to procure new equipment... - [Device Recycling Process](https://systemagic.co.uk/guides/device-recycling-process/): When a device reaches end-of-life, we recycle it via our preferred recycling partner. This process follows WEEE guidelines. We are... - [An Introduction to Microsoft Copilot](https://systemagic.co.uk/guides/an-introduction-to-microsoft-copilot/): Copilot is an AI work assistant designed by Microsoft and works with Microsoft 365 apps, such as Word, Excel, PowerPoint,... - [Using SharePoint As An Intranet](https://systemagic.co.uk/guides/using-sharepoint-as-an-intranet/): Many people believe that SharePoint is just another ‘document storage’ tool – which in essence, it is. However, with a... - [Microsoft Sway Overview](https://systemagic.co.uk/guides/microsoft-sway-overview/): About Sway Microsoft Sway is a digital storytelling app that allows users to create visually appealing presentations, reports, newsletters, and... - [Why Do Macs Need ESET?](https://systemagic.co.uk/guides/why-do-macs-need-eset/): It’s a common misconception that Macs don’t need antivirus. But that’s simply not true. Historically, the number of macOS users... - [Should I Replace or Protect My Device?](https://systemagic.co.uk/guides/should-i-replace-or-protect-my-device/): When deciding between purchasing an extended warranty for a device or replacing it, you must weigh the advantages and disadvantages... - [Warranty Coverage Extensions](https://systemagic.co.uk/guides/warranty-coverage-extensions/): Why Choose Systemagic For Your Warranty Coverage Extensions? We offer warranty extensions on one, two and three-year terms, giving you... - [What is Microsoft Loop?](https://systemagic.co.uk/guides/what-is-microsoft-loop/): About Loop Microsoft Loop is a collaborative workspace application designed by Microsoft to enable dynamic and real-time collaboration among team... - [A Guide to Microsoft Planner](https://systemagic.co.uk/guides/a-guide-to-microsoft-planner/): Microsoft Planner is a task management tool included in the Microsoft 365 suite. It is designed to help teams collaborate,... - [How to Set Up 2FA for Microsoft 365](https://systemagic.co.uk/guides/how-to-set-up-2fa-for-microsoft-365/): What is MFA? MFA, or Multi-Factor Authentication, adds an extra layer of security by requiring users to provide two or... - [Why Businesses Need Windows 11 Pro (Not Home)](https://systemagic.co.uk/guides/why-businesses-need-windows-11-pro-not-home/): Download PDF We often get asked why we encourage businesses to run Windows 11 Pro, instead of Windows 11 Home.... - [A Guide to Cyber Essentials & Cyber Essentials Plus](https://systemagic.co.uk/guides/a-guide-to-cyber-essentials-cyber-essentials-plus/): What is Cyber Essentials? Cyber Essentials is a UK Government-operated scheme that was introduced in 2014 by the National Cyber... - [What is Ransomware?](https://systemagic.co.uk/guides/what-is-ransomware/): Ransomware is a type of malicious software designed to deny access to a computer system or data until a sum... - [How to Set Up an Out of Office Signature For Windows](https://systemagic.co.uk/guides/how-to-set-up-an-out-of-office-with-a-signature-for-windows/): Prefer to read offline? Download the guide here. By default, Microsoft’s out-of-office doesn’t include your email signature – this is... - [How to Enable Sync in Microsoft Edge](https://systemagic.co.uk/guides/how-to-enable-sync-in-microsoft-edge/): Looking for a downloadable PDF guide? Introduction In this guide, you’ll learn how to set up and configure the sync... - [How to Set Up a 2FA Browser Extension](https://systemagic.co.uk/guides/how-to-set-up-a-2fa-browser-extension/): Looking for a downloadable PDF guide? Introduction In this guide, you’ll learn how to set up and configure an MFA... - [How to Prepare Your Mac Before Returning It](https://systemagic.co.uk/guides/how-to-prepare-your-mac-before-returning-it/): Introduction Before sending your Mac back to us, you will need to deactivate a few settings, including your Apple ID.... - [How to Add a Second Email Account to Outlook](https://systemagic.co.uk/guides/how-to-add-a-second-email-account-to-outlook/): About This Guide In this guide, we will show you how to add a second email account to Outlook on... - [How to Add Microsoft 365 Emails to an Android Device](https://systemagic.co.uk/guides/adding-365-emails-to-an-android-device/): Adding Microsoft 365 emails to the Outlook app is easy with our 6-step guide. Download Guide Step 1: Open your... - [How To Use SharePoint: A Guide for Beginners](https://systemagic.co.uk/guides/basic-guide-to-sharepoint/): Download PDF Guide Introduction Have you recently migrated to SharePoint and are having trouble getting to grips with its features?... - [How To Use Microsoft Multi-Factor Authenticator App](https://systemagic.co.uk/guides/how-to-use-microsoft-multi-factor-authenticator-app/): In this guide, we will show you how to use Microsoft Multi-Factor Authenticator App. What Is The Microsoft Mutli-Factor Authenticator... - [How To Use Office 365 Apps Through Browser](https://systemagic.co.uk/guides/how-to-use-office-365-apps-through-browser/): Some clients will prefer being completely cloud-based and will want to use Microsoft 365 apps directly through their browser. The... - [How to Set Up Out Of Office Replies in Microsoft Outlook](https://systemagic.co.uk/guides/how-to-set-up-365-out-of-office-through-browser/): Introduction Whether you’re on annual leave, off sick or in an all-day meeting, setting an automated response is a handy... - [Returning Your Mac or Apple Device to Systemagic](https://systemagic.co.uk/guides/sending-back-a-device-instructions/): Step 1: Click on the magnifying glass in the top right corner. Step 2: Type ‘System Preferences’ and click on... - [How To Configure Microsoft Authenticator with 365 Emails & Passwordless Sign In](https://systemagic.co.uk/guides/configuring-microsoft-authentication-app-with-365-emails-passworldess-sign-in/): Office 365 has made it super easy to integrate Multi-Factor Authentication (MFA) and set up password-less sign-in. This means you... - [Accessing Microsoft 365 Emails Through A Web Browser](https://systemagic.co.uk/guides/accessing-365-emails-through-browser/): Some clients prefer to access their emails through the web browser – this guide will show you how to do... - [Adding 365 Emails to Mac Mail App](https://systemagic.co.uk/guides/adding-365-emails-to-mac-mail-app/): This comprehensive guide will walk you through the steps to add a Microsoft 365 email account to Apple’s Mail app... - [Adding Microsoft 365 Emails to Your iPhone or iPad](https://systemagic.co.uk/guides/adding-365-emails-to-iphone/): As a busy professional working on the go, it’s always handy to have your work emails on your phone. In... # # Detailed Content ## Pages - Published: 2026-10-02 - Modified: 2026-10-16 - URL: https://systemagic.co.uk/charity-it-support/ Do These Challenges Sound Familiar? Limited budgets, rising expectations Making every penny count is second nature, but trying to keep up with security and compliance requirements and working with legacy tech creates constant friction for your staff. Cyber risk and trustee accountability Trustees carry heavy legal responsibilities for data security. Without robust, proactive defences, a single phishing email or cyber threat puts sensitive donor and beneficiary data and your reputation at risk. Hybrid teams and inconsistent support When staff and volunteers are working across different locations, slow response times and disjointed IT help leave people stranded and unable to focus on your mission. Microsoft 365 or Google Workspace not fully utilised You are likely already using Microsoft 365 or Google Workspace, but without expert configuration your team is missing out on powerful collaboration tools, automated workflows, and built-in security features already included in your plan. - Published: 2025-11-28 - Modified: 2026-07-16 - URL: https://systemagic.co.uk/managed-service-provider/ Our Managed IT Services As your Managed Service Provider, we deliver flexible, cost-effective solutions designed to keep your business secure, efficient, and ready for what’s next. Proactive IT Helpdesk Quick, reliable support from friendly IT technicians who resolve issues fast, keeping your team productive. Cloud Solutions Seamlessly migrate to the cloud or optimise your current setup. Our Microsoft and Google Workspace experts guide you every step of the way. Cybersecurity From Managed Detection & Response (MDR) to Cyber Essentials certification, we keep your business protected, compliant, and resilient against threats. VoIP & Connectivity Strong businesses run on strong connections. We provide high-speed connectivity and VoIP solutions to keep your team seamlessly linked. The Benefits of Working With Systemagic Flexible Contracts Our services are offered on flexible, 30-day rolling terms. You will never be locked into an expensive, long-term contract. We Genuinely Care Customer service is incredibly important to us. We genuinely care about doing a great job - our 99. 5% CSAT rate proves it. Scalable Solutions Businesses evolve. That's why our solutions scale with your business as your needs change. Your Managed IT Support Partner When you partner with Systemagic, you get more than IT support. You get peace of mind. We can manage everything, from your infrastructure and cloud solutions to cybersecurity and VoIP, so you don’t have to. Want to future-proof your business? We’ll make sure your tech scales as you grow. - Published: 2025-08-18 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/remote-support-session/ Click the button below and follow the on-screen instructions to start your remote support session. - Published: 2025-04-11 - Modified: 2025-09-26 - URL: https://systemagic.co.uk/switching-it-provider-systemagic-switching-service/ How Our IT Switching Process Works Initial Liaison We start by liaising with your current IT supplier to gather access details and information about your setup. Analysis and Documentation Once we receive the necessary information, we analyse your current IT environment, remove access from the incumbent, change passwords, and store everything securely in our documentation platform. Software Transition We remove the incumbent's monitoring software and install our own on all devices to ensure continuous monitoring and support. Site Visit If required, we conduct a site visit to take pictures and gain access to hardware, ensuring we have a complete understanding of your physical setup. Vendor Communication We communicate with any software vendors to take over services, ensuring all aspects of your IT are covered. Completion The onboarding process typically takes 1-2 days, depending on complexity, with no downtime for your users. Throughout the process, our operations director, Fiona, will be your dedicated point of contact, ensuring clear communication and a smooth transition. Onboarding Testimonials "The whole Team at Systemagic have been fantastic during the hand over process. Their attention to detail and level of technical knowledge really shines through and we feel like we are in safe hands. ” Natalie at South West Business Finance "We have had an amazing experience with Systemagic. The onboarding process was seamless, and their service is marked by efficiency and punctuality – just OUTSTANDING! I cannot speak more highly of this company – they are pleasure to work with and would definitely recommend to... - Published: 2024-08-23 - Modified: 2024-08-29 - URL: https://systemagic.co.uk/it-support-in-bradford-on-avon/ What Do We Do? As your trusted IT partner, we're here to help you when your computer system develop a mind of its own. Our friendly IT Technicians are available to help, no matter how big or small the issue. Through our knowledge, experience and growing resource centre, we can help you get more from technology, introduce tools and procedures to help streamline your business practices. Why Choose Us? There are a lot of IT support providers in the area, so why choose us? Quick Response & Resolution We're proud of our industry-leading average response and resolution times. Last year, we averaged a 22 minute response and 67 minute resolution time against a whopping 52,000 tickets! Great Customer Service Making our customers happy is important to us and we love to know that we're doing a good job. All of our technicians are customer service-trained and we regularly measure CSAT rate (99. 3% in 2023). Rolling Contracts Unlike other IT providers, we don't lock our customers into expensive long-term contracts. We offer our services on rolling, 30-day terms - we prefer that our customers want to work with us, rather than be forced to. Want to learn more about how we're Doing IT Differently? - Published: 2024-02-21 - Modified: 2024-05-22 - URL: https://systemagic.co.uk/systemagic-shorts/ Systemagic Shorts - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Systemagic Shorts What is Microsoft's Shared Responsibility Model? Did you know that Microsoft doesn't take full backups of Microsoft 365 accounts?... - Published: 2024-02-02 - Modified: 2024-06-07 - URL: https://systemagic.co.uk/systemagic-25/ Test Your Technology Knowledge A LOT has happened in the last 25 years, but how much can you remember? Test your history knowledge with our Systemagic Technology Quiz. TAKE QUIZ 25 Things That Didn't Exist Before Us As we countdown to our big 25th, we're sharing 25 things that didn't exist (or weren't as prominent) when we first started. Voice Assistants Google Social Media MS Teams Wiki 5G Contactless Cards The iPhone YouTube Spotify USB Flash Drives Cloud Computing Amazon Prime Uber Bitcoin AI Air Fryers Some Of Our Team VR Maps - Published: 2023-12-20 - Modified: 2026-10-13 - URL: https://systemagic.co.uk/our-history/ Our journey27 years of doing IT differentlyFrom a small start in 1999 to an award-winning, internationally-recognised managed IT service provider, here are some of the moments that have shaped Systemagic. 1999Systemagic is incorporated by Mike & Alex Wood, offering both business IT support and website design to small businesses. 2000We move to our first offices on Windsor Bridge in Bath. 2002James Eades joins as an IT Technician. 2004We install our first ADSL broadband for a client and Chris Sweet joins as an IT Technician. 2006We take on our first (of soon-to-be many) apprentices and we move to bigger offices! This time to Entry Hill in Bath. 2007We become an official ESET Bronze Partner. 2008We achieve Microsoft Silver Partner status. 2009James Eades becomes a director of Systemagic and is included in the IoD 'Young Director of the Year' Awards. 2010James Eades takes over as Managing Director, starting a new era for Systemagic. 2011We sell our website design and development division, 'Created in Bath' to focus solely on IT. 2012We became an official Microsoft 365 Partner and began selling VoIP. 2014We move to Waterhouse in Bath, achieve a £500,000 turnover and we win our first ever award - Micro Employer of the Year. 2015Chris is promoted to Technical Director, we win ‘Small Employer of the Year’ and we attract investment from a new non-exec Chairman to work with us over the next few years of growth. 2016James is included on the prestigious '42 Under 42' entrepreneurs' list and we launch our new... - Published: 2023-07-31 - Modified: 2023-07-31 - URL: https://systemagic.co.uk/lets-talk/ Free Consultation - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Free Consultation Book An Informal Chat With One of Our IT Experts Book a free IT consultation with one of our... - Published: 2023-07-21 - Modified: 2023-07-27 - URL: https://systemagic.co.uk/business-it-support-ppc/ What's Included? Unlimited Helpdesk Support System and Network Monitoring Cloud Services Maintenance Ongoing System Maintenance Manual Backup and Antivirus Verification Proactive Service Notifications Asset and Warranty Tracking Software Patch Management Meet Some of our Team Rhys King IT Technician Learn More Sam Stone Apprentice IT Technician Learn More Adam Beer IT Technician Learn More - Published: 2023-05-18 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/download-finding-the-right-it-provider-scorecard/ Download Finding The Right IT Provider Scorecard - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 01225 426 800 Get in touch 01225 426 800 Get in touch IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Download a Free Comparison Scorecard Template To download your free copy of our comparison scorecard template, please fill in the simple form below. Your name Your email By downloading this template, you agree for us to process your data in accordance with our privacy policy. We may occasionally send you emails with other useful tools, of which you can opt-out at any time. Δ Our customers tell us we’re genuinely different to... - Published: 2023-03-29 - Modified: 2023-05-24 - URL: https://systemagic.co.uk/microsoft-365-server-status/ Latest Service Information from Microsoft Please wait whilst updates load below. Tweets by MSFT365Status - Published: 2023-02-16 - Modified: 2023-02-16 - URL: https://systemagic.co.uk/quick-quote/ Quick Quote - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Get a Quick Quote Would you like a cost comparison for managed IT support? Fill in our simple form with as... - Published: 2023-02-07 - Modified: 2023-02-07 - URL: https://systemagic.co.uk/it-support-in-wiltshire-2/ How Can We Help You? I Need Managed IT Support I Need Reliable Cybersecurity I Need Extra Resource Fast and Responsive IT Support As an IT support provider, we're here to solve your IT problems and answer your technical questions. With an average response time of just 25-minutes and resolution time of less than 90-minutes, our IT helpdesk is one of the fastest and most responsive in Wiltshire. Whether your laptop won't boot, printer won't print, software won't load or emails won't sync; we're here to help. Explore IT Support Gold-Standard Cybersecurity Do you want to enhance your organisation's cybersecurity, business continuity and disaster recovery? Our range of cybersecurity solutions. Discover Cybersecurity Co-Managed IT Support Does your internal IT department require more hands on deck? Perhaps to cover sickness, parental leave and holidays? We can be involved as little or as much as you need. Explore Co-Managed IT Support gg gnhrsnhs Doing IT Differently IT companies can be very similar from the outside, but each one is unique. We're proud that our clients describe us as genuinely different; here are a few reasons why. Risk-Free & Short-Term Contracts Our services are provided on monthly rolling contracts. We believe our customers should choose to work with us and not be forced to. Customer-Focused Service We go above and beyond for all of our customers and enjoy providing an excellent customer experience. This has led us to consistently achieve a customer satisfaction rate of 99% and be recognised at regional and national... - Published: 2023-01-19 - Modified: 2023-01-19 - URL: https://systemagic.co.uk/lets-chat-apple/ Are you looking for Apple IT support? Our friendly team of Apple Certified Technicians are here to help! Systemagic Customer? If you are an existing Systemagic customer, please email support@systemagic. co. uk with your query. New to Systemagic? We'd love to learn more about you and your business' IT requirements over a no-obligation, informal chat. Please email info@systemagic. co. uk, call 01225 426800 or fill in the adjacent form to get in touch. - Published: 2022-12-14 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/what-is-a-phishing-scam/ Whether you think your business is too small or too big to be a target, don’t be fooled... Phishing scams can affect businesses of any size, operating in any sector and can have a devastating effect.   On this page, we cover everything you need to know about phishing scams, including:  What is a phishing scam?   How do phishing scams work?    Different types of phishing scams  Why phishing scams are dangerous  How to recognise a phishing scam  How to prevent phishing scams  How to protect your business from phishing scams  Cybersecurity awareness training Phishing scam resources What is a Phishing Scam? Phishing (pronounced the same as fishing), is a type of scam used to trick users into revealing personal information. Like actual fishing, hackers use bait (in this case, an email or text) to capture their prey. Typically, cybercriminals use phishing scams to steal passwords, bank details, telephone numbers and addresses.   Phishing is a type of social engineering attack, as it uses deceptive techniques to convince a user to hand over their information. As phishing relies on the user making an error or dangerous action, important to understand how phishing scams work and how to spot them.   How Do Phishing Scams Work?   There are usually two parts to a phishing attack, a deceptive email or text and a fake landing page. We explain how these work together in the next sub-section.   A Deceptive Email or Text  The phishing attack begins when the attacker sends... - Published: 2022-11-24 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/lets-chat/ Thank you for taking the time to learn about us! We'd love to hear more about you and your business' IT requirements over a no-obligation, informal chat. Simply fill in the adjacent form and a member of our team will be in touch. - Published: 2022-11-10 - Modified: 2022-12-15 - URL: https://systemagic.co.uk/pricing/ Our Pricing - IT Support Contracts - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 How Much Does IT Support Cost? When it comes to business IT support, every organisation has different... - Published: 2022-09-07 - Modified: 2022-09-23 - URL: https://systemagic.co.uk/it-support-for-marketing-agencies/ Why Do Marketing Agencies Choose Us? We're delighted to support many marketing, design and media agencies across the UK with IT support. Our average response and resolution times of 19 and 25-minutes mean minimal downtime in your business We have Apple Certified technicians We're a Microsoft Gold Partner Our customer service-trained team speak in simple terms and with no jargon - Published: 2022-08-08 - Modified: 2022-08-08 - URL: https://systemagic.co.uk/downtime-calculator/ Downtime Calculator - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 01225 426 800 Get in touch 01225 426 800 Get in touch IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Our customers tell us we’re genuinely different to other IT companies. Get in touch today to find out more. Or call us today on 01225 426 800 I confirm that this enquiry is on behalf of a business or organisation. Δ Download PDF Please fill in your details and your whitepaper will automatically download. Δ CLOSE We use cookies to ensure that we give you the best experience on our website. If you continue to use this... - Published: 2022-07-15 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/hardware-procurement/ If you need to purchase or are considering switching to Apple products, we can provide Apple Business & Education discounts, enabling you to save money too!   Even better, when you purchase your hardware through us, your new tech will be given the full ‘Systemagic treatment’, which includes:   Unboxing and Recycling  When we receive your new hardware, we will unbox and recycle all necessary packaging, meaning that you won’t have to find space in your bins for mountains of cardboard and plastic.    Warranty Registration  We will take care of all warranty registration for you giving you peace of mind that if something goes wrong, you’re covered.    Operating System, Software & Updates  Our IT technicians will ensure the operating system and all available updates have been installed and configured so that you when you receive your machines, you’re ready to go straight away.    We will also install our maintenance and monitoring software, so that we can support you and your new device from the get-go.    Asset Tracking  If necessary, we can enable asset tracking on the device, so that you can access its location. We also make sure a record is kept of the serial number, purchase date, specification and everything else that might be needed in future.   Branded Mouse Mats  When you order a desktop computer with Systemagic, you will receive a free, branded mouse mat.   Want to be the first to know about the latest tech on the market? Join our bi-monthly hardware... - Published: 2021-12-09 - Modified: 2025-07-14 - URL: https://systemagic.co.uk/carbonneutralstrategy/ Our Carbon Reduction Strategy We recognise the role that technology and IT play in climate change and through our dedication to energy efficiency, waste reduction and responsible supply chain management, we are committed to leaving a positive impact on the planet for future generations. Here are just a few ways we reduce our carbon footprint: Energy Supply We currently use 100% renewable energy throughout our office, alongside smart and low-carbon technology. Client Visits Our 'remote first' policy means that we only visit client sites when absolutely necessary; reducing our travel emissions. Deliveries We schedule and combine deliveries as much as possible, to limit avoidable journeys and pollution. Suppliers We ask suppliers about their green credentials before engagement, with preference given to those with a green strategy. At the end of every year, we thoroughly analyse our carbon emissions including electricity and gas use, staff commutes, business travel, SaaS services and waste output. We then update and review our carbon reduction strategy and offset at least 100% of our emissions. Our carbon emissions are regularly measured and reported by working with Seedling Sustainability Initiatives Carbon Offset Projects We recognise that planting trees won’t impact carbon reduction for years from when they’re planted. Hence, we invest in carbon reduction and offset projects including solar, hydro and carbon capture. These projects are all audited and monitored to ensure that they really do result in carbon reduction. Between 2022 & 2024 we reduced our carbon footprint by 43. 1% from 2. 11 tonnes per... - Published: 2021-10-03 - Modified: 2026-07-23 - URL: https://systemagic.co.uk/cyber-security/ Why Do You Need Cybersecurity? As cyber security threats continue to rise and more organisations are required to demonstrate PCI Compliance, businesses are looking for new ways to improve their network security and enhance their protection against cyber criminals. At Systemagic, we provide a range of cyber security services to ensure you have multiple layers of protection and minimise vulnerabilities. A cyberattack can have a detrimental effect on your organisation, including costly business downtime, a ruined reputation, loss of customers and confidence, loss of revenue, GDPR fines (if data is stolen) and scarily, business closure. Cybersecurity Services Web Filtering The internet can open your organisation to many threats, including malware, phishing, viruses and ransomware. Web protection provides enhanced security by filtering website traffic, blocking known phishing sites, and eliminating malicious content which is available for both office and home workers. Discover Web Filtering Antivirus Implementation Antivirus software provides a proactive defence, protecting your passwords, data and privacy. As an ESET Gold Partner, we are experts in implementing comprehensive, multi-platform security solutions for all aspects of your digital life and hardware, including Windows, macOS and Android devices. Explore Now Microsoft Protection As a Microsoft Gold Partner, we ensure your Microsoft 365 account is configured for the best possible security. Our team are constantly development their knowledge of the latest threats and mitigating actions. Backups & Restores Although cybersecurity measures are in place to help prevent unauthorised access and file deletion, it's crucial to have a failsafe in place, especially in case files are... - Published: 2021-10-03 - Modified: 2025-03-14 - URL: https://systemagic.co.uk/cloud-migration/ Our team has performed hundreds of migrations from on-premise servers and legacy systems to "the cloud". We've also been helicoptered in when migrations have gone wrong with other IT companies, or when business owners can't face another painful IT project. Where we're different is our focus on people. Instead of focusing solely on the technical migration, we work hard to minimise the impact on your team. We prepare so that nobody is left confused on day 1 after the migration, unsure how to access the new systems or where their documents are. We schedule training sessions before anything is touched and we provide how-to guides and documentation so there's no impact on productivity. Our team has developed a huge library of best practices, knowledge base articles and important steps to make sure that your cloud migration goes smoothly. We've migrated email systems with no downtime whatsoever, and large scale data migrations without any loss of access to documents. Often cloud systems can represent a cost saving on existing systems. In one case we migrated a business from Dropbox for Business and Hosted Exchange email to Microsoft 365 to achieve a monthly cost saving of over £600. - Published: 2021-10-03 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/it-support-for-your-school-from-systemagic/ As technology continues to play an ever-growing role in education, it is more important than ever to use technology to our advantage. Whether it be hosting an online lecture to hundreds of students, providing reliable and stable networks for your educational software or having the ability to access your data from any device,through cloud technologies such as Microsoft 365, we have it covered. As a Microsoft Authorised Education Partner, and with experience with primary schools, colleges and private education providers, our team is ready to help overcome your IT challenges. We're familiar with systems like SIMS, cPOMS, Microsoft 365 and Google Workplace. We're able to supply licenses and equipment at educational discount pricing, and manage your Apple or Microsoft technology centrally. We can give advice on IT security to ensure your safeguarding is covering all bases, and any of our team who visit your school or college will be fully DBS checked. We’ll work with you to define an IT strategy that fits your budget and adds value to your learning establishment– we’re not about a hard sell. Our friendly helpdesk is on hand to ensure that your staff receive industry leading response and resolution times so they can concentrate on teaching your students We’re proud to have worked with many educational establishments including the highly prestigious Norland College. Can we help your school or college advance in technology? Get in touch with our team to find out more. - Published: 2021-10-03 - Modified: 2025-09-12 - URL: https://systemagic.co.uk/property/ With property sales going through the roof, we understand how competitive the property market is. Customer experience and making a good first impression is more important than ever and technology is at the heart of that. Whether it be providing reliable and stable networks for your property management software or having the ability to access your data from any device, anywhere at any time through cloud technologies such as Microsoft 365, we have it covered. We work with loads of agents, balancing the need for reliable and secure IT with their budgets. We've proud to have worked with estate agents and letting agents of all sizes for over 22 years and we feel this hands-on experience gives us a real competitive edge over other IT companies. We've helped some to access their data on the move so they can catch up on emails between appointments, assisted others with equipment to take quality photos and videos and discussed the best tablets and laptops to use on the road. With others we've run through a cost cutting exercise to make sure no money is being wasted on tech and licenses that aren't needed and aren't adding value to the business. We’ll work with you to define an IT strategy that fits your budget and adds value to your business – we’re not about a hard sell. Our friendly helpdesk is on hand to ensure that your team receive industry leading response and resolution times so they can continue to provide 5* service... - Published: 2021-10-03 - Modified: 2025-09-12 - URL: https://systemagic.co.uk/construction/ Whether you’re in the office or out on site, our expert team are trained in cloud technologies such as Microsoft 365 and Sharepoint, allowing you to securely access your information, anywhere, anytime and on any device. Security is critical to your business, and we have tools to ensure that your network is protected and your data is safe, no matter where you are. When those awkward IT security questions come up on your next tender, our team will be on hand to answer them and maintain your systems to certified standards. We understand that IT equipment used onsite is often subject to a hard life, so we can recommend the best devices to keep your site teams working efficiently. This includes rugged device cases, more versatile laptops and cheaper tablets. Our friendly helpdesk is on hand to ensure that your team receive industry leading response and resolution times so you can ensure you stick to project deadlines. We’re proud to have worked with many construction firms including Halsall Construction and Kennet Construction to name just two.   - Published: 2021-10-03 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/it-support-for-the-film-video-and-tv-production-sector/ IT Services for TV & Film Production We understand the fast-paced environment of production companies and the technology required to support high-quality work. Our services are customised to fit the unique needs of your production companies, whether you're editing footage, managing data, or coordinating teams across different locations. Some of the key IT services we offer include: IT Systems Management We handle the setup, configuration, and ongoing management of your IT systems, ensuring your technology works seamlessly throughout every phase of production—from pre-production planning to post-production editing and distribution. Cloud Storage Solutions Store and share large video files with confidence. Our cloud solutions are secure, scalable, and designed to give your team easy access to production assets from anywhere in the world, whether they’re on location or working remotely. Networking and Connectivity Whether you’re working at the office, home or across multiple locations, reliable networking is crucial. We ensure smooth communication and fast data transfers between team members, helping you avoid downtime during critical stages of production. Cybersecurity Solutions Protect your intellectual property, sensitive production footage, and confidential project files with robust security solutions tailored for the entertainment industry. We use the latest technology to defend against potential cyber threats like hacking, phishing, and ransomware. Hardware Procurement From high-performance devices and monitors/accessories, we help you procure the best hardware for your production needs. Our expertise ensures that you get the right equipment to support your team’s workflow and ensure maximum productivity. Why Trust Us as Your IT Support Specialists Our... - Published: 2021-10-03 - Modified: 2021-10-22 - URL: https://systemagic.co.uk/retail/ With sales in both high street and online retail at its most competitive, we understand that customer experience is more important than ever and technology is at the heart of that. Whether it be providing reliable and stable networks for your EPOS software, super-fast customer Wi-Fi or ensuring your computers are secure and regularly updated, we have it covered. We've supported retailed for over 22 years so have experienced the changing demands on IT for retail during that time. We’ll work with you to define an IT strategy that fits your budget and adds value to your business – we’re not about a hard sell. Our friendly helpdesk is on hand to ensure that your team receive industry leading response and resolution times so they can continue to provide 5* service to your customers. We’re proud to have worked with many businesses in the retail sector including Knees Home and Electrical, Nicholas Wylde Goldsmiths, Kilver Court and Salcombe Trading to name just a few. - Published: 2021-10-03 - Modified: 2024-08-08 - URL: https://systemagic.co.uk/hospitality-it-support/ Systemagic has a long history of providing IT Services for hospitality working with some of the west-country's finest independent hotels and boutique guest houses. This means the team understands the hospitality sector better than most IT providers - how guest satisfaction is key to achieving repeat business and great occupation rates, how small things like the speed at which checkout paperwork prints can make a big difference, and how IT must drive the business but work quietly in the background allowing staff to focus on the guests. I'm always very happy to recommend your wonderful team and I do feel that you have a great understanding of the hotel sector and all its peculiar requirements. - Karen Kevelighan, Combe Grove, Bath We're very lucky to work with properties including Whatley Manor, Tewkesbury Park, Bishopstrow, Homewood, No 15 Great Pulteney and many other impressive hospitality businesses. We've delivered everything from IT support and maintenance to wifi systems, superfast internet access and complete system builds for new hotels. We’ll work with you to define an IT strategy that fits your budget and adds value to your business. Our friendly helpdesk is on hand to ensure that your team receive industry leading response and resolution times so they can continue to provide 5* service to your guests. - Published: 2021-10-03 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/10-ways-we-do-it-differently/ 1. 25+ Years in Business We’ve been supporting businesses for over 25 years. This means we're familiar with many industry-specific systems and have plenty of experience supporting businesses of all sizes and sectors. 2. Long Established Clients We’re proud to still be working with clients who signed up for our services way back in 1999. Our clients stay with us for the long term, which means we can build real relationships.   3. 30-Day Rolling Contracts All our services are offered on rolling 30-day terms. We believe customers should work with us because they want to, not because of a contract term.   4. Industry-Leading Response Times Our average response time is just 24-minutes. New clients sometimes don't believe us until they experience it, but we really do respond super fast and it's always referenced in our feedback. 5. Award-Winning Team Our award-winning team deliver people-focused support and communicates in plain English. No more avoiding calling the helpdesk in case you're made to feel stupid!   6. 99. 5% Customer Satisfaction Rate We take customer satisfaction seriously. In fact, we achieved a 99. 5% CSAT rate across all of our tickets in 2024. 7. No Need for Account Managers Our client retention means we don't need salespeople and account managers - meaning you don't pay for overheads you don't need. This keeps our prices extremely competitive. 8. Industry -Leading Resolution Times Our industry-leading resolution times speak for themselves with most issues fixed in less than 90-minutes. This includes all our... - Published: 2021-10-03 - Modified: 2026-02-26 - URL: https://systemagic.co.uk/our-corporate-social-responsibility/ Mental Health Mondays Every Monday our Mental Health First Aider, Fiona, leads a whole-company session where we discuss everything from healthy eating and activities to boost mental wellbeing through to supporting friends, colleagues and family who are experiencing mental health challenges. These sessions are a great time to quietly learn about ourselves and those around us. --- Community Litter Picking Our Community Litter Picking Initiative sees groups of our team spending time collecting litter from our local area, including the beautiful river and canal immediately outside our office. The team really enjoy the excuse to get away from their desks, spend time together off the helpdesk and to make a difference to the local environment. Being outdoors is key to mental wellbeing and contributing to society is also proven to improve mental health. Watch our litter picking videos here. -- Systemagic has been a Carbon Neutral business since 2016! Each year we thoroughly analyse our carbon emissions including electricity and gas use, staff commutes, business travel, SaaS services and waste output. We then offset and mitigate these emissions in the following ways: Our Ecologi Forest Ecologi allows us to invest in environmental projects around the world, including replanting and managing mangrove forests, reforesting areas previously affected by logging and most importantly supporting local communities by involving them in the creation and management of new plantations. It’s important to us that any reforestation is sustainable and creates real impact so the accountability of Ecologi’s projects is key. To date we have... - Published: 2021-10-03 - Modified: 2026-01-28 - URL: https://systemagic.co.uk/careers-and-culture/ Our Culture We’re firm believers that ‘teamwork makes the dream work’ and that nobody in the team should be left to struggle. Whether you need advice with a ticket, support with a client project or help with training, the team are here to support you and there’s no shame in asking for help. Communication plays a vital role in our business, and that’s why we put a lot of effort into understanding each other, our behaviours, and our personalities to create a supportive, friendly, and fun working environment. In 2023 we were certified as a "Great Place To Work" and in 2019, we were shortlisted for Perkbox’s Workplace Culture Awards, in recognition of the amazing culture and atmosphere we’ve created. This is the same culture that has led the average Systemagician to stay with us for 7 years (compared to the industry average of 19 months). Growth Opportunities Many of our IT Technicians started at Systemagic as apprentices or graduates. Through our ‘Grow Our Own Talent’ scheme, they have become competent, confident, and flourishing members of our team. As a Systemagician, you will have access to unlimited training opportunities – these include qualifications and certifications with Microsoft, Apple, ESET, Jamf and Atera. Your ongoing development is important to us, that’s why we hold regular 6-month reviews to formally check in with you, discuss your goals, and training opportunities and support you in your career. Working at Systemagic Alongside our friendly and supportive culture, we offer a wide variety of benefits,... - Published: 2021-10-03 - Modified: 2026-04-22 - URL: https://systemagic.co.uk/about-us/apprenticeship-scheme/ A Day In The Life of a Systemagic Apprentice Why Choose a Career in IT? The IT sector is a dynamic and ever-changing industry which in the last two decades has grown at a rapid pace. With technology powering the modern world, the demand for talented IT professionals has and will only increase, as will job security and career progression opportunities. As a business, we have experienced year-on-year growth, seeing a notable increase in the number of support tickets we deal with. IT is an incredibly exciting sector to work in, where no two days are the same. Why Choose an Apprenticeship at Systemagic? Apprentices play an integral role at Systemagic. You will learn from the best in the business and get paid to do so! You can expect support and guidance from the whole team, including Senior Technicians, Helpdesk Administrators, our Technical Director and Managing Director, James. Not only will you be well-supported and paid to learn, but you’ll also receive 22 days holiday a year (including bank holidays), work from home Mondays and Tuesdays, have access to unlimited training and no student loan debt. You will finish your apprenticeship with a well-respected and recognised qualification, valuable industry experience and the opportunity to start an exciting career in the IT sector. Apprenticeship Qualifications We Offer Typically, we offer Level 3 Advanced Apprenticeships in partnership with Wiltshire College and QA, which can last up to 18-24 months. During your apprenticeship, you will cover: Network Fundamentals Mobility and Devices Fundamentals Cloud... - Published: 2021-08-13 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/our-guides/ Guides - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Guides ESET MDR Overview Read More How to Set Up 2FA for Microsoft 365 Read More A Guide to Microsoft Planner Read... - Published: 2021-08-12 - Modified: 2025-04-16 - URL: https://systemagic.co.uk/resources/ Resources - Systemagic IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Blog Check out our blog for techie tips and the latest news at Systemagic! More Info Videos From client testimonials, to team... - Published: 2021-08-12 - Modified: 2025-01-20 - URL: https://systemagic.co.uk/client-testimonials/ IT Support Testimonials - Systemagic - Doing IT Differently IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 What our customers say Amazing customer service, friendly approach whilst resolving my challenge rapidly! Thank you.... - Published: 2021-04-28 - Modified: 2021-04-28 - URL: https://systemagic.co.uk/it-support-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/ DOING IT DIFFERENTLY - PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have been supporting businesses of all sizes with their IT Support, Cloud and Connectivity needs for the past 22 years. We're hugely proud of our industry leading response and resolution times and 100% positive feedback records. We pride ourselves on delivering a people focused approach and with a team of friendly and experienced technicians on hand at all times to provide support, we're confident we can take the headache out of your IT requirements. Are you fed up of being tied into a long-term agreement with your IT Support Provider? Or perhaps you're worried about switching to a new IT provider in case it's disruptive for your team? Our clients tell us we're genuinely different to other IT Support providers and our 30-day rolling support contracts demonstrate our constant commitment to delivering excellent customer service and quality in care. Get in touch with us today to find out more about how we can help transform your business. Priding ourselves on our people-focused approach our customers tell us that we’re genuinely different to other IT Support providers because: We have industry-leading response and resolution times – with most issues being fixed in under 20 minutes! All our services are offered on unique rolling 30 day terms. We never tie our clients into long contracts We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you will... - Published: 2021-04-28 - Modified: 2021-04-28 - URL: https://systemagic.co.uk/managed-it-service-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/ DOING IT DIFFERENTLY - PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have been supporting businesses of all sizes with their IT Support, Cloud and Connectivity needs for the past 22 years. We're hugely proud of our industry leading response and resolution times and 100% positive feedback records. We pride ourselves on delivering a people focused approach and with a team of friendly and experienced technicians on hand at all times to provide support, we're confident we can take the headache out of your IT requirements. Are you fed up of being tied into a long-term agreement with your Managed IT Service Provider? Or perhaps you're worried about switching to a new IT provider in case it's disruptive for your team? Our clients tell us we're genuinely different to other Managed IT Service providers and our 30-day rolling support contracts demonstrate our constant commitment to delivering excellent customer service and quality in care. Get in touch with us today to find out more about how we can help transform your business. Priding ourselves on our people-focused approach our customers tell us that we’re genuinely different to other Managed IT service providers because: We have industry-leading response and resolution times – with most issues being fixed in under 20 minutes! All our services are offered on unique rolling 30 day terms. We never tie our clients into long contracts We have over 22 years’ experience and 99. 99% client retention Our customer focused support... - Published: 2021-04-28 - Modified: 2021-04-28 - URL: https://systemagic.co.uk/it-service-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/ DOING IT DIFFERENTLY - PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have been supporting businesses of all sizes with their IT Support, Cloud and Connectivity needs for the past 22 years. We're hugely proud of our industry leading response and resolution times and 100% positive feedback records. We pride ourselves on delivering a people focused approach and with a team of friendly and experienced technicians on hand at all times to provide support, we're confident we can take the headache out of your IT requirements. Are you fed up of being tied into a long-term agreement with your IT Service Provider? Or perhaps you're worried about switching to a new IT provider in case it's disruptive for your team? Our clients tell us we're genuinely different to other IT Service providers and our 30-day rolling support contracts demonstrate our constant commitment to delivering excellent customer service and quality in care. Get in touch with us today to find out more about how we can help transform your business. Priding ourselves on our people-focused approach our customers tell us that we’re genuinely different to other IT service providers because: We have industry-leading response and resolution times – with most issues being fixed in under 20 minutes! All our services are offered on unique rolling 30 day terms. We never tie our clients into long contracts We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you will... - Published: 2021-04-28 - Modified: 2021-04-28 - URL: https://systemagic.co.uk/it-provider-people-focused-it-support-no-long-term-contracts-doing-it-differently/ DOING IT DIFFERENTLY - PROVIDING PEOPLE FOCUSED IT SUPPORT FOR 22 YEARS. At Systemagic our friendly and experienced team have been supporting businesses of all sizes with their IT Support, Cloud and Connectivity needs for the past 22 years. We're hugely proud of our industry leading response and resolution times and 100% positive feedback records. We pride ourselves on delivering a people focused approach and with a team of friendly and experienced technicians on hand at all times to provide support, we're confident we can take the headache out of your IT requirements. Are you fed up of being tied into a long-term agreement? Or perhaps you're worried about switching to a new IT provider in case it's disruptive for your team? Our clients tell us we're genuinely different to other IT providers and our 30-day rolling support contracts demonstrate our constant commitment to delivering excellent customer service and quality in care. Get in touch with us today to find out more about how we can help transform your business. Priding ourselves on our people-focused approach our customers tell us that we’re genuinely different to other IT providers because: We have industry-leading response and resolution times – with most issues being fixed in under 20 minutes! All our services are offered on unique rolling 30 day terms. We never tie our clients into long contracts We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you will always talk to a friendly human who... - Published: 2021-02-02 - Modified: 2021-02-02 - URL: https://systemagic.co.uk/national-apprenticeship-week-2021/ In line of National Apprenticeship Week 2021, we spoke to our Apprentice's past and present to find out what they love about the scheme and what advice they would give to those considering an Apprenticeship in the future. - Published: 2020-08-12 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-cirencester-systemagic-doing-it-differently/ At Systemagic we’ve been providing people-focussed IT support in Cirencester and surrounding areas since 1999. We're extremely proud to offer our services on unique, flexible 30-day rolling contract terms which is just one of the reasons our lovely clients tell us we're different to other IT providers. Our clients in the area include healthcare providers, hotels and consultants. We have over 22 years’ experience and are super proud of our 99. 99% client retention. We are incredibly proud of our industry-leading response and resolution times – with most issues being fixed in less than 25 minutes! Our Customer Experience Manager is dedicated to ensuring clients you get maximum value from their partnership with us. None of our customers are tied into long-term contracts. Our customer focused support means you always speak to a friendly human who explains everything in plain English. Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focussed around the people not the technology really resonates with our ethos and the way our team operates. Their helpdesk team are friendly, efficient and communicate well and the senior team have delivered solutions and ideas for a range of issues that growing businesses like ours encounter, enabling us to scale and work from wherever we are with the minimum of fuss. We really enjoy working with them and appreciate the effort they have put in. They really are partners in our business, and we love working with... - Published: 2020-07-09 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-newport-systemagic-doing-it-differently/ Systemagic offer IT Support in Newport for small and medium size businesses. At Systemagic we provide IT Support, Cloud and Connectivity solutions to organisations in Newport and the surrounding South West. All our services are offered on unique contract terms demonstrating our teams dedication to customer care and quality of service. Our clients, some of who have been with us for over twenty years tell us we’re genuinely different to other IT providers because. . We don't tie our clients into long-term contracts which is why all our services are offered on fully flexible 30-day terms. We are super proud of our industry-leading response and resolution times – with most issues being fixed in under 25 minutes! Our Customer Experience Manager is on hand and dedicated to making customers get maximum value from the relationship. We have over 22 years’ experience and 99. 99% client retention! We're passionate about customer service which is why when you call our team you will always speak to a friendly human who doesn't baffle you with tech talk. If your business is on the lookout for IT Support in Newport or the surrounding areas, our expert and enthusiastic team want to hear from you. We have always found Systemagic immensely professional, accommodating and would regard them as industry experts. They provide us with sound information to protect our business, at the same time a down to earth friendly approach which makes working alongside them an absolute joy. Highly recommended company, we need more of... - Published: 2020-07-08 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-chepstow-systemagic-doing-it-differently/ At Systemagic we’re proud to be supporting customers today who signed up to our services over twenty two years ago! At Systemagic we provide Cloud solutions, Internet services and IT Support in Chepstow and across the South West of the UK! We're proud that many of our clients who initially signed up to support services on a short term basis in 1999 are still working with us today and our customers buy in to our “Doing IT Differently” ethos. Our clients tell us that our values are very different to other IT providers because. . All of our services are provided on flexible 30 day rolling terms. We don't tie customers into long term contracts. Our industry-leading response and resolution times speak for themselves – with most issues being fixed in less than 25 minutes! Our Customer Experience Manager is always on hand and dedicated to ensuring our clients get the absolute most from their relationship with Systemagic. We have over 22 years’ experience and 99. 99% client retention (which we're super proud of! ) Our people-focused approach means you always speak to a friendly human who communicates with you in plain English. If your organisation would like more information on business IT Support in Chepstow, why not get in touch today? "Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focused around the people not the technology really resonates with our ethos and the way our team... - Published: 2020-07-06 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-tewkesbury-systemagic-doing-it-differently/ Systemagic offer Cloud solutions, Connectivity services and IT support in Tewkesbury since 1999. Our experienced team are trained in delivering the best customer service and our friendly technicians are always on hand to offer the best possible solution tailored to your business requirements. With over 22 years providing IT Support in Tewkesbury our clients tell us we are genuinely different to other IT providers. Priding ourselves on our Customer and people-focussed approach we love that our clients tell us we’re different because: All of our services are offered on unique 30 day rolling contract terms. We are passionate about not locking our clients down into long contracts! We are proud to deliver industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a dedicated Customer Experience Manager on hand to ensure all of our clients get maximum value from their relationship with us. We have over 22 years’ experience and 99. 99% client retention. Our customer focused support means you will always talk to a friendly human communicates with you in plain English. Some of our Tewkesbury based clients include: Tewkesbury Park Spa Dental Caroe & Partners Another great service from Systemagic, thank you for always looking out for us and keeping us safe and secure. 100% confidence in you James and all of your team, no hesitation in recommending Systemagic. Jackie Parker, Business Manager Workplace Wellness We are absolutely delighted with the service and approach from Systemagic, they are true business partners... - Published: 2020-05-20 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-paulton-systemagic-doing-it-differently/ As an award-winning IT provider we’ve been delivering customer focused IT support in Paulton since 1999. Our experienced, people-focused team provide Cloud services, Connectivity solutions and IT Support in Paulton and surrounding areas. We are proud to offer no long term contracts to our customers, just one of the things that makes us different. You may be hesitant to change IT providers however our clients tell us we’re genuinely different to other IT companies because. . All of our services are offered on our risk-free rolling 30 day contract terms. We're really proud to have achieved industry-leading response and resolution times – with most issues being fixed in under 25 minutes for users! Our awesome Customer Experience Manager is on hand at all times ensuring customers get maximum value from our partnership We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly techie! Our lovely clients see our services as a partnership, working together to help them make the most from their technology. We love working with such a broad spectrum of organisations ranging from colleges, NHS departments and thriving small and medium size businesses. We would have no hesitation in thoroughly recommending Systemagic. All members of staff, be that the technicians we have had on site, or those back at the office are without question always helpful, cheerful and polite. Explanations about what is required or being undertaken are given in laymen’s terms. All in all it... - Published: 2020-05-20 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-shepton-mallet-systemagic-doing-it-differently/ With over 350 customers across the South West Systemagic provide people-focused IT support in Shepton Mallet and surrounding areas to small and medium size businesses. Shepton Mallet is a hive of industry and our clients in the town include the wonderful Kilver Court shopping village. Our award-winning team are trained in delivering excellent customer service ensuring they support users and not just their technology. We put our clients at the forefront of absolutely everything we do which is why we're proud to still be working with customers who signed up to our services over 22 years ago! Are you worried about outsourcing your IT Support in Shepton Mallet? Perhaps you're hesitant to change providers? Priding ourselves on our people-focused approach our clients tell us we are genuinely different to other companies because. . We offer our services on unique risk-free rolling 30 day terms. We have industry-leading response and resolution times (which we're super proud of) with most user issues being fixed within 25 minutes! We have an awesome Customer Experience Manager who is dedicated ensuring our customers get the most from their partnership with us. We have over 22 years’ experience in the industry and 99. 99% client retention. Our people-focused approach means you will always speak to a friendly human who talks back in plain English, no confusing techie jargon here! Our experienced and professional team are available to offer the best possible solution for your business requirements. If you'd like more information on how Systemagic can help... - Published: 2020-05-20 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-midsomer-norton-systemagic-doing-it-differently/ As an experienced IT company we pride ourselves on delivering the best IT Support in Midsomer Norton to small and medium size businesses. Our award-winning team have been providing Cloud solutions, Connectivity services and IT support to businesses in Midsomer Norton and surrounding areas for over 22 years. We work with a range of organisations who tell us we're different to other providers. If you're worried about taking your IT elsewhere then take a look at why we're different: We would hate to tie our clients into long-term contracts which is why all of our services are offered on unique 30 day terms. Our industry-leading response and resolution times speak from themselves. We have an awesome Customer Experience Manager who is completely dedicated to ensuring our customers get maximum value from their partnership with us. We have over 22 years’ experience in the game and 99. 99% client retention Our people-focused approach means users will always talk to a friendly technician who won't baffle you with tech talk! We selected Systemagic for a number of reasons,; our overall aim was to use local companies, we wanted a company who would offer sound practical advice and lead us through the project keeping the guest fully at the heart of our decision making. The approach from Systemagic was always practical, they use language, which we could understand and offered at all times straightforward solutions to our challenges. I particularly liked their speedy response, pro-active style, their co-operation when our timelines and deadlines... - Published: 2020-05-19 - Modified: 2024-07-23 - URL: https://systemagic.co.uk/it-support-in-glastonbury-systemagic-doing-it-differently/ Business IT Support in Glastonbury At Systemagic, our award-winning team take time to understand your individual business requirements. We then provide a bespoke approach in supporting your organisation, no matter the size or industry. We're comitted to ensure our customers get the best possible solution and our professional and experienced Helpdesk team work hard in order to achieve industry leading response and resolution times whilst maintaining a great level of customer service. Are you scared to change IT providers? Or worried about outsourcing your IT? Our clients tell us we're genuinely different for a number of reasons: We don't tie our clients into long term contracts, almost all of our services are provided on risk free 30-day rolling terms. Our industry-leading response and resolution times mean most issues we get from our client base of over 400 customers are fixed in under 25 minutes! We have a dedicated Customer Experience Manager who is committed to ensuring our clients receive maximum value from our partnership. We have over 22 years’ experience and a 99. 99% client retention. Our people focused approach means you always talk to a friendly member of the team who don't overwhelm you with tech talk! "Systemagic have been absolutely brilliant from day one and have been critical in helping our business function smoothly. Their no-nonsense approach focused around the people not the technology really resonates with our ethos and the way our team operates. Their helpdesk team are friendly, efficient and communicate well and the senior team... - Published: 2020-05-19 - Modified: 2021-10-21 - URL: https://systemagic.co.uk/it-support-in-street-systemagic-doing-it-differently/ At Systemagic we have over 22 years experience providing Cloud solutions, Internet services and business IT support in Street and surrounding areas. Our Technical Director lives in Street so we class ourselves as locals! We look after Roger Saul's Sharpham Park along with woth businesses from Street and surrounding villages. Our experienced team are trained in delivering the best customer service and our friendly technicians are always on hand to offer the best possible solution tailored to your business requirements. Priding ourselves on our Customer-focussed approach we love that our clients tell us we’re genuinely different to other IT providers because: All of our services are offered on flexible rolling 30 day terms. We don't tie our clients into long contracts! We deliver industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Our award winning team are proud to enjoy exceptional levels of client retention and we're pleased to offer a variety of services in which can help your business make the most from your systems. If you'd like more information on how Systemagic can provide IT support in Street for your business then we'd love to hear from you! Why not contact us today? Systemagic offer a... - Published: 2020-04-23 - Modified: 2021-02-11 - URL: https://systemagic.co.uk/your-complete-guide-to-working-from-home/ In the past month we have seen a seismic shift in our regular office environment as the Coronavirus makes working from home whether that be the home office, bedroom or even kitchen table our new normal. Businesses worldwide have been thrust into embracing remote working and all of our teams have to adapt to working in a very different way. Our team have created an informative guide and checklist for you to help you on your way to bossing working from home! To download your guide click the button below! If you'd like more information - we'd love to hear from you, get in touch with one of our friendly support technicians today! - Published: 2020-02-05 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/spotting-suspect-email/ In the world of emails, the best filter isn’t some fancy new system, it’s you! We've created a guide on how to spot suspect Emails allowing you to have total peace of mind in recognising illegitimate Emails when they arrive into your inbox. To download your guide click the button below! If you'd like more information - we'd love to hear from you, get in touch with one of our friendly support technicians today! - Published: 2019-09-24 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/it-support-in-westbury/ As an experienced IT company we’ve been providing customer focussed IT support in Westbury to businesses for over 22 years. We're extremely proud to still be working with clients who signed up to our services back in 1999. Our services are provided on unique 30-day contract terms, not only demonstrating our commitment to customer care but also our dedication to delivering a quality service. We even have a couple of our team living in Westbury so we consider ourselves proper locals! Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have over 25 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English At Systemagic, we're proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos as they tell us time and time again our clear culture and values are very different to most IT providers. Our amazing customers see our services as a partnership, working together to enhance their business and we’re thrilled to be working with such a broad spectrum of businesses ranging from 1-man outfits to colleges, NHS departments and thriving businesses helping them get the best from their IT infrastructure. Have you heard what our customers have... - Published: 2019-09-20 - Modified: 2023-06-28 - URL: https://systemagic.co.uk/it-support-in-chippenham/ Supporting Businesses in Chippenham Based in Bradford on Avon, we're only a short drive from Chippenham, where we are proud to support around 20 local businesses, including SaxonCare, Euridge Manor, BGS Healthcare and Fast Track Solutions. A handful of our friendly team live in the town, including client-favourite Field Tech, Will. As your local IT support provider, we can offer a variety of services, including: Business IT Support Cloud Computing Business Connectivity Cybersecurity Services What's Included in our IT Support Package? Unlimited Helpdesk Support Our remote support agreement includes unlimited telephone and remote support within normal business hours. Additionally, our highly skilled technicians are readily available to assist you with any technical issues you may encounter during our agreed-upon service period. System & Network Monitoring We constantly monitor key system parameters, including any warnings or errors that may occur. These are automatically rectified. In the event of critical warnings or errors that cannot be automatically rectified, our dedicated team promptly investigates and takes proactive measures to ensure minimal downtime and maximum system stability. Cloud Services Maintenance We keep an eye on your cloud services and perform routine maintenance where needed, including Microsoft 365 and backups. Our comprehensive monitoring and maintenance services extend to your cloud infrastructure, encompassing regular checks and updates for Microsoft 365 applications, as well as diligent backup management, to safeguard your crucial data. Ongoing System Maintenance We ensure that your system's performance is optimised by carrying out regular maintenance and housekeeping tasks, including optimising database performance, cleaning... - Published: 2019-09-20 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-amesbury-2/ We've been providing IT support in Amesbury for over 22 years and we're proud that our services are offered on a rolling 30-day contract basis demonstrating our constant commitment to customer care. As an experienced IT company we pride ourselves on our people-focused approach and delivering quality IT Support in Amesbury and surrounding areas. We are proud that our entire team are trained in delivering excellent customer service supporting customers as well as their technology. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Great service and very helpful. Systemagic are always available to assist us when we have a query (or rescue us when we have a problem! ) Would highly recommend. Ethan Edwards - Operations Manager Oakensen We’ve been thrilled with the customer service we’ve received. It’s great to work with a company that think on their feet and are proactive rather than reactive. I wouldn’t hesitate to recommend the team at Systemagic. Anita Jaynes, Managing Director The Business Exchange - Published: 2019-09-20 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-marlborough/ With over 350 customers across the South West we’ve been providing IT Support in Marlborough and surrounding areas for over 22 years. We're proud that our experienced and hard working team are trained in both technical and customer service skills ensuring they support users and not just their systems. If you're looking for IT Support in Marlborough, we'd love to hear from you. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English We are absolutely delighted with the service and approach from Systemagic, they are true business partners and really value strong relationships. I would recommend their services to other companies either with a demanding project or someone looking for ongoing support. Jonathan Walker, Managing Director No. 15 Great Pulteney We have always found them immensely professional, accommodating and would regard them as industry experts. They provide us with sound information to protect our business, at the same time a down to earth friendly approach which makes working alongside them an absolute joy. Highly recommended company, we need more of these. Willum Long, Co-Founder... - Published: 2019-09-20 - Modified: 2025-08-22 - URL: https://systemagic.co.uk/it-support-in-malmesbury/ We’ve been providing valuable and essential IT support in Malmesbury to businesses since 1999. As people focused IT company we take time to understand your business requirements and then provide a tailored approach in supporting users as well as their technology. If you're looking for IT Support in Malmesbury, we'd love to hear from you. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English We have always found them immensely professional, accommodating and would regard them as industry experts. They provide us with sound information to protect our business, at the same time a down to earth friendly approach which makes working alongside them an absolute joy. Highly recommended company, we need more of these. Willum Long, Co-Founder & Partner Madison Oakley We’ve been thrilled with the customer service we’ve received. It’s great to work with a company that think on their feet and are proactive rather than reactive. I wouldn’t hesitate to recommend the team at Systemagic. Anita Jaynes, Managing Director The Business Exchange - Published: 2019-09-19 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/it-support-in-devizes-systemagic-doing-it-differently/ About Systemagic We have delivered customer-focused IT support, cloud solutions and internet services to businesses in Devizes for over 25 years. Our award-winning team are always on hand to provide suppo Why Choose Us? There are a lot of local IT companies in Devizes, making you spoilt for choice when choosing a local IT provider. Here are just a few reasons why growing businesses choose Systemagic: We have industry-leading response and resolution times (22-minutes and 67-minutes, respectively) Our services are offered on rolling 30-day terms We're Microsoft Gold Partners and Apple specialists Our customer-focused support means that you will always talk to a friendly human who talks back in plain English.   We decided to make the decision to move our IT and Telecoms provider to Systemagic a we were in the position of having multiple suppliers and wanted to create a one stop solution for the staff. James and his team dealt with the transition well as we had a few obstacles along the way which were out of control, but we overcame them and they went above and beyond to ensure we had minimised disruption to the business. Dan Barfoot CMD Recruitment We are absolutely delighted with the service and approach from Systemagic, they are true business partners and really value strong relationships. I would recommend their services to other companies either with a demanding project or someone looking for ongoing support. Jonathan Walker, Managing Director No. 15 Great Pulteney  - Published: 2019-09-19 - Modified: 2026-06-11 - URL: https://systemagic.co.uk/it-support-in-bath-sytemagic-doing-it-differently/ Trusted Business IT Support & Services In Bath Since 1999, we have delivered fast, friendly and reliable IT support services to businesses throughout Bath, making us one of the city's most trusted Managed Service Providers. As an MSP, we provide the full spectrum of managed IT services, including: Helpdesk Support Keep your team productive. Our award-winning helpdesk handles technical hiccups quickly and cheerfully so your staff can focus on what they do best. Cybersecurity Safeguard your digital assets. From MDR and endpoint protection to Cyber Essentials and staff training, we keep your business secure from every angle. Cloud Services Work smarter from anywhere. As trusted Microsoft 365 and Google Workspace Partners, we handle your cloud migration and ensure you unlock the full power of your tools. Connectivity Never lose momentum. We provide the robust Wi-Fi, VoIP, and data solutions your business needs to stay fast, flexible, and always online. Businesses We Support We're proud to support some of Bath's most established and respected organisations, including Norland College at Oldfield Park, Bath Cats & Dogs Home at Claverton Down, Cobb Farr in Walcot, Komedia on Westgate Street and Nicholas Wylde Goldsmiths by Pulteney Bridge - to name a few. Why Do Local Businesses Trust Us To Manage Their IT? We have industry-leading response and resolution times – with most issues fixed in under 25 minutes! Our customer service-driven support means you always talk to a friendly human who talks back in plain English We offer most of our services on rolling... - Published: 2019-09-19 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-wincanton/ We’ve been providing a valuable and essential IT support in Wincanton to small and medium size businesses for over 22 years. We are a customer focused IT support company with a team of friendly and experienced support technicians. Our team are proud to provide our services on unique 30-day contract terms demonstrating our commitment to customer care. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Have you taken a look at what our clients have to say? We decided to make the decision to move our IT and Telecoms provider to Systemagic a we were in the position of having multiple suppliers and wanted to create a one stop solution for the staff. James and his team dealt with the transition well as we had a few obstacles along the way which were out of control, but we overcame them and they went above and beyond to ensure we had minimised disruption to the business. Dan Barfoot CMD Recruitment Will was invaluable, took care of everything with no fuss and got everything up... - Published: 2019-09-19 - Modified: 2024-09-13 - URL: https://systemagic.co.uk/it-support-in-frome/ Why Local Businesses in Frome Trust Us IT Support for Frome Businesses We work with a wide range of businesses in Frome, including Transform Communications, Cityforum, West Country Tiling, Watson Gym, The Blue House, Bath Conservation Architects, and Talbot Inn. Whether you’re a small local business or a larger operation, we tailor our IT services to meet your specific needs. Quick Response & Resolution Downtime can be costly for any business. That’s why we prioritise rapid response and resolution times. Whether it’s a remote fix or an on-site visit, we ensure that your IT issues are addressed quickly, minimising disruptions to your business operations. Customer Satisfaction & Trusted Experience With over 25 years in the industry, we’ve built a reputation for delivering exceptional IT services. Our customer satisfaction rate of 99. 3% in 2023 speaks for itself—we focus on providing clear, jargon-free support and ensuring that your IT systems run smoothly. Our customer-first approach means no long-term contracts—just 30-day rolling terms to keep your business flexible. Certified Experts You Can Rely On We’re Cyber Essentials Plus certified, an ESET Gold Partner, and a Microsoft Solutions Partner, ensuring that your business receives the best IT support from certified professionals. Whether you need help with cybersecurity, cloud migrations, or hardware procurement, our team is equipped with the expertise to deliver high-quality service every time. Comprehensive IT Services for Frome Businesses We offer a wide range of IT services tailored to the needs of businesses in Frome and the surrounding areas. Whether you're... - Published: 2019-09-19 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-calne/ At Systemagic, we are a customer focused Cloud, Internet and IT provider with a team of friendly technicians. We provide IT Support in Calne for a number of thriving businesses. All of our services are offered on a 30-day rolling contract basis and we're proud to still be supporting customers who signed up to our services back in 1999! Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English We are committed to providing what our clients want, when they need it, in the most effective manner Have you checked out what some of our clients have to say about working with us? We decided to make the decision to move our IT and Telecoms provider to Systemagic as we were in the position of having multiple suppliers and wanted to create a one stop solution for the staff. James and his team dealt with the transition well as we had a few obstacles along the way which were out of our control, but we overcame them and Systemagic went above and beyond to ensure... - Published: 2019-09-19 - Modified: 2026-06-10 - URL: https://systemagic.co.uk/it-support-in-corsham/ Trusted Business IT Support & Services In Corsham Whether your team is based in a historic building on the High Street, operating out of the bustling Hartham Park Estate, or scaling up in the new Corsham Science Park, we keep your technology seamless, secure, and built for growth. As a Managed Service Provider (MSP) for Wiltshire, we deliver enterprise-grade technology solutions with the responsive, personal care of a local partner. Our Managed IT Services for Corsham Businesses We provide the full spectrum of managed IT solutions to keep your business running smoothly, securely, and without interruption. Helpdesk Support Keep your team productive and focused. Our award-winning tech support helpdesk handles day-to-day technical hiccups quickly and cheerfully. From password resets to complex network troubleshooting, your staff get immediate access to local engineers who resolve issues fast so you can focus on what you do best. Cybersecurity & Compliance Safeguard your digital assets and reputation. With Corsham’s reputation as a high-capacity digital and technology hub, robust security is non-negotiable. From Managed Detection and Response (MDR) and endpoint protection to achieving Cyber Essentials certification and staff security training, we defend your business from every angle. Cloud Services & Migrations Work smarter and collaborate from anywhere. As trusted Microsoft 365 and Google Workspace Partners, we handle your end-to-end cloud migrations with zero downtime. We ensure your remote, hybrid, or office-based teams unlock the full collaborative power, storage, and security of modern cloud tools. Connectivity & Unified Communications Never lose momentum or drop a client... - Published: 2019-09-19 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/it-support-in-wells/ Our award-winning team have been offering Cloud, Connectivity and IT support in Wells and Somerset for over 22 years. Our Technical Director was born and raised in Wells so we consider ourselves locals! As an experienced IT company of over 22 years our friendly team take time to understand your requirements and provide a tailored approach. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Our amazing customers tell us they see our services as a partnership, working together to enhance their business and we truly believe our diverse client base of over 350 businesses demonstrates our success in providing a valuable and essential IT support service to businesses not only in Wells and Somerset but the South West and further afield! We are absolutely delighted with the service and approach from Systemagic, they are true business partners and really value strong relationships. I would recommend their services to other companies either with a demanding project or someone looking for ongoing support. Jonathan Walker, Managing Director – No. 15 Great Pulteney Thank you for... - Published: 2019-09-19 - Modified: 2024-05-02 - URL: https://systemagic.co.uk/it-support-in-swindon/ What Do We Do? Our IT helpdesk is here to support your business when technology develops a mind of its own. We have provided IT support services in Swindon for over 25 years, including remote IT support, system/network monitoring, cloud services maintenance, manual backup verification, warranty tracking, and software patch management. How Can We Help? Whether you're struggling with Microsoft 365, forgotten passwords, connectivity issues, data loss, server downtime, email problems or something bigger – our team of IT experts are here to help! Why Use Systemagic for IT Support? You’re spoilt for choice when it comes to IT support providers in Swindon. Here are just a few reasons why over 350 local businesses trust our managed IT services. Genuinely Fast Response & Resolution Times We understand that IT downtime costs your business money, that’s why we work hard to keep our average response and resolution time as low as possible. In 2023, they were just 22 minutes and 67 minutes (respectively). Customer Satisfaction Doing a great job means a lot to us and we always strive to improve our customer service. We're proud to share our customer satisfaction results each month, and even prouder that they regularly sit above 99%. No Long-Term Contracts Unlike many IT support providers, we don’t tie customers into lengthy and expensive contracts. We offer our services on flexible 30-day rolling terms. After all, if we keep our customers happy, why would they want to leave? Jargon-Free IT Support Our IT technicians speak in plain... - Published: 2019-09-19 - Modified: 2024-11-04 - URL: https://systemagic.co.uk/it-support-in-warminster/ A Customer-Focused Approach to IT Support Our approach centres on understanding your business needs and providing practical, effective IT support. We prioritise clear communication and straightforward solutions, ensuring that you feel supported from the moment you raise a ticket to us fixing your issue and finding a solution. Our team combines strong customer service skills with exceptional technical capability to ensure your business runs smoothly. A Skilled, Local Team With 25 years of experience and a focus on fast response and resolution times, our team is equipped to address the specific IT needs of local Warminster-based businesses. Customer Care You Can Count On: We’re dedicated to more than just fixing issues; we will work closely with you to provide tailored solutions that add real value. Expertise You Can Trust: As certified Microsoft Solutions Partners, ESET Gold Partners, and Apple Technicians, our team brings in-depth knowledge to every scenario. Flexible IT Support Contracts We offer flexible IT support on a 30-day rolling contract basis, so you’re not locked into a long-term agreement. This allows you to experience our services and value without extended commitments. Dedicated to Your Success With a 99. 3% customer satisfaction rate and a proven track record in IT support, we are committed to providing consistent value to every business we serve. Our focus on clear response and resolution times ensures you have reliable IT support when you need it most. - Published: 2019-09-19 - Modified: 2026-02-27 - URL: https://systemagic.co.uk/it-support-in-trowbridge/ Managed IT Services in Trowbridge We're proud to support a variety of businesses in Trowbridge, including recruitment agencies, cleaning companies, retail, charities, healthcare organisations, estate agents and more. Based in Bradford on Avon, we're only 10-minutes outside of Trowbridge and regularly Our services are provided on 30-day contract terms, demonstrating our commitment to customer care and our dedication to delivering a quality service. EXCELLENT Based on 17 reviews Posted on Raife Wieland Trustindex verifies that the original source of the review is Google. I recently had major issues with my MacBook and the Microsoft Outlook app. Rhys was absolutely amazing, he talked me through what had potentially happened and then took control remotely. The issue was quickly resolved and I was back online. I could not recommend Systemagic highly enough Posted on Chris Hues Trustindex verifies that the original source of the review is Google. Last year we moved across to Systemagic to provide our business with IT support. I can honestly say our experience with them to date has been excellent. Any issues so far have been dealt with very efficiently and any staff members who have provided assistance to us, have all been very friendly and helpful with nothing being too much trouble. Posted on David White Trustindex verifies that the original source of the review is Google. Working with Systemagic has been nothing short of excellent. Our users were ably assisted throughout the project and feedback coming back was very positive. We had regular meetings with the... - Published: 2019-09-19 - Modified: 2025-08-22 - URL: https://systemagic.co.uk/it-support-in-yate/ We are proud that our award-winning team has been providing IT Support in Yate and across the South West for over 22 years. At Systemagic we provide people-focused Cloud services, connectivity solutions and business IT Support in Yate and surrounding areas.  Our team of experienced and enthusiastic technicians are always on hand to provide the best possible solution for you and your business requirements whether it's remotely or on site. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English We’re proud to enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy in to our “Doing IT Differently” ethos as they tell us our clear culture and values are very different to other IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business. Have you heard what our clients have said about working with us? Check out some testimonials below:  Great service and very helpful. Systemagic are always available to assist us when we have a query (or rescue us... - Published: 2019-09-18 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/it-support-in-keynsham/ With over 400 customers across the South West we’ve been providing customer focussed IT support in Keynsham since 1999. Our team are trained in customer service skills and our expert technicians are always on hand to offer the best possible solution for your business requirements. Priding ourselves on our people-focussed approach our customers tell us that we’re genuinely different to other IT providers because:  All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have over 25 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Would you like more information on how Systemagic can provide your business IT support in Keynsham? Talk to our award-winning team today! Our customers buy in to our “Doing IT Differently” ethos as our clear culture and values are very different to other IT providers. Our amazing customers tell us they see our services as a partnership, working together to enhance their business. We truly believe our diverse client base of over 400 businesses, ranging from 1-man outfits to colleges, NHS departments and thriving businesses demonstrates our success in providing a valuable and essential IT support service to businesses not only in the South West but further afield. Don't just take our word for it, check out what our clients have to say. . I wanted to... - Published: 2019-09-18 - Modified: 2026-06-11 - URL: https://systemagic.co.uk/it-support-in-melksham/ Trusted Business IT Support & Services In Melksham Since 1999, we have delivered fast, friendly, and reliable IT support services to businesses throughout Melksham and the surrounding Wiltshire area. Our deep roots in the local community have made us one of the region's most trusted Managed Service Providers. As your local MSP, we provide the full spectrum of managed IT services, including: Helpdesk Support Keep your team productive. Our award-winning helpdesk handles technical hiccups quickly and cheerfully, ensuring your staff can focus on growing their business without local downtime. Cybersecurity Safeguard your digital assets. From MDR and endpoint protection to Cyber Essentials certification and staff awareness training, we keep your business secure from evolving digital threats. Cloud Services Work smarter from anywhere. Whether you're in the heart of town or working remotely, we are trusted Microsoft 365 and Google Workspace Partners who handle your cloud migration and unlock the full power of your tools. Connectivity Never lose momentum. We provide the robust Wi-Fi, VoIP, and high-speed data solutions your business needs to stay fast, flexible, and seamlessly connected to clients everywhere. Why Do Melksham Businesses Trust Us To Manage Their IT? Lightning-Fast Local Response: We boast industry-leading response and resolution times, with most tech issues sorted in under 25 minutes! No Tech Jargon, Just People: Our customer service-driven support means you always talk to a friendly human who speaks in plain, straightforward English. Flexibility Over Formality: We believe in earning your loyalty, which is why we offer most of our... - Published: 2019-09-18 - Modified: 2022-05-06 - URL: https://systemagic.co.uk/it-support-in-somerset/ Cloud solutions, Connectivity services & IT support in Somerset for businesses. We're proud to have supported businesses in the South West since 1999. Our services at Systemagic are offered on a 30-day rolling contract basis demonstrating our dedication to consistent customer care and quality of service. Are you scared to outsource IT? Or worried about moving providers? Our clients tell us we're genuinely different because. . We don't tie customers into long terms contracts. All our services are offered on fully flexible 30-day terms. Our customer service trained team deliver industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer-focused support means you always talk to a friendly human who talks back in plain English. Systemagic offer a brilliant service on the phone, on site and ensure all our problems are dealt with. We highly recommend Systemagic for anyone who needs IT Support. We have built a great relationship with a professional, experienced company! Mitchell Thomas, Commercial Director - Hawker Joinery At Systemagic, we enjoy exceptional levels of client retention thanks to our consistent commitment policy. Our customers buy into our “Doing IT Differently” ethos as they tell us time and time again our clear culture and values are very different to most IT providers. Our amazing customers see our services as a partnership, working... - Published: 2019-09-18 - Modified: 2023-02-07 - URL: https://systemagic.co.uk/it-support-in-wiltshire/ As an experienced IT company we pride ourselves on our people-focused approach with flexible and risk free 30 day terms. Our hardworking and experienced team have been providing cloud solutions, connectivity services and IT support in Wiltshire to businesses for the past 22 years. Almost all our team lives in Wiltshire and our offices are in beautiful Bradford on Avon. We have clients the width and breadth of Wiltshire, from Swindon down to Salisbury and everywhere in between. With such a vibrant business community we're very proud to fly the flag for Wiltshire and look after hundreds of businesses in the county including hotels, manufacturing businesses, recruiters, town councils, schools, estate agents and all sorts of other enterprises. Our clients tell us we’re genuinely different because: All our services are offered on rolling 30 day terms rather than long contracts We have industry-leading response and resolution times – with most issues being fixed in under 25 minutes! We have a Customer Experience Manager dedicated to making sure you get maximum value from the relationship We have over 22 years’ experience and 99. 99% client retention Our customer focused support means you always talk to a friendly human who talks back in plain English Another great service from Systemagic! Thank you Becky and James for really understanding our business and ensuring that this is reflected in our website presence, and to the rest of the team thank you for always looking out for us and keeping us safe and secure. 100%... - Published: 2019-09-16 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/scared-to-move-it-service-provider/ Why Is It Easy to Change IT Provider to Systemagic? Having been around since 1999, there are a few things we’ve perfected over the years—one of those being our onboarding process. Managed Onboarding As soon as you decide to work with Systemagic, our project management team ensures the process is easy, efficient, and seamless. We talk to you in plain English, answering any questions you have. We’ll handle the admin, gather the necessary information, and ask all the right questions to set your systems up for success. With our team managing every detail, you can sit back and relax. Hazel and a dedicated technician will ensure the onboarding process is smooth, accurate, and stress-free. Trusted Process You don’t want to be stuck between your old and new IT provider, so we take care of everything. Wherever possible, we liaise directly with your previous company, ensuring all necessary information is transferred efficiently. Our documentation process ensures we gather everything we need. If your old provider isn’t fully cooperative, we have tools and expertise to find what’s needed. You should never feel trapped by your IT company, and we make the technical discovery process our responsibility, not yours. Risk-Free We’re committed to maintaining consistent service levels from day 1 to day 1,000. That’s why so many businesses stay with us for years. Our priority is ensuring your systems are secure, your backups are reliable, and your performance is optimised. Once we’ve covered these essentials, we’ll discuss your IT strategy to meet your... - Published: 2019-02-11 - Modified: 2025-08-04 - URL: https://systemagic.co.uk/video-library/ Welcome to our video library where you will find Systemagic's latest techie tips along with client testimonials. - Published: 2018-05-21 - Modified: 2025-10-13 - URL: https://systemagic.co.uk/privacy-policy/ Systemagic Ltd Privacy Notice Systemagic Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Information About Us Systemagic Ltd is a limited company registered in England under company number 3783400. Our registered address and trading address is The Old Gas Warehouse, Frome Road, Bradford on Avon, Wiltshire, BA15 1HA. VAT number: 741636632. Data Protection Officer: James Eades. Email address: james@systemagic. co. uk. Telephone number: 01225 426800. Postal Address: The Old Gas Warehouse, Frome Road, Bradford on Avon, Wiltshire, BA15 1HA. What Does This Notice Cover? This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. What is Personal Data? Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such... - Published: 2017-12-04 - Modified: 2026-02-27 - URL: https://systemagic.co.uk/case-studies-from-systemagic/ At Systemagic we believe our diverse client base, ranging from the hospitality sector, media production, education, healthcare, charities and thriving businesses demonstrates our success in providing a valuable and essential IT support service to organisations in Bath, Somerset, Wiltshire and beyond. We are proud to share with you some case studies showing the work we’ve carried out for our fabulous customers whether it is supporting them with their IT and cloud services, keeping them connected or carrying our more complex projects. - Published: 2017-10-19 - Modified: 2018-04-09 - URL: https://systemagic.co.uk/contact-thank-you/ Thank you for contacting us. - Published: 2016-08-01 - Modified: 2026-03-20 - URL: https://systemagic.co.uk/awards/ We regularly open up our doors to external inspection and scrutiny from business and industry experts. We're really proud to have been recognised with the following awards: Winner - Cloud Tango Top Managed Service Providers UK 2026 Winner - MSP501 (25th in UK) Winner - Cloud Tango Top Managed Service Providers UK 2025 Winner – 50 Best Managed IT Companies - 2024 Winner – Top Helpdesk Service - Clutch - 2024 Winner – 42 Under 42 (Fiona Major) - 2024 Winner – Customer Champion Award - SuperOps. ai Awards 2023 Winner – Customer Excellence Award – Inspire Business Awards 2022 Winner – Male Entrepreneur of the Year (James) – Great British Business Awards 2022 Winner – Computing & IT Apprentice Award – Adam Beer – Yeovil College Shining Star Awards 2020 “South West Tech 101” – Business Cloud 2019 “Top 32 South West Tech Business” – Go:Tech 2019 “32 South West Tech Business Shaping The Future” – Business Leader, 2018 Winner – SME of the Year – South West Business Awards 2018 Winner – Technology and Innovation Award – Bradford on Avon Business Awards 2018 Winner – Best Tailored IT Support & Services – SME News Business Elite Awards 2018 Winner – Commitment to Apprenticeships – Yeovil College Apprenticeship Awards 2017 Winner – Best Newcomer – intY Microsoft Partner Awards 2017 Winner – Best IT / Software Company – Bradford on Avon Business Awards 2017 Winner – Small Employer of the Year – Somerset Apprenticeship Awards 2016 Winner – Outstanding Business IT Support Provider – South West – Corporate Vision Awards 2016 Winner – Micro Employer of the Year – Bristol &... - Published: 2016-06-21 - Modified: 2018-04-09 - URL: https://systemagic.co.uk/newsletter-signup/ Name * Email * Subscribe - Published: 2016-05-26 - Modified: 2023-05-24 - URL: https://systemagic.co.uk/remote-support-login/ You can connect to Systemagic's Remote Support by entering your 6 Digit Code. Call us on 01225 426800 to speak to a technician - Published: 2016-05-06 - Modified: 2025-07-29 - URL: https://systemagic.co.uk/contact-us/ Existing Systemagic Customer?   Please email support@systemagic. co. uk or call us on 01225 426800 to log a ticket. New Customer? If you'd like to learn more about our services and how we can help you, please get in touch via the adjacent form. - Published: 2016-05-06 - Modified: 2025-11-03 - URL: https://systemagic.co.uk/about-us/ About Systemagic | Business IT Support | Bath, Wiltshire, Somerset IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources T: 01225 426800 E: info@systemagic.co.uk Resource Centre Switching Service Videos Blog Remote Support Tel: 01225 426 800 IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources IT Support Business IT Support Apple IT Support for Businesses Cloud Migration Cyber Security Microsoft 365 Hardware Procurement Equipment Leasing Technologies Microsoft 365 Google Workspace Apple SharePoint NordPass Password Manager Cyber Essentials Phone Systems Who We Help Case Studies Testimonials About Us Switching To Us Our Team Our History 10 Ways We Do IT Differently Awards Apprenticeship Scheme Careers and Culture Sustainability ESG Get in Touch Blog Resources Tel: 01225 426 800 Meet the Team Our team of friendly support technicians speak in plain English and pride... - Published: 2016-05-06 - Modified: 2026-07-23 - URL: https://systemagic.co.uk/ Doing IT Differently Making technology work for your business Our clients tell us we're genuinely different from other IT companies, which is why they build long term relationships with us. We deliver friendly support and industry leading response and resolution times with no long term contracts. ## News - Published: 2026-10-14 - Modified: 2026-10-05 - URL: https://systemagic.co.uk/were-celebrating-20-years-of-systemagic-apprenticeships/ - Categories: Uncategorized As we hit the 20th anniversary of running our Systemagic Apprenticeship Scheme, we’re taking a moment to look back at the journey, celebrate the incredible people who have joined our team, and share why vocational training is at the very heart of everything we do. Why We Chose the Apprenticeship Route From early on, we realised that standard tech recruitment often missed something vital: culture fit and genuine passion. In IT, technical skills can always be taught. What can’t be taught as easily is enthusiasm, problem-solving, and a focus on delivering outstanding customer care. By partnering with top training providers over the last two decades, we’ve been able to take ambitious, curious individuals and give them a structured path to turn their passion for technology into a lifelong career. "Apprenticeships aren't just a recruitment tool for us, they are fundamental to who we are. Bringing in fresh perspectives keeps our culture energised, and watching an apprentice grow is one of the most rewarding parts of running Systemagic. " Fiona Burgess – Operations Director By the Numbers: Two Decades of Impact Over the last 20 years, our commitment to apprenticeships has delivered real results across our team and our local community. Having trained over 15 apprentices across two decades, we’re proud that many have stayed with us, including Rhys who is celebrating 10 years at Systemagic next year. We sat down with some of our current and former apprentices to learn more about their experience and how technology has changed since... - Published: 2026-10-12 - Modified: 2026-09-28 - URL: https://systemagic.co.uk/preparing-your-tech-budget-and-staff-for-january-2027/ - Categories: Uncategorized As we head into the final quarter of the year, business leaders are naturally focused on hitting Q4 targets and wrapping up end-of-year operations. However, from an IT management perspective, how your business closes out the year directly impacts how fast you can hit the ground running in January 2027. Starting your first working week of January with hardware failures, surprise software renewals, or new team members unable to log in creates unnecessary friction. To help you avoid the common Q1 operational bottlenecks, we have put together this practical checklist covering device replacements, IT budget planning, and staff onboarding strategies. 1. Hardware & Device Replacement While hardware failures can seem unexpected, devices usually show warning signs as they reach end-of-life - typically through sluggish performance or hitting the 3-to-4-year mark. Sudden breakdowns cause unnecessary stress, lost productivity, and expensive rush-shipping fees. Planning your hardware upgrades before the end-of-year operational freeze keeps your team running without interruption. Audit Equipment Lifecycles: Together, we can review your current workstation and network inventory. Any devices reaching or exceeding the 3-to-4-year mark should be slated for replacement to avoid unexpected performance issues. Order Early to Avoid Supply Delays: Global logistics routinely slow down in December. We recommend placing hardware orders by mid-November so our team can receive and configure devices before the Christmas holidays. Provisioning: Using our central management tools, we fully configure new devices offsite. When your employees unbox their new equipment on Day 1, everything is ready to go with zero manual setup... - Published: 2026-09-30 - Modified: 2026-09-30 - URL: https://systemagic.co.uk/protect-yourself-with-mdr-and-itdr/ - Categories: Uncategorized As we observe Cybersecurity Awareness Month 2026, the digital landscape looks vastly different from what it did just a few years ago. With the rapid maturation of AI-driven cyber threats, automated ransomware, and hyper-targeted social engineering, the old advice of "just use a strong password and stay vigilant" doesn’t cut it anymore. The global theme, "Secure Our World" / "Don't Make It Easy for Them," highlights a vital shift: organisations can no longer rely purely on passive preventative tools. Hackers don’t typically break into networks anymore; they simply log in using compromised credentials or subtle identity manipulations. To truly fortify your organisation this October, your security strategy needs to pivot toward active defence. Enter the ultimate power couple of modern enterprise security: Managed Detection and Response (MDR) and Identity Threat Detection and Response (ITDR). The Shifting Battlefield: Why Identity is the New Perimeter For decades, cybersecurity was about building a high fence around your network and guarding the gate. But with remote work, cloud adoption, and multi-cloud environments, that perimeter has dissolved. Today, identity is the perimeter. Adversaries have realised that exploiting a software vulnerability is noisy and difficult, whereas stealing a valid user's credentials, via sophisticated AI-generated phishing, session hijacking, or token theft, is cheap and effective. Once inside, they "live off the land," using legitimate administrative tools to move laterally, extract data, and deploy ransomware without triggering traditional alarms. This is where standard security tools fall short. They see a user logging in with correct credentials and assume... - Published: 2026-09-14 - Modified: 2026-09-14 - URL: https://systemagic.co.uk/what-is-itdr-an-overview-of-identity-threat-detection-and-response/ - Categories: Uncategorized We’ve all heard it a lot: Identity is the new security perimeter. But is it really true? Attackers don’t try to blast through your traditional firewalls anymore. Instead, they are quietly walking right through the back door using stolen credentials and manipulated identity access. With the modern shift toward hybrid work, SaaS adoption, and remote access tools, compromised logins and abused identities have officially become the main threat vectors. It’s no surprise that ITDR (Identity Threat Detection and Response) has emerged as an entirely new category of cybersecurity. But what exactly is it, and why is it so critical right now? What is Identity Threat Detection and Response (ITDR)? At the highest level, ITDR is a security framework, toolset, and incident response process designed to stop identity compromises before they become full-blown breaches. This involves detecting and preventing: Credential theft and session hijacking Privilege escalation and account misuse Other subtle, suspicious behaviours indicating an internal threat actor While endpoint and network security tools help safeguard digital infrastructure, ITDR specifically guards the human (identity) security layer. It focuses squarely on usernames, passwords, tokens, access permissions, and authentication methods. What Does Modern ITDR Actually Detect? Traditional security looks primarily at whether a login succeeded or failed. Modern ITDR looks past the front door to evaluate what happens next: Where did the login originate? How is the account behaving? What resources is it touching, and is the attacker creating a backdoor to return? Key threats that modern ITDR identifies and neutralises include: Suspicious... - Published: 2026-08-26 - Modified: 2026-08-28 - URL: https://systemagic.co.uk/unlock-hidden-productivity-with-microsoft-planner/ - Categories: Uncategorized If your team is already using Microsoft 365, you might be paying extra for third-party project management apps or drowning in endless email chains and shared spreadsheets to keep projects on track.   But there’s a powerful, collaborative tool built directly into your existing subscription that you might not even know about: Microsoft Planner.   Whether you're managing marketing campaigns, onboarding new hires, or tracking deliverables, Microsoft Planner brings structure, clarity, and efficiency to your daily workflows.   What Is Microsoft Planner?   Microsoft Planner is a modern, flexible task and project management tool. It unifies individual to-do lists and team collaboration into a single, cohesive experience.   Instead of jumping between disconnected apps, your team can plan, organise, and execute projects right where they already work - especially inside Microsoft Teams.   Core Capabilities:  Multiple View Options: Switch seamlessly between Board (Kanban-style cards), Grid lists and Schedule calendars depending on your project's needs.   Buckets and Tasks: Organise work into distinct phases or categories, assign tasks to team members, set priorities, and attach files or checklists.   Task Chat & Collaboration: Use real-time task chats featuring @mentions and rich text formatting to keep discussions focused directly on the work item.   Reusable Templates: Save time on recurring workflows by creating custom templates with pre-designed layouts, buckets, and labels.   AI Assistance: Leverage Microsoft 365 Copilot features to summarise project updates, track risks, and streamline planning. Why Is It Useful for Businesses? No Extra Software Costs If your organisation already... - Published: 2026-08-21 - Modified: 2026-08-21 - URL: https://systemagic.co.uk/the-hidden-risk-in-your-teams-password-habits-and-how-to-fix-it/ - Categories: Uncategorized It is estimated that the average computer user has over 200 passwords to remember across their personal and work lives. Think about your own daily routine: your personal banking, your streaming services, your online shopping, alongside your corporate email, project management tools, and cloud storage. With that many to memorise, it’s no surprise that people resort to bad habits. People reuse passwords, write them down on sticky notes, or cross-contaminate personal and work logins. Let's be honest, most of us have been guilty of it at some point.   However, when convenience trumps security, the stakes are remarkably high.   The Danger of Cross-Contamination  Consider this scenario: An employee uses the same password for their personal Netflix or retail account that they use for their corporate Microsoft 365 login.   While that might seem harmless, tech companies and third-party websites suffer data breaches every single day. Millions of credentials are leaked, compiled into lists, and sold on the dark web. If a hacker gets a username and password combination from a minor breach on a consumer site, they will immediately try that exact same combination on corporate networks using automated "credential stuffing" attacks.   Cyberattacks are growing increasingly sophisticated. Hoping your team will simply "remember to be more careful" is no longer a viable security strategy.   We need to shift away from unsecured passwords entirely.   How to Fix It Without Driving Your Team Crazy  The golden rule of cybersecurity is friction: if a security measure makes an employee's... - Published: 2026-07-21 - Modified: 2026-07-21 - URL: https://systemagic.co.uk/why-windows-10-end-of-life-should-be-on-your-radar/ - Categories: Uncategorized As Windows 10 approaches its end-of-life support deadline, it’s essential for businesses to understand what this means for their systems and why it’s worth preparing early.   An unsupported operating system can bring several risks, from increased cybersecurity vulnerabilities to potential compliance issues.   Here, we’ll explore the critical reasons why upgrading from Windows 10 should be a priority for businesses of any size. Security Vulnerabilities and Increased Cyber Risks When an operating system reaches end-of-life, Microsoft stops releasing security patches and updates for it.   This leaves systems exposed to a range of cybersecurity threats.   With new types of malware, phishing scams, and ransomware attacks emerging all the time, an outdated OS makes it far easier for hackers to exploit weaknesses.   Unpatched systems are essentially left without a defence against new vulnerabilities. This lack of updates could result in:  Data Breaches: Sensitive information, from customer data to internal files, could be compromised.   Increased Malware Risk: Unsupported systems are more likely to be targeted by malware and ransomware.   Business Reputation Risks: Clients trust businesses that take data security seriously. Any breach resulting from outdated software can harm both your business reputation and client trust.    Compliance Issues with Industry Standards If your business is subject to data protection regulations or industry standards, such as Cyber Essentials, GDPR, HIPAA, or PCI-DSS, operating an outdated system could lead to compliance challenges. Many regulations require businesses to use systems with up-to-date security measures to ensure data privacy.   Failing... - Published: 2026-07-15 - Modified: 2026-07-22 - URL: https://systemagic.co.uk/why-cyber-essentials-plus-matters-more-than-ever-for-nhs-suppliers/ - Categories: Uncategorized If your organisation supplies products or services to the NHS, Cyber Essentials Plus (CE Plus) is no longer just a "nice to have". For many suppliers, it's now an essential requirement. Recent changes to NHS procurement rules, updates to the Data Security and Protection Toolkit (DSPT), and new Cyber Essentials standards mean organisations need to review their cyber security compliance sooner rather than later. Waiting until your next tender or contract renewal could put valuable business at risk. Here's what NHS suppliers need to know. Why Has Cyber Essentials Plus Become So Important? Over the past year, several significant changes have raised the importance of Cyber Essentials Plus across the NHS supply chain. Firstly, NHS Supply Chain now requires organisations that handle NHS personal data or provide IT and digital services to hold Cyber Essentials Plus under Procurement Policy Note (PPN) 014. This requirement applies to many new suppliers and is increasingly being reviewed for existing contracts. Secondly, the National Cyber Security Centre (NCSC) has reinforced Cyber Essentials as a key part of its strategy to improve cyber resilience across the NHS following major attacks on healthcare organisations, including the Synnovis cyber incident. Finally, Cyber Essentials version 3. 3 introduced mandatory multi-factor authentication (MFA) for all in-scope cloud services. Any organisation renewing or achieving certification without MFA in place will fail the assessment. Combined, these changes make Cyber Essentials Plus one of the most important cybersecurity certifications for NHS suppliers. What Is Cyber Essentials Plus? Cyber Essentials is the UK... - Published: 2026-07-01 - Modified: 2026-07-15 - URL: https://systemagic.co.uk/systemagic-ranked-as-the-top-11th-msp-in-the-uk/ - Categories: Uncategorized We have some incredibly exciting news to share! Systemagic has officially been named one of the world’s top managed service providers in the prestigious Channel Futures 2026 MSP501 rankings.   In an industry list that is typically dominated by massive corporate giants, we managed to climb to an impressive 139th globally and secured the 11th spot right here in the UK.   This marks our third time making the list, and it's a massive validation that our people-first approach can truly compete on the world stage.   The Best, Not the Biggest  While this award places us alongside global technology leaders, our core philosophy isn't changing. For 27 years, we’ve made it our mission to disrupt the traditional IT industry. How? By rejecting rigid, long-term contracts in favour of flexible, relationship-driven support.   Our Operations Director, Fiona Burgess, sums it up perfectly:  "Making the MSP501 list for the third year is a huge testament to our team, but it doesn't mean we are changing who we are. Our mission has always been to be the best, not the biggest. While we continue to invest heavily in advanced cybersecurity and regulatory compliance to keep our clients safe, our foundational promise hasn't shifted in 27 years. We don't lock people into long-term contracts, and we remain the same friendly, accessible partner our clients have always known. "  Growing Our Team, Protecting Our Roots  To keep up with our evolving technical capabilities and ensure our clients always get top-tier support, we’ve welcomed three... - Published: 2026-06-30 - Modified: 2026-06-30 - URL: https://systemagic.co.uk/upcoming-microsoft-365-price-changes-what-you-need-to-know/ - Categories: Uncategorized If your business relies on Microsoft 365 to keep things running smoothly, there is an important update on the horizon. Starting July 1, 2026, Microsoft will be implementing a supplier-driven price increase across several of its core licenses. We know that price adjustments are never the most welcome news, so we want to give you a clear heads-up on what to expect, when it takes effect, and how we can help you manage it. When will this affect you? The new pricing won't hit everyone all at once. The change will take effect at your first renewal date after July 1, 2026, and will be reflected on your July month-end invoice. Key Pricing Updates (UK) To help you plan your budget, here is a quick look at the updated pricing for some of the most common packages: License Type New Monthly Rate New Annual Rate Microsoft 365 Business Basic £6. 48 £64. 80 Microsoft 365 Business Standard £12. 96 £129. 60 Note: Other license types may also see adjustments. If you use a package not listed above, get in touch with us for your specific pricing. How we can help Our priority is making sure your business stays efficient without overpaying for tools you don't use. A price change is actually a great excuse to do a quick "license spring cleaning. " We are here to help you: Audit your current setup: Are you paying for active licenses assigned to former employees? We can trim the fat. Review your tiers:... - Published: 2026-06-29 - Modified: 2026-06-29 - URL: https://systemagic.co.uk/why-its-important-to-reboot-your-devices/ - Categories: Uncategorized We get it. When you reach out to our support team because a workstation is acting up, and the first thing we ask is, "Have you tried restarting? " it can feel like a bit of a cliché.   But behind that request isn't a shortcut; it’s simple computer science.   For modern business environments, where devices run complex operations for days on end, a system reboot is the single most effective way to resolve minor glitches, maintain peak performance, and keep your business secure.   Here is a look behind the curtain at what actually happens when you hit "Restart," and why it saves your team valuable hours. It Clears Digital Congestion (RAM) Think of your computer’s Random Access Memory (RAM) like a physical office desk. At the start of the week, it’s clean. But as your team opens emails, launches CRM software, juggles spreadsheets, and runs video calls, that desk gets piled high with files.   Even after you close a program, background processes often leave "clutter" behind. A restart completely clears the desktop, flushing the RAM so your operating system can start fresh with maximum available memory. It Resolves Hidden "Memory Leaks" Software isn't always perfect. Occasionally, an application suffers from a glitch known as a memory leak. This happens when a program requests RAM to perform a task but fails to release it back to the system when finished.   Over a few days, that single application can silently hog an enormous amount of your computer’s... - Published: 2026-05-27 - Modified: 2026-06-11 - URL: https://systemagic.co.uk/why-human-habits-are-your-biggest-security-risk/ - Categories: Uncategorized One of the most overlooked cybersecurity threats to modern businesses stems from personal web habits. This risk is amplified when professional and personal lives blend across shared devices, browsers, and digital identities. Everyday habits, such as checking personal emails, recycling passwords, or logging into familiar applications frequently expose sensitive corporate data without any malicious intent. Rather than implementing restrictive rules that inevitably drive employees to find workarounds, organisations can best minimise exposure by establishing clear guardrails, implementing stronger default security settings, and providing practical coaching. Most cyberattacks don't begin with a highly sophisticated technical intrusion. Instead, they kick off with a single click on a personal email link, a reused password, or a file uploaded to an unapproved cloud service simply because the official process felt too slow. In fact, the Verizon Data Breach Investigations Report highlights that 68% of all data breaches involve a human element. Security breaches are rarely the result of a zero-day exploit or a brute-force attack on a heavily fortified system. More often, they are triggered by standard human behaviour during an ordinary workday. For businesses operating with cloud-based workflows across multiple devices, the blurring of personal and professional lines is the new reality. Recognising exactly where this overlap creates vulnerability is no longer optional - it is a foundational pillar of modern security strategy. The Risk Sitting Outside Your Security Stack It's important to understand that personal web habits aren't reckless behaviour; they are simply normal, everyday routines. These actions include: Checking a personal... - Published: 2026-05-18 - Modified: 2026-05-18 - URL: https://systemagic.co.uk/the-best-apple-laptops-and-computers-for-businesses/ - Categories: Uncategorized Choosing the right hardware for your workforce isn't just an IT decision; it’s a major driver of productivity, employee retention, and operational efficiency.    With Apple’s latest hardware refreshes, finding the best Apple laptop for business (or the ideal desktop counterpart) requires looking closely at how different roles map to Apple's current ecosystem. From administrative staff needing long-lasting battery life to developers demanding raw performance and hot-desking teams requiring compact desktop power, here is the definitive breakdown of the best Macs for business in 2026.   The 2026 Business Lineup: At a Glance  Model  Form Factor  Target Audience  Key Business Benefit  Starting Storage  MacBook Air (M5)  Laptop  Remote workers, sales, management, and general admin  Ultra-portable, all-day 18-hour battery life, Wi-Fi 7  512GB  MacBook Pro (M5 Pro / Max)  Laptop  Developers, data analysts, video editors, power users  Unmatched processing power, Thunderbolt 5, up to 24-hour battery  1TB  Mac Mini (M4 / M4 Pro)  Desktop  Hot-desks, standard office workstations, dev servers  Incredible price-to-performance ratio, ultra-compact footprint  512GB  iMac (M4)  All-in-One  Front desks, creative agencies, open-plan offices  Beautiful 4. 5K built-in display, clean "one-cable" desk setup  256GB  The Best All-Rounder Laptop: MacBook Air (M5 Chip) Best Apple laptop for business mobility and hybrid teams  For the vast majority of corporate employees, the MacBook Air with the M5 chip is the absolute sweet spot for mobile productivity. Available in both 13-inch and 15-inch models, Apple's latest Air strikes a perfect balance between performance and portability.   Why it’s great for business: The M5 chip features an advanced GPU architecture with dedicated Neural Accelerators on each core. This makes... - Published: 2026-04-20 - Modified: 2026-04-27 - URL: https://systemagic.co.uk/world-earth-day-2026/ - Categories: Uncategorized Systemagic may be pink and purple on the outside, but we are green at our core.    For World Earth Day, we’re providing a transparent look at our sustainability journey and the progress we’ve made in reducing our footprint this year.   Measurable Results  We believe that sustainability must be data-led to be meaningful. Since 2022, we have focused on high-integrity reporting and operational changes:  Verified Reporting: We continue to work with Bath-based Seedling to accurately measure and monitor our carbon emissions, ensuring our reporting is transparent and accountable.   Carbon Neutrality: Ongoing adjustments to our operations have allowed us to maintain our status as a certified carbon-neutral business.   Emission Reductions: Following our 43. 1% reduction in CO2 emissions between 2022 and 2024, we have continued to optimise our energy use to maintain these lower levels.   Renewable Energy: Our office remains powered by 100% renewable energy and low-carbon technology.   High-Standard Offsetting: Any necessary carbon offsets are selected to meet the UN Gold Standard, ensuring they contribute to verified environmental projects.   The Circular Economy in IT  Managing electronic waste is one of the most significant contributions an IT provider can make to the planet.   In 2025, our recycling program processed 518 devices, which prevented over 33,691 tonnes of CO2 from being emitted.   We have continued this commitment into 2026, prioritising the reuse and responsible recycling of hardware for both ourselves and our clients.   A Long-Term Commitment  The transition to sustainable business isn't a one-time project; it’s a process of making small, incremental changes that compound over time. We remain committed to refining our strategy and sharing our progress openly.   You can view the full details... - Published: 2026-03-24 - Modified: 2026-03-24 - URL: https://systemagic.co.uk/what-are-the-upcoming-changes-to-cyber-essentials/ - Categories: Uncategorized The cybersecurity landscape is shifting, and the UK’s leading certification is moving with it. On 27 April 2026, the National Cyber Security Centre (NCSC) and IASME will launch the latest version of Cyber Essentials, known as the Danzell question set (V3. 3).   At Systemagic, we believe in staying ahead of the curve. These changes are designed to close the gaps that attackers exploit most often, particularly around cloud services and patching speeds.   Here is everything you need to know about the transition and how it affects your next certification. Key Dates and the Transition Period If your certification is due around April, timing is everything.   Before 27 April 2026: Any assessment account created will follow the current "Willow" question set.   From 27 April 2026: All new accounts automatically move to the Danzell requirements.   The Grace Period: If you start your application before the April deadline, you have a six-month window to complete your certification under the old rules. The "Auto-Fail" Criteria: MFA and Patching The most significant change is the introduction of "Stricter Marking. " In previous years, some minor gaps might have been flagged for later; under Danzell, they are automatic failures.   MFA for Cloud Services: Multi-Factor Authentication is no longer just "recommended", it is mandatory for all cloud services where it is available. This includes SaaS platforms, social media, and financial portals. If the service offers MFA (even as a paid upgrade), you must have it enabled for all users.   The 14-Day Patching Rule: High-risk and critical updates for Operating Systems, firmware, and applications... - Published: 2026-03-06 - Modified: 2026-03-06 - URL: https://systemagic.co.uk/what-you-need-to-know-about-apples-2026-macbook-lineup/ - Categories: Uncategorized At the start of March, Apple dropped a series of major announcements that signal a massive shift in workplace productivity, specifically targeting the growing role of Artificial Intelligence (AI) in business. From the powerhouse MacBook Pro to the surprisingly affordable MacBook Neo, here is everything you need to know about the new Mac lineup for 2026. The MacBook Pro: Built for the AI-Driven Enterprise The new 14-inch and 16-inch MacBook Pros are now powered by the M5 Pro and M5 Max chips. While we expect speed increases with every generation, the focus here is clearly on "on-device AI. " Breakthrough AI Performance:  With a new "Neural Accelerator" in every GPU core, the M5 chips deliver up to 4x faster AI performance than the M4 series. For businesses, this means running advanced Large Language Models (LLMs) locally, enhancing security and speed without relying on the cloud.   The World’s Fastest CPU Core:  Whether you’re compiling code, rendering 3D environments, or managing massive datasets, the M5 Pro and Max offer up to 30% faster CPU performance.   Connectivity Upgrades:  The inclusion of the Apple N1 chip brings Wi-Fi 7 and Bluetooth 6 to the Pro line, alongside Thunderbolt 5 for lightning-fast data transfers and multi-monitor setups. The MacBook Air: The Ultimate Fleet Device The MacBook Air remains the world’s most popular laptop for business users, and the new M5-powered model makes it even easier to deploy at scale.   More Storage for Less: In a move that will please users everywhere, the MacBook Air now starts with 512GB of storage as standard (double the previous generation), while... - Published: 2026-03-05 - Modified: 2026-09-17 - URL: https://systemagic.co.uk/were-now-a-google-workspace-partner/ - Categories: Uncategorized We’re pleased to announce that we are now an official Google Workspace Partner.    This partnership allows us to offer our clients enhanced technical support, streamlined licence management, and strategic migration services, ensuring your Google Cloud environment is secure, cost-effective, and professionally managed.   Advanced Technical Support & Consultancy  Moving your licensing to Systemagic unlocks a higher tier of expertise and faster resolutions for complex infrastructure projects.   Direct Escalation: You gain access to Google’s Advanced Support and Cloud Architects through our certified team.   Expert Guidance: Through Google’s Advanced Support, we can provide specialist consultancy for complex migrations, third-party integrations, and the adoption of AI opportunities.   Best Practice: We utilise Google’s Centre of Excellence to help you improve security and ensure your environment follows industry standards.   Simplified Licence Management  Managing users and renewals can be a significant administrative burden. We handle the operational heavy lifting to keep your environment running smoothly.   User Lifecycle: We take care of adding and removing users and handling renewals.   Administrative Relief: By outsourcing these tasks, your internal team is freed from the manual overhead of licence tracking.   Optimised Billing and Pricing  Consolidating your Google Workspace licensing with your existing managed services offers both convenience and cost protection.   Consolidated Billing: Instead of juggling multiple invoices, your Google Workspace licences will appear on your monthly Systemagic bill.   Price Protection: We ensure you receive all available Google discounts and can offer multi-year commitments to protect against future price increases.   Proactive Savings: We provide early notifications of upcoming changes and suggest ways to save... - Published: 2026-02-27 - Modified: 2026-02-27 - URL: https://systemagic.co.uk/what-is-microsoft-copilot/ - Categories: Uncategorized Microsoft has taken a giant leap forward with the launch of Microsoft Copilot – a groundbreaking AI add-on to Microsoft 365, which is set to revolutionise the way we work.   In this blog, we explore what Microsoft Copilot is and how it could transform the way businesses operate.   What is Microsoft CoPilot?   Microsoft Copilot is an artificial intelligence tool designed to expand users’ capabilities within the Microsoft 365 suite, streamline workflows, and simplify complex tasks.   It acts as a virtual assistant, providing intelligent suggestions and content recommendations based on the context of your work.    What Can Microsoft Copilot Do?   Microsoft Copilot sits within Microsoft 365 applications and can perform a multitude of tasks.   Copilot and Word  Microsoft Copilot can turn a blank page into a detailed first-draft blog, proposal, instructions or letter within minutes with just a few prompts – saving countless hours and avoiding writer’s block.   Copilot and PowerPoint  Are your creative juices running low? Copilot can create engaging PowerPoint presentations from a few sentences, notes or a document.   Copilot and Outlook  Is your inbox looking overwhelming? Copilot can help clear it within minutes, sorting your emails, summarising long and complex email threads and even suggesting responses – learning how you would naturally respond and using your language.    Copilot and Teams  Busy teams call? Copilot can record minutes, produce a summary and distribute action points so that you can focus on the call in-hand.    Microsoft Copilot is capable... - Published: 2026-02-27 - Modified: 2026-02-27 - URL: https://systemagic.co.uk/what-is-a-phishing-scam/ - Categories: Uncategorized With over 330 billion emails sent every day, phishing scams are more common than ever. In fact, it’s estimated that cybercriminals send 3. 4 billion phishing emails a day, accounting for over 1% of total daily emails. Although cybersecurity solutions, such as antivirus software have become better at detecting phishing emails, human error is still the main reason why so many phishing scams are successful.    Whether you think your business is too small or too big to be a target, don’t be fooled... Phishing scams can affect businesses of any size, operating in any sector and can have a devastating effect.   In this blog, we cover everything you need to know about phishing scams, including:  What is a phishing scam?   How do phishing scams work?    Different types of phishing scams  Why phishing scams are dangerous  How to recognise a phishing scam  How to prevent phishing scams  How to protect your business from phishing scams  Cybersecurity awareness training Phishing scam resources What is a Phishing Scam? Phishing (pronounced the same as fishing), is a type of scam used to trick users into revealing personal information. Like actual fishing, hackers use bait (in this case, an email or text) to capture their prey. Typically, cybercriminals use phishing scams to steal passwords, bank details, telephone numbers and addresses.   Phishing is a type of social engineering attack, as it uses deceptive techniques to convince a user to hand over their information. As phishing relies on the user making an... - Published: 2026-02-25 - Modified: 2026-04-23 - URL: https://systemagic.co.uk/what-is-managed-detection-response/ - Categories: Uncategorized For many business owners, there is a common, comforting thought: "We’re too small for a hacker to care about".    Unfortunately, modern cybercriminals see things differently. Small and mid-sized businesses are often viewed as the "path of least resistance" offering valuable data without the enterprise-level security walls of a Fortune 500 company.   The question isn't just about whether you have a digital "lock" on your door.  It’s about who is watching the cameras when someone tries to pick that lock in the middle of the night.   The Problem: Why Antivirus Isn’t a "Silver Bullet"  Most businesses understand they need antivirus software. While traditional antivirus is essential, it is largely a "set and forget" tool designed to stop known, obvious viruses.   Modern hackers have evolved. They now use "living off the land" techniques, a sophisticated method where they use legitimate administrative tools already built into your computer to bypass security software.    Because these tools are "authorised," traditional antivirus software often stays silent while a hacker moves through your network. Software alone cannot always distinguish between a busy employee and a silent intruder.   The Solution: Managed Detection and Response (MDR)  This is where Managed Detection and Response (MDR) comes in. To put it simply, MDR is not just a piece of software; it is a combination of advanced technology and human expertise.   Think of it this way: Traditional antivirus is like a high-quality deadbolt on your front door. MDR is like having a professional security team monitoring your building 24/7. If a window breaks or an alarm trips, those experts... - Published: 2026-01-15 - Modified: 2026-01-14 - URL: https://systemagic.co.uk/what-microsofts-2026-price-changes-mean-for-your-business/ - Categories: Uncategorized Microsoft has announced that all licences, except Business Premium and E1, will increase in price from 1st July 2026. Final pricing details are expected in June, but now is the time to plan ahead.   How to Avoid the Microsoft 2026 Price Rise:  Lock in an annual commitment before 1st July to secure current pricing for the next 12 months. This simple step can help your business save money on Microsoft 365 licences and keep costs predictable.   Why act now?   Price increases are confirmed for most Microsoft licences  Annual terms guarantee today’s rates for a full year  Avoid budget surprises and maintain cost control  Speak to our team today to understand your options or move to annual terms before the deadline.    We’ll guide you through the process and help you make the best decision for your business.   - Published: 2026-01-14 - Modified: 2026-01-14 - URL: https://systemagic.co.uk/we-win-two-industry-awards/ - Categories: Uncategorized 2025 was a landmark year for Systemagic, and we’re excited to share why. We’ve been recognised with two significant industry awards - a testament to the hard work, passion and people‑first approach that drives everything we do. We’re proud to announce that we have been named one of the Top 50 Managed IT Companies in the UK for the second year in a row, and we’ve been awarded SuperOps’ Customer Experience Champion Award at the MSP Awards. Together, these accolades highlight our commitment to sustainable growth, outstanding service, and a consistently high level of customer satisfaction. Putting People First – Why This Recognition Matters For us, awards aren’t about trophies, they’re about what they say regarding the experience our clients receive every single day. “Recognition like this matters, because it reflects what our clients experience every day; fast, friendly, jargon-free support that keeps their businesses moving. ” “These awards are the by‑product of doing the right things: listening carefully, fixing problems quickly, and building long‑term partnerships. ” Fiona Burgess, Operations Director at Systemagic. At Systemagic, that’s exactly the culture we aim to live by. About the Awards Top 50 Managed IT Companies in the UK This award celebrates excellence across every area of MSP operations, from strategy and leadership to service delivery and customer experience. Entrants are benchmarked against an in‑depth best‑practice framework - so appearing on this list once is an achievement, but securing a place two years running is something we’re incredibly proud of. SuperOps’ Customer Experience Champion... - Published: 2025-12-17 - Modified: 2025-12-17 - URL: https://systemagic.co.uk/systemagic-christmas-opening-hours-2025/ - Categories: Uncategorized Ahead of Christmas next week, we wanted to share our opening hours for this festive season: 24th December: 08:30 - 13:30 25th December: Closed 26th December: Closed 29th December: Open as usual 30th December: Open as usual 31st December: 08:30 - 13:30 1st December: Closed 2nd January: Normal service resumes - Published: 2025-10-15 - Modified: 2026-03-04 - URL: https://systemagic.co.uk/the-biggest-cyber-threats-facing-businesses-in-2026/ - Categories: Uncategorized Cyber threats are becoming more sophisticated every year, and mid-sized businesses are increasingly in the firing line.   According to the UK Cyber Security Breaches Survey 2025, almost half of businesses experienced a breach or attack last year, with phishing remaining the number one attack vector.   Whether you’re managing customer data, handling online payments, or simply relying on email to communicate, understanding the risks ahead is essential to keeping your business and its data, safe.    Here are the top five cyber threats businesses should be aware of in 2026, and how to stay protected. Phishing (and AI-Powered Impersonation) Phishing has been around since the mid-1990s and continues to top the list of cyber threats - but the tactics are evolving.    With AI tools readily available, attackers are now using them to generate convincing emails, websites and even voice messages that impersonate trusted contacts.   An increasingly common example is an email that appears to come from your Managing Director or supplier asking you to approve a payment or share login details.    Once credentials are compromised, attackers can access sensitive data or launch further attacks.   How to protect your business from phishing attacks:  Utilise regular cyber awareness training to train your team how to spot suspicious emails and links.   Use two factor authentication (2FA) to prevent unauthorised access.   Test your defences with simulated phishing campaigns.    Ransomware & Data Loss Ransomware remains one of the most damaging threats for businesses.   Attackers encrypt your files and... - Published: 2025-10-01 - Modified: 2025-10-01 - URL: https://systemagic.co.uk/cybercrime-doesnt-discriminate/ - Categories: Uncategorized When you hear about cyberattacks, it’s easy to imagine faceless corporations or tech giants being the victims. But the recent news that Jeremy Clarkson’s country pub, The Farmer’s Dog, was hacked and lost £27,000 is a stark reminder that no business is too small, too rural, or too niche to be targeted. Clarkson, known for his outspoken persona and hit series Clarkson’s Farm, revealed that hackers infiltrated his pub’s accounting system and siphoned off tens of thousands of pounds. This wasn’t a high-tech firm or a multinational retailer, it was a local pub in Burford. And yet, it was hit by the same wave of cybercriminals who’ve attacked major brands like M&S and Co-op. The Myth of “It Won’t Happen to Us”  Too many businesses, especially SMEs, operate under the illusion that cybercrime is a problem for someone else. “We’re just a small company,” they say. “Why would hackers bother with us? ”  But here’s the truth: attackers don’t care who you are, they care what they can get. Whether it’s financial data, customer records, or access to your systems, every business has something of value. And often, smaller organisations are seen as easier targets because they lack the robust security infrastructure of larger firms. In fact, 43% of businesses in the UK were reported to have experienced a cyber breach in the last 12 months according to a Government report. What Can You Do About It?   There are plenty of practical steps SMEs can take to protect themselves... - Published: 2025-07-31 - Modified: 2025-07-31 - URL: https://systemagic.co.uk/celebrating-charleys-apprenticeship-distinction/ - Categories: Uncategorized At Systemagic, we’re proud to celebrate the achievements of our team and today, we’re shining a spotlight on Charley, who recently completed his apprenticeship with a distinction!   We sat down with Charley to learn more about his experience as a Systemagic Apprentice and working in IT.   What made you choose an apprenticeship over other routes like university?   I never really connected with school, mostly because of how the lessons were structured. Too often, I found myself just copying notes from a presentation into a book, without any real opportunity to apply what I was learning in a practical way. Knowing university would likely follow a similar format, I chose a more hands-on path, one that not only offered real-world experience but also gave me the financial freedom to live my life alongside it.   Why did you choose to join Systemagic?   I actually started my apprenticeship at another company but had a bad initial experience.   While the previous company had some great people, I often felt they didn’t have the time to properly support me, which really limited my learning.   When I joined Systemagic, they promised a more supportive environment with techs available to answer questions - and they’ve absolutely delivered.   It’s a much more collaborative atmosphere where I can bounce ideas off anyone on the team, which makes a huge difference.   What was your role during the apprenticeship, and what did a typical day look like?   My role was just... - Published: 2025-07-30 - Modified: 2025-08-08 - URL: https://systemagic.co.uk/what-is-email-filtering-and-why-does-microsoft-recommend-it/ - Categories: Uncategorized Email remains the #1 attack vector for cybercriminals.   From phishing and malware to impersonation and data leaks, the threats are constant and increasingly sophisticated.   That’s why businesses need more than just the basics.   They need layered, intelligent protection that evolves with the threat landscape.   At Systemagic, we provide our clients with a powerful email filtering solution that adds a critical layer of defence on top of Microsoft 365.   And we’re not alone in this approach - Microsoft itself encourages it.   What Is Email Filtering?   Email filtering is the process of automatically scanning and managing incoming and outgoing email messages to detect and block unwanted or harmful content.   This includes spam, phishing attempts, malware, and other threats. Filters use a combination of rule-based logic, threat intelligence, and machine learning to assess the legitimacy and safety of each message.   The goal is simple: ensure that only safe, relevant emails reach your inbox while keeping malicious or unnecessary ones out.   Microsoft’s Position: Third-Party Filtering Enhances Security  In a recent blog post, Microsoft shared that combining third-party Integrated Cloud Email Security (ICES) solutions with Microsoft Defender for Office 365 delivers the greatest impact in detecting threats - especially promotional or bulk email.   Their analysis shows an average improvement of 20% in detection rates when third-party tools are added to the mix.   This is a clear signal: Microsoft 365 is a strong foundation, but for optimal protection, businesses should layer in additional defences.   What Our Email... - Published: 2025-06-25 - Modified: 2025-07-08 - URL: https://systemagic.co.uk/why-voip-systems-are-a-smart-move-for-modern-businesses/ - Categories: Uncategorized Businesses need communication tools that are flexible, cost-effective, and scalable.   Traditional phone systems (tied to physical locations and outdated infrastructure) simply don’t cut it anymore.   That’s where VoIP (Voice over Internet Protocol) steps in.   At Systemagic, we’ve helped businesses modernise their communications for over a decade.   Whether you are part of a small team or a rapidly growing business, our Hosted VoIP and Microsoft Teams Phone Systems are designed to support your goals.   Flexibility That Matches Your Workstyle VoIP systems allow your team to make and receive calls from anywhere with an internet connection.   Whether you're in the office, working remotely, or on the move, you stay connected.   Our Hosted VoIP platform works seamlessly across desk phones, mobile apps, and desktop software, giving your team the freedom to work how and where they want.   And if your business already uses Microsoft 365, our Microsoft Teams Phone System transforms Teams into a full-featured phone system. That means one platform for chat, meetings, collaboration and now, external calls too.   Cost Savings Without Compromise Switching to VoIP can significantly reduce your phone bills.   Our customers save hundreds of pounds a year compared to traditional providers, all while enjoying expert, friendly support from our team.   With no long-term contracts and 30-day rolling terms, you get the flexibility to adapt without being locked in.   Plus, there’s no need for expensive hardware or complex installations.   We handle the setup and migration for you,... - Published: 2025-06-10 - Modified: 2025-06-10 - URL: https://systemagic.co.uk/the-benefits-of-upgrading-to-windows-11-for-businesses/ - Categories: Uncategorized As the end of life for Windows 10 approaches in October 2025, businesses are faced with the important decision of upgrading to Windows 11.   This transition is not just a matter of staying current, it brings a host of benefits that can enhance security, productivity, and overall user experience.   In this blog post, we take a closer look at the benefits businesses can expect when they upgrade to Windows 11.   Why Upgrade to Windows 11?   Windows 10 has been a reliable operating system for many years, but its end of life means that it will no longer receive security updates or support from Microsoft from October 14th.    This leaves businesses vulnerable to security risks and compatibility issues.   Upgrading to Windows 11 ensures that your business remains protected and takes advantage of the latest features and improvements.   Enhanced Security Features  Windows 11 introduces several enhanced security features designed to protect your business from modern threats.   With built-in hardware-based isolation, encryption, and malware protection, Windows 11 provides a robust security foundation.   Features like Windows Hello for Business offer passwordless authentication, making it easier and more secure for users to access their devices.   Improved Productivity Tools  Windows 11 is designed to boost productivity with features like Snap Layouts, virtual desktops, and seamless integration with Microsoft Teams.   Snap Layouts allow users to organise their open windows into clean, organised layouts, making multitasking a breeze.   Virtual desktops provide a way to separate workspaces... - Published: 2025-06-09 - Modified: 2025-06-09 - URL: https://systemagic.co.uk/whats-the-difference-between-onedrive-and-sharepoint/ - Categories: Uncategorized Introduction  Many businesses using Microsoft 365 often find themselves asking the same question: “Should I be saving this in OneDrive or SharePoint? ”   If that sounds familiar, you’re not alone.   While both tools are part of the Microsoft ecosystem and offer cloud-based file storage, they serve different purposes.   Understanding when to use each can make a big difference in how your team collaborates and stays organised.   In the blog post, we take a closer look at both platforms, how they work and the use cases for each.   What is OneDrive?   Think of OneDrive as your personal digital filing cabinet. It’s designed for individual use, meaning each user gets their own private storage space.   Here’s what makes OneDrive great:  Personal file storage – Ideal for documents you’re working on solo.   Syncs across devices – Access your files from your laptop, phone, or tablet.   Anywhere access – As long as you’re connected to the internet, your files are with you.   Simple sharing – Need to send a file to a colleague? OneDrive makes it easy to share with just a few clicks.   What is SharePoint?   SharePoint, on the other hand, is built for teamwork.   It’s more like a shared office filing cabinet that everyone in your team can access.   Here’s what it offers:  Team collaboration – Perfect for working on documents with others.   Centralised document libraries – Keep everything in one place, organised by project or department.   Internal sites and workflows – Build... - Published: 2025-05-21 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/how-cyber-awareness-training-can-benefit-you/ - Categories: Uncategorized Let’s be honest, no one gets excited about training.   Between back-to-back meetings, overflowing inboxes, and tight deadlines, the last thing anyone wants is another task on their to-do list.   But here’s the thing – cyber security threats don’t wait for a convenient time to strike.   And when they do, it’s often a simple mistake, like clicking a dodgy link or reusing a weak password that opens the door.   But what if your next cyber security training session felt more like a game than a lecture?   That’s the idea behind our cyber awareness training. It’s designed to protect your business from cyber security threats – but it does it in a way that’s interactive, engaging, and even a little fun.   Why It Matters  Cybercrime is a serious issue, and small to mid-sized businesses are increasingly in the crosshairs.   Current statistics have revealed that approximately 95% of cyber attacks in the UK are due to human error.   The good news? You don’t need to be a tech expert to make a difference.   You just need to know what to look out for - and that’s exactly what our cyber security awareness programme helps with.   What Makes Our Training Different  We know attention spans are short, and time is precious. That’s why our cyber awareness training is designed to be:  Smart  It starts with a Human Risk Report that identifies where your team is most vulnerable based on behaviour, phishing simulations, and even... - Published: 2025-05-21 - Modified: 2025-08-04 - URL: https://systemagic.co.uk/what-is-mdm-understanding-microsoft-intune/ - Categories: Uncategorized Running a business is challenging, especially when it comes to managing the devices and data that keep your operations running smoothly. Fortunately, there are tools and solutions available to help streamline the process, including Microsoft Intune. In this blog post, we delve a little deeper into what MDM (Mobile Device Management) is and how Microsoft Intune can help secure and protect your business' data and assets. What is MDM? MDM, refers to a system that enables organisations and businesses to remotely manage, monitor and secure laptops, tablets and mobile phones. What is Microsoft Intune? Microsoft Intune is a cloud-based service that focuses on MDM and mobile application management (MAM). In simpler terms, it helps businesses manage the devices, such as smartphones, tablets, and laptops, that their employees use to access company data and applications. Whether your employees use company-issued devices or their own personal devices, Intune ensures that all these devices are secure and compliant with your company’s policies. Key Benefits of Microsoft Intune for SMEs 1. Enhanced Security One of the primary concerns for any business is security. With Intune, you can ensure that all devices accessing your company’s data are secure. You can set policies that require devices to have a password, encrypt data, and automatically lock after a period of inactivity. This means that even if a device is lost or stolen, your company’s data remains protected. 2. Simplified Device Management Managing multiple devices can be a headache, especially for small and medium-sized enterprises (SMEs) with limited... - Published: 2025-04-16 - Modified: 2025-07-14 - URL: https://systemagic.co.uk/choosing-the-right-microsoft-365-plan-business-standard-vs-business-premium/ - Categories: Uncategorized As a business owner, selecting the right software and tools is really important. With Microsoft 365 offering a variety of tiers, choosing the right Microsoft 365 plan that best meets your needs can be a challenge. In this blog post, we explore the differences between Microsoft 365 Business Standard and Business Premium, and why upgrading to Business Premium could be a smart choice for small to medium-sized businesses. Microsoft 365 Business Standard Microsoft 365 Business Standard is a comprehensive plan that includes all the essential tools needed for productivity. Here's what you get: Email and Calendars: Business-class email with Outlook, accessible from any device. Office Applications: Full versions of Word, Excel, PowerPoint, and Outlook, available both online and offline. Cloud Services: 1TB of OneDrive cloud storage, making file sharing and collaboration easy. Collaboration Tools: Teams for communication and collaboration within your organisation. Business Apps: Access to additional tools like SharePoint, Loop and Planner to streamline your operations. Microsoft 365 Business Premium Microsoft 365 Business Premium includes all the features of Business Standard, plus additional services designed to enhance security and device management. Here's what Business Premium offers: Advanced Security: Protection against cyber threats with Microsoft Defender for Office 365. Device Management: Intune for mobile device and application management, ensuring your data is safe even on personal devices. Learn more about Intune. Conditional Access: Control access to your company resources based on specific conditions. Advanced Threat Analytics: Gain insights into potential threats with sophisticated analysis tools. Why Upgrade to Business Premium?... - Published: 2025-03-12 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/celebrating-the-women-of-systemagic/ - Categories: Uncategorized At Systemagic, we believe in creating an empowering workplace where everyone has the opportunity to thrive.    For International Women's Day 2025, we took a moment to celebrate the incredible women on our team and their contributions to our business and our clients’ success.   A Female-Led Business Championing Women in Tech  Systemagic is proud to be a female-led business, with strong leadership that encourages collaboration, innovation and personal and professional development.    We recognise the importance of representation in the tech industry and are committed to creating an environment where women can build successful careers.   We are also passionate about inspiring the next generation of women in tech.    Over the years, we have provided work experience opportunities to young women and taken on female apprentices, helping them gain valuable skills and insight into the industry.   Honouring Fiona’s Recognition as One of Swindon and Wiltshire’s Most Inspiring Women  We’re proud to share that our very own Fiona has been recognised by The Business Exchange as one of Swindon and Wiltshire’s most inspiring women.    This well-deserved recognition highlights her dedication, leadership, and the positive impact she has made both within Systemagic and in the local business community.    Celebrating Our Female Team Members  In the lead-up to International Women’s Day, we ran a social media series featuring the talented women at Systemagic.    They shared their experiences working in the tech industry and helped to challenge common misconceptions about women in technology.   At Systemagic, we’re proud... - Published: 2024-12-03 - Modified: 2025-07-14 - URL: https://systemagic.co.uk/choosing-the-right-device-specs-for-your-small-business/ - Categories: Uncategorized Running a small business is demanding, and your devices need to keep up. Slow or underperforming technology can frustrate your team, disrupt workflows, and ultimately impact your bottom line.   That’s why investing in devices with the right specifications is crucial - not just for today’s tasks but to future-proof your business as it grows.   You may find yourself asking 'what's the best laptop for a small business? '. Let’s break down the key components you need to consider: RAM, storage, and processors and how they can make a difference to your business operations.   What is RAM? RAM stands for Random Access Memory. It's a type of computer memory that temporarily stores data that your computer needs to access quickly. RAM enables your device to multitask and run applications efficiently.   The more RAM you have, the better your device can handle demanding tasks and multiple programs simultaneously.   Here’s what to keep in mind:  8GB RAM: Ideal for basic tasks like emails, web browsing, and running simple software.   16GB RAM: A great all-rounder for most small businesses. Perfect for multitasking, running productivity suites like Microsoft 365, and handling light photo or video editing.   32GB RAM or more: Essential for businesses dealing with large datasets, design software, or resource-heavy applications.   Tip: If your team uses multiple applications at once, 16GB should be your starting point. Running out of RAM can cause slowdowns that frustrate even the most patient employees.   What is SSD? An SSD (Solid State... - Published: 2024-12-03 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/microsoft-365-will-automatically-switch-to-new-outlook-starting-january-6th/ - Categories: Uncategorized On January 6th 2025, all Microsoft 365 Business Standard and Premium users will be switched automatically from Classic Outlook for Windows to New Outlook for Windows.   This transition forms part of Microsoft’s efforts to bring users a more modern experience, including features like Copilot, to help boost productivity.   If you’re not quite ready for this change, don’t worry—you’ll have the option to revert to Classic Outlook if you prefer.   Here’s what to expect, and what you can do to prepare.   What’s New in New Outlook for Windows? Microsoft’s New Outlook brings several updates designed to enhance productivity and modernise your email experience.   Some of the highlights include:  Copilot Integration: New Outlook now includes Copilot, Microsoft’s AI assistant, to help with drafting emails, organising tasks, and even summarising threads.   Improved Interface: The updated look offers a more streamlined, responsive design.   Performance Enhancements: Better speed, stability, and performance for faster email management.   However, some features are different or missing—notably, the unified inbox option is unavailable, which may impact users managing multiple accounts in a single view.   How to Revert Back to Classic Outlook (If You Prefer) If New Outlook doesn’t meet your needs, you can easily revert to Classic Outlook. Here’s how:  In New Outlook, go to Settings > Switch Back to Classic Outlook.   Follow the prompts, and your app will reload in the Classic version.   Tip: If you switch back before January 6th, Microsoft will respect your choice and won’t... - Published: 2024-11-20 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/never-miss-a-meeting-with-new-outlook-for-windows/ - Categories: Uncategorized Have you ever missed an important meeting because Outlook wasn’t open? You’re not alone—it’s a common frustration! That’s why the new Microsoft Outlook for Windows is introducing a game-changing feature:  Calendar Notifications, Even When Outlook is Closed  With this update, you’ll receive desktop notifications for Calendar events, even if Outlook isn’t running. It’s a small change that can make a big difference in keeping you organised and on track.   When Is It Rolling Out?   Targeted Release: Late November 2024 to late December 2024.   General Availability: Early January 2025 to early February 2025.   How It Works  Once this feature is available, enabling it is quick and simple. After setup, you’ll get Calendar alerts by default—even if Outlook isn’t open.   Setup Guide: Enable Calendar Notifications in a Few Easy Steps  Turn on notifications in Outlook:  Open the New Outlook. Click the gear icon in the top-right corner for Settings.   Search for “Notifications” and expand the section. Enable Send notifications when Outlook is closed.   Under Notify me about, expand Calendar, select Desktop, and click Save.   Adjust Windows 11 notification settings:  Go to System > Notifications, find Outlook (new), and enable Show notification banners.   Allow Outlook to run in the background:  In Windows Settings, search for Installed apps, find Outlook (new), and open Advanced options.   Set Let this app run in the background to Always.   That’s it! Once you’ve completed these steps, you’ll automatically receive Calendar notifications—even if Outlook isn’t running.   What... - Published: 2024-11-14 - Modified: 2024-11-22 - URL: https://systemagic.co.uk/new-features-coming-to-microsoft-copilot-winter-2024/ - Categories: Uncategorized Microsoft is taking productivity to the next level with exciting new Copilot features across several apps, making it easier than ever to personalise, prepare, and create—all with the power of AI. Personalise Outlook with Themes by Copilot Imagine an Outlook experience tailored uniquely to you. Microsoft is introducing Themes by Copilot in Outlook, which allows users to customise the look and feel of their app. These AI-powered themes can even adjust based on real-time factors like the weather. This feature is designed not just to enhance productivity but also to make your digital workspace a bit more enjoyable, reinforcing how AI can boost both efficiency and workplace mood. Available for Microsoft Copilot Pro subscribers and business accounts with Copilot enabled, these themes are accessible to all users looking to make Outlook truly their own. Efficient Meeting Prep with the “Prepare” Button in Outlook Preparing for meetings is now a breeze with the new “Prepare” button in Outlook. This smart feature, appearing at the top of your inbox when you have an upcoming meeting, will automatically pull together everything you need. From summarising key agenda points to organising relevant files, this tool will give you all the context you need in one place, saving you time and helping you walk into meetings fully prepared. This feature will be available on the web and in the new Outlook in December. Narrative Builder in PowerPoint: Tell Your Story with Ease Creating presentations can be daunting, but Microsoft is making it easier with Copilot’s... - Published: 2024-10-30 - Modified: 2024-10-30 - URL: https://systemagic.co.uk/improving-your-remote-teams-cyber-security/ - Categories: Uncategorized Working from home is a new reality for many businesses worldwide and as we transition to a new way of life we're seeing that remote teams are becoming the target of increasingly sophisticated cyber threats. At Systemagic we believe it's imperative that organisations understand the impacts of cyber-attacks on their remote teams which is why we've been busy helping our clients recognise ways that they can ensure their workforce maintains adequate security measures keeping their users and business secure. We’re sharing some of our key tips in enhancing cyber-security outside the regular office environment, check them out below. 1) Secure Passwords First thing's first, password security remains key in keeping remote users secure, creating strong passwords and updating them regularly is vital. We suggest you use a password management system reminding users when to update their passwords. Some of the key requirements when formatting strong passwords are using a combination of lower and uppercase letters and including special characters like ! , @ or ? . Better yet, why not try a phrase or question rather than just a word? 2) Two-Factor Authentication Two-factor authentication (sometimes called Multi factor authentication) is a process in which requires a second form of identification allowing users to safely access their sensitive data from any device across any location. You might have this for your online banking, where you need to receive a text or phone call, or use a phone app to generate a code. This effective approach massively decreases the risk of... - Published: 2024-10-16 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/microsoft-365-vs-google-workspace-which-is-better-for-small-businesses/ - Categories: Uncategorized With cloud-based productivity suites at the core of modern business operations, choosing the right platform can make a significant difference in how your team collaborates and communicates.   Two of the leading options are Microsoft 365 and Google Workspace, each offering a suite of tools designed to enhance productivity.   But which one is the better fit for your business?   In this comparison, we’ll break down the features, pricing, usability, and performance of both platforms to help you make the right decision.   Microsoft 365 Overview  Microsoft 365 brings together familiar Office applications like Word, Excel, and PowerPoint with powerful cloud services, all designed to support seamless collaboration and security.   As a Microsoft Solutions Partner, we’ve seen how Microsoft 365 transforms businesses with integrated tools like Teams for communication and OneDrive for cloud storage.   Beyond the well-known apps, Microsoft 365 offers an expanded suite of business-focused tools that give it a competitive edge, including:  Microsoft Loop for creating flexible workspaces for collaborative projects,  Microsoft Planner for task management and team coordination,  Microsoft Sway for creating visually engaging presentations and digital reports.   These additional apps, coupled with built-in security features, make Microsoft 365 a comprehensive solution for businesses of all sizes.   Key Features of Microsoft 365  Familiar Office Applications: Most users are already comfortable with tools like Word, Excel, and Outlook, making adoption smoother for teams transitioning to the cloud.   Integrated Collaboration Tools: Microsoft Teams provides a central hub for meetings, chats, and real-time document... - Published: 2024-10-15 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/end-of-free-updates-for-windows-10-what-to-expect/ - Categories: Uncategorized https://youtu. be/Wk4p30FWEJ0 From the 14th October 2025, Microsoft will stop providing free support and security updates for Windows 10 users.    This means devices running Windows 10 after this date will not receive critical security updates without paying.   Why Is Microsoft Ending Free Support?   In 2025, Windows 10 will be more than a decade old, making it the much older sibling of Windows 11 and the soon-to-be-released Windows 12.    Supporting, updating and developing multiple operating systems is a mammoth task, even for a tech giant like Microsoft - so it makes sense for them to begin pushing users towards their newer operating systems. Whilst 2025 may seem far away, it’ll arrive much sooner than you think, therefore it’s essential to plan now.    But what options do you have?    Upgrade to Windows 11 or Windows 12 (Preferred)  The best solution in this scenario is to upgrade to Windows 11 (or Windows 12). Whilst there may be an initial cost to upgrade, your business will benefit from future software upgrades and support from Microsoft.    In addition, running the latest operating system will ensure that your machine is compatible with the latest software and tools on the market.    Note: In order to upgrade to Windows 11 (and Windows 12), your device will need to meet certain criteria.   Stick With Windows 10   If your current device is incompatible with Windows 10 and you don’t have the budget to spend on new hardware, you can always stick... - Published: 2024-10-11 - Modified: 2025-02-14 - URL: https://systemagic.co.uk/top-5-cybersecurity-threats-to-be-aware-of-in-2025/ - Categories: Uncategorized As technology advances, especially artificial intelligence (AI), cybersecurity threats will become more complex. In 2025, businesses will face new challenges as hackers use advanced tools to target vulnerabilities.   Small businesses, in particular, are often in the crosshairs because they don’t always have strong security measures in place.   According to the Cyber Security Breaches Survey 2024, 33% of small businesses identified at least one cybersecurity breach or attack in the last 12 months, with phishing being the most common type of attack.   In this blog, we’ll look at the top 5 cybersecurity threats expected in 2025 and share simple steps you can take to protect your business. 1) Phishing Phishing is one of the most common cyber threats, and it's not going away anytime soon. Hackers send fake emails pretending to be from legitimate sources, tricking employees into clicking links or sharing sensitive information.   A recent Government survey found that 84% of businesses that reported cyber incidents experienced phishing attacks. By 2025, these scams are expected to get even more advanced, with AI being used to create even more convincing emails.   How to Protect Your Business:  Email Filters: Use an email or web filtering tool to catch suspicious emails before they reach your staff.   Training: Invest in Cyber Awareness Training which teaches your team how to spot phishing attempts. Regular reminders and simple training can make a big difference.   Double-Check: Encourage employees to double-check emails that ask for sensitive information, like passwords or bank... - Published: 2024-10-03 - Modified: 2024-11-04 - URL: https://systemagic.co.uk/the-importance-of-password-management-for-business-security/ - Categories: Uncategorized Protecting your business from cyber threats requires more than just strong antivirus software and firewalls. One of the easiest, yet often overlooked, ways to enhance security is by properly managing your passwords. Weak or reused passwords can be an open door for hackers, putting sensitive business information at risk. So, how can you ensure your passwords are secure across multiple accounts? The answer lies in using a password manager. A password manager is an invaluable tool that not only stores your passwords but also makes sure they’re strong, unique, and easy to manage. Here's how a password manager can help safeguard your business: Encryption: Your Data is Secured Password managers use encryption to protect your stored passwords, meaning only you have access to the data. Even if a hacker breaches the password manager’s servers, they won’t be able to read your passwords without your encryption key, adding a critical layer of security. Unique Passwords: Eliminate Password Reuse Reusing passwords is a common habit that increases vulnerability. With a password manager, you can generate complex, unique passwords for each account, reducing the chances that a breach of one account compromises others. Ease of Use: Streamlined and Safe Access One of the biggest advantages of using a password manager is its convenience. The tool can automatically fill in your passwords when logging into websites or apps, saving time and reducing the risk of falling for phishing attacks. You’ll never have to remember multiple complex passwords or write them down again. Access Control:... - Published: 2024-10-01 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/what-are-the-4-main-types-of-vulnerability-in-cybersecurity/ - Categories: Cyber Security, Uncategorized Cybersecurity has become a paramount concern for individuals and organisations alike. With the rise of cyber threats, understanding the various types of vulnerabilities that can compromise systems is essential for effective risk management.   In this blog post, we will explore the four main types of vulnerabilities in cybersecurity: software vulnerabilities, hardware vulnerabilities, network vulnerabilities, and human vulnerabilities.   By gaining insight into these categories, businesses can better protect their assets and ensure a more robust security posture. Software Vulnerabilities Software vulnerabilities are flaws or weaknesses in applications or operating systems that attackers can exploit to gain unauthorised access or cause damage. These vulnerabilities can arise from various factors, including coding errors, outdated software versions, or misconfigurations.   How You Can Protect Yourself  To mitigate software vulnerabilities, you should regularly update your software and apply patches as soon as they become available.   Hardware Vulnerabilities Hardware vulnerabilities refer to weaknesses in physical devices that could be exploited by cybercriminals. These could include flaws in microprocessors, firmware issues, or even physical tampering with devices.   Common Examples  Meltdown and Spectre: These are well-known hardware vulnerabilities affecting modern processors that allow attackers to access sensitive data stored in memory.   Firmware Exploits: Attackers may target firmware—software programmed into hardware devices—to gain control over the device itself.   Physical Tampering: If an attacker gains physical access to a device, they may manipulate it directly or extract sensitive information.   Mitigation Strategies  To address hardware vulnerabilities, you should implement strict physical security measures to... - Published: 2024-09-19 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/systemagic-attend-esets-2024-partner-conference/ - Categories: Uncategorized This week, we had the pleasure of attending ESET’s partner conference at the stunning Hoar Cross Hall in Staffordshire. Not only was the location impressive, but the team at ESET outdid themselves in hosting a fantastic event, packed with insightful updates, valuable networking, and some unexpected treats!   A Warm Welcome with Unique Gifts  Upon arrival, we were welcomed with thoughtful gifts that added a personal touch to the experience – handwritten welcome cards, branded Hoar Cross Hall gin bottles and custom ESET LEGO sets.   Entertainment Highlights: Food, Fun, and Winning Big  Evening entertainment included a cocktail-making masterclass, where we learned to shake up our own ESET negroni, followed by a casino evening full of lots of laughter and competition. Our very own Hazel showed her prowess at the casino tables, winning an award and a bottle of fizz for ‘most money made’!   Insight from Hunted: Danni Brooke & Ben Owen  A standout session was led by Danni Brooke and Ben Owen from Hunted, who delivered an eye-opening talk about intelligence gathering. They demonstrated how scammers prime their targets using sophisticated tools and tactics, even showcasing a live demo. The session reached an exciting peak as they recounted the takedown of a real-life criminal—one of the FBI’s ‘Top 10 Most Wanted’, in Spain. The combination of real-world insight and practical tips reinforced the importance of staying vigilant against cyber threats.   ESET’s Jake Moore also delivered an incredible session on the use of AI, cloning and deepfakes –... - Published: 2024-09-10 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/3-lesser-known-apps-in-microsoft-365-that-will-boost-your-productivity/ - Categories: Uncategorized Microsoft 365 offers an impressive suite of well-known tools like Word, Excel, and PowerPoint, but there’s a wealth of hidden gems waiting to be discovered.   These lesser-known apps can change how you work, helping you organise, collaborate, and create like never before.   In this post, we’ll explore three powerful tools—Microsoft Planner, Microsoft Loop, and Microsoft Sway—that can significantly enhance your productivity. Microsoft Planner: Visualise and Organise Your Projects Microsoft Planner is an intuitive project management tool that allows teams to visually manage tasks using a Kanban-style board. It's perfect for organising work and tracking progress across different projects, making it an essential addition to your productivity toolkit.   Key Features:  Task Assignment: You can easily assign tasks to team members, set due dates, and prioritise activities.   Progress Tracking: Keep an eye on project status with built-in progress charts and dashboards, which offer transparency into who is doing what and when.   Integration with Teams: Microsoft Planner integrates seamlessly with Microsoft Teams, making it easy to manage tasks directly from your workspace.   By streamlining task management and collaboration, Microsoft Planner helps teams stay aligned and productive, whether working on a small internal project or large client deliverables.   Learn More About Planner Microsoft Loop: Collaborate in Real-Time, Anywhere Microsoft Loop is a newer app in the Microsoft 365 suite, designed for real-time collaboration across teams. Think of it as a flexible canvas where you can create and share live components like tables, task lists, and even entire... - Published: 2024-08-02 - Modified: 2024-08-02 - URL: https://systemagic.co.uk/keeping-your-device-cool-during-the-summer-months/ - Categories: Uncategorized As the temperature rises over the coming months, it’s important to keep yourself safe from the sun and heat. However, it’s also important to take care of your computer equipment during this season, as even a few degrees of nice weather can impact your device’s functionality and performance. Although ‘British summer’ is nothing compared to our European and Transatlantic friends, we’re set to have a fair few high 20 and 30c days coming up. So, here are a few tips on how to keep your devices cool this summer. Ensure There’s Enough Ventilation and Airflow Whether you’re working from an office, a cafe or client site, it’s important to ensure that there’s adequate ventilation and airflow around you. For places with air conditioning, this shouldn’t be a problem. But for spaces where the air may become hot and ‘stuffy’, consider taking a portable/desk fan to improve circulation. It’s also important to keep your device’s vents and cooling fans clear and dust-free, and blockages and obstructions can prevent your device from cooling properly. Elevate Your Equipment Try to avoid placing your devices on heat-retaining surfaces, such as carpets and wooden tables. When it gets hot, your device needs as much space as possible to dissipate heat effectively. We would advise using cooling pads or elevated platforms (such as a laptop dock) to help keep your device’s cooling fans and vents free from obstruction. Utilise The Shade When left in the sunlight for too long, your device’s internal temperature can rise rapidly,... - Published: 2024-07-23 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/what-is-cloud-computing-and-how-does-it-support-business-objectives/ - Categories: Cloud Computing Cloud computing has become a pivotal technology for businesses of all sizes. It offers a range of services and capabilities that can transform the way organisations operate and help them achieve their business objectives.   But what exactly is cloud computing, and how does it support business goals? Let's explore.   Understanding Cloud Computing  Cloud computing refers to the delivery of computing services over the internet, commonly referred to as "the cloud. " These services include servers, storage, databases, networking, software, analytics, and intelligence.   Instead of owning their own computing infrastructure or data centres, businesses can rent access to these resources from cloud service providers like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).   There are three main types of cloud computing services:  Infrastructure as a Service (IaaS): Provides virtualised computing resources over the internet.   Platform as a Service (PaaS): Offers hardware and software tools over the internet, typically for application development.   Software as a Service (SaaS): Delivers software applications over the internet, on a subscription basis, such as Microsoft 365.   How Cloud Computing Supports Business Objectives  Cloud computing offers several benefits that align with and support key business objectives. Here are some ways in which it can help businesses achieve their goals: Cost Efficiency One of the most significant advantages of cloud computing is cost efficiency. By using cloud services, businesses can avoid the substantial capital expenditure associated with purchasing and maintaining physical hardware and software. Instead, they pay for what... - Published: 2024-07-03 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/alternative-low-and-no-cost-apps-for-your-business-in-2024/ - Categories: Uncategorized Finding affordable and effective software solutions is essential for both any business. Unfortunately, many software giants have hiked prices over the years, leading SMEs to seek cheaper and alternative solutions.   Fortunately, there are lots of free alternative software solutions available, of which many rival or even surpass their paid counterparts in terms of functionality and ease of use.   Here, we explore a variety of free software options across different categories, ensuring that you can find the right tool for your needs without breaking the bank.   Image Editing  Whether you're a professional designer or a casual photographer, having the right image editing software is crucial. Here are some of our favourite free options: Photopea  Photopea is an online photo editor that works directly in your browser. It supports various formats, including PSD, making it an excellent alternative to Adobe Photoshop.   Features: Layers, filters, masks, and blending modes.   Platform: Web-based (Online and local web app).   Krita  Krita is a powerful digital painting application designed for artists. It offers a range of tools for drawing, painting, and creating intricate artwork.   Features: Brush stabilisers, pop-up palette, and advanced resource manager.   Platform: Windows, macOS, Linux.   GIMP  GIMP (GNU Image Manipulation Program) is a versatile image editor suitable for photo retouching, image composition, and image authoring.   Features: Customisable interface, photo enhancement, digital retouching, and support for various plugins.   Platform: Windows, macOS, Linux.   RawTherapee  RawTherapee is an advanced photo editing tool primarily aimed at raw image... - Published: 2024-07-02 - Modified: 2024-07-04 - URL: https://systemagic.co.uk/microsoft-copilots-latest-updates-july-2024/ - Categories: Uncategorized A few months ago, we set Fiona the task of trialing Microsoft Copilot and documenting her experience using this new AI-driven tool. Since then, Microsoft has made further updates to Copilot, enhancing its capabilities and expanding who can use Copilot. So, we wanted to share some of these awesome new features with you. Who Can Use Copilot? When Microsoft first launched Copilot, only those with premium Microsoft subscriptions could enrol. However, Microsoft has since extended Copilot's availability to the following license types: Microsoft 365 E5 / E3 Microsoft 365 F1 / F3 Microsoft 365 Business Basic Microsoft 365 Business Premium Microsoft 365 Business Standard Microsoft 365 Apps for Business Microsoft 365 Apps for Enterprise Office 365 E5 / E3 / E1 / F3 Exchange Plan 1 & 2 For a full list of license types, please visit the Microsoft's website. Copilot for Outlook (Windows) The first exciting development is that Copilot is now available in the classic version of Outlook for Windows. Originally, Copilot only worked with the new version of Outlook, which many users didn’t like. However, following feedback and testing, those running the older version of Outlook can now enjoy all the features Copilot has for email and calendar management. Copilot for Word If you’re creating a brochure or report, Copilot can now write it for you pulling information from up to three Word documents, PDFs or PowerPoint presentations. Although this may not provide you with a polished end-product, it could save you hours researching and collating the... - Published: 2024-06-25 - Modified: 2024-06-25 - URL: https://systemagic.co.uk/systemagic-reduces-carbon-footprint-in-2023-24/ - Categories: Uncategorized We know how important our carbon footprint is to the supply chain reporting of many of our clients. As a climate conscious business, it’s equally important to us. Over the years, we have worked hard to reduce our carbon footprint and business activity’s impact on the planet. We’re pleased to report that our overall carbon emissions have fallen by 11. 2% in our most recent financial year. We successfully implemented all six of our carbon reduction initiatives last year. This year, we’re introducing a further two. These will concern travel, particularly how we ensure that we only make necessary trips/client visits and that when we do, they’re as climate friendly as possible. Our Emissions 97% of our carbon footprint falls into Scope 3. Therefore, we will work hard with our suppliers to convince them to make their products and services more sustainable and to explore suitable alternatives that are more carbon friendly. Our full emissions report, conducted in full compliance with the GHG Protocol's Corporate Standard, is available on request. Mileage Fee for Site Visits – UN Gold Standard Offsets From the 1 August 2024, we will be introducing a carbon offset charge for all technician visits. Onsite visits are very few and far between these days, so this will affect very few customers in practice – most customers haven’t had an onsite visit in years, if ever. This charge will go directly towards purchasing UN Gold Standard Carbon Offsets, high-quality verified carbon offsets which meet at least 8 of... - Published: 2024-06-07 - Modified: 2024-06-07 - URL: https://systemagic.co.uk/25-years-of-magic-systemagic-turns-25/ - Categories: Uncategorized We’ve got some exciting news – we’re celebrating 25 years in business! Systemagic was founded in Bath in 1999. Since then, we have become one of the South West's most respected IT providers, supporting over 350 SMEs. Led by Ops Director, Fiona and Managing Director, James (who are both alumni of Business Insider's prestigious '42 Under 42' list) we have experienced strong growth in recent years. Joining in 2002 as an IT Tech, James worked his way up the business, eventually taking over as Managing Director in 2010. However, James isn't our only long-term employee; our Technical Director Chris Sweet joined 20 years ago and was James' first hire. We are also proud to have some long-standing customers. Two of which joined us from the beginning - Nicholas Wylde Goldsmiths and MacGregor Smith Architects in Bath. Since 1999, we have grown to 18 staff members (with 2 more joining in the coming months). In addition, we have also been independently recognised as a 'Great Place to Work®’' As we look back at our 25-year history, we reminisce over some of our most notable achievements, including: Reaching Microsoft Gold Partner status Being featured on the MSP501 Winning multiple awards for customer service and our apprenticeship scheme Reducing our carbon footprint and working towards Net Zero To celebrate this special occasion, we hosted a buffet for our team, which of course, wouldn't have been complete without a branded cake and pink and purple candyfloss. We want to say a huge thank you... - Published: 2024-06-04 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/the-pros-and-cons-of-leasing-your-computer-equipment/ - Categories: Uncategorized Choosing between purchasing or leasing your business’ computer equipment is an important decision. Both are equally popular options. However, they carry different benefits, as well as disadvantages. In this blog post, we explore the pros and cons of leasing your computer equipment, providing you with better insight to make a more informed decision for your business. The Benefits of Leasing Your Computer Equipment Reduced (Often No) Upfront Cost Computers and technology can be expensive, and if you have a lot of equipment to purchase at once, it can quickly get very costly. However, leasing computer equipment doesn’t require a large financial investment and can reduce the stress on your cash flow and the requirement to take out credit/overdrafts. In most cases, there’s no upfront payment required whatsoever, and payments start 1-3 months after receiving the equipment. Predictable Budgeting On the topic of finances, leasing your equipment can make budgeting easier and more predictable, with monthly or quarterly predictable payments which remain the same for the duration of the lease agreement. Up to Date Equipment Leasing also makes it easier for businesses to access the latest and most up-to-date equipment without being limited by available cash. In addition, leasing helps businesses to avoid the pitfalls of owning outdated equipment and depreciating assets by routinely upgrading and replacing kit at the end of the initial lease period. Tax Deductions Leased equipment payments can usually be deducted as a business expense, providing potential tax benefits. It’s always best to consult with your accountant... - Published: 2024-05-15 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/fiona-listed-on-business-insiders-42-under-42-2024/ - Categories: Uncategorized We’re delighted to share that our Operations Director, Fiona Major, has been included in Business Insider’s ‘42 Under 42’ list of 2024. Business Insider publishes its ‘42 Under 42’ annually, highlighting 42 of each region’s entrepreneurs and executives, who excel at leading and running businesses and enterprises. Fiona joins Systemagic’s Managing Director, James Eades, who was part of Business Insider’s ‘42 Under 42’ cohort in 2019. Fiona said: “I’m honoured to have been included in Business Insider’s ‘42 Under 42’. This is an exciting time for Systemagic and I’m really looking forward to leading the company through our future period of growth”. James commented: “I'm really pleased to see Fiona recognised - she continues to have a huge impact on our business and I'm proud that this is being noticed outside of Systemagic. We're in good hands under her leadership". - Published: 2024-04-24 - Modified: 2024-06-25 - URL: https://systemagic.co.uk/why-businesses-should-run-windows-11-pro-not-home/ - Categories: Uncategorized We often get asked why businesses shouldn't use Windows 11 Home, but Windows 11 Pro instead. It’s a valid question. Whilst both operating systems may appear the same from afar, they have very different features/capabilities and choosing the wrong one may have implications for your business. In this blog post, we explore 6 of the main reasons why businesses shouldn't use Windows 11 Home. Compatibility Some business applications and software require Microsoft 11 Pro for optimal performance and compatibility. Applications like Microsoft 365 and Sage may experience compatibility issues if installed on Windows 11 Home. Note: If you have a server in your IT system or use Microsoft 365 Business Premium or Entra ID, you won’t be able to connect and access your business’s IT systems unless you run Windows 11 Pro. Security Windows 11 Pro adds lots of extra security features over Home including Bitlocker encryption, Information Protection and Windows Defender Application Guard, all of which are critical for securing your business data. Business-grade antivirus and security software rely on the Pro features to fully protect your computer from threats. User Management Windows 11 Home is for personal devices and offers no business controls, including user management. That means that if you lose access to your device, require a password reset or need to block access to the device, we won't be able to help. Group Policy Management Following on from user management, Windows 11 Pro is essential to allow us to centrally manage and configure computer and user... - Published: 2024-04-08 - Modified: 2025-10-02 - URL: https://systemagic.co.uk/what-is-cyber-essentials-and-how-can-it-benefit-small-businesses/ - Categories: Uncategorized Cyberattacks are on the rise, and small businesses are increasingly becoming targets due to their perceived vulnerability.   To mitigate these risks, organisations, especially small businesses, need to adopt robust cybersecurity measures.   One such measure gaining prominence is Cyber Essentials.   In this blog, we will delve into what Cyber Essentials is and explore how it can benefit small businesses.   Understanding Cyber Essentials  Cyber Essentials is a government-backed cybersecurity certification scheme developed by the National Cyber Security Centre (NCSC) - a part of the UK government. The primary objective of Cyber Essentials is to help organisations implement fundamental cybersecurity measures to protect against common cyber threats.   The scheme provides a set of baseline security controls that organisations can implement to defend against the most prevalent cyber threats. These controls include:  Firewalls Ensuring that internet-connected devices are protected from unauthorised access and malicious content.   Secure Configuration Configuring devices and software securely to reduce vulnerabilities.   Access Control Managing user access to systems and data effectively to prevent unauthorised access.   Malware Protection Implementing measures to protect against malware, including viruses, ransomware, and spyware.   Patch Management Ensuring that software and devices are kept up to date with the latest security patches to address known vulnerabilities.   What is Cyber Essentials Plus? Once you’ve achieved the Basic certification, you can move up to Cyber Essentials Plus, the highest level of the Cyber Essentials scheme. This involves an independent audit of your systems to verify that your business is... - Published: 2024-02-26 - Modified: 2025-06-16 - URL: https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-3/ - Categories: Copilot, Uncategorized Fiona Major - Operations Director In this final instalment of 'How to Get the Most Out of Microsoft Copilot', I discuss my favourite feature of Copilot (PowerPoint) along with the integration that I think needs more work (Excel). In case you missed them, you can read part 1 and part 2 below. Part 1: How to Get The Most Out of Microsoft Copilot (Preparation) Part 2: How to Get The Most Out of Microsoft Copilot (Outlook & Microsoft Teams) PowerPoint The one that everyone’s been waiting for! Copilot for PowerPoint has lots of great features and can help you quickly create presentations by suggesting layouts, designs and images based on your content and preferences. It can also generate captions, summaries and speaker notes for your slides. To demonstrate this functionality, watch my first attempt using Copilot in PowerPoint. https://share. vidyard. com/watch/zZWeiBuzEWT8P6sZTDegEV? This is a great start, but to get really good results, you need to give as much instruction and guidance as possible. I’ve also since learnt that it’s possible to use branded templates, however, you must start with your branded template. To do this, you should load these into the file section in PowerPoint for you and your team to use, otherwise, it picks its own design. The use of stock imagery is really helpful, when the images are relevant, particularly if you don’t have many images of your own to use. If you do though, you can simply swap them over. You’ll also want to check the presentation... - Published: 2024-02-21 - Modified: 2025-06-16 - URL: https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-2/ - Categories: Copilot Fiona Major - Operations Director Last week we discussed all the tasks that we need to do to get ready for Copilot. So now that we’re ready and raring to go, I will take you through my experiences of using Copilot with Outlook and Microsoft Teams. In case you missed them, you can read part 1 and part 3 below. Part 1: How to Get The Most Out of Microsoft Copilot (Preparation) Part 3: How to Get The Most Out of Microsoft Copilot (PowerPoint & Excel) Outlook Outlook is one of the most popular and widely used email clients in the world, but it can also be a source of frustration and inefficiency for many users. Copilot can suggest email content, generate meeting invitations, summarise emails and more. This in turn can boost productivity and save you time. There are too many fantastic features to note in this blog alone, so I’ve picked three that I think are the most useful and inspiring. Creating Emails I asked Copilot to write me an email to the team about an upcoming team event. You can see how this went in the below video. https://share. vidyard. com/watch/TU9eo3NbLbZkmgVx6ksgvb? As you can see, Copilot understood the assignment in both examples. However, by adding a bit more information about how I would like this to be presented and what I’m trying to achieve, it’s provided a better outcome. It would have also taken me a little while to work out how to add the emojis, so... - Published: 2024-02-13 - Modified: 2025-07-14 - URL: https://systemagic.co.uk/how-to-get-the-most-out-of-microsoft-copilot-part-1/ - Categories: Copilot Fiona Major - Operations Director When James, our MD set me the challenge of researching Microsoft Copilot with the view to writing a blog about it, I was excited but nervous. I’d heard rumours that it was coming and the likely functionality that we could expect, but not in great detail. How would a non-techy like me know how to use it? And how do I relay this back to our customers? These were my first thoughts!   Well luckily, Microsoft Copilot is mostly very intuitive and user-friendly, once you get the hang of it. If you’re hoping that Microsoft Co-Pilot will solve all of your prayers by writing blogs, creating your PowerPoint presentations and replying to all your emails at the click of a button, you might be a little disappointed. If however, you see Copilot as a personal assistant, taking the time to provide instruction, key information and clear goals, the results could change the way you work forever.   I couldn’t bundle all of my thoughts into one blog, so over the next few weeks, I will share with you my experience of using Copilot with some of the key Microsoft apps. I’ll discuss how to get started, what works well, what doesn't work so well and some tips on how to get the most out of it.   How To Get Ready for Copilot There are some important points to note before diving in head first.   Switch to ‘New Outlook’ Now  Firstly, you must switch... - Published: 2024-02-07 - Modified: 2026-03-04 - URL: https://systemagic.co.uk/7-signs-you-need-a-new-pc/ - Categories: Uncategorized Costing an average of £650 per machine, hardware is an expensive cost for businesses. However, just like any other technology, computers have a limited lifespan, and there comes a time when upgrading to a new one becomes inevitable.   But how do you know when it's time to bid farewell to your ‘old faithful’ and upgrade to a new PC?   Here are seven signs that indicate you may need a new computer. Slow Performance  Is your computer taking forever to boot up or load applications? Do simple tasks like opening a web browser or typing a document feel like a marathon?   If your computer's performance has slowed down significantly despite your best efforts to optimise it, it might be a sign that it's struggling to keep up with modern software demands.   A new PC with a faster processor and more memory can significantly boost speed and responsiveness, minimising loading times and enabling a smoother working experience.   Frequent Crashes and Freezes Random crashes, freezes, or the dreaded blue screen of death are surefire indicators of underlying hardware or software issues.   While occasional glitches can be fixed with troubleshooting, persistent crashes suggest deeper problems that may not be worth the time and effort to resolve on an ageing system.   Outdated Hardware  Technology evolves rapidly, and what was considered cutting-edge just a few years ago may now be outdated.   If your computer lacks essential features such as USB-C ports, solid-state drives (SSD), or sufficient RAM for... - Published: 2024-02-05 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/what-are-the-new-features-in-microsoft-outlook-for-windows/ - Categories: Uncategorized Some of you may have already noticed, but Microsoft has released a new version of Outlook for Windows.   In this blog, we dive deeper and take a look at the new features included in Microsoft Outlook and how you can make the switch yourself.   Look and Feel  The new Outlook has a very sleek and minimalist feel to it and looks very similar to Microsoft’s web version.   With a sleeker design, certain features and buttons have moved, which may cause some initial confusion.   Top Ribbons  In the new Outlook, the quick view ribbon is simplified, which you may like. However, if you prefer the old ribbon style, you can re-enable it in two clicks.   Click the small drop-down arrow to the right of the ribbon Select ‘Classic Ribbon’  This feature is also available in the web version.   Density Tab  Do you find that your emails are too squashed together? Don’t fret.   Under the ‘View’ tab, you can change the spacing between emails, subject lines and senders.   Simply head to ‘Density’ and choose from either roomy, cosy or compact.   Settings Tab  In the old version of Outlook, the settings tab could be found near the ‘Home’ button. However, in the new Outlook, it can be found along the top bar as a cog icon.   General Settings  You will find an option called ‘General Settings' within' Settings’. In here, you can really begin to customise Outlook with different themes and light options.... - Published: 2024-02-02 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/how-can-small-businesses-modernise-their-technology-in-2024/ - Categories: Uncategorized Keeping up to date with technological changes is important for small businesses.   Technology plays a vital role in improving efficiency, workflows, productivity and security and embracing technological change can empower SMEs.   In this blog, we take a closer look at how small businesses can modernise their technology in 2024 and beyond.   Assessing Your Current Landscape  Before you begin to make changes to your technology stack, it’s important to assess your current landscape. This includes identifying existing systems and software you use and evaluating their effectiveness.   It’s important to understand the strengths and weaknesses of your current tools before jumping into anything new.   Align Technology Goals with Business Objectives  Modernising technology shouldn’t be a standalone initiative. Instead, it should be closely aligned with your wider business objectives.   It’s important to identify how technology can support and drive these business objectives, whether it's to improve customer experience, streamline operations, enhance product/service offerings or something else.   A well-aligned strategy ensures that technological investments contribute directly to business success.   Focus on Cloud Adoption  Embracing cloud technology is a game-changer for small businesses.   Cloud platforms offer scalability, flexibility, and cost-effectiveness.   Moving data storage, applications, and infrastructure to the cloud not only reduces IT costs but also enhances accessibility, collaboration, and data security.   Remote Employees  The global shift towards remote work has accelerated, and small businesses need to adapt. Implementing remote work options not only expands the talent pool but also contributes to employee satisfaction... - Published: 2024-01-25 - Modified: 2025-07-14 - URL: https://systemagic.co.uk/introducing-microsoft-copilot/ - Categories: Copilot, Uncategorized You may or may not have heard about Microsoft's latest release, 'Microsoft Copilot'. So we wanted to take the opportunity to briefly introduce it and highlight its capabilities. What is Copilot? Microsoft Copilot is an AI assistant built into Microsoft 365 apps, including Outlook, Word, PowerPoint and Excel. What Can It Do? Copilot comes jam-packed with a variety of features, including the ability to create PowerPoint presentations from a few words, summarise email threads with just the click of a button and take minutes during Teams meetings and distribute them afterwards. Over time, Microsoft Copilot's features will continue to grow and evolve, Is Copilot Worth The Money? A Microsoft Copilot license costs £24. 70/month (paid upfront, annually). While the upfront cost of Copilot may seem like a lot, Copilot is designed to save you time. Therefore, the question 'is Copilot worth the money? ' depends on how much time you can save using it. The average UK salary broken down works out at £17. 40/hr. In which case, Copilot would need to save the average UK employee just 4 minutes a day to produce a positive ROI. This is certainly achievable with Copilot's current functionality. How Can Copilot Help Me? As we mentioned, Microsoft Copilot works natively with Microsoft apps, such as Teams, Outlook, Word, PowerPoint and Excel. Copilot can help you draft Word documents in minutes, create stunning PowerPoint presentations with just a few prompts, or clear up your inbox in a click of a button. To provide an honest... - Published: 2024-01-18 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/are-you-ready-for-the-bt-isdn-switch-off-in-2025/ - Categories: Uncategorized If you’re not already aware, BT is preparing to switch off its ISDN network in 2025 – here's everything you need to know about the switch-off and how it will affect you.   When BT initially announced the ISDN switch-off, it seemed like a lifetime away. However, with the deadline fast approaching, we wanted to fill you in with key information before the 2025 deadline.   What is The ISDN Switch Off?    In 2015, BT announced that it would be moving away from the preexisting ISDN analogue phone network by 2025.    What Exactly Is PSTN and ISDN?   PSTN stands for the Public Switch Telephone Network and is the traditional circuit-switched telephone network.    Meanwhile, ISDN is short for Integrated Services Digital Network and is a digital platform which has been used since the 1980s to transmit voice, video and other types of data.   Why is ISDN Being Switched Off?    ISDN is a very old system, which makes it harder to maintain and use. With more modern systems available, ISDN struggles to compete and cope.    Will I Be Affected By The Switch Off?   Once the ISDN switch-off is completed, every home and business phone in the UK will be digital and will use VoIP (Voice of Internet Protocol).   VoIP has been around since the mid-90s and converts your voice into a digital signal that travels via the internet.    What Devices Will Be Affected?   The ISDN switch-off won’t just affect phones, but... - Published: 2024-01-16 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/our-2023-recycling-stats/ - Categories: Uncategorized We’re proud to share that we recycled over 377 devices in 2023, weighing a total of 1,572kg. As a result, this prevented over 24. 5 tonnes of CO2 from being released into the atmosphere – the equivalent of driving 62,898 miles in an average petrol car – the same as driving from Land’s End to John ‘O Groats 37 times! Of the 377 devices we recycled, there were: 140 hard drives 67 laptops 58 desktops 34 network devices 17 tablets 6 printers And many more. Although most of our devices were recycled, some were refurbished and donated to local schools and charities, helping those most vulnerable to digital exclusion. We’re extremely pleased with the positive environmental and social impact this scheme has had on the local area and look to increase the number of devices recycled throughout 2024. - Published: 2023-12-14 - Modified: 2023-12-14 - URL: https://systemagic.co.uk/safety-online-why-https-matters-when-browsing-websites/ - Categories: Cyber Security - Tags: browser, https, online security, ssl, ssl certificate, http, Cybersecurity If you've ever noticed a little padlock icon in your browser's address bar or seen a website with "https://" instead of just "http://," you might have wondered, "what's the big deal? ". In this blog post, we delve deeper into what HTTPS means and how it impacts your digital browsing experience. What is HTTPS and What Does it Do? HTTPS stands for ‘Hypertext Transfer Protocol Secure’. One of its primary functions is to encrypt the data transmitted between your browser and a website. This encryption ensures that the data remains unreadable to unauthorised parties even if the communication is intercepted. This is especially critical when you share sensitive information such as login credentials, bank account details, or other personal data. HTTPS is crucial in building trust and confidence between businesses and website visitors. Data Integrity HTTPS not only encrypts data but also ensures data integrity. This means that the data you receive from the website has not been tampered with during transmission. Without it, there's no guarantee that the data you're receiving hasn't been altered or compromised in transit. Is HTTPS Different to SSL? HTTPS and SSL (Secure Sockets Layer) are related but distinct concepts. SSL is a protocol designed to establish a secure communication link between a web browser and a web server. It was the original protocol developed for secure data transmission over the internet. SSL uses cryptographic techniques to encrypt the data exchanged between the user's browser and the website's server, ensuring that even if intercepted, the... - Published: 2023-11-22 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/5-reasons-why-you-shouldnt-store-your-passwords-in-a-spreadsheet/ - Categories: Uncategorized Secure password management is an incredibly important (yet often overlooked) factor for many businesses. Over the years, we’ve seen clients store passwords on scraps of paper, in their phone’s note app and more commonly, Excel spreadsheets.   Whilst a spreadsheet provides somewhere for users to store passwords, it misses many fundamental features needed for effective and secure password management.   In this blog, we discuss 5 reasons why you shouldn’t store your passwords in a spreadsheet.   1 - Lack of Encryption  Encryption is the process of converting information or data into a code to prevent someone from accessing it without authorisation.   Spreadsheets typically lack robust encryption features, leaving your passwords vulnerable to unauthorised access.   Unlike dedicated password managers who prioritise security, spreadsheets often rely on basic protection measures, making them an easy target for cyber threats.   2 - Limited Accessibility Controls  You might think ‘but I can password protect my spreadsheet’ surely that’s safe enough?   However, spreadsheets lack the granular access controls and multi-factor authentication found in dedicated password management tools.   For example, a spreadsheet can only be protected by a single password. This means that if a cybercriminal intercepts the password and the file, there’s nothing stopping them from gaining access to your whole password library.   In addition, you may have some passwords you don’t want certain users to have access to. In this case, you would have to run and manage separate password spreadsheets for different user groups. 3 - Difficulty in... - Published: 2023-09-20 - Modified: 2025-01-24 - URL: https://systemagic.co.uk/how-much-does-it-support-cost-in-2025/ - Categories: IT Support As an SME, finding cost-effective business IT support in the UK is hard. With so many managed service providers and different levels of support, the vast array of options can be overwhelming.    In this blog we explore the different types of IT support available, the pros and cons of each and answer the question, how much does managed IT support cost?   Table of Contents  Ad-Hoc Support Pre-Paid IT Support  Fixed-Rate IT Support  Fully Managed IT Support  Average Small Business IT Support Pricing The Average Cost of Ad-Hoc IT Support  £60 - £75 per hour (excluding a call out fee)  The average cost of ad-hoc IT support in the UK appears to range between £60-£75 per hour. However, if your problem requires an on-site visit the cost of IT support can be much higher as your IT provider may charge a call-out fee.   We see a lot of providers charge for the first full hour, and then in 15-minute intervals thereafter. But it is worth checking the IT support rates and terms of each provider.   Advantages of Ad-Hoc IT Support  Ad-hoc IT support serves a purpose and can be helpful for very small businesses with simple IT setups.   The biggest advantage of ad-hoc IT support is that there are no ongoing costs or commitments, as you only pay for what you use.   Disadvantages of Ad-Hoc IT Support  On the other hand, ad-hoc IT support is far less suitable for businesses with 5+ users and more... - Published: 2023-08-31 - Modified: 2023-08-31 - URL: https://systemagic.co.uk/top-5-cybersecurity-threats-in-2023/ - Categories: Cyber Security Living in an interconnected digital world means that cybersecurity has become more crucial than ever before. With advancements in technology, new and complex threats have emerged, posing significant challenges to individuals, businesses, and governments alike. This article sheds light on the top 5 cybersecurity threats that have seemed to have a substantial impact in 2023 so far. Table of Contents Introduction Ransomware Attacks on Critical Infrastructure Supply Chain Vulnerabilities AI-Powered Cyberattacks Identity Theft and Biometric Data Breaches Internet of Things (IoT) Exploitations Conclusion FAQs Introduction In the ever-evolving digital landscape, cybersecurity threats continue to evolve in tandem with technological advancements. As we navigate through the final few months of 2023, several emerging threats are poised to disrupt the digital sphere. This article delves into the top 5 cybersecurity threats that demand our attention. Ransomware Attacks on Critical Infrastructure Ransomware attacks have escalated to a new level of sophistication, with cybercriminals targeting critical infrastructure. Industries such as energy, healthcare, and transportation are particularly vulnerable. Attackers exploit vulnerabilities, encrypting essential data and demanding hefty ransoms for its release. Such attacks not only disrupt services but also pose risks to public safety. In June 2023, more than 1 million NHS patients’ details were at risk following a ransomware attack at the University of Manchester. The attack enabled hackers to access approximately 250gb of data which included records of major trauma patients, parts of their postcodes and their NHS numbers. It’s unknown what the hackers managed to access or who was behind the attack,... - Published: 2023-08-30 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/mac-vs-windows-choosing-the-ideal-operating-system-for-your-business/ - Categories: Hardware, Operating System, Apple, Microsoft Choosing the right operating system for your organisation is an important decision, and for good reason.   Your operating system lays the foundation for business operations, and impacts compatibility and integration, security, data protection, user experience, productivity and much more.   The two juggernauts in the operating system space are Apple's Mac and Microsoft's Windows.   Both offer a range of features and functionalities, catering to diverse business needs.   In this blog, we delve deeper into each operating system, helping you understand them in more detail, and enabling you to make a more informed choice about the OS that aligns better with your business requirements.   Understanding Mac: Unveiling Elegance and Simplicity  Apple's Mac operating system has long been lauded for its exceptional design aesthetics and user-friendly interface. With a loyal following of creative professionals, Mac has become synonymous with innovation. The macOS offers a sleek, intuitive experience that resonates well with individuals and businesses seeking seamless integration between hardware and software.   Advantages of Mac for Business  Creativity Unleashed: Mac's robust ecosystem is a haven for creative professionals. Graphic designers, video editors, and artists find Mac's software lineup to be a creative paradise. Applications like Final Cut Pro, Logic Pro, and Adobe Creative Cloud products perform exceptionally well on Mac systems.    Virus Resistance: Mac's reputation for being less susceptible to viruses and malware is a significant advantage for businesses concerned about data security. While no system is entirely immune, Mac's UNIX-based architecture adds an extra layer of... - Published: 2023-08-23 - Modified: 2023-08-23 - URL: https://systemagic.co.uk/what-does-a-managed-service-provider-msp-do/ - Categories: Managed Services - Tags: managed IT services, managed IT provider, managed IT services provider, managed services, MSP, Managed Service Provider As businesses become increasingly reliant on technology to streamline their operations and stay competitive, managing complex IT systems has become a daunting task for many SMEs. This is where Managed Service Providers (MSPs) come into play. In this article, we'll dive deep into the world of MSPs, exploring their role, benefits, and how they can empower businesses to thrive in the digital age. Understanding Managed Service Providers A Managed Service Provider, or MSP, is a third-party company that offers a range of IT services and solutions to businesses. These services can encompass everything from business IT support to advanced strategic planning and cyber security. MSPs essentially become an extension of your internal team, handling various aspects of your IT infrastructure. What Does a Managed Service Provider Do? Proactive IT Monitoring and Maintenance MSPs monitor your IT systems around the clock, identifying and addressing potential issues before they escalate. This proactive approach minimises downtime and keeps your business operations running smoothly. Cybersecurity Solutions In an era of increasing cyber threats, MSPs play a crucial role in safeguarding your digital assets. They implement robust security measures, conduct regular audits, and ensure compliance with industry regulations. Data Backup and Recovery MSPs create and manage data backup strategies to prevent data loss due to hardware failures, cyberattacks, or other unforeseen events. They also facilitate swift data recovery to minimise disruption. Cloud Services Many businesses are migrating to cloud platforms for improved scalability and flexibility. MSPs assist in the planning, migration, and ongoing management of... - Published: 2023-08-17 - Modified: 2024-02-20 - URL: https://systemagic.co.uk/do-you-know-that-microsoft-doesnt-back-up-your-data/ - Categories: Back Up How valuable is your business data? What would it cost if you were to lose it? It may seem logical to assume that the tech giants like Microsoft, with their suite of popular software and services, automatically back up our data to ensure its safety. However, here's a startling revelation: Microsoft doesn't actually back up your data. Understanding the Misconception It's a common misconception that when you store your data on Microsoft's cloud-based services, like OneDrive or SharePoint, it's automatically backed up and safe from any data loss. While these services do offer certain levels of redundancy and protection against hardware failures, they are not designed as full-fledged backup solutions. 1. Versioning is Not Backup One of the features Microsoft offers is versioning, where previous versions of your files are stored and can be retrieved if needed. While this is helpful in case of accidental changes or deletions, it's not a substitute for a true backup. If your entire account is compromised, or if a file is deleted and the retention period expires, you might still lose your data. 2. Limited Retention Period Microsoft's retention policies for deleted items vary across its services. For instance, in OneDrive, deleted items are retained for a certain period, usually around 30 days, after which they might be permanently removed. If you realise you've lost important data after this retention period, you'll likely have no way to recover it. 3. Ransomware and Human Error Ransomware attacks and accidental deletions are real threats that can... - Published: 2023-07-05 - Modified: 2024-03-25 - URL: https://systemagic.co.uk/cloud-storage-why-local-file-storage-falls-short/ - Categories: Microsoft - Tags: file management, local storage, local files, cloud storage, Microsoft, SharePoint As a modern business, efficient file storage and organisation will play a crucial part in your IT strategy. However, relying solely on saving files locally can lead to various limitations and risks. In this blog post, we will explore the drawbacks of local file storage and highlight the advantages of using cloud-based solutions, particularly Microsoft 365's OneDrive and SharePoint. We'll also discuss how users can maximise the benefits of these platforms while seamlessly integrating local file access. The Risks and Limitations of Local File Storage Storing files solely on local devices poses significant risks and limitations that can impact productivity and data security. These drawbacks include: Data Loss: Local files are vulnerable to hardware failures, accidents, and malware attacks. Losing critical files can be devastating, especially if there are no backups in place. Limited Accessibility and Collaboration: Local storage restricts access to files, making it challenging to collaborate with others or work remotely. Sharing files through physical devices or email attachments leads to version control issues and slows down collaboration. Security Vulnerabilities: Local storage lacks the advanced security features of cloud-based platforms. Devices can be lost or stolen, potentially exposing sensitive data, unless you have full disk encryption. Moreover, local backups may not provide sufficient protection against ransomware or other cybersecurity threats. The Advantages of Cloud-Based File Storage Microsoft 365 offers robust cloud-based solutions, including OneDrive and SharePoint, which address the limitations of local file storage, including: 1. Synchronisation OneDrive and SharePoint enable automatic synchronisation across devices, ensuring that your... - Published: 2023-06-29 - Modified: 2023-06-29 - URL: https://systemagic.co.uk/what-is-juice-jacking/ - Categories: Cyber Security - Tags: juice jacking, cybercrime, hack, Cybersecurity, Cyber Security In today's digital age, our reliance on smartphones and other electronic devices has become an integral part of our daily lives. Whether it's staying connected with loved ones, conducting business transactions, or accessing essential information, our devices have become extensions of ourselves. However, with the convenience of technology comes the looming threat of cybercrime. One such nefarious practice is known as "juice jacking. " In this blog, we'll explore what juice jacking is, how it works, and most importantly, how you can protect yourself from falling victim to this cyber threat. Understanding Juice Jacking Juice jacking is a form of cyber attack where criminals exploit the vulnerabilities of public charging stations or USB ports to gain unauthorised access to your mobile devices. The term "juice jacking" is derived from the fact that these attackers use the charging ports to steal data, install malware, or even remotely control your device, all while it is plugged in and charging. How Juice Jacking Works The process of juice jacking involves attackers modifying the USB connections in public charging stations or using malicious charging cables to carry out their malicious activities. When you plug your device into an infected charging point or use a compromised cable, the cybercriminal gains access to your device's data or installs malware without your knowledge. Risks Associated with Juice Jacking Juice jacking can have severe consequences for victims, including: Data Theft: Attackers can steal sensitive personal information, such as login credentials, credit card details, and private messages from your... - Published: 2023-06-15 - Modified: 2023-06-15 - URL: https://systemagic.co.uk/6-cybersecurity-basics-every-user-should-nail/ - Categories: Patch Management, 2FA, Cyber Security Technology is so firmly cemented in modern life that it’s not going anywhere (at least anytime soon). That means that cybersecurity is around for the long haul too. Despite this, many computer users continue to neglect the ever-increasing importance of good cybersecurity, putting both them and their workplace at risk. In this blog post, we take a look at 6 cybersecurity basics that every employee should be nailing by now. 1. Strong and Unique Passwords Although password security has been spoken about so much, far too many users still use weak and easily guessable passwords. It's also one of the easiest cybersecurity basics to fix! Cybercriminals have access to powerful tools, enabling them to generate hundreds of password keys a second. Remember, your password is the first line of defense against a cyberattack and a weak one could allow a hacker to waltz right into your system. A weak password is like locking your front door with a wotsit - it's not going hold. Blog: How to Choose a Secure Password Many people reuse simple passwords as they have so many to remember. In fact, research shows that more than one-third of people have over 20 passwords. If you struggle to remember your passwords, it could be worth trying a password manager, such as NordPass or 1Password. 2. Be Aware of Phishing Attacks You’re already likely familiar with phishing attacks. In case you’re not, a phishing attack is a type of social engineering attack where a criminal coerces you to... - Published: 2023-06-13 - Modified: 2023-06-15 - URL: https://systemagic.co.uk/why-regular-software-updates-are-important/ - Categories: Patch Management, IT Support, Cyber Security This blog is part of our cybersecurity basics series which you can read here. Software and operating system updates are universally hated. Although updates only typically take a few minutes, it seems so much easier to hit 'remind me later' for weeks on end. Instead of simply downloading the latest patch and restarting your device. However, operating system and software updates play a critical role in maintaining the security, stability, and efficiency of business computers. And far too many business owners and employees tend to overlook the importance of regularly updating their operating systems and software. In this blog post, we will explore the reasons why operating and software updates are vital for businesses. Security Enhancements Cybersecurity threats pose a significant risk to businesses of all sizes. Hackers and malicious actors constantly exploit vulnerabilities in outdated operating systems and software to gain unauthorised access, steal sensitive data, or disrupt operations. By regularly updating their operating systems and software, businesses can ensure that critical security patches and fixes are applied. This effectively reduces the risk of data breaches, malware infections, and other security incidents. Up-to-date systems provide businesses with a robust defence against emerging threats, offering peace of mind and protecting valuable assets. Bug Fixes and Performance Optimisation Operating system and software updates often include bug fixes and performance enhancements. Bugs and glitches can hamper productivity, cause system crashes, and lead to data loss. By keeping systems up to date, businesses can benefit from improved stability, smoother operations, and optimised performance.... - Published: 2023-05-22 - Modified: 2023-05-18 - URL: https://systemagic.co.uk/why-your-older-devices-are-a-security-threat/ - Categories: IT Support, Cyber Security - Tags: operating systems, machines, devices, updates, Cybersecurity, software, Patch Management Although your older device may still work well, it could pose a significant security threat to your business. So before you do anything on that 10-year-old iMac in the corner of your office, stop and read this blog first. Outdated Operating Systems One of the primary concerns with older devices is outdated operating systems. Over time, OS developers release security patches to address vulnerabilities against emerging threats. But older devices are often incompatible with new patches, leaving them exposed. Cybercriminals often exploit these vulnerabilities to gain unauthorised access to machines. Once in, they can install malware, export files and compromise your personal data. Inadequate Hardware Another aspect that makes older devices vulnerable is their limited hardware capabilities. With time, software requirements increase. This means machines often need more processing power and memory to run the latest security defences. Older devices may struggle to keep up. Making it challenging to put in place robust security protocols. This limitation weakens their ability to protect against sophisticated cyber threats. Unsupported Software As well as outdated operating systems, unsupported software also poses a security risk. Software developers eventually stop support for older versions of their applications. This means your older machine may not receive the latest updates, which could affect security and performance. Lack of Encryption Encryption plays a vital role in protecting our data from unauthorised access. Yet, older devices may not support the strong encryption standards used today. Without robust full disk encryption, your sensitive information becomes susceptible to interception and data... - Published: 2023-05-18 - Modified: 2023-09-20 - URL: https://systemagic.co.uk/things-to-look-for-when-choosing-an-it-support-provider/ - Categories: IT Support With technology playing a critical role in most businesses, the demand for small business IT support has never been so high. But choosing an IT support provider is tougher than it looks. Finding an IT provider that aligns with your organisation’s specific requirements can take time and it’s important to consider several key factors before you make a decision In this blog, we look at the key factors you should consider when evaluating outsourced IT providers, including: Responsiveness and availability Experience Proactive monitoring Contract length Services and scalability Security expertise Pricing Responsiveness & Availability Arguably, one of the most important factors to consider when choosing an IT support provider is responsiveness and availability. There’s nothing more frustrating than long waiting times and a slow response when you experience an IT problem. In an ideal world, your IT provider would fix things immediately, but we all know that’s just not possible – even for in-house teams. To avoid bitter disappointment, it’s important to check out your potential IT support provider’s average response and resolution times. But be careful! Some MSPs only report their average response times for P1 tickets (the easiest of the bunch) to make themselves look rapid. Experience Another important factor to consider when evaluating different IT providers is experience. Business IT support providers can demonstrate their experience in a variety of ways. This includes accreditations, awards, case studies and of course, number of years in business. To help you better evaluate suppliers, we’ve put together a list of... - Published: 2023-05-16 - Modified: 2023-05-16 - URL: https://systemagic.co.uk/should-i-replace-or-protect-my-machine/ - Categories: IT Support When deciding between purchasing an extended warranty for a device or replacing it, you must weigh the pros and cons of each option. An extended warranty provides you with peace of mind that if your machine should break or malfunction, it will be repaired for little to no cost. In addition, repairs and/or replacements are rapid, leaving you without a machine for only a short time. As a result of regular, everyday use, work computers succumb to more 'wear and tear' than their household counterparts - making extended warranties an attractive option to prolong a machine's life (and your investment). However, once a device reaches a certain age, it could be more cost-effective (and safer) to replace it. Older Than 5 Years? As a general rule, we recommend that businesses replace devices around every 3-5 years. Although physical parts can be replaced and covered under warranty, the older the machine gets, the harder it becomes to fix. As manufacturers develop new hardware and upgrade components, older parts are soon discontinued and support is pulled for older machines. Also, machines become less safe to use as they age. Why Are Older Machines Not As Safe? One of the biggest threats facing your business is a cyberattack. And your outdated equipment could leave the door wide open for hackers to infiltrate your network. You see, when operating system providers, such as Windows and Apple release new OS versions, cybercriminals begin to find vulnerabilities to exploit. These vulnerabilities are then fixed with a... - Published: 2023-04-27 - Modified: 2023-04-27 - URL: https://systemagic.co.uk/systemagic-maintains-cyber-essentials-plus-certification/ - Categories: Uncategorized We’re very proud to announce that Systemagic has achieved its Cyber Essentials and Cyber Essentials Plus certification for 2023/24! What is Cyber Essentials and CE+? Cyber Essentials is a government-backed foundation certification designed to demonstrate an organisation's commitment to cybersecurity through annual assessments. Overseen by the National Cyber Security Centre, Cyber Essentials Plus involves an additional technical audit of in-scope systems, on-site/remote assessment and internal/external vulnerability scans. Quote from Chris Sweet – Technical Director “We’re very proud to have achieved CE+ for yet another year. This demonstrates our commitment to keeping both our network and our customers' networks safe. As a CE+ certified organisation, we can support your business through the certification process". If you’d like to explore CE as an option, please get in touch with us at info@systemagic. co. uk or give us a call on 01225 426800. - Published: 2023-04-26 - Modified: 2023-06-15 - URL: https://systemagic.co.uk/commonly-asked-questions-about-2fa/ - Categories: 2FA, Cyber Security - Tags: mult-factor authentication, MFA, 2SV, 2FA, Cybersecurity, 2 Factor Authentication This blog is part of our cybersecurity basics series which you can read here. In today's age, digital security is more important than ever before. As cyber-attacks become more sophisticated, it's essential to take steps to protect our online accounts and personal information, especially Microsoft 365. We have encouraged our customers to enable two-factor authentication (2FA) - a powerful tool that can help prevent unauthorised access to your Microsoft 365 account. Naturally, many of our customers still have questions about how 2FA works and whether it's really necessary. In this blog, we'll answer some of the most commonly asked questions about 2FA and help you understand how it can enhance your online security. Q. How does the login process change when using 2FA? A. When you enable 2FA on your Microsoft account, you essentially add one extra step to the login process. This means you’ll need to enter your email address and password, in addition to a One Time Passcode (OTP). 2FA adds very little to the amount of time it takes to sign in. Q. Once 2FA is enabled, do I have to enter a 2FA code every time I open a Microsoft app? A. No. Once you enable two-factor authentication (2FA) for your Microsoft account, you will need to enter a 2FA code only when you sign into a new device or app for the first time. After that, Microsoft will remember the device and you won't have to enter a 2FA code again unless you sign out... - Published: 2023-04-18 - Modified: 2026-02-27 - URL: https://systemagic.co.uk/benefits-of-outsourcing-your-it/ - Categories: IT Support - Tags: outsourcing IT, outsourced it support, it support services, it support benefits, benefits of it support, business it support, IT Support As the owner/manager of an growing business, it’s likely you oversee most areas of your business, including marketing, bookkeeping, HR, operations and IT.   This reason alone makes it unsurprising that 70% of businesses in the UK outsource at least one part of their business, according to a YouGov survey. As the most technically complex business function, it’s even less surprising that 1/3 of businesses outsource their IT to an outsourced IT provider. In this blog, we take a closer look at some of the benefits of outsourcing IT support to a managed service provider. The Benefits of Outsourcing IT Support  Reduced Costs  Managing IT in-house can be time-consuming and costly. We meet many mid-sized business owners who manage IT themselves (just about). Although they do a good job, IT moves at such a pace that systems quickly become outdated and their businesses are behind the curve. Some business owners consider hiring an IT Manager. However, managing an in-house IT department can be incredibly expensive. According to Glassdoor, the average base salary for just an IT Manager is £53,742 per year.   In addition to a base salary, it's also important to consider training costs, holiday cover and overtime payments. Because IT problems don't just happen from 9-5! When you outsource IT support, all training and development is managed by the MSP. This means you can reinvest the money saved into other business areas. For smaller businesses, hiring, managing and training an internal IT Manager is often inaccessible, making outsourced... - Published: 2023-03-31 - Modified: 2023-03-31 - URL: https://systemagic.co.uk/systemagics-top-tips-guest-wifi/ - Categories: Connectivity - Tags: Guest WiFi, main network, wifi technology Do I Need to Provide a Guest Wi-Fi Network? Providing customers and clients with guest Wi-Fi access has become ‘the norm’ in recent years. In fact, a recent survey found that 53% of respondents were highly unlikely to return to a hotel if their Wi-Fi fails to meet expectations. Most guests also said that they wouldn’t stay at venues that charge users to access the guest network. Whilst a free guest Wi-Fi network would have given you a competitive edge 10 years ago, it’s now an expectation. If you don’t have a guest Wi-Fi solution in place, it could be holding you back. In this blog, we look at 5 things to consider to provide great guest Wi-Fi for your customers and clients. Why Visitors Shouldn’t Access Your Main Network Providing visitors with access to your main network is never a good idea. Whilst they’re unlikely to do anything malicious, they could have a virus on their machine that inadvertently spreads to your system. Or they may accidentally cause a conflict with your server. Most Wi-Fi systems now let you keep visitors on their own independent network whilst sharing your internet connection. If anything malicious happens on your guest Wi-Fi network, your main network is protected. You might also want to ask visitors to sign or accept a user agreement which sets out your expectations. How You Can Protect Your Guest Wi-Fi Network Technology has become incredibly intuitive, especially when devices can see other devices connected to the same network.... - Published: 2023-03-23 - Modified: 2024-07-01 - URL: https://systemagic.co.uk/what-is-remote-it-support/ - Categories: IT Support - Tags: remote IT support provider, remote IT provider, remote provider, remote it support, remotely Remote IT support is a business service where an IT technician can troubleshoot your technical problems without the need to travel to you. Like any form of IT support, remote support plays an important role in today’s digital world. With most businesses heavily reliant on IT and technology, the need for IT support services is essential to keep networks and devices running smoothly. A remote IT support provider is the cheapest and most convenient form of IT support for SMEs. In this blog, we take a closer look at remote IT support and the advantages of using a remote IT support provider. How Does Remote IT Support Work? During your onboarding process, we will install a remote monitoring system on all your devices. This enables us to take control of your machine(s) when required. When you experience technical problems, contact our friendly team via telephone or email, where a ticket will be raised. Shortly after, a technician will be able to remotely login to and take over your device via our remote monitoring system. During this time, we will troubleshoot and attempt to fix the problem at hand. Once the issue is resolved, the technician will log out of your machine, and you will be able to continue with your day. What Are The Advantages of Remote IT Support? There are many benefits to remote IT support. But the biggest advantage of it is convenience and timeliness Before IT support could be done remotely, an IT technician would need to... - Published: 2023-03-15 - Modified: 2023-03-15 - URL: https://systemagic.co.uk/what-are-the-upcoming-cyber-essentials-changes/ - Categories: Cyber Security - Tags: cyber, cyber essentials plus, Cybersecurity, Cyber-Essentials certification, cyber crime, certification, Cyber Security The National Center for Cyber Security (NCSC) has revealed that the technical requirements for Cyber Essentials are changing in April 2023. The NCSC periodically reviews technical requirements for Cyber Essentials to ensure the scheme is effective in protecting UK organisations against cyber threats. In 2022, there was a major update to Cyber Essentials. Therefore, the changes for 2023 are set to be much lighter and focus more on clarification. What Changes Are Being Made to Cyber Essentials in 2023? In 2023, there are a handful of changes coming to Cyber Essentials which concern: User devices Firmware Third-party devices Device unlocking Malware protection Style and language Structure updates CE+ testing The below information has been taken from the NCSC website. User Devices From April 2023, you will only be required to declare the make and OS of your user devices, with no need to list the model. This change will take effect within the self-assessment questions, rather than the requirements document. Firmware All firmware is currently included in the definition of ‘software’, and so must be kept up to date and supported. Following feedback that this information can be difficult to find, we are changing this to include just router and firewall firmware. Third-Party Devices More information and a new table that clarify how third-party devices, such as a contractor or student devices, should be treated in your application. Device Unlocking We have made a change here to mitigate some issues around default settings in devices being unconfigurable (such as the... - Published: 2023-03-01 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/does-your-it-provider-need-to-be-local/ - Categories: IT Support - Tags: remote support, remote IT provider, remote it support, Managed Service Provider, IT Provider, IT Support Choosing an IT support provider for your business is a big task. Although IT providers might look the same from the outside, they’re certainly not created equally. Making it important to do your research before settling on one.    But with so many MSPs to choose from, how do you filter your options, and should locality be a priority?   Quality Over Locality  It’s understandable why many businesses choose their suppliers based on locality; but considering remote IT support providers exist, is it necessary to choose a local provider over a more qualified one slightly further afield?   Similarly, more businesses are opening up positions to remote workers.   Don’t get us wrong, your local IT provider may be perfect for you, but before settling for one because they’re down the road, we think there are some more important things you should consider above location.   Response and Resolution Times When it comes to IT support, quick response and resolution times are paramount. Although it would be unrealistic to expect every single request to get dealt with and resolved instantly, you should never feel like you are being ignored or transferred back and forth aimlessly.   Your IT provider should be responsive no matter how you get in touch, whether that be via telephone or email.   Even if the person you initially speak to doesn't have all the answers, they should know who will and keep you well informed until the issue is resolved.   Customer Service Levels  The... - Published: 2023-02-16 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/what-is-full-disk-encryption/ - Categories: Cyber Security - Tags: full disk encryption, full disk, Cybersecurity, Encryption Chris Sweet - Technical Director You’ve likely heard of encryption before, especially when it comes to messaging apps like WhatsApp and Facebook Messenger. Put simply, encryption means that data or text is converted into an alternative format that only certain devices and software can read and decipher. Think of it like writing a letter in English and then translating it to Spanish. Now this letter can only be read and ‘deciphered’ by someone who speaks the language. What Is Full Disk Encryption? Full disk encryption works in the same way, but it encrypts the data stored on your hardware. For example, your laptop or computer. Encrypting the data stored on your machine is very important. Especially if your device gets lost or stolen, as it means that only you and those authorised to access your disks can. It’s a great way to protect sensitive customer information and comply with data protection laws, for example, GDPR. How Can I Get Full Disk Encryption? If you’re a Systemagic customer and would like to enable full disk encryption on your device(s), please contact our Technical Director, Chris Sweet, on 01225 426800 to discuss your options. Need Cybersecurity Help? Since 1999, we have provided IT support and cybersecurity solutions for SMEs across the South West and beyond, including antivirus software, backups, cybersecurity training and web protection. Browse our cybersecurity solutions - Published: 2023-01-27 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/scammers-targeting-users-via-whatsapp/ - Categories: Cyber Security - Tags: text message, SMS, WA, whatsapp, phishing, scam Chris Sweet - Technical Director   We’ve written a lot about phishing emails and how to spot them. But recently, more users have reported that scammers are asking for their WhatsApp numbers.   But why?    With more people aware of phishing scams and IT departments cracking down on suspicious emails, scammers are looking for ways to communicate with victims outside of a company's IT ecosystem.    As IT departments have no visibility over users’ WhatsApp accounts, the instant messaging app has become the perfect environment for scammers to operate.   How Does It Work?   Like a regular phishing scam, the user will receive an ‘urgent email’ from a scammer posing as a trusted contact, asking for the user’s WhatsApp number.    To bypass firewalls and antivirus software, the email will typically be in plain-text format and include no links, prompting no suspicion.   If the user supplies their WhatsApp number, the scammer will send messages asking the user to do something. This could be to buy a gift card, click a link or reveal sensitive information, such as a password.   Of course, as soon as this action is completed, it’s often too late and the scam has been a success.   What Should You Do In This Scenario?   If you receive a suspicious email in your inbox, there’s no need to panic – however, there are a few things that you should do.   Firstly, ask the person who ‘sent’ the email if it was actually... - Published: 2023-01-24 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/the-worst-passwords-of-all-time-has-yours-made-the-list/ - Categories: Cyber Security Chris Sweet - Technical Director Although they are the first line of defence against a cyberattack, many people still use weak and easily guessable passwords. We appreciate that having so many different passwords is a nuisance, but it’s essential to digital safety and security. If a hacker successfully guesses a password you use for multiple accounts, all of these accounts could be compromised. Of course, this is bad news if these accounts contain highly sensitive information related to your identity or bank account; as these details could be used to commit further crimes, such as identity theft and fraud. To help you protect your online accounts, we’ve put together a list of some of the most common passwords used online and how quickly a hacker could crack them. If yours features on the list, we strongly recommend that you change it immediately. password chelsea 123456 123456789 Qwerty 12345678 111111 12345 123123 1234567 1234 1234567890 000000 555555 arsenal iloveyou usr love martin xxxxxx hello welcome liverpool thomas daniel michael andrew guest col123456 Gizli basketball Mar20lt Luzit2000 823477aA googledummy D1lakiss Groupd2013 Liman1000 It appears that passwords featuring sequential strings of numbers and letters remain the most popular choices, despite their insecurity. Research from NordPass has revealed that in the UK, names of football teams also ranked highly among the most-used passwords of the year. For example, ‘liverpool’ was the fourth most popular password of the year, while ‘arsenal’, ‘chelsea’, and ‘liverpool1’ were all in the top 15. Final Thoughts In conclusion, weak... - Published: 2022-12-14 - Modified: 2023-03-16 - URL: https://systemagic.co.uk/how-to-report-a-phishing-scam/ - Categories: Uncategorized Phishing scams are a problem no matter who you are, how big your business is or what your business does. Successful phishing attempts can be detrimental to both businesses and employees, therefore, it’s important to know how to spot a phishing scam and how to report them. Reporting suspicious emails is important, as it could help prevent others. By reporting phishing scams, you’re helping service providers delete spam email accounts, the authorities remove malicious websites from the internet and prevent others from becoming victims. In this blog, cover every way you can report a phishing scam and who you should contact. What Should I Do If I Receive a Phishing Email? If you receive a suspicious email in your inbox, there’s no need to panic – however, there are a few things that you shouldn’t do. Don’t click on any links within the email Don’t download any attachments Don't reply to the email As soon as you can, you should report it to the National Cyber Security Centre (NCSC for short). Who Can You Report Phishing Scams To? The NCSC is a government organisation that provides advice and support for the public and private sector on how to avoid computer security threats. They have the tools and ability to remove malicious sites and track down the criminals behind them. . @OliverDowden welcomes the 1st anniversary of the National Cyber Security Strategy this month, and the huge progress made by the @NCSC in thwarting over 2 million cyber attacks in the... - Published: 2022-12-14 - Modified: 2025-10-31 - URL: https://systemagic.co.uk/how-to-spot-a-phishing-email-5-examples/ - Categories: Uncategorized This blog is part of our cybersecurity basics series which you can read here. As a busy professional, it’s likely you receive lots of emails a day. But how many illegitimate emails do you receive? Experts estimate that scammers send 3. 4 billion phishing emails per day, so the answer is likely ‘quite a lot’.   Although most email clients can manage and categorise phishing emails as spam, some may slip through the net and land in your inbox.   In this blog, we cover how to spot a phishing scam and provide you with 5 examples of the most common phishing scams cybercriminals use to target businesses like yours.   What is a Phishing Scam?   A phishing scam is a type of social engineering attack. The scam uses deceptive techniques to trick you into handing over sensitive information, such as passwords, addresses and financial information.   This information can be used to commit further crimes, such as fraud, stealing money and identity theft.   Why Are Businesses Targeted?   Phishing attacks are designed to gather masses of sensitive information, which criminals can use to their advantage.   As businesses hold lots of sensitive data, including information about their customers and employees, they make great targets.   If a hacker can infiltrate just one employee’s Microsoft 365 account within a business, they will have access to hundreds of bits of information, including emails, files, SharePoint libraries and more.   Once the account has been compromised, the hacker could use... - Published: 2022-12-02 - Modified: 2023-02-24 - URL: https://systemagic.co.uk/whatsapp-hack-leaks-500-million-numbers/ - Categories: Cyber Security - Tags: cybercrime, leak, hack, whatsapp, phishing, Cybersecurity, Data, cyber-attack In a recent hack, around 500 million WhatsApp users' data has been compromised. Although the platform uses end-to-end encryption, it appears that a hacker (or group of hackers) has used a highly sophisticated method to extract user information, including names and telephone numbers. WhatsApp has more than 2 billion users worldwide, meaning this leak has exposed approximately one-quarter of their entire customer base with 11 million users in the UK affected. Posting anonymously in a known hacker's forum, it appears that the UK data list is up for sale for around $2,500. What This Means for You With a quarter of WhatsApp’s users affected, it’s likely that your data has made it onto the list. There are several possibilities as to how the data will be used. Often, when a leak happens, the data will be sold and used in phishing scams. With the recent increase in seasonal/delivery phishing scams, this is the perfect opportunity for scammers to place a bid on data. In addition to phishing scams, the data could be used to steal identities. Living in a digital world means our identity and online accounts are often tied to our mobile number(s). Including our social media accounts and bank accounts. Although a hacker can’t steal your identity with just your phone number, if they have other details from another breach, such as your name, email address and home address, they have a greater ability to do more damage. How You Can Protect Yourself Unfortunately, if your data is... - Published: 2022-11-25 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/the-true-cost-of-using-free-antivirus/ - Categories: Cyber Security - Tags: Cybersecurity, ESET, Antivirus, cyber attacks, Cyber Security There are lots of valuable free offerings out there for us all to enjoy on a daily basis – free maps, voice calls, emails, navigation, social media, and much more – but should you be trusting your business’s digital security to a free antivirus solution? Free and low-cost security solutions may look like they are saving your business money, however, you may be putting risk in place that could result in the complete opposite outcome. Taking a proactive approach to cybersecurity will give your business the best chance possible for thwarting attacks and ensuring assets are protected. With the current economy, it’s very easy to cut costs, one of which might be your cybersecurity. However, let’s take a look at the risk of doing so and how it can affect your business. The true cost of a cyberattack without proper defences can be devastating. When a cyberattack hits, unprepared small businesses may be dealing with overwhelming financial repercussions as well as hits to their reputation, pricing structure, productivity, employee morale, and much more. The Features You Could Miss Out on From a Free Security Provider Free security solutions will often only protect you up to a certain point. It can be a stressful experience if you were to experience an attack, as there are often no technical contacts with free security solutions leaving you, as a business owner, having to give up valuable time to look into this quickly. With a paid solution, such as ESET, you will have constant... - Published: 2022-11-03 - Modified: 2023-02-24 - URL: https://systemagic.co.uk/courier-phishing-scams-tis-the-season-to-be-wary/ - Categories: Cyber Security - Tags: phishing email, delivery scam, phishing text, phishing scam, phishing, scam, Cybersecurity, cyber crime, cyber attacks Although it is the season to be jolly, it is also the season to be wary as phishing scams are on the rise. If your business receives a lot of deliveries, it's important to be alert and aware of courier phishing scams. The leadup to Christmas is well underway, and the number of daily parcel deliveries has increased. In 2021, UK couriers delivered approximately 1. 3 billion more parcels than in 2022, according to Statista. As we receive a higher volume of deliveries, criminals are seizing the opportunity to swindle unsuspecting victims of their data and cash with courier phishing attacks. During a courier phishing attack, a scammer will send a text or email posing as a courier or postage service, for example, Royal Mail, DPD or Evri. The message usually says that a delivery attempt was made but has failed and will prompt the recipient to reschedule delivery by clicking a link or paying for the parcel to be redelivered. When a user follows the link, they will be asked to supply certain information, such as their name, email address, home address and sometimes bank details – all things a scammer can use to their advantage. Here are a few examples and top tips to spot them. Examples of Courier Phishing Scams How to Spot a Courier Phishing Scam? Although phishing scams are becoming more sophisticated, there are some steps you can take to check the legitimacy of a text or email, including: Scammers try to catch their victims... - Published: 2022-10-24 - Modified: 2023-01-24 - URL: https://systemagic.co.uk/5-common-it-problems-how-to-fix-them/ - Categories: IT Support As an outsourced IT provider, we receive hundreds of tickets a day from businesses with a range of IT problems. We thought that we would compile 5 of the most common IT problems businesses face and some simple solutions and troubleshooting steps. “Why Can’t I Login? ” It’s the start of the day, you have just switched on your PC and your login credentials don’t work – how frustrating! This is usually an easy IT problem to fix. Here are some potential things that could have caused it: Your account may be locked down after too many failed login attempts Have you entered your password correctly? Is caps lock on? Has your password expired? Sometimes system admins set timeframes for passwords. Can you remember receiving an email to change your password? If you’re certain that you’ve entered your password correctly and it’s still not working, contact your IT support who will be able to help you regain access and investigate further. “The Printer Isn’t Working Faulty printers are commonplace in every office and one of the most common IT problems we see. Although they may seem like complicated machines, quite often there’s a simple solution to a printer issue. If your printer isn’t working, try troubleshooting the issue and check: Is the printer plugged in and switched on? Does the printer have enough paper, ink or toner? Is there an obvious paper jam? If there are no apparent issues with the ink, paper or power, there is likely a problem... - Published: 2022-10-20 - Modified: 2024-09-05 - URL: https://systemagic.co.uk/how-to-choose-a-secure-password/ - Categories: Cyber Security - Tags: password, choosing password, Cybersecurity, Cyber Security, Secure Configuration, cyber-attack This blog is part of our cybersecurity basics series which you can read here. We get how annoying it is to have SO many passwords to remember, especially considering that nowadays the average person has 150 online accounts. In an ideal world, you should have a unique password for every online account, however, we know this isn’t the case and that most people use the same 1 or 2 passwords across all digital profiles. Although this makes it easier to remember passwords, it also makes it incredibly easy for hackers to guess your password(s). Why Do You Need a Secure Password? The combined information across all of your digital accounts can paint a pretty good picture of your life, including your bank details, address, family members, your workplace and more. If enough of this information falls into the wrong hands, criminals could exploit your personal information to commit fraud and other crimes, including identity theft. Therefore, it’s important you keep your information safe with secure passwords. How to Choose a Secure Password? Choosing secure, yet memorable passwords for your accounts can be a challenge. With so many to remember, you may be tempted to use a memorable word or phrase. Such as a pet’s name, your date of birth or the street you grew up on. Passwords should be random and hard to guess, so using information that can be easily obtainable (such as the above) should be avoided. Examples of bad passwords for us would be: GasWarehouse1? Casper2022 Systemagic1999?... - Published: 2022-10-17 - Modified: 2023-01-24 - URL: https://systemagic.co.uk/we-bust-6-myths-about-cybersecurity/ - Categories: Cyber Security Unfortunately, very few people take cybersecurity as seriously as they should. Or at least not until it’s too late. With new types of online scams emerging each week, businesses should ramp up cybersecurity awareness amongst their employees to help protect them against cyber threats. With so much misinformation circulating about cybersecurity, we have busted 6 common myths about cyber protection to help you stay safe online. To summarise: Small businesses are safe from cyberattacks: No they're not Cyberattacks aren't all that bad: They can be Macs don't get viruses: Yes they do Cybersecurity is too expensive: No it's not Antivirus is enough: No it's not The IT department is responsible for cybersecurity: Not exactly Small Businesses Are Safe from Cyberattacks With major breaches hitting news headlines regularly, you may feel like your small business would never be considered as a target as your data has little-to-no value to a hacker. With this belief, you may have a ‘more relaxed approach’ to cyber security and lower your defences. However, hackers can find value in any data and exploit it for their own personal gain, making your small business as equal of a target as your bigger competitors. According to Security Magazine, 43% of cyberattacks target SMEs. Cyberattacks Aren’t All That Bad Hackers use a variety of cyberattacks for different reasons. For example, a phishing scam will be used to steal user data, including login details, personal information and bank card numbers. Whereas a ransomware attack will see malicious software (also known... - Published: 2022-09-27 - Modified: 2023-09-20 - URL: https://systemagic.co.uk/whats-the-difference-between-1st-2nd-and-3rd-line-it-support/ - Categories: IT Support - Tags: 1st line it support, 2nd line it support, 3rd line it support, it support contracts, business it support, it help, it technician, IT Support If you’ve needed business IT support in the past, you may have heard the terms 1st, 2nd and 3rd line support float around. Whilst these terms may sound confusing, they’re simply a way to describe what happens and whom you speak to when you contact our IT helpdesk with an IT problem. For example, forgetting a password, a weak Wi-Fi signal or something serious, such as a server going down. What Happens When You Contact Systemagic for IT Support? When you first experience a technical issue, you’ll need to contact our IT helpdesk for support. This can be done via email at support@systemagic. co. uk or telephone 01225 426800. Once your ticket has been logged by our helpdesk, they will then connect you to the most relevant line of support for your issue. What Are the Different Types of IT Support? What Does 1st Line IT Support Do? Our first line of IT support deals with common IT problems that they usually solve during the first contact. Typically, these don't require advanced specialist knowledge, such as resetting passwords and rebooting devices. 1st line IT support is similar to ‘triage’ in a hospital. What Does 2nd Line IT Support Do? For more time-consuming, uncommon and complex issues, we will connect you to our second line of IT support. This team has greater technical knowledge than 1st line support and will be better placed to help you. What Does 3rd Line IT Support Do? If your IT problem is serious and concerns... - Published: 2022-09-20 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/systemagic-announced-as-scale-up-award-finalist/ - Categories: Systemagic News - Tags: scale-up awards, business leader, customer service, award win, award-winning, customer focused, Awards Night, award winning team We are delighted to have been announced as a finalist for the Customer Champion Award at Business Leader's Scale-Up Awards 2022. As one of over 700 entrants for this award, we feel ecstatic to have made it as a finalist. We are excited to attend the November award ceremony at The Tobacco Dock in London. After winning Inspire Business' Customer Service Excellence Award in June, we feel honoured to have our approach to customer service commended again, this time by Business Leader. Make sure to follow our LinkedIn, Instagram and Twitter accounts as we provide live updates from the awards on November 3rd. - Published: 2022-08-25 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/4-reasons-why-you-should-care-about-bcdr/ - Categories: BCDR, Cyber Security - Tags: bcdr, business continuity solution, Disaster Recovery, Business Continuity, backup As a business leader, you’re used to taking risks, right? It’s practically in the job description. However, there’s a big difference between taking risks in search of a reward and taking unnecessary, avoidable risks with serious consequences and repercussions.    We live in a world where so much business relies on technology and IT, which naturally brings its own set of risks. Proactive business leaders anticipate risks and are ready to tackle them. Yet, one risk many business owners fail to recognise is a systems outage.    Whether your system goes down due to a cyberattack, human error or natural disaster, a BCDR strategy could be your business's lifeline to bounce back and survive.   Here are 4 reasons why you should care about BCDR.   1. Downtime Is Expensive  The cost of downtime is multi-faceted, let’s start with employees. If your employees lose access to business-critical applications and data, your productivity and revenue are directly impacted. After all, salaried employees will still be paid even if they can’t work.   Suppose your customers aren’t receiving the work/products/services that they have paid for. In that case, consumer confidence could be knocked, resulting in a loss of future/repeat business, as well as a damaged reputation.   In addition to the above points, you must consider fines if data laws are breached, the cost of replacing hardware and the time between your systems going down and being fully operational again.   2. Backing Up Is Not Enough  Backup and business continuity are... - Published: 2022-08-22 - Modified: 2024-06-21 - URL: https://systemagic.co.uk/systemagic-awarded-eset-gold-partner-status/ - Categories: ESET, Systemagic News, Cyber Security As a managed IT support provider, we collaborate with many partners to further help our customers with industry-leading products and services. One of the companies we partner with is ESET – an award-winning cybersecurity software company that protects over 110m users worldwide. Having worked alongside ESET for many years, we’re thrilled to announce that this month, we have made ESET Gold partner status. What Does Gold Partner Status Mean? ESET defines Gold Partners as active partners that demonstrate best-in-class capability, expertise or commitment, with a high revenue requirement. As a result of our Gold Partner status, we can offer our customers exclusive discounts on ESET products, saving you money on an essential service. Steve Galliers, channel manager at ESET said that earning Gold partner status is a result of Systemagic maintaining engagement and working pro-actively with ESET, and went on to say: “Systemagic Ltd has been awarded ESET Gold Partner Status not simply through having increased sales revenues, but by demonstrating an ongoing commitment to promoting the benefits of ESET products to their valued customers. We will be working proactively to support Systemagic in becoming one of our top partners in the UK. ” If you’re not currently using antivirus software in your business and would like to learn more about ESET, don't hesitate to get in touch with us today via info@systemagic. co. uk or call us on 01225 426800. ## Services - Published: 2026-09-17 - Modified: 2026-09-17 - URL: https://systemagic.co.uk/services/cyber-security/itdr/ Feature Overviews Session Hijacking Attackers steal session tokens (the digital keys keeping users logged in) and import them into their own browsers. This bypasses passwords and multi-factor authentication (MFA) entirely. Our ITDR stops hackers in their tracks before they can exploit your systems. Credential Theft Identity is the new perimeter, and stolen credentials are the primary gateway to your business. Our Managed ITDR keeps cybercriminals out by eliminating blind spots across your workflows and locking down your organisation's identities. Rogue Apps Malicious OAuth apps are a go-to tactic for stealing data and maintaining persistence. Gain complete visibility into every app installed across your tenants to proactively detect stealthy or malicious integrations before they cause damage. Location-Based & VPN Anomalies Catch fast-moving threats in the act. Our Managed ITDR flags unusual login locations and suspicious VPN usage to ensure only legitimate users can access your sensitive data. Shadow Workflows Business Email Compromise (BEC) goes beyond tricking users - it targets inbox takeovers. Our ITDR solution flags abnormal behaviours and unauthorised changes to protect your email environment from silent infiltration. Threat Response True security requires more than just notifications. Our solution delivers end-to-end visibility, validation, and remediation, backing you up with expert SOC action and clear, step-by-step guidance. - Published: 2026-04-17 - Modified: 2026-04-17 - URL: https://systemagic.co.uk/services/it-support-for-manufacturing-companies/ Expert IT Support For Manufacturers Manufacturing environments face challenges that generic IT providers often overlook: Downtime Costs: Every minute of system failure impacts production and profitability. Cybersecurity Risks: Protect sensitive data, intellectual property, and operational systems from ransomware and breaches. Regulatory Compliance: Meet industry standards for data protection and IT security. Helpdesk Support When your team hits a technical snag, you don't need a lecture on "protocols" - you need a fix. With over 25 years of experience helping businesses stay productive, our UK-based team acts as an extension of your own office. We pride ourselves on being approachable, efficient, and above all, fast. Average Response Under 30 Minutes We don't believe in "waiting tickets. " We jump on your issues immediately to keep your day on track. Plain-English Support Our technicians speak your language. No confusing IT acronyms, just clear, helpful solutions from friendly experts. UK-Based Team No offshore call centres. You get direct access to our local desk for clear communication and faster resolution. Remote & On-Site Agility We can fix most issues via remote access, but we’re always ready to get "boots on the ground" if your hardware needs physical attention. Cloud Services Modern manufacturing demands agility, scalability, and "anywhere" access. Secure Cloud Hosting Migrate your critical applications to a secure environment, allowing your team to manage production data from the office, the floor, or home. Microsoft 365 & Google Workspace We help you leverage the full power of leading collaboration suites to boost cross-departmental productivity. Business... - Published: 2026-03-04 - Modified: 2026-03-04 - URL: https://systemagic.co.uk/services/it-support-for-businesses/ Fast and reliable business IT support, free from 'technical geek speak' Business IT Support Although we are an IT support company, we see ourselves as an extension of your team and care about your organisation's success as if it was our own. With a passion for delivering excellent customer service, our award-winning IT support technicians are on hand to solve your IT problems. Whether your laptop won't boot, software won't update, emails don't sync, or there's a bigger problem at hand, we're here when you need us. Whilst handling an average of 3,500+ support tickets a month, our IT helpdesk consistently achieves an average customer satisfaction rate of more than 99%. How Can We Help? People-Focused We appreciate that not everyone is a tech wizard and we never judge customers on their technological knowledge (or lack of). Our technicians also speak in simple terms and avoid using complicated jargon that will only confuse you further. Windows & Mac Certified As a Microsoft Gold Partner and Apple Certified Technician, we're experts in supporting networks running Windows, macOS and Linux; as well as hybrid networks mixing all three. Proactive IT Support Our customers know that they can rely on us when they experience IT problems. They can also count on us to spot an IT problem before it even happens. Our proactive helpdesk technicians run regular reports on customers' servers, cybersecurity and devices to ensure everything is working as it should. Business IT Support FAQs Where Do You Service? : We're based in the picturesque town of Bradford on Avon, however, our customers... - Published: 2026-03-03 - Modified: 2026-03-03 - URL: https://systemagic.co.uk/services/managed-it-support-for-financial-services/ Why Financial Firms Choose Systemagic We know that for a growing firm, IT issues aren't just an inconvenience, they are a drain on your billable hours and a risk to your reputation. Jargon-Free Expertise: We won't hide behind technical buzzwords. We give you clear, actionable advice so you can make informed decisions for your business. UK-Based Rapid Response: When you call, you speak to a local expert who understands your setup. No scripts, no long hold times, just fast resolutions. Security by Design: From MFA and encryption to dark web monitoring, we can build a "fortress" around your client data, helping you meet your compliance obligations without the headache. Total Flexibility: We don’t believe in long-term "lock-in" contracts. We offer rolling monthly terms because we believe our service is the only thing that should keep you coming back. - Published: 2026-03-02 - Modified: 2026-09-17 - URL: https://systemagic.co.uk/services/google-workspace-support/ Why Consolidate Your Google Workspace with Systemagic? Moving your Google Workspace licensing to Systemagic is a quick, seamless process with zero downtime and no disruption to your users. Your day-to-day experience stays exactly the same, except you unlock enterprise-grade support, strategic cost savings, and simplified management. Financial Benefits Partnering with Systemagic delivers immediate financial advantages by lowering overhead and eliminating unexpected expenses. We ensure you receive all available Google partner discounts while fully honouring any existing pricing structures you have already negotiated. To protect your budget against future vendor price increases, we can also secure multi-year commitments that lock in your rates. Furthermore, our team actively mitigates waste through proactive cost optimisation and routinely audits your environment to identify underutilised accounts, ensuring you pay only for what you actually use. We also keep your budget predictable by providing early notifications of upcoming Google tier modifications, and we eliminate administrative clutter by rolling your Google Workspace licensing into a single, predictable monthly Systemagic invoice. Expert Management & Advanced Support Managing your cloud lifecycle shouldn't distract from your core operations. By consolidating your environment with us, you unlock priority technical support with direct access to Google’s Advanced Support tiers and Cloud Architects through our dedicated helpdesk, ensuring drastically faster resolutions for complex infrastructure issues. We take the day-to-day administrative burden entirely off your plate by handling the full user lifecycle, from onboarding new staff and offboarding leavers to managing renewals and strict regulatory compliance. Additionally, we help future-proof your business by providing... - Published: 2026-02-25 - Modified: 2026-09-03 - URL: https://systemagic.co.uk/services/cyber-security/managed-detection-response/ How Does MDR Work? We don't just hand you a software license and leave you to manage the alerts. We provide a fully managed security ecosystem: 24/7 Professional Monitoring: Our SOC Partners monitor your endpoints around the clock. When a threat is detected, it isn’t just an automated flag - it’s analysed by a human expert. Proactive Threat Hunting: We don’t wait for an alarm. Our partners actively hunt for "persistent footholds", the subtle tracks hackers leave behind when trying to stay hidden in your network. Rapid Incident Containment: If a breach is confirmed, our SOC Partners can instantly isolate the infected device to prevent the threat from spreading to the rest of your business. Non-Invasive: Designed to be non-invasive, our lightweight agent provides 24/7 visibility without draining system resources or interrupting end-user workflows. Enterprise-Grade Security Without the Enterprise Price Tag Building an internal 24/7 Security Operations Centre is a massive investment. By partnering with us, you gain access to the same high-level threat intelligence and human expertise used by the world’s largest organisations, all for a predictable, per-device monthly cost. - Published: 2025-11-27 - Modified: 2026-09-17 - URL: https://systemagic.co.uk/services/cyber-security/ Cybersecurity built for your growing business Why Partner With Us for Cybersecurity? As a growing, mid-sized business, you’ve built something incredible - but that success can also make you a visible target for modern cyber threats. A single breach can cause stressful downtime and put your clients' trust at risk. We don't believe in scare tactics. Instead, we look at cybersecurity as a foundational strategy that protects your operational momentum, satisfies compliance, and gives your clients absolute confidence that their data is in safe hands. Think of us as your dedicated security team, always watching out for you. Our Cybersecurity Services Managed Detection & Response (MDR) 24/7 protection, so you can sleep easy. Our advanced MDR service combines smart automated threat detection with real human expertise. We monitor your network around the clock, spotting and stopping potential threats before they ever disrupt your workday. Discover MDR Identity Threat Detection & Response (ITDR) Keep your users safe from sophisticated identity attacks, including credential theft, session hijacking, and malicious OAuth apps. We pair an enterprise-grade ITDR platform with a 24/7 AI-driven SOC for round-the-clock protection. Discover ITDR Web Filtering Safe browsing, made simple. We help secure your digital perimeter by automatically blocking malicious websites and sneaky phishing links. Your team can browse confidently and safely, whether they’re collaborating in the office or working from home. Discover Web Filtering Antivirus & Endpoint Protection Security for every device your team touches. As an ESET Gold Partner, we deploy, configure, and manage top-tier endpoint protection across all Windows, macOS, and mobile... - Published: 2025-09-12 - Modified: 2025-09-12 - URL: https://systemagic.co.uk/services/4g-failover/ 4G Failover for VoIP ensures your business never misses a call—even during internet outages. Why It Matters for VoIP VoIP systems rely entirely on internet connectivity. If your broadband drops, so do your calls. With 4G failover, your system switches seamlessly to mobile data, maintaining call quality and uptime. Benefits Uninterrupted Communication Your VoIP system stays online even if your broadband doesn’t. Whether it’s a power cut, a line fault, or a provider issue, 4G failover ensures your phones keep ringing and your team stays connected. Automatic Switch-Over No manual intervention needed. Our routers detect the outage and switch to 4G instantly—so your team won’t even notice the change. Crystal-Clear Call Quality We use high-quality mobile networks and enterprise-grade hardware to maintain excellent call clarity, even during failover. Cost-Effective Protection Downtime can cost thousands in lost productivity and missed opportunities. 4G failover is a low-cost insurance policy for your communications. Flexible Network Before deployment, we check which mobile network offers the strongest and most reliable 4G signal in your area. This ensures your failover connection is fast, stable, and ready when you need it most. Setup & Cost Setting up a 4G failover network for your business is a smooth, non-disruptive process and costs just £80 — excluding the monthly data plan. - Published: 2025-06-18 - Modified: 2025-08-22 - URL: https://systemagic.co.uk/services/hosted-voip/ Built for Flexibility  With Systemagic VoIP, your team can make and receive calls from anywhere, whether they’re in the office, working remotely, or on the move.    Our system works across desk phones, headsets, mobile apps, and desktop software, so you’re always connected.   Everything You’d Expect (and More)  Our platform gives you access to a robust, feature-rich system trusted by thousands of businesses. Enjoy call forwarding, voicemail-to-email, auto-attendants, call recording, and more, all included as standard.   Easy Setup, Full Support  We make switching simple. Our team handles the setup and migration for you, ensuring a smooth transition with no downtime.    We also offer full training for your team and can supply any hardware you need, from desk phones to headsets - so you’re ready to go from day one.   Scalable and Cost-Effective  Add or remove users as your business changes, with no long-term contracts or hidden fees.    Our 30-day rolling terms give you the freedom to adapt without being locked in.   Keep Your Existing Numbers  There’s no need to change your contact details. We’ll port your existing numbers across and ensure everything continues to run smoothly.   Trusted by Our Own Team  We use Systemagic VoIP to run our own helpdesk, handling over 150 calls a day.    If we trust it to support our business, you can too.   Ready to Get Started?   Whether you're looking to upgrade your current system or start fresh, Systemagic VoIP is the smart choice for flexible,... - Published: 2025-06-18 - Modified: 2025-07-29 - URL: https://systemagic.co.uk/services/microsoft-teams-phone-system/ Turn Microsoft Teams into Your Complete Business Phone Solution One Platform, Total Simplicity  No more juggling separate apps or phone systems. With Teams as your central hub, your staff can chat, meet, collaborate, and now call, all from one familiar interface.    It provides a seamless experience that boosts productivity and reduces complexity  Built for Modern, Flexible Work  Whether your team is in the office, working remotely, or on the move, the Microsoft Teams Phone System keeps everyone connected.    Make and receive calls from your desktop, laptop, or mobile device; no desk phone required (unless you want one! ).   Enterprise Features, Without the Enterprise Price  Enjoy all the features you’d expect from a modern phone system, including call queues, auto-attendants, voicemail-to-email, call forwarding, and more.    Plus, everything is managed in the cloud, so there’s no hardware to maintain or upgrade.   Fully Managed by Systemagic  We take care of everything, from initial setup and number porting to ongoing support and training.    Our team ensures a smooth transition and provides expert guidance every step of the way.    We can also supply Teams-certified handsets and headsets if needed.   Scalable and Cost-Effective  Add or remove users as your business changes, with flexible monthly billing and no long-term contracts. Whether you’re a team of five or five hundred, we’ll tailor a solution that fits you.   Why Choose Systemagic?   We’re not just Microsoft Partners, we’re your local, friendly experts.    We take a consultative, no-pressure approach and pride ourselves on delivering reliable, jargon-free support that puts... - Published: 2024-09-26 - Modified: 2024-10-07 - URL: https://systemagic.co.uk/services/business-computer-support/ Why Choose Systemagic for Business Computer Support? Experienced & Trusted Partner With a 99. 3% customer satisfaction rating and recognition in the MSP501, our team delivers reliable, high-quality support to keep your business running smoothly. Microsoft 365 Experts As a Microsoft Solutions Partner, we specialise in Microsoft 365 implementations, migrations, and support, ensuring your team can leverage the best productivity tools. Proactive Monitoring & Support Our team doesn’t just fix problems—we prevent them. From remote monitoring to on-site support, we keep your systems operational with minimal downtime. Cyber Essentials Plus Certified Your business’s security is our priority. We provide comprehensive support that adheres to the highest cybersecurity standards to protect your data. No Long-Term Contracts We believe in earning your trust through great service, not locking you into a long-term contract. Our 30-day rolling terms mean you're never tied down. Our Services Remote IT Support We provide fast and effective help. Our team is available to troubleshoot issues, optimise performance, and keep your IT running smoothly. Hardware Procurement From computers to networking equipment, we source the best technology for your needs, ensuring you're always using the most cost-effective, reliable solutions. Backup & Disaster Recovery Data is the backbone of your business. Our comprehensive backup solutions, including Systemagic 365 Backup, ensure that your business-critical data is safe and recoverable. Cloud Migration & Management Moving to the cloud can be daunting, but with our expertise, we make it seamless and efficient. We offer cloud migration, management, and ongoing support to keep your... - Published: 2024-08-21 - Modified: 2026-07-08 - URL: https://systemagic.co.uk/services/eset/ Why Choose ESET? Proven, Multi-Layered Protection Trusted by millions of users globally, ESET deploys proactive layers of defence to neutralise malware, ransomware, phishing, and complex zero-day exploits before they reach your network. Lightweight, Uncompromising Performance Renowned for having the industry's smallest system footprint, ESET delivers elite security without sacrificing device performance, keeping your team productive and interruption-free. AI-Powered Threat Detection Combining cutting-edge machine learning with human expertise, ESET detects and remediates suspicious behaviour in real time, keeping you one step ahead of evolving cyber threats. Flexible and Scalable Designed to grow alongside your business, ESET offers seamless scalability, providing unified, robust protection across all your endpoints, servers, and mobile devices. What You Get With ESET Protect Advanced Modern Endpoint Protection Advanced protection for your fleet of workstations against advanced threats, featuring: Next-Generation Antivirus: Proactive malware prevention powered by global threat intelligence. Device Control: Prevent data leaks by managing and restricting unauthorised USBs, external drives, and devices. Anti-Phishing: Blocks malicious websites and corporate spoofing attempts. Ransomware Remediation: An extra layer of automated defence designed specifically to detect, block, and roll back ransomware behaviour. Multi-Platform & Infrastructure Security Server Security: Dedicated, high-performance protection tailored specifically for your file and application servers. Mobile Threat Defence: Seamlessly secures your team’s smartphones and tablets against mobile malware and insecure networks. Advanced Data & Cloud Defence Full Disk Encryption: Protects your business data in the event of device theft or loss by remotely encrypting hard drives to maintain strict regulatory compliance. Advanced Threat Defence: Utilises a... - Published: 2024-07-11 - Modified: 2025-07-21 - URL: https://systemagic.co.uk/services/microsoft-copilot-home/ Your AI Work Tool What Can Copilot Do?   As an AI tool, the features of Copilot are limitless and will evolve even further overtime. However, here are a few of the most popular things it can do and the apps it supports. Microsoft Outlook Microsoft Copilot enables you to master your emails by summarising long email threads, draft replies and find the best time to schedule meetings and catch ups. Microsoft Teams Run more efficient Teams meetings with Copilot's intelligent meeting minutes and transcript feature. Copilot can also run this for meetings you can't make, summarising key points and actions for you. Microsoft Word Copilot can help you overcome writer's block by generating draft documents, proposals and text from just a single prompt. Copilot can also pull data from referenced documents and PDFs to generate text. Microsoft PowerPoint Create stunning presentations, slide decks and summaries with Copilot for PowerPoint. All you need to do is feed Copilot a base outline (and supporting data if you have it) and it will do the rest for you - even sourcing or producing images. Copilot Resources Copilot Blogs Copilot Factsheet Copilot Videos (Coming Soon) - Published: 2024-06-03 - Modified: 2025-07-29 - URL: https://systemagic.co.uk/services/equipment-leasing/ Reduce initial investment and make new tech more accessible What Can We Lease? We can lease equipment, software and in some cases, installation (where it is connected to a leased bit of kit) on spends from £2,000 upward. What Are The Terms? Leases are typically 12, 36 or 48 months and are provided through Grenke. Payments can be made monthly or quarterly. Why Lease Through Us? When you lease through us, we manage all application paperwork, liaising with Grenke on your behalf to complete credit checks and register equipment serial numbers and warranties. All you need to do is choose your device(s) and digitally sign the acceptance document. Once complete, the lease agreement will be between you and Grenke. End of Lease Agreement At the end of your lease agreement, you can choose to hand the equipment back and walk away, lease new equipment under a new agreement or pay a small 'title transfer fee' to retain and own the equipment outright. At that stage, we would get involved again to arrange the next steps - making the process easy for you. - Published: 2024-01-26 - Modified: 2024-04-25 - URL: https://systemagic.co.uk/services/it-support-wincanton/ Proud to support Wincanton SMEs What Do We Do? Reduce Business Downtime Improve Business Efficiency Ensure Security Why Choose Us? Great Customer Service We work hard to provide the very best customer service to our customers. Last year we achieved a 99. 3% customer satisfaction rate. No Long-Term Contracts We believe that if we provide a great service, our customers will want to stay. That's why we offer our services on rolling, monthly terms. No Jargon We keep complicated jargon to a minimum. We won't bombard you with confusing or complicated information and always speak in plain English. 'A La Carte' Service We price our services per user/month, with add-ons for the services you need - making our IT support service affordable and scalable as your business grows. Our Accreditations - Published: 2024-01-24 - Modified: 2024-01-24 - URL: https://systemagic.co.uk/services/it-solutions-for-small-businesses/ Fast, friendly and reliable IT support for small businesses For over 25 years, Systemagic has provided tailored IT solutions that cater to the unique needs of SMEs. Our services cover all areas of IT, including IT support, cloud computing, connectivity, hardware procurement and cybersecurity solutions. Choosing The Right Level of IT Support Many IT support providers offer one, all-inclusive package which is often expensive, includes services that many small businesses don’t need and on lengthy terms. We compare our small business IT support services to an ‘a la carte’ menu, where you can choose the services most suitable to your business and budget. As a result, our service is entirely scalable, enabling us to continue supporting you as your business grows and evolves. Please note, we don't offer ad-hoc support. Remote IT Support vs On-Site IT Support Our small business IT support package includes unlimited remote IT support (during business hours). We have field techs who regularly visit clients for installations and removals, but most IT problems can be fixed from our office. Should you require an on-site visit, we have a dedicated project management team who arrange bookings and IT projects. Why Choose Systemagic for IT Support? We've been around since 1999 and have supported hundreds of small businesses with their IT. Whilst most IT companies look the same from the outside, here's a few reasons why our customers describe us as 'genuinely different'. No Long-Term Contracts We firmly believe that if we provide an excellent service, our customers will stay with us. We're proud to still work... - Published: 2023-10-25 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/nordpass/ Securely store login details for all of your accounts in one place Generate Strong Passwords NordPass' password generation feature enables you to create strong and secure passwords within the app or your browser. With security policy in mind, NordPass allows admins to set password requirements, dictating a minimum number of characters, use of numbers, capitals and special characters. Seamless In-Browser Autofill With NordPass' seamless in-browser autofill feature, you'll rarely need to open the app. Tagging your login details to websites, NordPass will automatically fill in your credentials enabling a quicker login. Taking it one step further, NordPass recognises when you change your password, updating it within the app - ready for the next time you log in. Secure Sharing With its ' secure share ' feature, NordPass makes sharing passwords with colleagues, partners and clients easy. With security in mind, you remain in full control of your passwords, choosing whether users can see the password, or simply copy the hidden credentials. In addition, you can revoke viewing permissions once a user no longer needs access. Password Health & Data Breach Scanner Your digital vault actively checks the health of your passwords. If it notices you using the same password for multiple accounts, it sends an alert, prompting you to change it. This helps strengthen your overall online security by avoiding password reuse. The vault also scans the dark web for any leaked data. If it finds that your accounts or passwords have been compromised in a data breach, you receive an immediate notification. This feature keeps you informed and allows you to take quick actions, like... - Published: 2023-08-17 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/services/microsoft-backups/ Our Microsoft backup solution ensures your data is safe Why Choose Our 365 Backup Solution? Microsoft 365 offers built-in redundancy, but it doesn't protect you from accidental deletion, security threats like ransomware, or compliance risks. That's where our 365 backup solution comes in. Our service ensures that your emails, files, SharePoint data, and OneDrive accounts are backed up daily, making recovery fast, simple, and reliable. Related: What is BCDR? Key Features Comprehensive Microsoft 365 Backup Protect your entire Microsoft 365 suite, including Outlook, SharePoint, OneDrive, and Teams. Daily Automatic Backups Systemagic 365 Backup automates the backup process, ensuring your data is safe without manual intervention. Quick and Easy Recovery Whether you need to restore a single email or an entire mailbox, our service provides quick and granular recovery options to minimise downtime. Security & Compliance With industry-leading encryption and GDPR-compliant solutions, our backup 365 solution protects your business data while meeting stringent regulatory requirements. Custom Data Retention Policies Keep your data for as long as you need with flexible retention settings tailored to your business needs. Who Needs a Microsoft 365 Backup Solution? Whether you're a small business or a large enterprise, our 365 backup solution is designed for any organisation using Microsoft 365. It is particularly suited for businesses that handle sensitive information, need to meet regulatory standards, or simply want peace of mind knowing their data is secure. Contact us today to learn more about Microsoft 365 backup solutions.  Protect your business against data loss and keep your Microsoft 365 environment safe and secure. - Published: 2023-06-02 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/cyber-essentials-certification/ Protect your business from the most common cyber threats Managed Cyber Essentials Assessment As part of our cybersecurity services, we offer managed Cyber Essentials certification as a quick and easy way to achieve both Cyber Essentials and Cyber Essentials Plus for your business. Throughout the assessment process, you will be fully supported by our team. Before we submit your assessment for marking, we will ensure that we have collected all of the required information, made any necessary changes and that your assessment is ready to pass. Cyber Essentials FAQs Q. Does My Business Need Cyber Essentials? A. It is mandatory for certain businesses to be Cyber Essentials certified, particularly if they work on Government contracts and handle sensitive information. Without Q. What Are The Benefits of Cyber Essentials? A. Besides being able to work on particular government projects, having a Cyber Essentials certification under your belt brings lots of benefits. It shows potential customers and partners that you have solid cybersecurity measures in place, it helps to prevent up to 80% of cyber attacks and CE certification includes automatic cyber liability insurance for any UK organisation that certifies their whole organisation and has less than £20m annual turnover. - Published: 2023-03-23 - Modified: 2024-11-15 - URL: https://systemagic.co.uk/services/remote-it-support-provider/ Fast, responsible and reliable remote IT support What Is Remote IT Support? Remote IT support is a proactive service that allows businesses to access expert IT assistance without the need for an on-site visit. Using advanced tools and secure technology, our team can resolve IT issues, monitor your systems, and optimise your IT environment—all remotely. Our Remote IT Support Services System Monitoring We keep an eye on your infrastructure around the clock, identifying and resolving issues before they impact your business. Proactive Maintenance Regular updates, security patches, and performance optimisation to prevent downtime. Helpdesk Support Fast, friendly, and jargon-free assistance for your team, resolving queries quickly and efficiently. Cybersecurity Management Protecting your business from threats like phishing, ransomware, and data breaches. Backup Solutions Ensuring your critical data is securely stored and easily recoverable. Microsoft 365 Support From troubleshooting to optimisation, we ensure you get the most out of your Microsoft 365 environment. Why Choose Systemagic for Remote IT Support Cost Effective Reduce the need for on-site visits, saving time and money. Fast Response Times Our expert technicians resolve most issues remotely within minutes. Scalable Solutions Whether you’re a small business or a growing enterprise, our support scales with your needs. Exceptional Customer Service Rated as a ‘Great Place to Work’ and achieving 99. 3% satisfaction in 2023, we focus on clear, friendly communication. No Long-Term Contracts Enjoy our services on flexible 30-day rolling terms—because we believe in earning your trust every day. Ready to Experience Better IT Support? - Published: 2023-03-21 - Modified: 2023-03-23 - URL: https://systemagic.co.uk/services/it-support-for-hotels/ Reliable, affordable and scalable IT solutions for hotels Hotel Tech Support Services Having worked with some of the finest independent hotels in the South West, we understand the unique challenges that hotels face when it comes to technology. From managing guest Wi-Fi networks to implementing smart room systems, we offer a comprehensive range of IT solutions tailored specifically for the hospitality industry. Our team of experienced professionals is dedicated to providing friendly, fast and reliable to help hotels enhance their guest experience and improve operational efficiency. IT Support for Hotels Our award-winning IT helpdesk has provided IT support for hotels for over 25 years, supporting venues with various technological needs. From analysing and troubleshooting IT problems to setting-up networks, devices and patch management, our experienced team are on hand to help! With an average response time of just 25 minutes and a customer satisfaction rate of 99% over 350 businesses trust us to keep their systems running smoothly. What's Included in Hotel IT Support? Unlimited remote support Rapid response times Network management (including software updates) Rolling monthly terms Unlimited maintenance Fully-managed onboarding Award-winning customer service Staff onboarding/offboarding Cybersecurity Support for Hotels Our hotel cybersecurity services keep your guests, computer network and devices safe through a multi-layered approach. We can support you with endpoint protection, website filtering Microsoft 365 protection, backups, data recovery and cybersecurity awareness training. Connectivity Support for Hotels A strong, secure and reliable WiFi system is a key requirement of modern hotels. Bringing an average of 3 devices per stay, guests have come to expect a... - Published: 2023-03-10 - Modified: 2023-03-20 - URL: https://systemagic.co.uk/services/it-support-for-dentists/ Floss out your technical problems with managed IT support IT Services for Dental Practices Our team of experts specialise in providing comprehensive IT support and services tailored to the unique needs of dentist practices. We are here to help optimise your IT infrastructure so you can focus on delivering the best possible care to your patients. IT Support for Dentists As a busy dental practice that relies on IT, technology problems can cause huge headaches and sometimes, grind business to a halt. This is why our friendly IT technicians are on hand to solve your IT problems quickly and efficiently. With a no-jargon approach, we communicate in plain English and avoid technical terms so that we won’t confuse you. Additionally, we are proud of our 99% customer satisfaction rate, reflecting our commitment to delivering exceptional IT support services that meet and exceed our clients' expectations. Cybersecurity for Dentists Cybercrime is on the rise and as processors of sensitive medical information, dentist practices are a prime target for cybercriminals. We can protect your dental office through a range of layered cybersecurity solutions, including antivirus, web filtering, phishing prevention and cybersecurity awareness training. Backups, System & Data Recovery As a dental practice, you store critical data about your patients, staff and business. But what would happen if your files corrupted, were accidentally deleted or your server malfunctions? Our robust backup and data recovery services ensure that your data is kept safe and sound, enabling your practice to bounce back from any IT disaster. Connectivity Whether you’re communicating with your other practices,... - Published: 2023-03-06 - Modified: 2024-09-13 - URL: https://systemagic.co.uk/services/outsourced-it-support/ Over 350 businesses in the UK trust our outsourced IT support service to keep them up and running Expert Outsourced IT Support Services 1. Cost Efficiency Outsourcing your IT support with Systemagic is a cost-effective alternative to hiring and training an internal team. Benefit from predictable costs and avoid unexpected expenses while receiving high-quality, tailored IT support. 2. Access to Expertise With 25 years of industry experience, Systemagic offers a wealth of knowledge in IT solutions. As a Microsoft Solutions Partner, ESET Gold Partner, and with Apple Certified Technicians on our team, we are well-equipped to handle a wide range of IT challenges and ensure your systems are optimised. 3. Scalability Our IT support services are designed to grow with your business. Whether you’re expanding or adjusting your IT resources, we offer flexible solutions that adapt to your changing needs. 4. Focus on Core Business By outsourcing your IT support to Systemagic, you can redirect resources and concentrate on achieving your business goals. Our team handles your IT needs, allowing you to focus on driving growth and innovation. Our Outsourced IT Support Services Out-of-Hours Support While we do not offer 24/7 support, we provide a 'best effort' out-of-hours service to address urgent issues outside of regular business hours. Our dedicated team is committed to resolving critical problems as quickly as possible, minimising impact on your operations. Customised Solutions At Systemagic, we understand that each business is unique. We offer tailored IT support solutions, including IT management, cybersecurity, and cloud migration services, to align with your specific needs. Proactive Monitoring Our proactive monitoring services help identify and resolve potential... - Published: 2023-02-27 - Modified: 2026-03-23 - URL: https://systemagic.co.uk/services/business-technical-support/ Reduce business downtime and increase efficiency with remote technical support Business Technical Support You Can Rely On As a technical support provider, over 350 businesses trust us to manage their IT, networks, and infrastructure. With both Microsoft Gold Partner and Apple Certified Technician status, we can provide technical support to organisations running Windows, macOS, Linux, or a mixture of all three. Our technical support team care about solving your IT problems quickly and providing an excellent level of customer service. In 2025, our average response time was just 26 minutes and we achieved a customer satisfaction score of 99. 5%. We always take a proactive approach to IT support. Giving you peace of mind that your IT is taken care of so that you can focus on running your business. Why Use Systemagic for Business Technical Support? Here are just a few reasons why businesses trust our business technical support services: We Won't KeepYou Waiting Our average response time is just 25-mins. You Won't BeTied Down We provide IT support on rolling monthly contracts. You'll BeTaken Care Of We have a 99% customer satisfaction rate. We Won't ConfuseYou We don't speak in jargon or 'geek speak'. We Don'tCost The Earth We've been carbon neutral since 2016. Microsoft GoldPartner Status We're experts in all things Microsoft. Certified Apple Specialists We're also experts in all things Apple, macOS and iOS. Cyber EssentialsCertified We've achieved Cyber Essentials and CE+. Tech Support FAQs Where do you cover? We’re based in the picturesque town of Bradford on Avon, however, our customers are based all across... - Published: 2023-02-16 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/web-filtering/ Protect your users from accessing malicious websites and content What Are The Benefits of Web Filtering? Enhance Endpoint Security Content filtering is inexpensive and provides your business with an extra layer of security by filtering content and blocking access to known phishing and NSFW sites. It works seamlessly with our cybersecurity solutions, such as antivirus software and cybersecurity awareness training. Improve Employee Productivity With the ability to dictate safe and approved websites, URL filtering can also help you improve employee performance by preventing access to 'distracting' websites during work hours, such as Facebook, Amazon and gambling sites. Speed-Up Network Performance Content filtering can enhance your network performance by limiting websites that use a lot of bandwidth, for example, streaming services like Netflix and Disney+. Protect Remote Workers An increasing number of remote workers are being targeted by cybercriminals due to many having a more relaxed approach to cybersecurity at home. Cloud-based website filtering can protect remote workers by limiting sites accessible on their work devices, without impacting their home broadband. Web Filtering Features URL Filtering FAQs Q. How Does Web Filtering Work? A. When a user tries to access a website via their machine, they will pass through a router, in addition to the web filter. The web filter will check the site's URL against its database of malicious and blocked websites. If the website is not on the block list, the user will be directed to the website. However, if the website is malicious or violates the IT policy, the user will not be able to access it.... - Published: 2023-02-15 - Modified: 2023-02-22 - URL: https://systemagic.co.uk/services/carbon-neutral-it-provider/ Affordable IT Support That Doesn't Cost The Earth What Are The Benefits of IT Support? Our IT support service can help you reduce business downtime, increase efficiency, reduce costs and get more from your technology. We've been #DoingITDifferently since 1999 by providing a fast and reliable service, without the jargon and on rolling-monthly contracts. With a friendly IT helpdesk, rapid response times and expert knowledge, we make IT a stress-free experience for our customers. What About Eco-Friendly IT Support? Having a carbon-neutral IT provider brings many benefits, especially if you're required to have a sustainable supply chain and meet certain requirements. We can also help you safely dispose of your waste IT equipment; avoiding landfill and instead, have it refurbished and donated to local schools and charities. Why SMEs Choose Systemagic We Won't KeepYou Waiting Our average response time is just 25-mins. You Won't BeTied Down We provide IT support on rolling monthly contracts. You'll BeTaken Care Of We have a 99% customer satisfaction rate. We Won't ConfuseYou We don't speak in jargon or 'geek speak'. We Don'tCost The Earth We've been carbon neutral since 2016. Microsoft GoldPartner Status We're experts in all things Microsoft. Certified Apple Specialists We're also experts in all things Apple, macOS and iOS. Cyber EssentialsCertified We've achieved Cyber Essentials and CE+. Our Approach to Sustainability We're proud to have been carbon-neutral since 2016 and are constantly finding new ways to become more sustainable. Our carbon-neutral strategy encompasses all areas of our business, including our office, our partners and our investments. Our Office &... - Published: 2023-02-10 - Modified: 2023-02-10 - URL: https://systemagic.co.uk/services/it-support-in-swindon/ Since 1999, we have provided remote IT support to Swindon-based businesses. Swindon IT Support As your trusted IT partner, we see ourselves as an extension of your team and are on hand to solve your IT problems as and when they arise. Whether your laptop won't boot, your printer won't print, emails won't sync or there's been a technological disaster, you can count on Systemagic. We are proud to have some of the friendliest and most knowledgeable IT technicians work on our IT helpdesk, which consistently achieves a customer satisfaction score of 99% alongside some of the fastest response times in Wiltshire. With Microsoft Gold Partner and Certified Apple Technician status, we can support organisations running exclusively Windows, Mac or a mixture of both. Our team of technicians and technology experts always take a proactive approach to IT support, giving you peace of mind that your IT is taken care of so that you can focus on running your business. Why Use Systemagic for IT Support? As a local business, you're spoilt for choice when it comes to IT support in Swindon. However, our customers describe us as 'genuinely different' to other IT companies and here are just a few reasons why: We Won't KeepYou Waiting Our average response time is just 25-mins. You Won't BeTied Down We provide IT support on rolling monthly contracts. You'll BeTaken Care Of We have a 99% customer satisfaction rate. We Won't ConfuseYou We don't speak in jargon or 'geek speak'. We Don'tCost The Earth We've been carbon neutral since 2016. Microsoft GoldPartner Status We're... - Published: 2023-01-20 - Modified: 2026-07-08 - URL: https://systemagic.co.uk/services/managed-it-services/ Proactive maintenance and remote monitoring of your IT infrastructure Your Very Own IT Team  Managed IT support provides all the benefits of a dedicated IT department without the overhead and management complexities of an internal team. Our expert helpdesk proactively manages your technology - preventing downtime, safeguarding against data loss, and ensuring your infrastructure remains secure and up to date. With over two decades of experience delivering premium technology solutions, we hold industry-leading certifications and accreditations, including Microsoft Gold Partner, Apple Certified Technician, ESET Gold Partner, and Cyber Essentials Plus. Scalable, Ongoing IT Management As your business evolves, your technology infrastructure must adapt. Having grown our own business since the 1990s, we understand the complexities of scaling operations. Whether you require routine IT maintenance, strategic consulting, advanced cybersecurity, or robust network management, our services scale seamlessly to match your changing requirements. Why Choose Systemagic? Rapid Response & Resolution We understand that downtime costs money. We pride ourselves on swift, effective issue resolution. Proven Performance: Across more than 42,000 tickets handled in 2025, our average response time was just 25 minutes, with an average resolution time of 88 minutes. People-First Customer Service Technical expertise is only half the battle. Our friendly engineers are thoroughly trained in customer service and dedicated to resolving your challenges without the stress. We don’t expect you to be a tech expert; we communicate in plain, straightforward English and leave the jargon behind. Flexible, Monthly Contracts We believe in earning your loyalty every month, not locking you into long-term commitments. The majority of our services are... - Published: 2022-11-24 - Modified: 2026-06-11 - URL: https://systemagic.co.uk/services/it-support-in-bristol/ Fast & Reliable IT Support for Bristol Businesses Since 1999, we have delivered fast, forward-thinking, and reliable IT support services to businesses throughout Bristol, making us one of the region's most trusted Managed Service Providers. As a premier MSP, we provide the full spectrum of managed IT services designed to keep Bristol’s vibrant business community scaling smoothly: Helpdesk Support Keep your team productive. Our award-winning helpdesk handles technical hiccups quickly and cheerfully, ensuring your staff can stay focused on driving your business forward. Cybersecurity Safeguard your digital assets. From MDR and endpoint protection to Cyber Essentials certification and staff awareness training, we keep your business secure from every angle in an evolving digital landscape. Cloud Services Work smarter from anywhere. As trusted Microsoft 365 and Google Workspace Partners, we seamlessly handle your cloud migrations and ensure your hybrid or remote teams unlock the full power of their collaboration tools. Connectivity Never lose momentum. We provide the robust, ultra-fast Wi-Fi, VoIP, and data solutions Bristol’s agile businesses need to stay flexible, connected, and always online. Businesses We Support We’re proud to power the IT infrastructure for some of Bristol’s most dynamic, established, and respected organisations, including Signable, SafeLives, South West Business Finance and Five Mile Films. Why Do Bristol Businesses Trust Us To Manage Their IT? We have industry-leading response and resolution times – with most issues fixed in under 25 minutes! Our customer service-driven support means you always talk to a friendly human who talks back in plain English We offer most of our services on rolling 30-day... - Published: 2022-11-14 - Modified: 2025-12-11 - URL: https://systemagic.co.uk/services/co-managed-it-support/ Compliment and enhance your in-house capabilities Co-Managed IT Services As an experienced managed IT services provider, we can support you across all IT-related areas and be involved as much or as little as you need. Click the tabs to learn more. Co-Managed Helpdesk Support Co-Managed Cybersecurity Project Management Co-Managed Helpdesk Support Do you find yourself constantly swamped with support tickets? We can help! Our friendly IT helpdesk technicians are on hand to provide 1st, 2nd and 3rd line support to your users. With an average response time of just 25-mins, your users will be in safe hands and benefit from our proactive, responsive and reliable service. We're proud to have been nominated for (and won) numerous customer service awards having consistently achieved a customer satisfaction score of 99% last year. Co-Managed Cybersecurity Solutions Managing business cybersecurity and backups can be a full-time job. When it comes to protecting your network, systems and users, we can support you! We're proud to be Cyber Essentials (and Cyber Essentials Plus) certified, as well as an ESET Gold Partner. We have helped IT managers like you: Conduct cybersecurity awareness training Install and manage antivirus software and licenses Manage and manually check backups Roll out 2FA and MFA across devices and accounts Project Management Whether you're looking to fully outsource a project, or require assistance either planning or executing it, our team can help. We've recently helped IT Managers implement projects such as: Migration to Microsoft 365 Cybersecurity awareness training Point Signs You Need Co-Managed IT Support Here are some signs... - Published: 2021-10-22 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/business-connectivity/ Internet, telephone and wifi solutions for businesses Business Internet Connections Your internet connection is critical, and we’ve been providing business-grade services from the start. At Systemagic, we offer:  Fast, friendly local support from your Systemagic team Business grade services with business Service Level Agreements Consistent speeds, robust connections Static IP addresses and all the clever geeky things like assured service, traffic shaping and MPLS networks We provide a wide range of internet options, including ADSL broadband, FTTC and FTTP fibre, EFM, Ethernet Fibre (Leased Lines), and 4G/5G connectivity. Not sure what all that means? Don’t worry – we’ll match you with the fastest, most reliable solution that fits your budget. If you’re struggling with slow speeds or need guaranteed uptime, we’ll check what’s available at your location. Moving offices? We can review connectivity options before you sign the lease. WiFi Solutions Secure, reliable WiFi is no longer a luxury – it’s a necessity. For businesses, it enables staff and guests to connect seamlessly and work wire-free across your premises. With the rise of high-bandwidth applications like video calls, strong WiFi is more important than ever. Our Business WiFi solutions deliver: Full coverage with no dead zones High security, allowing guest access without exposing internal systems Consistent speed, even with multiple users online We’ve installed WiFi in hotels, schools, offices, warehouses, retail outlets, stately homes, animal shelters, coffee shops, pubs, and more. Plus, we monitor your systems around the clock. If an access point fails, we’ll know before you do and can reboot remotely or adjust the network while arranging... - Published: 2021-10-22 - Modified: 2025-08-04 - URL: https://systemagic.co.uk/services/cloud-computing/ Use our experience and expertise in Cloud solutions to support your business Cloud computing solutions now play a key role in most businesses and Systemagic have been migrating IT services to the cloud for many years. Often referred to as SaaS services, cloud solutions can come in all shapes and sizes. Systemagic's cloud solutions include: Microsoft 365 Microsoft Azure Google Workspace Online Backup Solutions Hosted Exchange Email Cloud File Storage and Sharing Website Hosting VoIP Telephone Systems We're also extremely experienced at supporting the many industry-specific cloud-based packages that our clients use, from property management systems to stock systems, cloud-based education tools to data archiving. Almost all of our cloud services are provided on 30-day rolling terms to fit with our key ethos of never tying anyone to a long-term contract. Our team is proud to partner with SaaS providers including Microsoft, Google, Datto and ESET and holds many certifications and accreditations. If your business hasn't yet moved to the cloud we've got lots of experience performing cloud migrations too, and our Project Management team will work with you to ensure your cloud adoption happens quickly and efficiently with minimal disruption to your team. - Published: 2021-10-03 - Modified: 2026-05-06 - URL: https://systemagic.co.uk/services/phone-systems/ Our customers save hundreds of pounds on their annual telephone costs compared to other providers. We've provided VoIP phone systems for over a decade. With the advent of Microsoft Teams based calling and Microsoft Phone System the options available to our clients are expanding. Our own helpdesk runs on our VoIP system, so if we trust it for over 150 calls a day then you know you're in safe hands. Our business telephone systems offer: Best market pricing – challenge us to beat your best quote! Feature-rich business systems 30-day contract terms Total flexibility – add/remove extensions as your business needs change Option of traditional handsets or software-based phone extensions No hassle, no fuss migration – keep your existing numbers As well as phone systems from as small as a single extension, we provide BT telephone lines cheaper than you can buy them from BT, the latest VoIP telephone systems, a wide range of handsets to suit any purpose from office desk to 5* hotel suite and a “non-pushy” approach to helping you to save money on your telephones. - Published: 2020-09-15 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/security-awareness-training/ Calculate, monitor and reduce human cyber risk with cyber security awareness training Why Choose Our Cyber Awareness Training? Focused On Real-World Threats Our training is designed to address the most pressing cybersecurity challenges facing businesses today. With modules covering topics like phishing, ransomware, and secure data handling, your team will be better prepared to protect your organisation from the latest threats. Easy to Implement & Highly Effective Our cyber awareness training is user-friendly, making it easy for employees at all levels to engage and learn. The program is built to deliver impactful results with minimal disruption to your business operations. Tailored Learning Paths We offer personalised learning paths based on your team’s roles and cybersecurity proficiency. This ensures that each employee receives training that is relevant and suited to their specific responsibilities. Trackable Progress With integrated reporting features, you can track your employees' progress and see where additional training might be needed. This insight helps you continually improve your team's security awareness. Platform Overview Key Features Phishing Simulation Employees learn to identify phishing attempts through realistic simulations, helping them understand the tactics cybercriminals use and how to avoid falling victim to such attacks. Security Awareness Modules Our training covers key areas such as password management, handling sensitive information, and avoiding malware, providing a comprehensive education in best practices. Automated Reminders Training is reinforced through regular automated reminders and follow-up assessments, ensuring that knowledge is retained and applied over time. - Published: 2019-11-13 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/cloud/microsoft-365-business/ Microsoft 365 makes sure your business is efficient, secure and collaborative. Let our Microsoft certified experts help! Microsoft 365 Business Premium includes everything you get in standard Microsoft 365 packages (including email, Teams and the Microsoft Office software suite) but loads more on top. It includes Windows 10 Business which is an upgrade to Windows and adds extra remote management and security functionality, and Enterprise Mobility & Security to make sure your business is taking advantage of the latest enterprise-level IT security. Device & Data Protection makes sure your data and devices are encrypted, protecting them against loss or theft. You also get protection and encryption for email and file data ensuring sensitive data cannot be shared or copied. This is great if you work with clients who require you to have certain compliance or security measures in place. Device Management via InTune is also included in Microsoft 365 Professional and is a game changer for businesses who don't have or need a server. It means all your devices can be centrally managed and secured. Your computers (and even mobiles and tablets) can be remotely wiped or have all business data removed if you lose them or they're stolen. Software can be pushed out automatically, security policies applied and configurations like printers and access to data happens automatically when you log in. Microsoft 365 Business Premium is around £5 per month more than a standard Office 365 subscription but adds way more in extra value. If your business is at the stage where an internal server isn't required or practical, then Microsoft 365 Business Premium can also... - Published: 2018-07-02 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/it-support-at-systemagic/search-engine-optimisation/ We provide three cost-effective SEO packages to help clients increase their online visibility and organic traffic! Do you want your business to rank on the first page of Google? Search Engine Optimisation (SEO) is vital to make sure your website connects with potential customers. At Systemagic we do all of our marketing in house and we've seen how SEO has resulted in an explosion of inbound enquiries and an increase in footfall to our website. After our own digital marketing success we've decided to share our skills with clients to help them to improve the performance of their websites. Check out our three SEO packages below! Why does your business need Search Engine Optimisation? Improved rankings Increase in website visitors More enquiries through your website Stand out amongst competitors Real-Time Results, Total Transparency At Systemagic, we practice what we preach, which is why we're offering clients the same SEO platform and strategies we use ourselves to succeed on the organic Google listings. You'll also have access to the live data and a branded dashboard so you can see in real time the results being achieved offering total transparency. So, what's the first step? If you're unsure as to whether SEO is right for you we're offering a FREE website health-check with an added competitor analysis to those interested in gaining a better understand of how well their website is currently performing. If you're looking to kickstart your SEO and grow your business, we want to hear from you! For more information on how we can help your organisation please get in touch today! Mini-Magic Midi-Magic Mega-Magic... - Published: 2017-12-27 - Modified: 2026-03-06 - URL: https://systemagic.co.uk/services/apple-support/ Our Certified Apple Technicians are always happy to help! Some of our biggest clients are exclusively Apple-based and work in industries, such as video production, marketing, media creation, software development and education.   With knowledge and experience across Apple’s entire product portfolio, we can provide your business with IT support for iMacs, Mac Minis, MacBooks, iPads, and iPhones.   Our Apple IT Support Includes:  Device management, set-up and optimisation  Data backups and recovery  Cybersecurity and threat management   Remote troubleshooting and repair  Software installation and updates  Device upgrades  Procurement support  Apple Discount  As an Apple Partner, we can supply you with new Apple devices with both commercial and education discounts, saving you time and money when compared to buying directly through Apple or via retail.   Upgrading Apple Devices Sometimes older devices work fine but may require some TLC in the form of upgrades. We regularly upgrade our customers’ Apple kit, including iMacs and MacBooks with faster hard drives and more memory.   Refurbished Apple Equipment Every business wants to save costs where it can. We can provide official refurbished Apple kit with a full 12-month warranty with great savings compared to brand new prices. Often, these are only a few weeks old and might be where customers have changed their mind, or overstock from UK dealers.   This can save you pricing with no reduction in quality.   If you're looking for extra support for your Apple products, get in touch with our friendly team today! - Published: 2016-08-05 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/it-support-at-systemagic/data-cabling-with-systemagic/ Our team installs, tests and certifies data cable to give your network a stable foundation. Did you know we provide Data Cabling services? Despite the rise of wireless solutions, nothing beats good old data cable for connecting your network today. In the past we have completed a number of successful projects ranging from single ports/extensions to completely cabling a 60 bedroom, 7 storey hotel for data, cctv, telephones and wifi. Fancy more information? Ask us today. All of our work is tested and certified to TIA/EIA 568B International Standard by trained installation engineers, uses quality cables and accessories instead of cheap Chinese alternatives, and is always finished to the highest standard. Our team install, tests and certifies data cable to give your network a strong and stable foundation. There are a number of reasons in which so many business owners chose data cabling for their organisation. Here are just a few advantages of implementing Data Cabling into your organisation: Flexibility Cost-Effective Adaptable Simplicity Minimal Downtime If you need some extra network points installing, are moving to a new office and would like the existing network cable tested, or need a new building cabled from scratch, why not let Systemagic's cabling engineers come and quote? Book a call for more information, our friendly and experienced team are more than happy to help. - Published: 2016-08-05 - Modified: 2020-07-21 - URL: https://systemagic.co.uk/services/cloud/email-archiving/ If your company was required to produce specific emails, would you be able to find them? Have you thought about implementing an Email Archiving solution in your organisation? If your company was required to produce specific emails sent last week, last month or last year, are you confident that you would you be able to find them? With the increase in data security, privacy and compliance legislation and legal discovery rules, it has become necessary for many businesses to not only maintain complete multi-year archives of company email, but also ensure that is it easily accessible and that specific messages can be located in minutes, not weeks. With Systemagic’s cloud-based email archiving service, there is no hardware or software to install at your premises. All of your sent and received email and attachments are automatically and securely stored in our secure datacentres. It also works with any email system, whether you have Office 365, Hosted Exchange, email hosted by Systemagic or someone else. Some of the key advantages of implementing Email archiving into your business include: Helps achieve regulatory compliance and discovery requests Tamperproof archiving system captures every email All messages fully indexed, including attachments Scales to your business needs Unlimited retension and storage Average set up in 24 hours or less Do you require more information? If you think your business might need to start archiving its emails why not get in touch with one of our friendly support team today? - Published: 2016-06-23 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/cloud/office-365-backup/ Our Office 365 backup solution keeps your Microsoft cloud data safe. There is a widespread misconception that data created and stored in Microsoft 365 does not need to be backed up. Even Microsoft now recommend that all users have a third-party backup in place for their Microsoft 365 data, in their Service Level Agreement and Terms and Conditions. An astonishing 1 in 3 companies report losing data stored in cloud-based applications. That means the permanent deletion of potentially hundreds of work hours. What if a user accidentally deletes or overwrites a file, email or contact? When employees leave the company, can you prevent their emails and files from leaving with them? How can you protect your organization from ransomware attacks? Ransomware now targets SharePoint, OneDrive and email as well as locally stored data! When data is deleted or corrupted, companies face three major problems: Lost data, lost time and lost revenue. The truth is that even data in cloud-based applications like Microsoft 365 is vulnerable to: Malware damage or ransomware attacks Accidental end-user deletion Malicious end-user activity Operational errors such as accidental data overwrites Lost data due to cancelled account subscriptions With more and more companies depending on Microsoft 365, these risks are impossible to ignore. That means that best practices like data backup are just as important in the cloud as in traditional IT systems. Why Microsoft 365’s built-in backup is insufficient While Microsoft 365 does include basic restore capabilities for lost data, two major issues arise when using their tools: lost data and lost time. Data loss due to... - Published: 2016-06-15 - Modified: 2020-07-21 - URL: https://systemagic.co.uk/services/connectivity/business-broadband-fibre-leased-lines/ Making sure you have a speedy, reliable and secure connection to the Internet. Your connection to the internet is vital and at Systemagic we have been providing business-grade broadband since the technology first arrived in the UK. Do you need a quality Business Internet Connection? Let's chat! At Systemagic, we offer: Fast, friendly local support from your Systemagic team Business grade services with business Service Level Agreements Consistent speeds, robust connections Static IP addresses and all the clever geeky things like assured service, traffic shaping and MPLS networks We can provide a whole host of different internet connections including ADSL broadband, FTTC and FTTP fibre, EFM, Ethernet Fibre (Leased Lines) and 4G. Don't worry if that doesn't mean much to you - basically we have solutions to get you the fastest internet connection matched to your budget. If you're frustrated with slow internet speeds or need to make sure that your internet connection always works, no matter what, then why not get in touch and we'll have a look to see what connection options are available at your location. If you're considering moving to new offices we can also check what's available before you sign that lease! With so many different internet connections on offer it can often be a mind-field to find the best business Internet Connection for your organisation. Give us a call today to discuss your options! Our friendly and experienced team are more than happy to assist. - Published: 2016-06-15 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/business-continuity/ Backup is important but what can your business cope with unexpected outages or emergencies? Backing up your data is vital but if you had to rely on that backup for more than just recovering a file, how long would your computer system be down? How long can you cope without it? How quickly could you be back up and running after a fire, theft or flood? Many of our clients told us that they would lose money, clients and reputation if they were without their computer systems for a day, let alone a couple of days or more. The trouble was they couldn't afford to spend a fortune on business continuity systems that they would probably (hopefully! ) never have to use. In response to this, Systemagic partner with Datto - a world leader in business continuity solutions designed specifically for small and medium sized businesses. Our business continuity solutions make sure that you can be up and running within minutes even if your entire server goes up in a puff of smoke. The systems are tailored specifically for your business, whether you have a small server or multiple servers running complicated applications. Our team monitor and test the solution to make sure that if you need to use it, it works first time and gets you back up and running within minutes. The bets bit? The price - completely affordable at all levels of business. "A complete no-brainer" as one of our clients put it. Fancy a demo? We want to hear from you. https://www. youtube. com/watch? v=qljz7pC2ILI If you'd like to discuss whether... - Published: 2016-06-15 - Modified: 2026-04-16 - URL: https://systemagic.co.uk/services/cloud/microsoft-office-365/ Support for your Microsoft apps from certified experts Choosing The Right Microsoft Package Microsoft has a superb range of tools and apps for businesses. But it can be confusing to decide which package is right for you and get it all set up.   Our Microsoft experts are well placed to advise you on the best package for your business, as well as get everything set up and running smoothly for you.   Get Started With Microsoft 365 We have a range of guides and factsheets and training materials to help you get to grips with Microsoft basics, such as adding Outlook emails to your phone, accessing Microsoft 365 online and turning on out of office notifications for when you’re away.   Get More From Microsoft 365 If you’re looking to get more from your Microsoft subscription, we have plenty of guides and information on less well-known Microsoft tools, such as Microsoft Loop Microsoft Sway Microsoft Planner Microsoft Copilot These apps work seamlessly with other Microsoft apps to make your business more efficient and drive productivity.   NFP or Charity? If you run a not-for-profit organisation or charity, we can help you get Microsoft 365 licenses free of charge! Get in touch to ask us for more information. - Published: 2016-06-15 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/connectivity/wifi-solutions/ Our business wifi solutions make sure that your wireless network is reliable, secure and fast! We are seeing an increasing demand for secure Wifi Solutions year-on-year. For many small and medium size organisations business wifi is an absolute necessity – allowing staff and guests to connect their mobile devices and computers to the Internet and letting you roam around your offices free from wires is something we see is increasingly important in the workplace. With more high-bandwidth applications being used every day - especially video calling - it's hugely important to have wifi that can cope. Our Business wifi solutions make sure that your wireless network is strong and reliable with no black spots, is secure with guests being allowed to access the internet but not your internal files or machines, and is fast no matter how many people try to use it at one time. Discover more from our technical team. Our wifi solutions have been installed in: Hotels Schools Offices Warehouses Shops & retail outlets Stately homes Animal shelters Coffee shops Pubs On top of great coverage, fast speed and high security, our team monitor your system around the clock so that if one of the wireless access points fails we’ll know about it before you do and can reboot it remotely or change the system to cope while we arrange a replacement. So, whether you're a charity or hotel, operate a venue or run your business across multiple locations our team are happy to run through with you the benefits of a fully managed WIFI Solution that will enhance your business. Get... - Published: 2016-06-15 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/cloud/hosted-exchange-email/ We make sure that our clients have a robust and secure email solution that simply works – all the time. Hosted Exchange email from Systemagic takes away all the headaches that our clients used to find with having their own email server onsite. With our solution, there’s no need to worry about taking lots of backups, email still works when your broadband goes down thanks to mobile devices, you always benefit from the latest technology and spam filtering, and the system is always fast, reliable and secure. With solutions that include Microsoft’s 365 as well as business-grade Hosted Exchange, we make sure that our clients have a robust and secure email solution that simply works – all the time. Discover more here! Some of the benefits of Hosted Exchange Email include: Cost-effective Because mailboxes simply run in the cloud there is no need to overspend on on-site hardware costs. Security Did you know that all of your information remains secure when stored in hosted exchange servers? No technical knowledge necessary We take care of hosting, management and installing! Customised email addresses& advanced mailbox features In a nutshell, our Hosted Exchange solution is perfect for businesses who want reliable email, however don't always have the skillset or resources to run their own email servers in their own data centres. If you're still running your own email server, or have email that doesn't synchronise between all of your devices, why not speak to our friendly team to see whether we can improve your productivity with our email solutions? - Published: 2016-06-15 - Modified: 2025-11-27 - URL: https://systemagic.co.uk/services/cyber-security/email-spam-filtering-security/ We've previously prevented 94268 spam emails from reaching our clients in just one month! Did you know that around 14. 5 billion spam emails are sent globally every single day and the United Kingdom is in the top 10 countries in which have the most live spam issues currently. As spammers get even more sophisticated why not take a look at our Email Spam Filtering & Security solutions to find out how your business can avoid time wasting spam all together. . Some studies claim that over 70% of all emails are spam, so even a conservative estimate suggests that spam is a huge waste of both time and resources. Our Email Spam Filtering & Security package makes sure that your emails are scanned for both spam and viruses before they get to you – in previous months we've prevented 94268 spam emails from reaching our clients! We often hear from customers who are fed up of receiving spam in their inbox on a regular basis. On top of keeping spam and virus emails out of your inbox with a 99. 9% spam identification rate, our email security service keeps a full audit of incoming and outgoing emails. So, if you’re expecting an important email we can tell whether it has been sent to you or not. Do you think your business requires a Email Spam Filtering solution? Get started today! Take a look at some of the key benefits below: Minimises spam and virus exposure Provide additional email storage and archiving options Minimize the disruption from attacks. If spam is wasting your time... - Published: 2016-06-15 - Modified: 2023-05-22 - URL: https://systemagic.co.uk/services/helpdesk-support/system-maintenance/ We have a dedicated maintenance team who work hard to make sure your system is kept working smoothly and efficiently. Just like a car, a computer system runs better with regular servicing. Unlike most IT companies who simply let software automatically run maintenance, we make sure a real life human being logs in to your systems to double check the automated systems, carry our further tasks and test things like backups. Some of the key benefits of system maintenance and monitoring include: Reliability Consistent performance Increased productivity Peace of mind Preventative Action Our clever software monitors your systems around the clock, alerting us to the early warning signs of issues and making us aware immediately if something has gone wrong. Our maintenance technicians install software updates and run housekeeping tasks, and of course we make sure that your backup is running successfully and your security software is fully protecting you from threats. We also keep a record of warranty status, creating every client a live road-map of warranty expiration and expected equipment refresh dates. This enables easy budgeting with no surprises. Would you like to learn more? For further information on our system maintenance service then please give us a call, or drop us a line today! - Published: 2016-06-15 - Modified: 2026-10-02 - URL: https://systemagic.co.uk/services/helpdesk-support/ Fast and reliable business IT support, free from 'technical geek speak' Our business IT support services are offered on rolling contracts and are a fixed price per user, per month – making IT spend predictable and easily scalable. We can provide your business with as much or as little support as you need, including: Why Choose Systemagic for Business IT Support? IT Support for Businesses Although we are an IT support company, we see ourselves as an extension of your team and care about your organisation's success as if it was our own. With a passion for delivering excellent customer service; our award-winning IT support technicians are on hand to solve your IT problems. Whether your laptop won't boot, software won't update, emails don't sync, or there's a bigger problem at hand, we're here when you need us. Whilst handling an average of 3,500+ support tickets a month, our IT helpdesk consistently achieves an average customer satisfaction rate of more than 99. 5%. - Published: 2016-06-15 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/cloud/website-hosting/ Did you know that Google now rank websites that load quicker above those that are slower? Did you know that Google rank websites that load quicker above those that are slower? Ask us about your website speeds today. It’s becoming more and more important to have a fast reliable website and our clients have found that cheap web hosting often isn’t up to the job. At Systemagic we host hundreds of websites and run a number of our own dedicated web hosting servers in UK datacentres, all of which are backed up to a second data centre daily. At the same time we can manage your domain name renewals and all the clever technical stuff like DNS, domain security and SSL certificates. We can even transfer your existing website over to our servers for you. If your website is particularly popular or needs dedicated power for number crunching, online applications or secure databases then we can also provide private web servers at extremely competitive prices. Talk to us for more information. Benefits website hosting for business are as follows: Improved Website Performance The overall performance of your website ultimately impacts your search engine ranking. Our solution ensures customers websites are working to their absolute maximum. Improved Website Security Regular backups allow your site to perform to its best ability ensuring it's safe and secure. Reassurance Our Web Hosting solution gives our clients the confidence that if any issues arise our Helpdesk team are on hand to offer technical advice and ensure your website is accessible on the internet at all times, performing efficiently. Is it about... - Published: 2016-06-15 - Modified: 2025-11-26 - URL: https://systemagic.co.uk/services/cloud/sharepoint/ Get the most from Microsoft's cloud storage solution Why Use It?   Like all Microsoft tools, SharePoint is very easy to use and as it’s a cloud-based tool, it works on any device and operating system. It’s also incredibly secure and gives organisations 100% control over their data and who can access it (both internally and externally).   Finally, it’s included in Microsoft 365 subscriptions – therefore you don’t need to pay for additional storage subscriptions, such as Dropbox. Migrating to SharePoint Whether you’re using another cloud storage solution or have an on-site server, we make migrating to SharePoint easy.   We have a tried and tested migration process and have successfully completed over 80 migrations for customers.   SharePoint as an Intranet SharePoint is an incredibly flexible platform and with a bit of customisation, it can be turned into a company intranet. We’ve recently carried out numerous ‘mini projects’ for customers who want to do this.   You can read a recent case study here. - Published: 2016-06-15 - Modified: 2021-03-26 - URL: https://systemagic.co.uk/services/cloud/online-backup/ Our online backup solutions give you the confidence that your important files are backed up. Our secure online backup solutions give customers the confidence that their important files are backed up to a secure uk-based data store every day. Most importantly, unlike most IT companies, we manually check that the backup is working so you can have confidence that your data is safe and ready to recover if needed. Ready to get started? Key benefits of Online Backup include: Worry free Having data in the cloud allows businesses to have access to their data at any time, from any device. Secure Ransomware, hardware failure damage and loss are all incidents in which we've seen where clients have lost valuable data. Storing your backups in a remote place gives you peace of mind that you'll be able to recover any files in the event of a disaster keeping all of your data safe and secure. Cost Effective For many small and medium size organisations, data backup solutions can be expensive. We've managed to save clients tens, sometimes hundreds of pounds on their monthly data backup by using the latest Microsoft Azure technology along with our range of other backup solutions. Our Online Backup Solution makes sure that your businesses’ data is safe and secure even in the event of fire, flood or theft. Data is fully encrypted while it’s being uploaded and our support team monitors the service to make sure that it’s running smoothly and reliably. Our awesome team recommend online backup as a vital part of your backup and disaster recovery planning. Give us... - Published: 2016-05-18 - Modified: 2021-10-07 - URL: https://systemagic.co.uk/services/connectivity/voip-telephone-setup/ Our customers save hundreds of pounds on their annual telephone costs compared to other providers. Systemagic offer all its business telephone systems on 30 day contract terms, meaning you don't get tied to a long contract which can often leave you unable to use new technologies until the contract term ends. Our customers save hundreds or even thousands of pounds on their annual telephone costs compared to other providers, and benefit from complete flexibility and friendly support from our team. Would you like to learn more? Our business telephone systems offer: Best market pricing - challenge us to beat your best quote! Feature-rich business systems 30 day contract terms Total flexibility - add/remove extensions as your business needs change Option of traditional handsets or software-based phone extensions No hassle, no fuss migration - keep your existing numbers As well as telephone systems from as small as a single extension, we provide BT telephone lines cheaper than you can buy them from BT, the latest VoIP telephone systems, a wide range of handsets to suit any purpose from office desk to 5* hotel suite and a "non pushy" approach to helping you to save money on your telephones. Would you like a quote? Get started! Systemagic saved us over £3700 a year on our phones and improved the system at the same time Our Business Telephone System uses the internet to send phone calls giving you the ability to call any landline or mobile number from your phone in the exact same way you would use a traditional analogue or digital phone and in turn anyone... - Published: 2016-05-17 - Modified: 2020-02-12 - URL: https://systemagic.co.uk/services/connectivity/ Systemagic focuses on ensuring our clients are always connected in an appropriate and secure manner to meet their needs and budgets. At Systemagic we focus on ensuring our clients are always connected in an appropriate and secure manner in order to meet their needs and budgets. Connectivity is a super important aspect in any modern day business. Our technical team understand that Business Internet Connectivity is the driving force behind any business. The better your Internet the more productive your workplace will be. Our guys are always on hand with their Helpdesk Support service ensuring our clients are given the best solution allowing seamless collaboration and increased productivity. We equip our customers with the most appropriate connectivity solutions meeting their business requirements. Having a good quality internet solution is key because small and medium sized businesses rely on the Internet for pretty much every aspect of running their business! Having a strong Internet Connection in place provides a number of benefits and opportunities for SMB's, some of which include: Speed A business-class Internet connection allows organisations to work smarter as Internet speeds increase. We've implemented connectivity services for our clients resulting in their Internet speeds increasing by 100%! Flexibility As working remotely becomes increasing popular for our customers it's important that Cloud Computing tools allow employees to work efficiently. Increased Cyber Security Reliability Access to the Cloud Understanding your bandwidth requirements can be quite the headache. If you need some guidance with your connectivity needs then we'd love to hear from you. Get in touch with our experienced and professional team today for a chat! - Published: 2016-05-17 - Modified: 2021-10-25 - URL: https://systemagic.co.uk/services/cloud/ We focus on delivering a cloud computing solution that fits with our clients business and is explained and delivered in plain English. At Systemagic we focus on delivering cloud computing solution which fits with our clients business and is explained and delivered in plain English. ## Teams - Published: 2026-10-07 - Modified: 2026-10-12 - URL: https://systemagic.co.uk/team/prim-praimanee/ Prim joined the team in 2026 as our Marketing and Communications Manager and is responsible for managing the company's marketing activities. You can learn more about Prim below!   Quick-fire questions answered by Prim What do you do when you’re not in the office? You’ll usually find me at a Pilates studio, in a pub, or trying out new restaurants! I’m very much a “play it by ear” kind of person, so I’m always happy to go along with whatever plans my friends have. What is your favourite piece of tech? My iPhone, 100%! I genuinely don’t think I could survive without it. I use it for pretty much everything — maps, camera, social media, calculator, wallet... you name it! If you could move your desk anywhere in the world where would it be? I’m originally from Thailand and a beach girlie, so I’ll always choose somewhere sunny and warm by the ocean. I’d love to move my desk somewhere along the Mediterranean, where I could sunbathe and have a dip during my lunch break! What would your superpower be? Definitely teleportation! I love travelling, and my life goal is to visit every country in the world, so being able to teleport would definitely help me tick them off a lot quicker. 23/195 so far! - Published: 2026-07-15 - Modified: 2026-07-15 - URL: https://systemagic.co.uk/team/sbu-kambule/ Sbu joined us in July 2026 as an IT Technician. Working on our fast-paced helpdesk, Sbu supports our customers by resolving a wide range of technical queries and issues. You can learn more about Sbu below. Quick-fire questions answered by Sbu What do you do when you’re not in the office? I love spending quality time with my family and getting hands-on experience working on cars. What is your favourite piece of tech? My phone, but more specifically, the calculator app, it is easily my most-used and appreciated tool. If you could move your desk anywhere in the world, where would it be? At the very summit of Monument Valley, for some truly inspiring views while I work. What would your superpower be? Teleportation. Skipping any commute and instantly travelling anywhere would be incredible. - Published: 2026-07-01 - Modified: 2026-07-01 - URL: https://systemagic.co.uk/team/hugo-bines/ Hugo joined us in June 2026 as one of our new Apprentice IT Technicians. Quick-fire questions answered by Hugo What do you enjoy doing when you’re not in the office? When I’m not in the office, I like to try to go to the gym most days and skip leg day or play video games. I have also started travelling more when I can. What is your favourite piece of technology? My PlayStation 5 most likely, as it’s a great way to pass the time. If you could relocate your desk anywhere in the world, where would it be? Probably Canada somewhere in the mountains, as it would have a nice view; not sure about WiFi though. What would your superpower be? Teleportation because I could go anywhere and make a business from it, charging people to travel, assuming I could take people with me. - Published: 2026-07-01 - Modified: 2026-07-01 - URL: https://systemagic.co.uk/team/sam-jackson/ Sam joined the team as an Apprentice IT Technician in June 2026. Quick-fire questions answered by Sam What do you enjoy doing when you’re not in the office? When I’m not working, I love travelling and going to music events with mates. Last year, I visited six new countries and really enjoyed experiencing different cultures and trying new things. Some of my favourite experiences include surfing and quad biking on the Moroccan coast with friends, exploring Italy with my girlfriend and renting a boat on Lake Como. What is your favourite piece of technology? My favourite piece of technology has to be my phone. I love using it to capture pictures or videos whenever I, helping me to keep memories from new places and experiences. I’m also constantly using it to listen to a good SoundCloud mix, whether I’m driving to work or working out in the gym. If you could relocate your desk anywhere in the world, where would it be? Probably Australia, or anywhere with great weather and a nice beach. I’d love to go for a swim on my lunch break, soak up some sun, and escape the UK weather, which I hate. What would your superpower be? If I could have a superpower, it would be time travel. I would go back in time to the early 2000s when everyone wasn’t a TikTok and Insta Reels addict. Of course I'd soon invest in Bitcoin too so I could set myself up for life. I’d also make... - Published: 2026-06-12 - Modified: 2026-06-12 - URL: https://systemagic.co.uk/team/dane-davis/ Dane joined the team in June 2026 as an IT Technician. Dane brings with him a wealth of experience across the entire IT specrum. Get to know Dane below in his Q&A.   Quick-fire questions answered by Dane What do you do when you’re not in the office? When I’m not in the office, I’m either gaming or playing music. I play a bit of everything but my favourite is the drums, and I just found an electric kit I can fit in my apartment—much to my neighbour’s delight I’m sure. What is your favourite piece of tech? Right now, it’s probably my Ayaneo Pocket Mini. It’s this little Gameboy-type gadget that I can play all sorts of retro games on, but I’m hoping to upgrade soon to something that can run PC games too. If you could move your desk anywhere in the world where would it be? Australia. I was on a working holiday there and loved the weather and landscape. Also, the animals are awesome (specifically the bin chickens). What would your superpower be? Teleportation, it’d save a lot of time and money on international flights to see my family! - Published: 2025-06-27 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/team/jon-candy/ Jon joined the team in June 2025 as our Technical Lead. He will be working closely with our Technical Director, Chris to manage and implement technical projects for our clients.   To help you get to know Jon a little better, we put him in the hot seat for a quick-fire Q&A! Quick-fire questions answered by Jon What do you do when you’re not in the office? Gymming or eating, it’s the simple life! What is your favourite piece of tech? My headphones, they are with me all the time, I listen to music while doing anything. Just need to improve my taste in music. If you could move your desk anywhere in the world where would it be? International Space Station. Although the internet connection would be a bit slow. What would your superpower be? To be like Tony Stark with the ability to build anything in a cave with a box of scraps! - Published: 2025-01-09 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/team/austen-rudall/ Austen joined us in January 2025 as an experienced IT Technician. He will be working alongside our other friendly technicians to support our customers and IT helpdesk. You can learn more about Austen below!   Quick-fire questions answered by Austen What do you do when you’re not in the office? I am an avid musician; I spend a lot of time playing guitar or bass and creating my own music. I have a lovely fiancée; we spend as much time together as we possibly can. I also have a keen interest in filmmaking, I have been working on a feature length film for the last 4 years (as of Jan 2025 – 80% of the project has been filmed). What is your favourite piece of tech? This is such a hard question; my custom-built PC is probably the correct answer. (Not to be a nerd but... ) It has an RTX 3090 that I bought on release it’s a 4-year-old graphics card now and it’s still incredible! If you could move your desk anywhere in the world, where would it be? Lucca in the Tuscany hills in Italy. It’s where I got engaged and it’s just filled with fantastic memories. What would your superpower be? The ability to know where an object or entity is at any time. Say I have lost my keys, I would be able to visualise exactly where they are etc. I could find lost dogs, or help the police catch criminals etc. It would be... - Published: 2024-10-11 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/gabriel-hunter/ Gabriel joined Systemagic in October 2024 as an IT Technician. He will be working on our helpdesk, assisting our customers with technical problems while learning from our senior IT technicians. Quick fire questions answered by Gabriel What do you do when you’re not in the office? Mostly playing video games or watching films - how original! Otherwise clambering in or under my car replacing something that inevitably broke - when I can afford that money pit. What is your favourite piece of tech? Probably my PC. It's something I'm proud to call my own, having spent time and money to personally build it! It does everything I need from playing games old and new, to keeping in touch and 'socialising' with distant friends. If you could move your desk anywhere in the world, where would it be? Most likely Sesimbra, a coastal town south of Lisbon, Portugal. I love the country, the people, but not the heat - so there'd definitely need to be A/C! What would your superpower be? Ever since I saw Star Wars as a child I wished I had the force. Otherwise I've always said I wish I could teleport. Think of the cost and time savings! - Published: 2024-06-19 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/luke-church/ Luke joined the team in June 2024 as an IT technician. He supports our helpdesk team in dealing with customer queries and solving tickets. What do you do when you’re not in the office? When I am not in the office I enjoy playing video games with some school friends or my brother. I also enjoy going on adventures with my friends and family particularly going out with Radio Controlled cars and usually breaking them. Whoops! What is your favourite piece of tech? My favourite piece of technology has to be my computer! I use it on a daily basis. If you could move your desk anywhere in the world where would it be? If I could move my desk anywhere I would move it to a small cabin on a tropical island surrounded by palm trees, amazing sunsets and clear blue water. Although, it must have air conditioning! What would your superpower be? If I was to have any superpower it would be teleportation. I do not enjoy long journeys and would love to be able to get around quickly. - Published: 2023-07-19 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/jody-anza/ Jody joined the team in mid-2023 as our Finance Manager and is responsible for managing the company's accounts. You can learn more about Jody below!   Quick-fire questions answered by Jody What do you do when you’re not in the office? Aside from family life, I make sure I also have some 'me' time. I enjoy walking on my treadmill at home, watching Korean dramas and Tiktok videos. At the weekend, my family loves to stroll and eat outside for a breath of fresh air. What is your favourite piece of tech? I love my phone. It allows me to see other parts of the world, watch movies and videos, communicate with my loved ones and post beautiful pictures for memories. If you could move your desk anywhere in the world where would it be? I would want my desk to be in Boracay, which is one of the most beautiful beaches in the Philippines. It's very calm during the day and comes alive at night with parties. What would your superpower be? If I could have any superpower, I would want to be able to see the future. So that I know if I am making the right decisions in my life! - Published: 2023-04-27 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/joe-timmins/ Joe joined us at the end of April 2023 in the exciting new role of Sales Administrator. Joe's responsibilities include responding to client requests for new hardware/software, managing quotes and proposals and liaising with partners and suppliers. Quick-fire questions answered by Joe What do you do when you’re not in the office? When I am out of the office, I enjoy going on nights out with my mates (only at weekends) and watching football! What is your favourite piece of tech? My favourite piece of tech would have to be my Macbook Air, as it is compact and links to all my Apple devices. This means I can access all of my media and contacts from my iPhone on my Macbook. If you could move your desk anywhere in the world where would it be? If I could move my desk anywhere, it would have to be somewhere in Spain so I can work in the sun, but then also enjoy some awesome nights out! What would your superpower be? If I could have any superpower it would have to be super speed, so I can get through as much work/calls as possible! - Published: 2023-02-02 - Modified: 2025-11-21 - URL: https://systemagic.co.uk/team/imogen-hewitt/ Imogen joined us in February 2023 as our Helpdesk Co-Ordinator and was promoted to Helpdesk Manager in October 2025. Day-to-day, Imogen helps manage our busy helpdesk, distributing tickets, supporting the team with technical projects and HR responsibilities. Quick-fire questions answered by Imogen What do you do when you’re not in the office? When I’m not in the office you can find me with my nose in a book, playing the guitar, in the gym, playing on my Xbox, teaching my cat tricks or in the kitchen cooking up something terrible for my poor friends! Thai recipes are my favourite to try. What is your favourite piece of tech? I’d have to say my iPhone or my Apple Watch, both make my life much easier. If you could move your desk anywhere in the world where would it be? If I could, I’d move my desk to the orangutan sanctuary in Borneo so I could get cuddled by the babies all day! What would your superpower be? It would have to be teleportation, so I zip myself to a beach with a cocktail (or get out of any sticky situations pronto! ) - Published: 2022-08-17 - Modified: 2026-05-12 - URL: https://systemagic.co.uk/team/casper/ Casper & Luna are an integral part of our team. As Chief Happiness Officers, Casper & Luna spend their day checking in on all members of the team, licking elbows, rummaging through bags and bringing big smiles to everyone's faces. Quick-fire questions answered by Casper & Luna What do you do when you're not in the office? When we're not in the office, we enjoy long walks, head rubs and the beach. What is your favourite piece of tech? Our favourite piece of tech is our tennis ball. It's round, squidgy and perfect to play fetch with. If you could move your desk anywhere in the world where would it be? We would move our desk to the beach, so we could play in the sand all day... and do work of course. What would your superpower be? If we could have any superpower, it would be to speak to humans. That way we can ask for treats and head rubs, instead of going around the office and having to beg. - Published: 2022-08-17 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/team/barry-hayes/ Barry Hayes joined Systemagic in June 2022 as a Non-Executive Director. With a wealth of experience in entrepreneurship, Barry supports and advises our board, bringing invaluable insights into running and growing businesses.   - Published: 2022-08-17 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/louis-watts/ Louis joined the Systemagic team in August 2022 as an Apprentice IT Technician and successfully passed his apprenticeship in mid-2024. Since then, he has been an essential part of our team, working on a variety of tickets and supporting our clients with all their tech-related issues. Let's get to know Louis a bit better with some quick-fire questions! Quick-fire questions answered by Louis What do you do when you’re not in the office? When I'm not in the office I love to stare at cars that I can't afford and I'm currently re-watching Breaking Bad - it's such a good TV series! What is your favourite piece of tech? My favourite piece of tech is undoubtedly my iPhone, I would be lost without that thing as it helps me stay connected and organised. If you could move your desk anywhere in the world where would it be? If I could move my desk anywhere, it would have to be somewhere in South America where I could look at anteaters all day. I find them fascinating! What would your superpower be? If I could have a superpower, I would choose super speed. Usain Bolt wouldn't stand a chance. - Published: 2022-08-17 - Modified: 2025-07-29 - URL: https://systemagic.co.uk/team/alex-gerrish/ Alex joined our team in 2022 and works with the team to help manage the helpdesk, support customers with their IT problems and ensure all systems run smoothly. Quick-fire questions answered by Alex What do you do when you're not in the office? I enjoy playing video games, meeting my friends and going on adventures together. What is your favourite piece of tech? Currently, my favourite piece of tech is my Canon M50 MK2 camera. I really enjoy going out and capturing moments, trying different lenses and exploring new locations with it. If you could move your desk anywhere in the world where would it be? I would probably move my desk to somewhere like Banff in Canada and be surrounded by mountains and snow. What would your superpower be? I would want the ability to teleport anywhere in the world but be able to hold someone and take them with me so we can travel for free and see all the sites I want to see in the world with the people I love the most. - Published: 2022-06-29 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/sam-stone/ Sam joined Systemagic in June 2022 as an IT apprentice and passed his final exam in 2024. Sam works on our busy IT helpdesk, supporting our customers with their IT problems.   Quick fire questions answered by Sam What do you do when you’re not in the office? When I am not in the office I like playing on my PlayStation, watching Netflix, or going to rugby games. I support Bath Rugby as well. What is your favourite piece of tech? My favourite piece of tech would be my iPhone as I genuinely could not live without it. I use it to receive E-mails, communicate and browse social media. If you could move your desk anywhere in the world where would it be? I would move my desk to the top of the Shard in London. I think London’s City is such a stunning view, especially from the Shard. What would your superpower be? My superpower would have to be teleportation, it would make things ten times easier and cheaper. No more taxi, train or bus fares and no need to stress about fuel prices rising. - Published: 2020-09-01 - Modified: 2025-10-17 - URL: https://systemagic.co.uk/team/jamie-church/ Jamie joined Systemagic in the summer of 2020 as an IT Apprentice and successfully completed his apprenticeship in June 2022. As one of our experienced IT Technicians, Jamie plays a key role in supporting our clients and ensuring systems run smoothly. Jamie also frequently leads new customer onboardings and oversees projects from planning through to completion, making sure every detail is handled with care. Quick-fire questions answered by Jamie:  What do you do when you’re not in the office? When I’m not in the office I like to play Playstation or on my Nintendo Switch or if the weather is nice meet up with friends. What is your favourite piece of tech? My favourite piece of tech is my iPhone, it allows me to keep in contact with everyone whenever I want which is really important to me. If you could move your desk anywhere in the world where would it be? If I could move my desk anywhere in the world it would be in a small wooden lodge in Alaska. What would your superpower be? If I could have a superpower it would be to have a photographic memory so I would never forget anything! - Published: 2019-08-09 - Modified: 2025-12-15 - URL: https://systemagic.co.uk/team/fiona-major/ Fiona is our Operations Director and makes sure the business runs like clockwork. Aside from managing the team, Fiona is always busy organising and managing projects and working with customers to design and implement processes. She’s also one of our certified Mental Health First Aiders and leads our award-winning apprenticeship programme. We worked with Fiona for several years before she joined our team, so she has been part of the Systemagic journey since we rebranded back in 2015! Quick fire questions answered by Fiona What do you do when you’re not in the office? I have a very fun and bouncy Golden Retriever called Casper who loves to swim so we spend a lot of time on the south coast.  I also try to keep fit in my home gym and have a weekly battle with my garden, trying to keep my plants alive and the weeds at bay! What is your favourite piece of tech? My Fitbit -I’m lost without it. I love tracking my steps and vital stats and comparing the data. I love the Fitbit app user interface and I’m always amazed at the accuracy of the sleep stats. If you could move your desk anywhere in the world where would it be? In a beach hut on the Caribbean. I’d go snorkelling at lunch time and relax with a Pina colada in hand at the end of the day. Casper would have to come too of course! What would your superpower be? Teleportation to take me... - Published: 2018-01-08 - Modified: 2025-08-18 - URL: https://systemagic.co.uk/team/join-the-team/ Are you an IT professional looking to find your next role? With over 25 years in the game, our award-winning team are always on the lookout for talented and enthusiastic superstars to join us. But be aware, we only want the very best people! We have a pretty awesome team, as well as a fun and modern working environment here at Systemagic - we were even certified as as 'Great Place to Work' in 2023! Perks of Working With Us: Never suffer the Monday morning commute again – we work from home Monday and Tuesday every week Holiday allowance that increases after each year Competitive salaries with regular reviews Financial spot-rewards for exceptional performance Generous contributory pension Unlimited training opportunities Discounts on iPhones and Apple devices Discount on bicycles and accessories through CycleScheme A fun and relaxed office environment with comfy air conditioned offices and free on-site parking Treats fridge stocked with free drinks and snacks every week Staff break out area, including Netflix, NowTV, and Amazon Prime Shower facilities Regular nights out, group activities, annual away day and ‘dirty’ lunches, all paid for by the company The opportunity to make a direct contribution to the success of the business and share in its success and rewards! Do you think you have what it takes to join our award winning team? Whether we have a vacancy advertised or not, we always want to hear from those who believe they'd be the perfect fit at Systemagic. To enquire about current or... - Published: 2017-10-24 - Modified: 2022-02-09 - URL: https://systemagic.co.uk/team/james-bunting-helpdesk-technician-and-apple-specialist/ James B joined the team in October 2017 and is often out and about visiting customers to install kit and resolve issues. He deals directly with customers who have technical issues and as an Apple specialist brings over 10 years’ experience of implementing and supporting Apple business solutions. Quick fire questions answered by James What do you do when you’re not in the office? I’m usually out and about, spending time with friends and family, exploring new places or walking my dog. I love travelling and seeing new countries, cultures and meeting people. What is your favourite piece of tech? My iPhone without a doubt, it’s the one thing I always have on me, and it does everything I need it to. Keeping in touch with everyone whenever and wherever is the best part. If you could move your desk anywhere in the world where would it be? New York City ! I love the place and I don’t think I’d get bored of it, something different is always happening and it has an amazing atmosphere. What would your superpower be? I think I would like to be able to stop or at least pause time. I feel as I’m getting older time is speeding up and I don't like it. - Published: 2017-05-25 - Modified: 2026-06-22 - URL: https://systemagic.co.uk/team/adam-beer-helpdesk-technician-systemagic/ With a history of delivering excellent customer service, Adam joined our Helpdesk team at the start of 2017. He has an eye for detail and ensures our customers' systems are running efficiently, responding to any errors and performing essential maintenance to keep our clients' networks running smoothly. Adam won the Shining Star Award for IT from Yeovil College for his exceptional performance during his apprenticeship, so he adds to our roster of award-winning ex-apprentices.   Quick-fire questions answered by Adam What do you do when you’re not in the office? I enjoy spending time going for long walks around Bradford and seeing how quickly I can go 3 or 4 miles; always great to get up and about after a long day at my desk! Visiting the gym once a week to try and keep fit; some people think I'm crazy going between 12am - 4am! Lastly, tinkering with all sorts of tech at home. What is your favourite piece of tech? That’s tough, I’ve got a few. My main one has to be my iPhone. It’s great that I can receive my emails and keep in contact with people over group chat while I’m out and about. It’s also connected to my server at home so I can stream all of my movies and TV shows wherever I go. It can also accept phone calls If you could move your desk anywhere in the world, where would it be? If you were to ask me that for my previous... - Published: 2016-06-01 - Modified: 2026-10-05 - URL: https://systemagic.co.uk/team/hazel-eades-helpdesk-administrator-at-systemagic/ Hazel manages the technical admin created by our busy helpdesk - checking client's backups, ensuring systems are updated and patched, maintaining documentation, monitoring warranties, preparing equipment ready to be installed onsite, preparing reports for clients and lots more. As well as being a busy mum, she's the treasurer of a small charity, she loves baking cakes and often brings her latest creations in to the office for the team! Check our our instagram for lots of pics! Quick fire questions answered by Hazel What do you do when you’re not in the office? I love baking cakes and reading! I've also like running and I'm treasurer for a small charity which keeps me very busy. What is your favourite piece of tech? This is a tough one - I think my favourite piece of tech would have to be my iPhone. I can't live without it! Mine is used daily for taking photos, playing music and keeping up to date on social media!   If you could move your desk anywhere in the world where would it be? If I could move my desk anywhere it would have to be somewhere on a Greek Island. I love the country, the weather and the scenery :)  What would your superpower be? If I could choose any superpower it would most likely be either having eyes in the back of my head (to keep a track of what my daughter is up to! ) or an extra pair of hands (to get things... - Published: 2016-06-01 - Modified: 2024-08-08 - URL: https://systemagic.co.uk/team/rhys-king/ Rhys is one of our Senior IT Technicians and deals directly with customers who have technical issue, as well as making sure clients' systems are maintained, run smoothly and efficiently. Rhys started with Systemagic as an IT apprentice and has worked his way up to Senior IT Technician over the years. He's a keen footballer and a huge Arsenal FC fan. Quick fire questions answered by Rhys What do you do when you’re not in the office? When I'm not in the office I love playing football. I play most weekends for my 5 aside team Frome Town Sports - I also enjoy spending time with friends and family. What is your favourite piece of tech? My favourite piece of tech is definitely my iPhone. I use it for messaging, social media, taking pictures, you name it! I 100% could not live without it! If you could move your desk anywhere in the world where would it be? I would move my desk to the Emirates stadium. It would be great, I could watch Arsenal all the time and i'd never miss a game! What would your superpower be? Hmm, it would have to be having the ability to predict the results for horse racing! (For obvious reasons! ) - Published: 2016-05-27 - Modified: 2025-03-21 - URL: https://systemagic.co.uk/team/chris-sweet-technical-director-systemagic/ Chris joined Systemagic way back in 2004 so he's very much part of the furniture! As our Technical Director Chris is responsible for managing and implementing technical projects and helping to train the team. He also manages the busy hardware and software procurement part of the business. Chris loves Japanese sports cars, Newcastle United and energy drinks! Quick fire questions answered by Chris What do you do when you’re not in the office? I love spending time with my wife Natalie and my three children, Mia, Toby and Jessica. I also have a passion for cars, especially Japanese ones and I hope to own another performance car in the near future! What is your favourite piece of tech? My Playstation 5. It’s great for playing games but it's also fantastic for watching movies and streaming music. It also keeps the kids entertained! If you could move your desk anywhere in the world where would it be? It would have to be Cuba. I went there on my honeymoon. The scenery is amazing and the locals are super friendly too!   What would your superpower be? If I could have any super power it would have to be mind control. I could make all the techies do exactly what I wanted! Ha!   - Published: 2016-05-27 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/team/james-eades/ James has been MD of Systemagic since 2010 and focuses on business strategy and direction, making sure to invest in our business, team and culture which play a huge part in the experience our clients receive. Previous to becoming MD he was a techie here for 7 years although his days of jumping on the helpdesk and impressing the team with his super-techie skills are sadly long gone. With Systemagic now largely run by Fiona, James is busier than ever working as a Non-Exec Director and Business Mentor to numerous other businesses. He is Dad to Sophie, enjoys running, golf and is a huge Formula 1 fan. He plays the guitar and has an impressive collection but refuses to play for the team! He’s currently trying to decide what to do for his midlife crisis. Quick fire questions answered by James What do you do when you’re not in the office? Aside from being a busy dad, I'm a huge Formula 1 nerd, so I'm glued to the TV for 22 or more weekends a year. I love running, and having played the guitar since I was 13 I've recently started expanding my collection which includes Fender and Gibson guitars. Motorbikes and fishing have taken a back seat since we had our daughter – luckily she loves watching the F1 though! What is your favourite piece of tech? My iPad – I try to digitally detox regularly so my phone isn't as important as it once was but the iPad... ## Case Studies ## Guides - Published: 2025-06-06 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/guides/eset-mdr-overview/ Enhance your protection against potential security issues with customised managed detection and response (MDR) services. Today’s cyberattacks are sophisticated, targeted and increasingly difficult to detect. Together with our products, ESET’s Managed Detection and Response Service creates a complete security solution that: Delivers proactive threat hunting and robust analysis of potentially harmful files Provides effective help in the investigation of incidents and security challenges Implements response and remediation steps to ensure business continuity ESET Detection and Response Ultimate is our full-service MDR package, built around our EDR solution, ESET Inspect. Key Benefits Proactive Threat Hunting Investigates data, events and detections generated by ESET Inspect. All client data remains secure while ESET Security Specialists review highlighted alarms, investigate potential root causes, and compile their findings into status reports with actionable advice. Threat Monitoring ESET Security Service Agents monitor ESET Inspect for each client’s data daily, issue alerts, compile clear reports and recommend action. Deployment and Upgrade Installs and configures specific products in the client environment to ensure their successful operation, reducing the overall complexity associated with a new and upgraded endpoint security product and ensuring business continuity. A thorough initial assessment before each execution or deployment ensures there are no surprises. - Published: 2025-04-03 - Modified: 2025-06-09 - URL: https://systemagic.co.uk/guides/a-guide-to-windows-10-end-of-life/ As Microsoft has announced, Windows 10 will reach its end of life on October 14, 2025. This means that after this date, Microsoft will no longer provide security updates, bug fixes, or technical support for Windows 10. It is crucial for businesses to understand the implications of this transition and take proactive steps to ensure their systems remain secure and up-to-date What Does This Mean? For businesses, the end of free Windows 10 support means that after October 2025, there will be no security updates or technical support, increasing vulnerability to cyber threats. Businesses will need to plan for an upgrade to Windows 11 Pro to ensure they maintain a secure and compliant IT environment. Moving to Windows 11 Pro also provides access to the latest features, improved productivity tools, and better performance on modern hardware, supporting more efficient and secure workflows. What Are Your Options? Remain on Windows 10 After Oct 2025, Windows 10 will no longer receive security updates or patches, leaving your business exposed to potential cyber threats. Without ongoing support, vulnerabilities will remain unpatched. Upgrade to Windows 11 Pro Upgrading to Windows 11 Pro is the best and future-proofed option, giving your business the latest security protections, productivity tools, and optimised performance on modern hardware and devices. Preparing Now Is Key October 14th 2025 may seem like a long way off. However, time moves fast and if you’re not prepared this can catch you off guard. Preparing now will enable you to set away the necessary... - Published: 2025-01-24 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/how-to-avoid-losing-files-when-sharepoint-stops-syncing/ Have you ever saved files to a SharePoint folder on your computer, only to find out later that they didn't sync? It’s a frustrating issue that can lead to lost work and wasted time. The good news? You can avoid this with a little know-how and proactive checks. How To Spot A Disconnection It’s easy to miss the signs of a disconnection, but here are some key red flags to watch for: 1. The sync icon next to your files is missing or shows an error. 2. Files you save in the folder don’t appear in SharePoint or Teams. 3. You notice placeholder folders that don’t behave like normal synced folders. When connected to SharePoint, you should see one of the following icons: Blue: Currently syncing (file not downloaded) Green: File has been downloaded and opened Blue arrows: File is syncing or is currently opened and being edited If no icon appears, you may be disconnected. Alternatively, you can check that you’re connected by clicking the SharePoint icon in your taskbar. NB: If it doesn’t appear in your taskbar, you may need to click the up arrow. How To Spot A Disconnection Disconnections from SharePoint can occur for a variety of reasons: Internet connection drops. Changes in user permissions. Software updates that disrupt the sync process. When disconnected, files saved locally may never reach SharePoint, leading to outdated or lost data when the issue is finally noticed. Preventing The Problem To avoid this issue in the future, regularly check your... - Published: 2024-12-19 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/how-to-change-your-font-in-classic-outlook-for-windows/ Step 1  Open up Outlook, and navigate to ‘File’ (in the top left hand corner) and then ‘Options’ in the bottom left corner. Step 2 Now click ‘Mail’, located in between ‘General’ and ‘Calendar’. Step 3 Click on ‘Stationary and Fonts’ situated midway down the menu on the right hand side. Step 4 Click the “Font” option for “New mail messages”, “Replying or forwarding messages” and “Composing and reading plain test messages” and change the font your business or organisation’s required font/size for each of them. Make sure to click “OK” once you have changed it for each of them. Need Help With Classic Outlook for Windows? If you need help with Classic Outlook for Windows, please don’t hesitate to reach out to our friendly team of Systemagicians, who will be more than happy to help! - Published: 2024-12-06 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/accessing-sharepoint-on-ios-android/ Download PDF Guide Downloading Microsoft Apps To begin, you’ll need to download SharePoint and all other necessary Microsoft apps on your device. Head to the Apple App Store or Google Play Store and search: SharePoint Microsoft Word Microsoft Outlook Microsoft Excel Microsoft PowerPoint Look our for these icons Signing Into SharePoint Online Open SharePoint on your device and click ‘Sign In to SharePoint Online’. A popup will appear prompting you to enter your Microsoft 365 login details. If you have 2FA enabled, you may be required to authenticate your login via Microsoft Authenticator or SMS. Once you have successfully signed in, you will be able to view all files and sites you have permissions to access. Signing Into SharePoint (Android) Open SharePoint on your device and enter your work email address and password. If you have 2 Factor Authentication enabled, you may be prompted to authenticate your login via Microsoft Authenticator or by SMS. Once you have successfully signed in, you will be able to view all files and sites you have permissions to access. Need Support With Microsoft SharePoint? If you need support with Microsoft SharePoint, please don’t hesitate to reach out to our friendly helpdesk. - Published: 2024-11-13 - Modified: 2025-05-21 - URL: https://systemagic.co.uk/guides/what-is-mdm-why-is-it-important/ What Is MDM? Mobile Device Management (MDM) is a type of software that allows organisations to secure, monitor, and manage devices such as laptops, tablets, and mobiles used within the workplace. MDM solutions centralise the management of company devices, ensuring security and compliance while enhancing productivity. How Does MDM Work? MDM begins with device enrolment, where employees’ devices are registered with the MDM system. This registration allows administrators to control specific device functionalities. Once enrolled, administrators can establish security policies, such as enforcing strong passwords, encrypting data, and restricting certain apps. Additionally, MDM provides remote management capabilities, allowing IT teams to monitor device health, push updates, apply policy changes, and even remotely wipe data if a device is lost or stolen. The Importance of MDM Enhanced Security MDM minimises risks from lost or stolen devices, unapproved apps, and other vulnerabilities, which is critical given the increasing cyber threat landscape. Compliance MDM helps businesses meet regulatory requirements by securing devices and data, which is essential in industries like healthcare, finance, and government. Increased Productivity MDM tools streamline software updates, device setups, and issue resolution, saving employees time and reducing downtime. Remote Support Work With remote work on the rise, MDM provides a safe, controlled environment for employees using personal devices (BYOD) or company devices from home. Why MDM Matters For Your Business MDM is essential for any organisation that values security, productivity, and compliance. As mobile devices continue to play a central role in business operations, MDM offers a strategic way... - Published: 2024-10-25 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/hidden-tools-in-microsoft-outlook-for-windows-and-web/ 1. Quick Steps Quick Steps in Outlook is an incredibly useful feature that allows you to automate common tasks and manage your inbox more efficiently. If you find yourself performing the same action over and over, such as forwarding emails to your team, moving messages to a specific folder, or marking emails as read, Quick Steps can automate these processes. Using Quick Steps 1) Head to the “Home” tab, click on the three dots right at the end, then “Quick Steps,” and choose “Create New. ” 2) From here, you can build a custom set of actions. For instance, you could create a Quick Step that marks an email as read, moves it to a project folder, and sends a follow-up email – all in one click. This is particularly valuable if you handle repetitive tasks regularly, saving you time and keeping your inbox organised. 2. Focused Inbox Focused Inbox is a smart feature designed to filter your emails and ensure that you see the most important ones first. It automatically sorts your emails into two tabs—Focused and Other. Important emails, such as those from your colleagues or clients, will appear in the Focused tab, while newsletters or promotions get sent to the Other tab. Using Focused Inbox If focused inbox isn’t turned active, follow these instructions. Windows (Classic Version) Click ‘View’ and then ‘Show Focused Inbox’. Windows (New Outlook) Click ‘View’, and then ‘View Settings’, ‘Mail’, ‘Layout’, ‘Sort Messages into Other and Focused’. 3. Ignore Conversation Ever find yourself... - Published: 2024-10-01 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/creating-a-new-team-and-channel-to-microsoft-teams/ Microsoft Teams is a great tool for collaboration, allowing you to organise projects, departments, or discussions within teams and channels. Here's how you can easily create a new channel or team to stay organised and improve productivity. Open Microsoft Teams Launch Microsoft Teams either through your desktop app or web browser. Once open, head to the ‘Teams’ tab on the left hand side of the screen. Click on the ‘+’ next to teams and choose whether you want to create a new team or channel. What's The Difference? A ‘team’ is a group of people, whereas a channel acts as a ‘folder’ and focuses on a particular topic. For example, you could have a ‘Marketing Team’, with the following channels: General Campaign Planning Content Creation Social Media Email Marketing Design While the team can access all of these channels, they keep conversations streamlined and easier to manage/find information. Creating a Team When you choose to create a team, a popup will appear asking you to set a team name, provide a description, choose your team type and name your first channel. In this example, we have set up a team dedicated to just ‘Client A’. Team members will include anyone who works on this account and to join they must be invited. Once you’ve created a team, it will appear along the left hand pane under the ‘Teams’ tab. When you hover over the team, 3 dots will appear to the right. If you click the three dots, you will... - Published: 2024-09-27 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/how-to-switch-back-to-classic-outlook-for-windows/ Like Marmite, some users love the new Outlook for Windows, while others loathe it. If you’ve recently switched to the new Outlook but want to return to the classic version, you may struggle to find the switch toggle. For some users, the toggle (located in the top right-hand corner of Outlook) has disappeared, making it difficult to revert to the previous version. But don’t fret, there is another way to return to the classic version of Outlook. If you head to the ‘Help’ tab along the top menu bar of Outlook, there will be an option to ‘Go to classic Outlook’ right at the end. Clicking this option should prompt Outlook to reboot and reopen in the classic version. Additionally, if you encounter any issues with this method, please reach out to Systemagic's helpdesk for further assistance. Our friendly technicians can provide guidance on how to navigate the settings and ensure you can switch back to the version you prefer. It's always helpful to keep your software updated, as updates can sometimes resolve these kinds of issues. Remember, changes in software can be frustrating, but there are usually solutions available to help you get back to what you're comfortable with. For more information, guides, videos and resources on Microsoft 365 and Outlook, please visit our resource centre. - Published: 2024-09-13 - Modified: 2026-03-23 - URL: https://systemagic.co.uk/guides/getting-started-with-microsoft-planner/ What is Microsoft Planner? Microsoft Planner is a task management tool designed to help teams organise their work, collaborate efficiently, and track progress in a visually simple way. As part of Microsoft 365, Planner integrates seamlessly with other Microsoft apps like Teams, Outlook, and SharePoint. Making it easy to assign tasks, set deadlines, and monitor project timelines without switching between multiple platforms. Whether you're managing a small project or coordinating work across departments, Planner provides an intuitive and flexible solution for keeping tasks on track. Getting Started With Microsoft Planner When you first open Planner, you will see a blank screen with the option to create a ‘New Plan’ as shown on the screenshot below. Choosing a Template When you create a new plan, you can choose to import a template, or create a plan from scratch - depending on your needs. Title & Privacy When you click ‘Blank Template’, you’ll need to type in a name for your plan and choose the security settings. You can choose for your plan to be accessible by anyone in your org, or by invite only. Adding a Task To add a task, click ‘Add Task’ and enter a title. Once you have created a card, click on the 3 dots to add extra info, assign a category, or set a due date. Changing View With Planner, you can filter your tasks by clicking at the top right of the screen. Labels You can filter your tasks by various methods, including labels/categories, due... - Published: 2024-09-10 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/what-is-a-vpn/ What Is It? A Virtual Private Network (VPN) creates a secure, encrypted connection over the internet between your devices and a private network. It acts as a shield, keeping your online activities private and protecting sensitive data from cyber threats. Secure Remote Access In today's remote work environment, employees need access to company resources from anywhere. A VPN ensures they can connect to your internal systems safely, without exposing your business to cyber risks. Data Encryption Every time your employees send or receive data, a VPN encrypts that information, making it unreadable to hackers or unauthorised users. This is crucial when handling confidential customer details, financial data, or intellectual property. More Privacy A VPN hides your company’s IP address, ensuring that your internet activities remain private. It makes it harder for attackers to track your online behaviour or target your business for cyberattacks. Protection on Public WiFi A VPN hides your company’s IP address, ensuring that your internet activities remain private. It makes it harder for attackers to track your online behaviour or target your business for cyberattacks. - Published: 2024-09-10 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/backing-up-microsoft-365/ Our comprehensive cloud-based backup solution is designed to protect Microsoft 365 data, including emails, contacts, calendars, and OneDrive and SharePoint files. It offers secure and automated backups to safeguard critical business information stored in Microsoft 365. What Does It Do? Our 365 backup solution provides automated, reliable, and secure backups of your Microsoft 365 data, ensuring that files, emails, and other important information can be restored quickly and easily in case of accidental deletion, ransomware attacks, or data corruption. Why Is This Important?   Microsoft 365 data is vulnerable to a range of risks, including human error, cyberattacks, and compliance failures. Our solution ensures that your business-critical data is protected and can be easily recovered if lost. It helps you maintain business continuity, comply with legal requirements, and avoid costly downtime by providing a robust data recovery solution. - Published: 2024-09-03 - Modified: 2024-09-03 - URL: https://systemagic.co.uk/guides/upgrading-your-ram-and-ssd/ About RAM and SSD Upgrading your device’s RAM and SSD is one of the most effective ways to boost its performance and extend its lifespan. Random Access Memory (RAM) is your device's short-term memory. It temporarily stores data that your computer needs quick access to, enabling smooth multitasking and fast data retrieval. A Solid State Drive (SSD) is a type of storage device that uses flash memory to store data. Unlike traditional Hard Disk Drives (HDDs), SSDs have no moving parts, making them faster and more reliable. Better Multitasking More RAM allows your device to handle multiple applications simultaneously without slowing down. Whether you're browsing the web, editing documents, or streaming videos, upgrading RAM ensures everything runs smoothly. Better Performance Applications like photo and video editing tools, and other memory-intensive programs will perform better with additional RAM, reducing lag and improving efficiency. Future Proofing Upgrading RAM can help keep your device responsive and capable of handling new software updates and more demanding applications in the future. Faster Boot Times SSDs dramatically reduce the time it takes for your device to boot up, so you can start working almost immediately after powering on your device. In addition, files load faster, and applications start in an instant. This speeds up everyday tasks like opening documents, launching apps, and transferring data. Improved Reliability SSDs are more durable and reliable than HDDs because they have no moving parts. This makes them less prone to mechanical failure, ensuring your data is safer. Improved Battery Life... - Published: 2024-09-02 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/why-dkim-and-spf-records-are-important/ What is DKIM? DKIM (DomainKeys Identified Mail) is a security feature designed to protect your email communications. It works by adding a digital signature to your emails, which serves as proof that the email was sent from your domain and hasn't been tampered with during transit. Think of DKIM as a seal on a letter. If the seal is intact when the recipient receives the letter, they can be confident that the message inside hasn’t been altered. This ensures that the emails you send are authentic and trustworthy. What About SPF? SPF (Sender Policy Framework) is another security tool that helps prevent email spoofing. Spoofing is when someone sends an email pretending to be from your domain. SPF combats this by allowing you to specify which mail servers are authorised to send emails on behalf of your domain. It’s like creating a guest list for a party—only those on the list are allowed to enter. Why Are DKIM and SPF Important?   DKIM and SPF are crucial for maintaining your domain’s reputation and ensuring that your emails reach their intended recipients. Without these records in place, scammers and cybercriminals can easily send emails that appear to be from your domain, potentially leading to a loss of trust in your brand. For example, if someone receives a phishing email that looks like it came from your company, they might be hesitant to open future emails from you, even if they’re legitimate. This can damage your reputation and lead to a decline... - Published: 2024-08-30 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/guides/what-is-bcdr/ Introduction to Business Continuity & Disaster Recovery No one ever wants to think about 'what could go wrong', however, an effective BCDR solution could be the difference between your organisation surviving a disaster or not. Every week across the country, we hear of hundreds of businesses falling victim to cyber-attacks, break-ins and fires where equipment, such as servers, is often compromised and unsalvageable. During a disaster like this, every second costs money. Without a BCDR solution, you are putting your business at severe risk. How Can a BCDR Solution Help My Business During a Disaster? A BCDR solution enables you to bounce back and continue operating following a disaster, no matter what caused it. Our BCDR solution takes multiple daily backups of your server and securely stores them in the cloud, ready for instant restoration during a crisis. Restoring your backup to another server takes minimal time (compared to salvaging documents from a burnt out server) or even worse, recreating them. You can learn more about our solution on the next page. Rollback, Retrieve, Restore Our powerful BCDR solution is the ultimate disaster recovery tool, giving you the power to protect what matters most to your business. Some Benefits of Our BCDR Solution Include: No File Is Missed With daily backups taken 3x a day and the option to increase the frequency, you can feel confident that all of your files are backed up. Full Encryption Featuring top-level encryption, your files are safely stored across multiple data centres, ready for... - Published: 2024-08-30 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/guides/what-is-2fa/ 2-Factor Authentication (also known as Multi-Factor Authentication/MFA) is a simple, yet effective layer to your cybersecurity. When 2-FA is enabled on an account, you still log in with a username and password. However, you will also need to authenticate the login with a second method. Typically you will receive a code via SMS or phone call. You will need to enter this code on the login screen of the account you're trying to access. 2-FA can also be enabled via an app, such as Microsoft Authenticator or Google Authenticator. Why is 2-FA Important? As the biggest cloud provider for businesses and organisations, Microsoft 365 has become a target for cybercriminals in recent years. In fact, it's estimated that hackers probe approximately 20 million Microsoft 365 accounts per day, in search for valuable information. If a hacker successfully logs into an employee's Microsoft 365 account, the possibilities are endless. For example, they could use Outlook to carry out a phishing attack, export sensitive information stored in SharePoint or delete and corrupt files that could halt the company's operations and damage its reputation. You see, Microsoft accounts secured with just a password are more susceptible to hacking. Especially if the password is guessed or phished. 2-Factor Authentication neutralises this threat, as without the approval of the 2nd factor (i. e. your phone), the password alone is useless. Passwords Are Still Important Although 2-FA helps protect against unwanted visitors, a strong password is still essential as you don't want to just rely on... - Published: 2024-08-29 - Modified: 2025-08-04 - URL: https://systemagic.co.uk/guides/an-overview-of-exclaimer-email-signatures/ Exclaimer is a cloud-based email signature editor for Microsoft 365, Exchange, and Google Workspace that features a drag-and-drop interface.   What Are The Benefits of Using Exclaimer? Ease of Use The drag-and-drop user interface of Exclaimer signatures allows for straightforward creation, even for individuals without design or technical expertise.   Users can easily customise their email signatures through intuitive controls, making it accessible for everyone, regardless of their technical background.   Additionally, Exclaimer provides templates and guides to help you create visually appealing and professional signatures with minimal effort.   User Groups The user group feature in Exclaimer enables deployment and segmentation of signatures by department or function.   This means that marketing teams can have promotional content in their signatures, while the customer service team can include contact information and support details.   By segmenting signatures, businesses can ensure that the right message reaches the right audience, enhancing communication effectiveness across different departments.   For instance, a sales team might use personalised signatures that include sales promotions, whereas the HR department could highlight upcoming events or important notices.   Cost-Effective Exclaimer represents an affordable solution for small to medium-sized enterprises.   The subscription model allows you to scale your usage according to your needs without incurring significant upfront costs.   Additionally, the cost savings from centralised management and reduced administrative effort contribute to its overall cost-effectiveness.   Small businesses can benefit from professional email signatures at a fraction of the cost compared to traditional design services, making it a... - Published: 2024-08-29 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/guides/equipment-leasing-with-systemagic/ Did you know that we provide equipment and machine leasing to our customers? If you’re looking to procure new equipment and are interested in our leasing options, this document will provide you with all of the information you need. What Can We Lease? We can lease equipment, software and in some cases, installation (where it is connected to a leased bit of kit) on spends from £2,000.   What Are The Lease Terms? Leases are typically 12, 36 or 48 months and are provided through Grenke. Payments can be made monthly or quarterly. Why Lease Through Us? When you lease through us, we manage all application paperwork, liaising with Grenke on your behalf to complete credit checks, and register equipment serial numbers and warranties. All you need to do is choose your device(s) and digitally sign the acceptance document. Once complete, the lease agreement will be between you and Grenke. End of Lease Agreement At the end of your lease agreement, you can choose to hand the equipment back and walk away, lease new equipment under a new agreement, or pay a small ‘title transfer fee’ to retain and own the equipment outright. At that stage, we would get involved again to arrange the next steps - making the process easy for you. The Benefits of Leasing Leasing computer equipment comes with many advantages, especially for small and medium-sized businesses with a limited budget. Maintenance Many lease agreements include maintenance and servicing. Easy Budgeting Leasing makes budgeting simple with monthly... - Published: 2024-08-29 - Modified: 2025-08-04 - URL: https://systemagic.co.uk/guides/device-recycling-process/ When a device reaches end-of-life, we recycle it via our preferred recycling partner. This process follows WEEE guidelines. We are also presented with a WEEE transfer of goods certificate as well as a data destruction certificate. The Recycling Process Our recycling partner physically collects all end-of-life devices from our offices in Bradford on Avon, where they are taken to a secure site. This site is protected with alarms and CCTV and as an additional measure, all keys are stored in a lockbox. The first step to recycling a machine is to remove the hard drive. Once the hard drive is removed, it is stored in a secure cabinet with limited access and CCTV coverage. Next, the hard drive is wiped using ADISA-accredited software. However, if the hard drive fails to wipe, it is physically destroyed using a machine on-site. Recycling For Good Once all data has been destroyed, our supplier will attempt to refurbish any devices back to working order. Successfully restored devices are sold to fund in-house training, or donated to schools, charities and non-profit organisations. Any devices which cannot be refurbished are sent to a specialist refinery, where they are broken down into core materials to be reused and create new products. Our 2023 Recycling Statistics In 2023, we successfully recycled 898 machines. As a result, we saved a total of 50,550kg of CO2 emissions from being emitted via landfill processes. This is the equivalent of driving an average petrol car 125,478 miles (or nearly 16 times around... - Published: 2024-08-29 - Modified: 2026-04-23 - URL: https://systemagic.co.uk/guides/an-introduction-to-microsoft-copilot/ Copilot is an AI work assistant designed by Microsoft and works with Microsoft 365 apps, such as Word, Excel, PowerPoint, Teams and Outlook. What Can It Do? Microsoft Copilot was created to make users’ work lives easier, by automating tasks, fostering creativity and simplifying communication. Microsoft Outlook Copilot can help you manage your inbox in two main ways. Firstly, Copilot can summarise long email threads containing multiple messages and recipients into a short and concise paragraph, enabling you to get up to speed without trawling through 10s of emails. Secondly, Copilot can help you respond to emails in just the click of a button with suggested responses and replies. The more you use Copilot, the more it will understand your tone and natural language. Microsoft Word Copilot can help you overcome writer’s block and create documents, proposals and letters from a simple prompt or even another document! Although Copilot may not provide a fully polished final version, it will deliver a good first draft to edit - saving you time. Microsoft Teams During a meeting, Copilot for Teams can easily track discussions and suggest action items in real time - making meetings more efficient and streamlined. Microsoft Excel Copilot for Excel helps you find the answers you need from your data. Simply ask Excel what you want the formula to do, and Copilot will find the most suitable solution for you. The Cost Copilot licenses are available on a monthly billing basis and start from £19. 32/user.   However, an... - Published: 2024-08-29 - Modified: 2025-05-21 - URL: https://systemagic.co.uk/guides/using-sharepoint-as-an-intranet/ Many people believe that SharePoint is just another ‘document storage’ tool - which in essence, it is. However, with a bit of technical knowhow and creativity, it’s capable of so much more as an intranet. What Is An Intranet? An intranet is similar to a website, that only those within an organisation can access. What Can An Intranet Do? Like a website, an intranet contains lots of useful information that users within an organisation might need to know/access. This could be documents, important links, policies and frameworks, staff contact details and any other relevant information. Why Is This Useful? An intranet acts as a central hub, where users can access everything they need from one space. Making it quick and easy to find the exact information they need. In addition, an intranet can help streamline internal comms. Why Is This Useful? A SharePoint intranet is super-easy to update. If your files and documents are hosted on SharePoint, you can link them to the main ‘hub’ page with the click of a button. Also, if you upload a file into a shortlinked folder, it will appear automatically. What About Permissions? SharePoint intranets can be locked down, just like files and folders, so that only certain users can access specific or restricted areas. What About Training? We will provide you with full training and useful resources/guides on how to manage and edit your SharePoint site. Want to Learn More About SharePoint Intranets? Give our friendly team a call on 01225 426800 or... - Published: 2024-08-27 - Modified: 2025-05-21 - URL: https://systemagic.co.uk/guides/microsoft-sway-overview/ About Sway Microsoft Sway is a digital storytelling app that allows users to create visually appealing presentations, reports, newsletters, and other types of documents. Unlike traditional presentation tools like PowerPoint, Sway focuses on making it easy to create and share content that looks great on any device, without needing design skills. Drag & Drop Editor Sway is designed to be user-friendly. You can drag and drop images, text, videos, and other content into your project, and Sway automatically arranges everything in a visually appealing way. This makes it ideal for businesses that need to create polished documents quickly without a dedicated design team. Responsive Content created in Sway automatically adjusts to fit any screen size, whether it's a smartphone, tablet, or computer. This ensures that your presentations or reports look professional no matter how they are viewed. Sharing Your Sway Sharing a Sway is as easy as sending a link. You can control who has access (public, private, or specific people), making it ideal for sharing with clients, partners, or employees. Getting Started With Sway We’ve included some simple instructions showing how you can access and get the most from Microsoft Sway. Accessing Microsoft Sway You can access Microsoft Sway through the Microsoft 365 app launcher (the 9 dots in the top left-hand corner at office. com and searching ‘Sway’) or by visiting www. sway. cloud. microsoft. com. Creating a Sway Creating a new Sway is easy. Simply click the big + button to start from scratch, the star button... - Published: 2024-08-22 - Modified: 2025-06-02 - URL: https://systemagic.co.uk/guides/why-do-macs-need-eset/ It’s a common misconception that Macs don’t need antivirus. But that’s simply not true. Historically, the number of macOS users has always been lower than that of Windows users. This meant that cybercriminals spent more time developing viruses to target the majority (Windows). However, in recent years the number of macOS users has increased exponentially and as a result, so have the amount of Mac-based viruses - making antivirus for Mac more essential than ever. What About Apple’s Built-In Security Features? Although macOS comes with its own security software built-in, it’s not typically enough to keep your device completely protected. XProtect is an anti-malware programme developed by Apple, which runs in the background of macOS. Its job is to scan downloaded files and check them against an existing database of known malware threats. Although the database it updated regularly, threats are sometimes missed and malware slips through. How To Tell If Your Mac Has a Virus? Without performing any scans or being alerted directly, there are a few things that could indicate a virus: A sudden change to your default browser or homepage Popups and banners either on-screen or in-browser Text on webpages changing (especially hyperlinks) Unknown programmes appearing on your device Crashing or freezing of your macOS Your device gets hot or fans can’t cope for no apparent reason How Can ESET Protect Your Mac? A third-party antivirus software, like ESET, works alongside the existing macOS security suites to provide you with comprehensive protection. While you can rely on... - Published: 2024-08-09 - Modified: 2025-05-19 - URL: https://systemagic.co.uk/guides/should-i-replace-or-protect-my-device/ When deciding between purchasing an extended warranty for a device or replacing it, you must weigh the advantages and disadvantages of each option. An extended warranty provides you with peace of mind that if your machine should break or malfunction, it will be repaired for little-to-no-cost. In addition, repairs and/or replacements are rapid, leaving you without a machine for only a short time. As a result of regular, everyday use, work computers succumb to more ‘wear and tear’ than their household counterparts – making extended warranties an attractive option to prolong a machine's life (and your investment). However, once a device reaches a certain age, it could be more cost effective (and safer) to replace it. Older Than 5 Years? As a general rule, we recommend that businesses replace devices around every 3-5 years. Although physical parts can be replaced and covered under warranty, the older the machine gets, the harder it becomes to fix. As manufacturers develop new hardware and upgrade components, older parts are soon discontinued and support is pulled for older machines. Also, machines become less safe to use as they age. Why Are Older Machines Not As Safe? One of the biggest threats facing your business is a cyberattack. And your outdated equipment could leave the door wide open for hackers to infiltrate your network. You see, when operating system providers, such as Windows and Apple release new OS versions, cybercriminals begin to find vulnerabilities to exploit. These vulnerabilities are then fixed with a ‘patch’ and... - Published: 2024-08-09 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/guides/warranty-coverage-extensions/ Why Choose Systemagic For Your Warranty Coverage Extensions? We offer warranty extensions on one, two and three-year terms, giving you more control and flexibility; additionally, ensuring that you don’t overpay for an unrequired length. Our warranty coverage is applies instantly, meaning that you don’t need to wait hours or days for coverage to be in place. The option to co-terminate all policies ensures that extended warranties expire on the same date, making it easy to track when a new extension should be considered. Hand select which device(s) you would like to cover. Our warranties provide cover against internal system malfunction and accidental damage. Making a claim is quick and easy, with an on-site technician being available after diagnosis. Flexible Warranty Terms We offer warranty extensions on 1, 2, and 3-year terms, giving you control and flexibility. This allows you to choose the term that best suits your needs and budget. Instant Warranty Application Our warranties apply instantly, meaning that you don’t have to wait hours or days before being protected. This immediate coverage ensures your devices are safeguarded without delay. Co-Terminate Warranties You’ll have the option to co-terminate your warranties, making it easier to track and manage extension deadlines. This feature simplifies the process of renewing and managing multiple warranties. Choose Your Devices Hand-pick and choose which devices you want to protect under a warranty. This selective coverage allows you to focus on the most critical devices in your business. Protection Against Damage A Systemagic warranty protects your devices from... - Published: 2024-08-07 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/what-is-microsoft-loop/ About Loop Microsoft Loop is a collaborative workspace application designed by Microsoft to enable dynamic and real-time collaboration among team members. It integrates various Microsoft 365 tools and services into flexible, modular components, making it easier to work together on projects, share ideas, and manage tasks seamlessly - all within the Microsoft ecosystem. What is Loop? Microsoft Loop brings everything related to a project to one space, making it easier to find exactly what you need. You can link all sorts of elements and files, including documents, PowerPoints, spreadsheets and tables. Loop also links with Microsoft Planner, so you can manage tasks and deadlines from within the platform. Microsoft 365 Integration As Loop fully integrates with 365, you can edit files from within Microsoft Loop or the respective app for each file i. e. Word/PowerPoint or Excel. Because Loop is included as part of Microsoft 365, it can save you money and time paying and switching between different task management tools and software. Microsoft 365 Integration Loop can be used to manage any project. In fact, Microsoft has lots of pre-made templates, allowing you to jump into using Loop even quicker. In addition, Loop can be used for brainstorming, note taking, decision making and creating Wiki/knowledge bases. Getting Started With Loop We’ve included some simple instructions showing how you can access and get the most from Microsoft Loop. Accessing Microsoft Loop You can access Microsoft Loop through the Microsoft 365 app launcher (the 9 dots in the top left-hand corner... - Published: 2024-08-07 - Modified: 2025-05-15 - URL: https://systemagic.co.uk/guides/a-guide-to-microsoft-planner/ Microsoft Planner is a task management tool included in the Microsoft 365 suite. It is designed to help teams collaborate, plan, and track tasks in a visual and intuitive way. With Planner, you can create projects, assign tasks, share files, and get progress updates to ensure your team stays on track. Key Features Task Organisation Create plans and assign tasks to team members. Organise tasks into buckets to categorise work. Visual Task Boards Use Kanban-style boards to visualise and manage your tasks. Move tasks across columns (buckets) to show progress. Task Details Add details to tasks, such as due dates, descriptions, checklists, attachments, and labels for easy tracking. Collaboration Collaborate with team members through comments and file sharing. Integrated with Microsoft Teams for seamless communication. Benefits For Your Business Microsoft Planner enables better collaboration by centralising tasks and communications, ensuring all team members are on the same page. It improves organisation, keeping projects and tasks structured and easily accessible. By streamlining task management, it increases productivity and reduces time spent on administrative duties. MS Planner provides transparency, offering visibility into task progress and team workload, aiding in better project management. - Published: 2024-05-01 - Modified: 2025-08-06 - URL: https://systemagic.co.uk/guides/how-to-set-up-2fa-for-microsoft-365/ What is MFA? MFA, or Multi-Factor Authentication, adds an extra layer of security by requiring users to provide two or more verification factors, such as passwords and biometrics to access an account or system. When used with Microsoft 365, it will make it considerably more difficult for hackers or scammers to gain access to user accounts. What Do I Need To Do? Once we (Systemagic) have enabled MFA on your Microsoft 365 accounts, you and your colleagues will need to provide extra information to finish the process. Setting Up MFA When setting up MFA, we recommend using an incognito/private window - you can open this by right-clicking on your browser icon and selecting 'new incognito/private' window. Next, head to https://aka. ms/mfasetup or www. office. com and sign in using your login credentials. Once you're signed in, you should be prompted to provide more information. Authentication Methods There are many ways to authenticate your MFA account. The two most popular methods are via SMS or the Microsoft Authenticator app. We recommend using Microsoft Authenticator as ti doesn't require good phone service, just a 4/5G or WiFi connection - it's also the quickest method. In this guide, we cover how to set up both options. Microsoft Authenticator App What's Microsoft Authenticator? Microsoft Authenticator is a smartphone app that generates MEA codes. It's completely non-intrusive and doesn't access any of your phone's data. Downloading Microsoft Authenticator Before selecting 'Microsoft Authenticator' on your computer, make sure to download the Microsoft Authenticator app from your... - Published: 2024-04-05 - Modified: 2025-07-29 - URL: https://systemagic.co.uk/guides/why-businesses-need-windows-11-pro-not-home/ Download PDF We often get asked why we encourage businesses to run Windows 11 Pro, instead of Windows 11 Home. While you may save a bit of money purchasing Windows 11 Home, it can cause more headaches than it’s worth. Compatibility Some business applications and software require the Pro version for optimal performance and compatibility. Applications like Microsoft 365 and Sage recommend the Pro version of Windows and can have issues if installed on Home. If you have a server in your IT system or use Microsoft 365 Business Premium or Entra ID, you won’t be able to connect and access your business’s IT systems unless you have Windows Pro version. Security Windows 11 Pro adds lots of extra security features over Home including Bitlocker encryption, Information Protection and Windows Defender Application Guard, all of which are critical for securing your business data. Business-grade antivirus and security software rely on the Pro features to fully protect your computer from threats. User Management With the Home edition of Windows, the user account is managed on the device meaning we can’t remotely reset the password, help to regain access to the device if the password is lost, or block access to the device if you need us to. Microsoft 365 If you have Microsoft 365, only the Pro version of Windows can properly connect to the service to fully make use of subscriptions such as Business Premium. Group Management Policy Windows 11 Pro version is essential to allow us to centrally manage... - Published: 2024-04-03 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/guides/a-guide-to-cyber-essentials-cyber-essentials-plus/ What is Cyber Essentials? Cyber Essentials is a UK Government-operated scheme that was introduced in 2014 by the National Cyber Security Centre (NCSC) to offer businesses a straightforward and affordable way to tackle the growing cyber threat and achieve a good standard of cyber security. Download PDF Guide What About Support? By aligning with the five critical technical controls of the standard, businesses can protect themselves from up to 80% of common internet-based attacks as well as demonstrate to clients and prospects that they take cyber security and data protection seriously. The government requires all suppliers bidding for contracts involving the handling of certain sensitive and personal information to hold an up-to-date Cyber Essentials certificate. What is Cyber Essentials Plus? Once you've achieved the Basic certification, you can move up to Cyber Essentials Plus, the highest level of the Cyber Essentials scheme. This involves an independent audit of your systems to verify that your business is meeting al the important security controls that you identified during the Basic self-assessment questionnaire; giving you the official stamp of approval you need to win tenders and build credibility as a company committed to its security. What Does Cyber Essentials Assess? Patch Management User Access & Control Firewall Protection Secure Configuration Malware Protection How is Cyber Essentials Assessed? Technically, there are two assessments you need to complete to be fully certified for Cyber Essentials. The 'Basic' certification must be achieved first (you must complete the assessment within 6 months of receiving it). This is... - Published: 2023-11-29 - Modified: 2026-03-19 - URL: https://systemagic.co.uk/guides/what-is-ransomware/ Ransomware is a type of malicious software designed to deny access to a computer system or data until a sum of money, or "ransom," is paid. This form of cyber-attack encrypts the victim's files, making them inaccessible. The attacker then demands payment in exchange for a decryption key. How Do Ransomware Attacks Work? Ransomware attacks typically follow a specific pattern, and understanding how they work can help individuals and organisations better protect themselves. How is Ransomware Delivered? Ransomware is typically delivered in one of three ways, which we explore below. Phishing Cybercriminals send seemingly legitimate emails containing malicious links or attachments. Once the user clicks on the link or downloads the attachment, the ransomware is executed. Advertising Attackers can also distribute ransomware through malicious advertisements on websites. Clicking on these ads may trigger the download and installation of the malware. Drive By Downloads Visiting compromised websites can lead to automatic downloads and installations of ransomware without the user's knowledge. Executing The Attack After the initial infection, the ransomware starts executing its code. It may begin by conducting reconnaissance on the system to identify valuable files. Once identified, it encrypts these files using a strong encryption algorithm, rendering them inaccessible without the decryption key. 1. Ransom Note Once the encryption process is complete, the ransomware displays a ransom note on the victim's screen. This note informs the user that their files are encrypted and provides instructions on how to pay the ransom to receive the decryption key. 2. Deadline The victim... - Published: 2023-10-12 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/how-to-set-up-an-out-of-office-with-a-signature-for-windows/ Prefer to read offline? Download the guide here. By default, Microsoft’s out-of-office doesn’t include your email signature - this is just the way Microsoft designed it. But there is a way to include it! In this guide we’ll show you how. 1) Start by creating a new email and typing the out-of-office message you would like to send. Please note that your signature may already be there depending on your setup, but you can leave it as is. 2) In the draft email go to “File > Save As” and choose ‘Outlook Template’. NB: You can save this template anywhere, but in this example, we’ll save to our ‘Desktop’ folder. 3) Now we have made the template we need to set up a rule. In your normal Outlook dashboard go to File > Manage Rules and Alerts > New Rule. 4) On this screen, select the following > Apply Rule on Messages | Send and then click ‘Next’. 5) On the next page, leave all of the options blank. You’ll then be asked if you want to apply to all incoming messages - click ‘Yes’. 6) In this next step, you’ll need to select the following option. ‘Reply Using a Specific Template’. In the box titled ‘Step 2’, click the blue link which days ‘a specific template’. 7) Once you click this, you’ll need to navigate to where you saved your template earlier on. We saved ours in our ‘Desktop’ folder, so we’ll navigate there. 8) Then select any exceptions... - Published: 2023-06-28 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/guides/how-to-enable-sync-in-microsoft-edge/ Looking for a downloadable PDF guide? Introduction In this guide, you'll learn how to set up and configure the sync function within Microsoft Edge. Step 1 Launch the Microsoft Edge browser on your device. Step 2 Look at the top right corner of the browser window and click on your user icon (profile picture or initials). If it says "Sync is On," your data is already being synced across devices. Step 3 If sync isn't enabled, click on the settings cogwheel icon next to your user icon. Step 4 In the settings menu, find and click on the 'Sync' option. Step 5 Click the 'Turn on Sync' button to start the synchronisation process. Step 6  A confirmation prompt will appear. Click the 'Confirm' button to proceed. Step 7  Once confirmed, Microsoft Edge will begin syncing your browsing data, including bookmarks, passwords, history, and settings to the cloud and across all your devices. - Published: 2023-06-28 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/how-to-set-up-a-2fa-browser-extension/ Looking for a downloadable PDF guide? Introduction  In this guide, you'll learn how to set up and configure an MFA browser extension to work with your Microsoft 365 account.   Step 1:  Log into www. office. com on your web browser, and sign in with your email address and password.   Step 2:  Once you’re in, click on your user icon at the top right of the screen, and then 'view account'. Step 3: Next, click the ‘Security Info’ button located on the left-hand side of the screen. This will show you all of the current sign-in methods activated on your account. Step 4 Click ‘Add Sign-In Method’ and select ‘Authenticator App’ from the list. Step 5 You will then be given an option which is ‘I want to use a different authenticator app’. Click on this and the next prompt click next. Step 6 At this point, you will need to open a new tab and go to the following link: Authenticator Extension.   Once you’re on the web page, please select the blue option and add the extension to the browser you use.   It will take you to another page with a blue ‘Get’ option on the right-hand side. Click this and then click the ‘Add extension’ option which will appear at the top of your screen. Step 7  You will want this extension to always be visible, so please click the jigsaw piece in the top right and then the pin.   Step 8  You now... - Published: 2023-03-10 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/how-to-prepare-your-mac-before-returning-it/ Introduction Before sending your Mac back to us, you will need to deactivate a few settings, including your Apple ID. This guide will show you everything you need to do. Download PDF Step 1 - System Preferences Start by clicking on the magnifying glass in the top right-hand corner of your Mac. A pop-up box will appear. Type in 'System Preferences' and click enter. Step 2 - Find my Mac Now we need to deactivate 'Find my Mac'. To do this, head to 'Apple ID', click 'iCloud', scroll down to 'Find my Mac' and click 'Options'. Next, click 'Turn Off' and enter your Apple ID password if prompted. Step 3 - Signing Out Click on the 'Overview' tab and then 'Sign Out' at the bottom-left of the screen. If you have signed out successfully, you will see a pop-up box prompting you to sign-in with an Apple ID and your device is ready to be sent back. In Doubt? Give Us a Shout! If you’re one of our lovely clients and you’re experiencing any problems deactivating your Apple ID and Find My Mac, don't fret! Pop one of our friendly techs an email at support@systemagic. co. uk or give us a call on 01225 426800 where we'll be happy to help. - Published: 2023-03-09 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/how-to-add-a-second-email-account-to-outlook/ About This Guide In this guide, we will show you how to add a second email account to Outlook on both Windows and Apple machines. Download PDF Windows Machines (Looking for Mac? Click Here) Step 1 To start, open the Outlook app on your machine and click 'File' in the top-left. Then click 'Account Settings' and 'Account Settings'. Step 2 A new window will open showing the current email addresses on your mail profile. To add another email address (specifically Microsoft 365), click new: Step 3 A box will appear, asking you for your email address. Enter your email address and click 'Connect'. Step 4 A Microsoft 365 box should appear. If it doesn't, it may be hiding behind some currently open windows. Click on the Outlook icon in the taskbar and it should reveal itself if it was hidden. From here, enter your password for the account and click 'Sign In'. Step 5 If the sign-in was successful, you'll be asked if you want the organisation to manage your device. As this feature isn't used, uncheck the box and click 'OK'. Step 6 You should then be notified that everything is complete. Click 'Done', then close Outlook and reopen it. Step 7 On the left-hand list, you should now see your new mailbox. Click the down arrow to expand it and you can see your inbox, sent items and folders. Each mailbox works completely separately from the other. So if you send an email from mailbox 1, it won't... - Published: 2022-01-14 - Modified: 2023-06-28 - URL: https://systemagic.co.uk/guides/adding-365-emails-to-an-android-device/ Adding Microsoft 365 emails to the Outlook app is easy with our 6-step guide. Download Guide Step 1: Open your Android phone and navigate to the Google Play Store. Step 2: Once you've opened Google Play, search 'Microsoft Outlook' and download the app. Step 3: Once installed, open Outlook and click 'Get Started', then in the lower right, click ' Add Account'. Step 4: You will then be prompted to enter your email address, for example: Email: name@companyname. co. uk Once you have done this, click 'Continue'. Step 5: A new window will appear with the Microsoft 365 login screen. Please enter your password and click 'Next'. Step 6: If your login credentials are correct, you'll automatically be logged in and asked if you want to add another account. Click 'Maybe Later'. - Published: 2021-09-30 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/basic-guide-to-sharepoint/ Download PDF Guide Introduction Have you recently migrated to SharePoint and are having trouble getting to grips with its features? Don’t fret, you’re not the only one! Countless new SharePoint users get in touch with us, that’s why we created this ‘Beginners Guide to SharePoint’ to help users like you better understand the software and how to use it. In this guide, we cover: What SharePoint Is How To Access SharePoint How To Access Your Files How To Search For A Document How To Upload Files To Your Document Library How To Collaborate On A Document How To Share A Document What is SharePoint? SharePoint is a document management and collaboration tool used to store important documents. The Microsoft-powered platform enables file storage, sharing, searching, archiving and reporting on all stored documents allowing you to access all of your content from any location. SharePoint is very flexible and it's up to you as a business how many features you use. How Do I Access SharePoint? To access SharePoint, you will need to head to www. office. com in your preferred browser. Once you reach the Office website, you will need to log in to your Microsoft account using your 365 email and password. How Do I Access My Files? Once you have signed into your Microsoft account, your ‘homepage’ will appear. In the top right-hand corner, you will see 9 dots. This button will open your app menu, from which you can open SharePoint. Your frequently visited sites will appear.... - Published: 2021-09-30 - Modified: 2025-06-23 - URL: https://systemagic.co.uk/guides/how-to-use-microsoft-multi-factor-authenticator-app/ In this guide, we will show you how to use Microsoft Multi-Factor Authenticator App. What Is The Microsoft Mutli-Factor Authenticator App? The Microsoft Authenticator App helps you to sign in to your accounts that use 2-Factor Authentication. Instead of receiving an SMS or call with a code, you will be asked to approve sign-ins via the app instead, which generates a 'one-time password' every 30 seconds. How To Set It Up Download PDF Guide Step 1: Log into www. office. com on your web browser, and sign in with your email address and password. Step 2: Once you're in, click on your user icon at the top right of the screen, and then view account (it should look like the opposite image). Step 3: Next, click the 'Security Info' button located on the left-hand side of the screen. This will show you all of the current sign-in methods activated on your account. Step 4: Click 'Add Sign-In Method' and select 'Authenticator App' from the list. Step 5: Once you have done this, you will be prompted to download the Authenticator App on your phone. Step 6: Once downloaded, open the app and click 'Add Account' (white cross at the top of the screen. Step 7: Now click 'Work or School Account' Step 8: Back on office. com, click 'Next' and 'Next' again. Step 9: A QR code will now appear on your screen. Step 10: On your phone, click 'Scan a QR Code' Step 11: Now scan the QR code... - Published: 2021-09-30 - Modified: 2025-06-02 - URL: https://systemagic.co.uk/guides/how-to-use-office-365-apps-through-browser/ Some clients will prefer being completely cloud-based and will want to use Microsoft 365 apps directly through their browser. The guide will walk you through the process of logging in and the basics of using the software. Download PDF Guide Guide Summary: Step 1: Office. com Open your web browser of choice (this could be Google Chrome, Firefox or Safari) and in a new tab, go to www. office. com. Once the webpage loads, click the 'sign in' button located at the top right of the page. Step 2: Logging In Now enter your work email address and click the blue 'next' button. On the following page, enter your password and click the blue 'sign in' button. Step 3: MFA If you have Multi-Factor Authentication enabled, you will need to confirm your login. Step 4: Dashboard & App Launcher The 9 dots at the top left of the screen represent your app launcher. This opens a wider variety of apps including Sharepoint, OneDrive, Planner and OneNote. Step 5: Opening an App In this scenario, we will open Microsoft Word. To do this, simply click on the Microsoft Word logo located in the 'quick access' menu located on the left of the screen. On the next screen, you will be presented with your Microsoft Word dashboard. To open a new, blank document, simply click the 'New blank document' button circled below. Step 6: Creating and Editing a Document Your blank document will open in a new tab and you can create... - Published: 2021-09-30 - Modified: 2025-08-26 - URL: https://systemagic.co.uk/guides/how-to-set-up-365-out-of-office-through-browser/ Introduction Whether you're on annual leave, off sick or in an all-day meeting, setting an automated response is a handy way to let people know your response time might be a little slower than usual. This guide will show you how to set up out of office replies in Microsoft Outlook. Alternatively, you can watch the video or download the PDF guide with screenshots by clicking the link below. Download the guide Step 1 - Logging In Open your browser and log in to www. office. com and using the app menu on the left, open Outlook. Step 2 - Settings Once you're in Outlook, head to the top right-hand corner and click on the gear icon. This will open the settings menu, where you can search for automatic replies. Step 3 - Activation Click 'Automatic Replies'. On this screen, click the toggle bar so that automatic replies are turned on. Then check the tickbox underneath to set the dates and times. Step 4 - Blocking Calendar Invites You can also change your calendar settings when you are out of office, including blocking your calendar out, declining new meetings and deleting/cancelling any pre-existing meetings during this period. Step 5 - Writing Your Message If you scroll down, you will see a text box where you can personalise your out-of-office message. NB: This message will only be sent to email domains within your organisation. To send messages outside of your organisation, you will need to click the 'send replies outside your... - Published: 2021-09-30 - Modified: 2025-06-02 - URL: https://systemagic.co.uk/guides/sending-back-a-device-instructions/ Step 1: Click on the magnifying glass in the top right corner. Step 2: Type 'System Preferences' and click on the suggested programme Step 3: Click 'Users & Groups', find your account and then 'Change Password'. Step 4: Type in your existing password, enter your new password (twice - the second time in verify) and then click 'Change Password'. Disabling Find my Mac Step 5: Click on the 12 dots in the top left corner of the window Step 6: Click 'Apple ID' - if this isn't appearing, you're not signed into an Apple ID and can skip this section Step 7: Click on iCloud and then 'Options' next to 'Find My Mac' Step 8: Click 'Turn Off' next to the 'Find My Mac: On' section Step 9: Click 'Overview' and then 'Sign Out' If you have signed out correctly, a window asking you to sign in with your Apple ID will appear. - Published: 2021-09-30 - Modified: 2025-09-11 - URL: https://systemagic.co.uk/guides/configuring-microsoft-authentication-app-with-365-emails-passworldess-sign-in/ Office 365 has made it super easy to integrate Multi-Factor Authentication (MFA) and set up password-less sign-in. This means you can receive a notification on your phone and skip the hassle of texts, calls, or generating one-time passwords (OTPs). Let's walk through the steps to get this set up: Log into Office 365: Open your web browser and go to www. office. com. Once there, open the Outlook app. Access Your Account Settings: Click on your user icon and select 'View Account'. On the account page, click 'Update Info' and then 'Add Method'. Choose Authentication Options: You'll see several authentication options. Click on 'Authenticator App' and then 'Add'. Download the Authenticator App: You'll be prompted to download the Microsoft Authenticator app to your phone. Head over to the Apple App Store or Google Play Store and search for 'Microsoft Authenticator'. Once downloaded, click 'Next' on your computer. Set Up the App on Your Phone: On your phone, allow notifications if prompted, and then add an account set up by your 'Work or School'. Scan the QR Code: Back in Outlook, click 'Next' and you'll see a QR code. On your phone, click 'Scan QR code' and scan the QR code displayed on your computer screen. Verify Your Account: Your Office 365 account should now appear in the authenticator app. Tap on your account to see OTPs being generated. You can use these to sign in. Enable Password-less Sign In: To enable password-less sign-in, click 'Enable phone sign-in'. The app will ask... - Published: 2021-09-29 - Modified: 2025-05-19 - URL: https://systemagic.co.uk/guides/accessing-365-emails-through-browser/ Some clients prefer to access their emails through the web browser – this guide will show you how to do this. Step 1: Opening Office Open your preferred web browser (e. g. , Chrome, Firefox, Edge). Navigate to office. com. Step 2: Signing In Click on the 'Sign In' button located at the top right corner of the page. Enter your Microsoft 365 credentials (email and password). If you have two-factor authentication (2FA) enabled, you will need to enter the code sent to your phone or via an authenticator app, such as Microsoft Authenticator. Step 3: Finding Outlook Once signed in, look at the left-hand pane where various Office apps are listed. Click on the Outlook icon. This will open a new tab with your inbox. You can now send and receive emails directly from your browser. Additional Tips for Using Outlook in a Web Browser Customising Your Inbox: You can customise the layout and appearance of your inbox by clicking on the settings gear icon in the top right corner. Using Filters and Folders: Organise your emails by creating folders and using filters to automatically sort incoming messages. Accessing Other Office Apps: From the same left-hand pane, you can access other Office apps like Word, Excel, and Teams, making it easy to switch between tasks. Troubleshooting Common Issues Forgotten Password: If you forget your password, click on the 'Forgot Password' link on the sign-in page to reset it. 2FA Problems: Ensure your phone or authenticator app is set up correctly and that you have access to it when signing... - Published: 2021-09-24 - Modified: 2025-06-09 - URL: https://systemagic.co.uk/guides/adding-365-emails-to-mac-mail-app/ This comprehensive guide will walk you through the steps to add a Microsoft 365 email account to Apple's Mail app on your Mac. Step 1: Open the Mail App Launch the Mac Mail application by clicking on the Mail icon in your dock or searching for it in Spotlight. In the top menu bar, click on 'Mail' and then select 'Add Account' from the dropdown menu. Step 2: Choose Exchange In the pop-up window, you will see several email account options.  Select 'Exchange' and then click 'Continue'. Step 3: Logging In You will be prompted to enter your name and email address.  Fill in your details and click 'Sign In'. If your account requires two-factor authentication (2FA), you will need to authenticate your login using the method you have set up (e. g. , a code sent to your phone or an authenticator app). Step 4: Choosing Sync Settings Once signed in, you will be asked what you want to sync with your Mac. This includes options like Mail, Contacts, Calendars, and Reminders. Leave everything ticked to ensure all your data is synced, and then click 'Done'. Step 5: All Set You should now see your Microsoft 365 email account listed in the left-hand pane of the Mail app. You can send and receive emails from within the Mac Mail app, and all your folders and messages will be synced. Additional Tips Managing multiple accounts: If you have multiple email accounts, you can add them all to the Mail app and manage them from one place. Customising notifications: You can customise your email notifications in... - Published: 2021-08-26 - Modified: 2024-11-06 - URL: https://systemagic.co.uk/guides/adding-365-emails-to-iphone/ As a busy professional working on the go, it's always handy to have your work emails on your phone. In this guide, we'll show you how to add Microsoft 365 email to iPhone To start, you'll need your email address, password, iOS device and the device your 2-FA is set up with (if applicable). Download Guide Guide Summary: Step 1: Open 'Settings' on your Apple device, scroll down and click 'Mail'. Step 2: Next, click 'Add Account'. A new menu will appear displaying different mail providers. As we are adding a Microsoft 365 account, you will need to choose 'Microsoft Exchange'. Step 3: You will then be prompted to enter your email address and description. Once you have entered your details, click 'Next' in the top right. Step 4: You'll be prompted to either 'Configure Manually' or 'Sign In'. Choose 'Sign In' Step 5: A new window will appear with the Microsoft 365 login screen. Enter your password in the password field. Step 5a: If you have 2-Factor Authentication (2-FA) enabled on your Microsoft account, you will need to confirm the sign-in via an SMS message or phone call. If you're already signed into Microsoft services on your device, it may bypass the password entry and 2-FA steps. Step 6: Once the login is complete, you will be able to choose what features you would like to sync with your iPhone and/or iPad. You can leave all of these ticked. Watch The Video Guide: